HP Laserjet Pro 4001 HP Laserjet Pro 4002: User Guide

HP LaserJet Pro 4001
HP LaserJet Pro 4002
User Guide
www.hp.com/support/lj4001-4004
HP LaserJet Pro 4001, 4002 - User Guide
SUMMARY
This guide provides configuration, use, warranty, safety and environmental information.
Legal information
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Company, L.P. PostScript® are trademarks of Adobe
Systems Incorporated.
Reproduction, adaptation, or translation
without prior written permission is Apple and the Apple logo are trademarks of
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copyright laws. countries.
The information contained herein is subject macOS is a trademark of Apple Inc.,
to change without notice. registered in the U.S. and other countries.
The only warranties for HP products and AirPrint is a trademark of Apple Inc.,
services are set forth in the express registered in the U.S. and other countries.
warranty statements accompanying such
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should be construed as constituting an
additional warranty. HP shall not be liable Microsoft®, Windows®, and Windows Server®
for technical or editorial errors or omissions are U.S. registered trademarks of Microsoft
contained herein. Corporation.
Edition 1, 04/2022 UNIX® is a registered trademark of The Open

Group.
Table of contents
1 Printer overview..................................................................................................................................................................................................................................... 1
Warning icons................................................................................................................................................................................................................................... 1
Potential shock hazard ............................................................................................................................................................................................................. 2
Open source license................................................................................................................................................................................................................... 2
Printer views ..................................................................................................................................................................................................................................... 2
Printer front view................................................................................................................................................................................................................ 2
Printer back view................................................................................................................................................................................................................ 3
Control panel view ............................................................................................................................................................................................................ 4
Printer specifications ................................................................................................................................................................................................................ 6
Technical specifications............................................................................................................................................................................................... 6
Supported operating systems ..................................................................................................................................................................................7
Mobile printing solutions.............................................................................................................................................................................................. 8
Printer dimensions............................................................................................................................................................................................................ 9
Power consumption, electrical specifications, and acoustic emissions ...............................................................................10
Operating-environment range ................................................................................................................................................................................ 11
Printer hardware setup and software installation ............................................................................................................................................... 11
2 Paper trays............................................................................................................................................................................................................................................. 12
Load paper to Tray 1 (multipurpose tray).................................................................................................................................................................... 12
Load Paper Tray 1 ............................................................................................................................................................................................................. 12
Tray 1 paper orientation............................................................................................................................................................................................... 15
Load paper to Tray 2..................................................................................................................................................................................................................16
Load Paper Tray 2 ............................................................................................................................................................................................................16
Tray 2 paper orientation..............................................................................................................................................................................................18
Load paper to Tray 3 (optional accessory)...............................................................................................................................................................19
Load paper Tray 3 ............................................................................................................................................................................................................19
Tray 3 paper orientation.............................................................................................................................................................................................. 21
Load and print envelopes..................................................................................................................................................................................................... 22
Introduction......................................................................................................................................................................................................................... 22
Print envelopes................................................................................................................................................................................................................. 23
Envelope orientation .................................................................................................................................................................................................... 23
3 Supplies, accessories, and parts..........................................................................................................................................................................................24

Dynamic Security Enabled Printers ..............................................................................................................................................................................24
Order supplies, accessories, and parts.....................................................................................................................................................................24
Ordering..................................................................................................................................................................................................................................24
Supplies and accessories........................................................................................................................................................................................ 25
Customer self-repair parts...................................................................................................................................................................................... 25
Configure the HP toner-cartridge-protection supply settings.................................................................................................................. 26
Introduction......................................................................................................................................................................................................................... 26
iii
Enable or disable the Cartridge Policy feature......................................................................................................................................... 26
Enable or disable the Cartridge Protection feature.............................................................................................................................. 29
Replace the toner cartridge................................................................................................................................................................................................ 31
Toner cartridge information..................................................................................................................................................................................... 31
Remove and replace the cartridge.................................................................................................................................................................... 32
4 Print............................................................................................................................................................................................................................................................36
Print tasks (Windows)..............................................................................................................................................................................................................36
How to print (Windows)...............................................................................................................................................................................................36
Automatically print on both sides (Windows)..............................................................................................................................................37
Manually print on both sides (Windows) ........................................................................................................................................................37
Print multiple pages per sheet (Windows).....................................................................................................................................................37
Select the paper type (Windows)........................................................................................................................................................................38
Additional print tasks...................................................................................................................................................................................................38
Print tasks (macOS).................................................................................................................................................................................................................. 39
How to print (macOS)................................................................................................................................................................................................... 39
Automatically print on both sides (macOS)................................................................................................................................................. 39
Manually print on both sides (macOS) ............................................................................................................................................................ 39
Print multiple pages per sheet (macOS)........................................................................................................................................................40
Select the paper type (macOS)............................................................................................................................................................................40
Additional print tasks.................................................................................................................................................................................................... 41
Store print jobs on the printer to print later or print privately .................................................................................................................... 41
Introduction.......................................................................................................................................................................................................................... 41
Before beginning.............................................................................................................................................................................................................. 41
Set up job storage .......................................................................................................................................................................................................... 42
Disable or enable the job storage feature ................................................................................................................................................... 43
Create a stored job (Windows).............................................................................................................................................................................. 43
Create a stored job (macOS).................................................................................................................................................................................. 44
Print a stored job ............................................................................................................................................................................................................. 45
Delete a stored job......................................................................................................................................................................................................... 45
Information sent to printer for Job Accounting purposes ...............................................................................................................46
Mobile printing .............................................................................................................................................................................................................................46
Introduction.........................................................................................................................................................................................................................46
Wi-Fi Direct printing (wireless models only).................................................................................................................................................46
HP ePrint via Email .........................................................................................................................................................................................................48
AirPrint....................................................................................................................................................................................................................................48
Android embedded printing.................................................................................................................................................................................... 49
5 Manage the printer.........................................................................................................................................................................................................................50

Change the printer connection type (Windows) .................................................................................................................................................50
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)...................................................50
Method one: Open the HP Embedded Web Server (EWS) from the software..................................................................... 51
Method two: Open the HP Embedded Web Server (EWS) from a web browser................................................................. 51
Configure IP network settings.......................................................................................................................................................................................... 53
Introduction......................................................................................................................................................................................................................... 53
Printer sharing disclaimer........................................................................................................................................................................................ 53
View or change network settings ....................................................................................................................................................................... 53
iv
Rename the printer on a network ....................................................................................................................................................................... 53
Manually configure IPv4 TCP/IP parameters from the control panel........................................................................................ 54
Link speed and duplex settings............................................................................................................................................................................ 54
Printer security features ...................................................................................................................................................................................................... 55
Introduction......................................................................................................................................................................................................................... 55
Assign or change the system password using the Embedded Web Server....................................................................... 55
Energy-conservation settings..........................................................................................................................................................................................56
Introduction.........................................................................................................................................................................................................................56
Print with EconoMode .................................................................................................................................................................................................56
Set the Sleep Delay (Min.) setting........................................................................................................................................................................57
Set the Shutdown after Sleep (Hr.) setting....................................................................................................................................................57
Set the Disable Shutdown setting.......................................................................................................................................................................57
HP Web Jetadmin.......................................................................................................................................................................................................................58
Dynamic Security Enabled Printers .............................................................................................................................................................................58
Update the firmware................................................................................................................................................................................................................58
Method one: Update the firmware using the control panel .............................................................................................................58
Method two: Update the firmware using the HP Printer Update utility.................................................................................... 59
6 Solve problems..................................................................................................................................................................................................................................60
Customer support.....................................................................................................................................................................................................................60
Restore the factory-set defaults.....................................................................................................................................................................................60
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel........................................ 61
Change the “Very Low” settings ........................................................................................................................................................................... 61
Order supplies .................................................................................................................................................................................................................. 62
Printer does not pick up paper or misfeeds........................................................................................................................................................... 62
Introduction......................................................................................................................................................................................................................... 62
The printer does not pick up paper.................................................................................................................................................................... 62
The printer picks up multiple sheets of paper...........................................................................................................................................64
Clear paper jams........................................................................................................................................................................................................................66
Experiencing frequent or recurring paper jams?.....................................................................................................................................67
Paper jam locations.......................................................................................................................................................................................................67
13.02 jam error tray 1.....................................................................................................................................................................................................68
13.03 jam error tray 2.....................................................................................................................................................................................................73
13.04 jam error tray 3.................................................................................................................................................................................................... 79
13.08, 13.09 jam error in the toner cartridge or fuser area ...............................................................................................................84
13.10, 13.11, 13.13 jam error in the output bin ...................................................................................................................................................88
13.14, 13.15 jam error in the duplexer...................................................................................................................................................................90
Resolving print quality problems....................................................................................................................................................................................93
Introduction.........................................................................................................................................................................................................................93
Troubleshoot print quality.........................................................................................................................................................................................94
Troubleshoot image defects.................................................................................................................................................................................100
Solve wired network problems........................................................................................................................................................................................107
Introduction........................................................................................................................................................................................................................107
Poor physical connection ........................................................................................................................................................................................107
The computer is unable to communicate with the printer ..............................................................................................................107
v
The printer is using incorrect link and duplex settings for the network................................................................................108
New software programs might be causing compatibility problems.......................................................................................108
The computer or workstation might be set up incorrectly .............................................................................................................108
The printer is disabled, or other network settings are incorrect ...............................................................................................108
Solve wireless network problems................................................................................................................................................................................108
Introduction.......................................................................................................................................................................................................................108
Wireless connectivity checklist .........................................................................................................................................................................109
The printer does not print after the wireless configuration completes................................................................................109
The printer does not print, and the computer has a third-party firewall installed.........................................................109
The wireless connection does not work after moving the wireless router or printer..................................................110
Cannot connect more computers to the wireless printer ...............................................................................................................110
The wireless printer loses communication when connected to a VPN .................................................................................110
The network does not appear in the wireless networks list ...........................................................................................................110
The wireless network is not functioning........................................................................................................................................................110
Perform a wireless network diagnostic test ............................................................................................................................................... 111
Reduce interference on a wireless network ............................................................................................................................................... 111
Appendix A Service and support ............................................................................................................................................................................................ 112

HP limited warranty statement ....................................................................................................................................................................................... 112
UK, Ireland, and Malta ................................................................................................................................................................................................. 113
Austria, Belgium, Germany, and Luxemburg .............................................................................................................................................. 114
Belgium, France, and Luxemburg ....................................................................................................................................................................... 114
Italy........................................................................................................................................................................................................................................... 115
Spain .......................................................................................................................................................................................................................................116
Denmark...............................................................................................................................................................................................................................116
Norway ..................................................................................................................................................................................................................................116
Sweden ..................................................................................................................................................................................................................................117
Portugal..................................................................................................................................................................................................................................117
Greece and Cyprus.......................................................................................................................................................................................................117
Hungary ................................................................................................................................................................................................................................118
Czech Republic................................................................................................................................................................................................................118
Slovakia.................................................................................................................................................................................................................................118
Poland ....................................................................................................................................................................................................................................119
Bulgaria.................................................................................................................................................................................................................................119
Romania................................................................................................................................................................................................................................119
Belgium and the Netherlands..............................................................................................................................................................................120
Finland ..................................................................................................................................................................................................................................120
Slovenia ...............................................................................................................................................................................................................................120
Croatia................................................................................................................................................................................................................................... 121
Latvia ...................................................................................................................................................................................................................................... 121
Lithuania............................................................................................................................................................................................................................... 121
Estonia ................................................................................................................................................................................................................................... 121
Russia.................................................................................................................................................................................................................................... 122
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement............................................. 122
Long life consumable and maintenance kit limited warranty statement........................................................................................ 122
Dynamic Security Enabled Printers ........................................................................................................................................................................... 123
HP policy on non-HP supplies.......................................................................................................................................................................................... 123
vi
HP anticounterfeit Web site ............................................................................................................................................................................................. 123
Data stored on the toner cartridge..............................................................................................................................................................................124
End User License Agreement ..........................................................................................................................................................................................124
Customer self-repair warranty service ................................................................................................................................................................... 128
Customer support................................................................................................................................................................................................................... 129
Appendix B Environmental product stewardship program..................................................................................................................................130

Protecting the environment..............................................................................................................................................................................................130
Ozone production....................................................................................................................................................................................................................130
Power consumption ...............................................................................................................................................................................................................130
Toner consumption.................................................................................................................................................................................................................130
Paper use........................................................................................................................................................................................................................................ 131
Plastics ............................................................................................................................................................................................................................................. 131
HP LaserJet print supplies................................................................................................................................................................................................. 131
Paper.................................................................................................................................................................................................................................................. 131
Material restrictions ............................................................................................................................................................................................................... 131
Battery information................................................................................................................................................................................................................. 131
Disposal of waste equipment by users (EU, UK, and India)........................................................................................................................ 132
Electronic hardware recycling........................................................................................................................................................................................ 132
Brazil hardware recycling information ..................................................................................................................................................................... 132
WEEE (Turkey)..............................................................................................................................................................................................................................133
Chemical substances...........................................................................................................................................................................................................133
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant
Statutory Requirements .....................................................................................................................................................................................................133
SEPA Ecolabel User Information (China).................................................................................................................................................................133
The regulation of the implementation on China energy label for printer, fax, and copier...................................................133
Restriction on Hazardous Substances statement (India)..........................................................................................................................134
Substances Table (China) ..................................................................................................................................................................................................135
Material Safety Data Sheet (MSDS)...........................................................................................................................................................................135
EPEAT ...............................................................................................................................................................................................................................................135
Substances Table (Taiwan)................................................................................................................................................................................................136
For more information ............................................................................................................................................................................................................136
Appendix C Regulatory information.....................................................................................................................................................................................138

Regulatory statements........................................................................................................................................................................................................138
Regulatory model identification numbers..................................................................................................................................................138
European Union & United Kingdom Regulatory Notice.....................................................................................................................138
FCC regulations.............................................................................................................................................................................................................139
Canada - Industry Canada ICES-003 Compliance Statement ...................................................................................................139
VCCI statement (Japan)...........................................................................................................................................................................................139
Power cord instructions...........................................................................................................................................................................................139
vii
Power cord statement (Japan)............................................................................................................................................................................140
Laser safety......................................................................................................................................................................................................................140
Laser statement for Finland..................................................................................................................................................................................140
Nordic Statements (Denmark, Finland, Norway, Sweden)............................................................................................................... 141
GS statement (Germany) ......................................................................................................................................................................................... 141
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)........................................................................ 142
Taiwan BSMI USB Port (Walk-up) statement.............................................................................................................................................. 142
Product stability............................................................................................................................................................................................................. 142
Wireless statements .............................................................................................................................................................................................................143
European regulatory notice ..................................................................................................................................................................................143
Belarus .................................................................................................................................................................................................................................143
FCC compliance statement—United States..............................................................................................................................................143
Australia statement ....................................................................................................................................................................................................144
Brazil: (Portuguese) .....................................................................................................................................................................................................144
Canadian statements................................................................................................................................................................................................144
Products with 5 GHz Operation Industry of Canada ..........................................................................................................................144
Exposure to Radio Frequency Radiation (Canada) ..............................................................................................................................144
European Regulatory Notice................................................................................................................................................................................ 145
China CMIIT Wireless Statement...................................................................................................................................................................... 145
Notice for use in Japan ............................................................................................................................................................................................ 145
Notice for use in Russia ........................................................................................................................................................................................... 145
Mexico statement......................................................................................................................................................................................................... 145
Taiwan statement ......................................................................................................................................................................................................... 145
Taiwan NCC statement............................................................................................................................................................................................. 145
Korean statement.........................................................................................................................................................................................................146
Thailand Wireless Statement ..............................................................................................................................................................................146
RFID/NFC Statement.............................................................................................................................................................................................................146
China Short Range Device Statement .........................................................................................................................................................146
Index...............................................................................................................................................................................................................................................................147
viii
1 Printer overview
Review the location of features on the printer, the physical and technical specifications of the printer,
and where to locate setup information.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj4001-4004
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions.
Figure 1-1 Caution: Electric shock
Figure 1-2 Caution: Hot surface
Figure 1-3 Caution: Keep body parts away from moving parts
Figure 1-4 Caution: Sharp edge in close proximity
Figure 1-5 Warning
Printer overview 1
Potential shock hazard
Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from fire or
electric shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not
know whether the outlet is grounded, check with a qualified electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords
immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
Open source license

Some HP products use open source software.
For information on open source software used in this printer, visit www.hp.com/software/opensource.
Printer views
Identify certain parts of the printer and the control panel.
Printer front view

Identify the parts on the front of the printer.
2 Chapter 1 Printer overview

Figure 1-6 Printer front view
8
1
7
6
2
1
5
2
4
3
Number Description
1 2-line backlit control panel
2 Front door release button (access to the toner cartridge)
3 Power on/off button
4 Tray 3 (optional)
5 Tray 2
6 Tray 1/Front door (access to the toner cartridge)
7 Output bin extension
8 Output bin
Printer back view

Identify the parts on the back of the printer.
Printer back view 3

Figure 1-7 Printer rear view
6 2
3
5
4
Number Description
1 USB port (for job storage and private printing)
NOTE: This port should remain covered when not in use.
2 USB interface port
3 Ethernet port (network models only)
4 Power connection
5 Tray 3 (optional)
NOTE: Tray 3 extends when legal-size or A4-size paper is loaded.
6 Dust cover for Tray 2
NOTE: Dust cover flips up when legal-size or A4-size paper is loaded.
7 Rear door (access for clearing jams)
Control panel view

Identify the buttons and lights on the printer control panel.

Figure 1-8 Printer control panel
9 2
8 3
4
7
5
6
Table 1-1 Control panel features
Number Item Description
1 Control panel display This screen displays menus and printer information.
2 Attention light (amber) This light blinks when the printer requires user attention.
3 Right arrow button Use this button to navigate through the menus or to increase a
value that appears on the display.
4 OK button Press the OK button for the following actions:
● Open the control panel menus.
● Open a sub-menu displayed on the control panel display.
● Select a menu item.
● Clear some errors.
● Begin a print job in response to a control-panel prompt

(for example, when the message Press [OK] to continue
appears on the control panel display).
5 Cancel button Press this button to cancel a print job or to exit the control
panel menus.
6 Wireless button Use this button to access the wireless menu.
NOTE: Wireless models only
7 Back arrow button Use this button for the following actions:
● Exit the control panel menus.
● Scroll back to a previous menu in a sub-menu list.
● Scroll back to a previous menu item in a sub-menu list

(without saving changes to the menu item).
8 Left arrow button Use this button to navigate through the menus or to decrease
a value that appears on the display.
Control panel view 5

Table 1-1 Control panel features (continued)
Number Item Description
9 Ready light (green) This light is on when the printer is ready to print. It blinks when
the printer is receiving print data.
Printer specifications
Determine the specifications for your printer model.
Technical specifications
Review the technical specifications for the printer.
Product numbers for each model
● 4001n - 2Z599F
● 4001dn - 2Z600F
● 4001dw - 2Z601F
● 4002n - 2Z604F
● 4002d - 2Z607F
● 4002dn - 2Z605F
● 4002dw - 2Z606F
Table 1-2 Paper handling specifications
Paper handling features 4001n 4001dn 4001dw
4002n 4002d 4002dw
4002dn
Tray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Optional 550-sheet Optional Optional Optional

accessory tray
Automatic duplex printing Not available
Table 1-3 Connectivity specifications
Connectivity features 4002d 4001n 4001dn 4001dw
4002n 4002dn 4002dw
10/100/1000 Ethernet Not available

LAN connection with
IPv4 and IPv6
Hi-Speed USB 2.0

Table 1-3 Connectivity specifications (continued)
Connectivity features 4002d 4001n 4001dn 4001dw
4002n 4002dn 4002dw
Print server for Not available Not available Not available

wireless connectivity
Bluetooth Low Energy Not available Not available Not available

(BLE)
Wi-Fi Direct for printing Not available Not available Not available
from mobile devices
Table 1-4 Print specifications
Print features 4001n 4001dn 4002d 4001dw
4002n 4002dn 4002dw
Prints 40 pages per

minute (ppm) on A4 and
42 ppm on letter-size
paper
Job storage and Not supported

private printing
Table 1-5 Control-panel display specifications
Control-panel display 4001n 4001dn 4001dw

features
4002n 4002d 4002dw
4002dn
2-line backlit control panel
512 MB base memory
Supported operating systems

The following information applies to the printer-specific Windows and HP print drivers for macOS and to
the software installer.
Windows and macOS: Windows and Mac computers and Android and Apple mobile devices are
supported with this printer.
1. Go to support.hp.com.
2. Enter the printer name to get the printer drivers, create an HP account, register the printer, and
connect.
Linux: For information and print drivers for Linux, go to developers.hp.com/hp-linux-imaging-and-printing.
UNIX: For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.
Citrix Ready Kit Certification - Up to Citrix Server 7.18: For more information, go to citrixready.citrix.com
Supported operating systems 7

Table 1-6 Supported operating systems and print drivers
Operating system Print driver installed (from the software on the web)
Windows 7 (Service Pack 1), 32-bit and The HP PCL 6 printer-specific print driver is installed for this operating system as
64-bit part of the software installation.
Windows 10, 32-bit and 64-bit The HP PCL-6 printer-specific print driver is installed for this operating system as
part of the software installation.
Citrix Server 6.5 The HP PCL 6 printer-specific print driver is available for download from the printer
support website. Download the driver, and then use the Microsoft Add Printer tool to
install it.
Citrix XenApp & XenDesktop 7.6 The HP PCL 6 printer-specific print driver is available for download from the printer
install it.
Novell iPrint server The HP PCL 6 printer-specific print driver is available for download from the printer
install it.
macOS Mojave v10.14, macOS Catalina To install the print driver, download the software from 123.hp.com. Follow the steps
v10.15, macOS Big Sur v11 provided to install the printer software and print driver.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/lj4001-4004 for

HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP Smart UPD driver support for
this printer, go to support.hp.com.
Table 1-7 Minimum system requirements
Windows 10, Windows 7 (Service Pack 1) macOS Mojave v10.14, macOS Catalina Mobile devices, iOS, Android
v10.15, macOS Big Sur v11
● 32-bit or 64-bit ● 2 GB hard drive Router connection not required
● 2 GB hard drive ● Internet connection www.hp.com/go/mobileprinting
● Internet connection
● USB port
Mobile printing solutions

HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing capabilities are supported.
● Wi-Fi Direct on wireless models
● AirPrint
● Android Printing
● HP Smart app

Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
Figure 1-9 Printer dimensions

1 1
2 2
3
3
Table 1-8 Dimensions for the printer
Measurement Printer fully closed Printer fully opened
1. Width 381 mm (15 in) 381 mm (15 in)
2. Height 216 mm (8.5 in) 241 mm (9.5 in)
3. Depth 357 mm (14 in) 781 mm (30.8 in)
Weight (with 8.9 kg (19.6 lb) 8.9 kg (19.6 lb)

cartridges)
Figure 1-10 Tray dimensions

1 1
2 2
3 3 3
Printer dimensions 9
Table 1-9 Dimensions for the optional 550-sheet tray
Measurement Tray fully closed Tray fully open
1. Width 381 mm (15 in) 381 mm (15 in)
2. Height 131 mm (5.1 in) 131 mm (5.1 in)
3. Depth 357 mm (14 in) 781 mm (30.8 in)
Weight 3.7 kg (8.2 lb) 3.7 kg (8.2 lb)
Figure 1-11 Printer dimensions with the optional tray

1 1
HEWL
ETT-P
ACKA
RD
2 2
2 2
3
3
2 3
3
Table 1-10 Dimensions for the printer with the optional 550-sheet tray
Measurement Printer fully closed Printer fully opened
1. Width 381 mm (15 in) 381 mm (15 in)
2. Height 345 mm (13.6 in) 372 mm (14.6 in)
3. Depth 357 mm (14 in) 781 mm (30.8 in)
Weight (with 12.6 kg (27.8 lb) 12.6 kg (27.8 lb)

cartridges)
Power consumption, electrical specifications, and acoustic emissions

In order to operate properly, the printer must be in an environment that meets certain power
specifications.
See www.hp.com/support/lj4001-4004 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not
convert operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range
In order to operate properly, the printer must be in an environment that meets certain specifications.
Table 1-11 Operating-environment specifications
Environment Recommended Storage
Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Printer hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the printer. For
additional instructions, go to HP support on the web.
Go to www.hp.com/support/lj4001-4004 for HP's all-inclusive help for the printer, which includes the
following information:
● Learn and use
● Solve problems
● Find instructions about how to use the Microsoft Add Printer tool
Operating-environment range 11
2 Paper trays
Discover how to load and use the paper trays, including how to load special items such as envelopes
and labels.
support/lj4001-4004.
● Learn and use
● Solve problems
Use caution when loading the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while relocating/moving product.
Keep hands out of paper trays or drawers when closing.
If the printer has a keyboard, close keyboard tray when not in use.
Load paper to Tray 1 (multipurpose tray)

The following information describes how to load paper into Tray 1.
Load Paper Tray 1

Follow these steps to load paper in Tray 1.
This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
12 Chapter 2 Paper trays

1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down.
2. Slide out the tray extension.
3. For long paper, flip out the tray extension to support the paper.
Load Paper Tray 1 13

4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct
size.
5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum
height indicators.
For information about how to orient the paper, see Tray 1 paper orientation on page 15.

6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they
lightly touch the paper stack but do not bend the paper.
7. At the computer, begin the printing process from the software application. Make sure that the
driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 1 paper orientation

When using paper that requires a specific orientation, load it according to the information in the
following table.
Table 2-1 Tray 1 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the printer

123
Tray 1 paper orientation 15

Table 2-1 Tray 1 paper orientation (continued)
Letterhead or preprinted 2-sided printing Face-down
Bottom edge leading into the printer
321
Load paper to Tray 2
Review the following information about loading paper to Tray 2.
Load Paper Tray 2

CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types
of paper only from Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.

2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the
guides to the size of the paper being used.
8.5
A4 / A5 B5
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size
of the paper being used.
NOTE: Tray 2 extends out of the back of the printer when legal-size or A4-size paper is loaded.
A4
11
B5
4. Load the paper into the tray. For information about how to orient the paper, see Tray 2 paper
orientation on page 18.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full indicators, as shown in the enlargement in the
illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the
paper might jam.
Load Paper Tray 2 17

2
5. Slide the tray completely into the printer.

following table.
Top edge toward the front of the tray
123

Table 2-2 Tray 2 paper orientation (continued)
Top edge toward the back of the tray
123 1
Load paper to Tray 3 (optional accessory)

Review the following information about loading paper to Tray 3.
Load paper Tray 3

CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types
of paper only from Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.
Load paper to Tray 3 (optional accessory) 19

2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the
guides to the size of the paper being used.
8.5
A4 / A5 B5
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size
of the paper being used.
NOTE: Tray 3 extends out of the back of the printer when legal-size or A4-size paper is loaded.
A4
11
B5
4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation
on page 21.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full indicator, as shown in the enlargement in the
illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the
paper might jam.

3
5. Slide the tray completely into the printer.

following table.
Tray 3 paper orientation 21

Top edge at the front of the tray
3
2
1
3
Top edge at the back of the tray
2
123
Load and print envelopes

Review the following information about loading and printing envelopes.
Introduction
The following information describes how to load and print envelopes.
Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.

To print envelopes using the manual feed option, follow these steps to select the correct settings in the
print driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
To print envelopes, follow these steps.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Envelope orientation
When loading envelopes, load them according to the information in the following table.
Table 2-4 Envelope orientation
Tray How to load
Tray 1 Face-up
Short, postage-end leading into the printer
Print envelopes 23
3 Supplies, accessories, and parts
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
● Learn and use
● Solve problems
Dynamic Security Enabled Printers

This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip
enables the use of reused, remanufactured, and refilled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic firmware
updates delivered over the internet will maintain the effectiveness of the dynamic security measures
and block cartridges that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against
security threats, and serve other purposes, but these updates can also block cartridges using a non-HP
chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain
HP programs such as Instant Ink or use other services that require automatic online firmware updates,
most HP printers can be configured to receive updates either automatically or with a notification that
allows you to choose whether to update or not. For more information on dynamic security and how to
configure online firmware updates, please go to www.hp.com/learn/ds.
Order supplies, accessories, and parts

Find out how to obtain replacement supplies, accessories, and parts for the printer.
Ordering
Order parts, supplies, or accessories through one of the following channels.
Table 3-1 Ordering options
Ordering option Ordering information
Order supplies and paper www.hp.com
Order genuine HP parts or accessories www.hp.com/buy/parts
24 Chapter 3 Supplies, accessories, and parts

Table 3-1 Ordering options (continued)
Ordering option Ordering information
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer,
enter the printer IP address or host name in the address/URL
field. The EWS contains a link to the HP website, which
provides options for purchasing Original HP supplies.
Supplies and accessories

Find information about the supplies and accessories that are available for your printer.
NOTE: Cartridges are for distribution and use with their designated product only; they will not work
with other printer models.
Table 3-2 Supplies - For use with 4001 models only
Item Description Cartridge number Part number
HP 148A Black Original Standard-capacity 148A W1480A

LaserJet Toner Cartridge replacement black toner
cartridge
HP 148X High Yield Black High-capacity replacement 148X W1480X

Original LaserJet Toner black toner cartridge
Cartridge

cartridge

Cartridge
Table 3-4 Accessories
Item Description Part number
HP LaserJet 550-sheet Paper Tray Optional (Tray 3) 550-sheet paper feeder D9P29A
Customer self-repair parts

Customer self-repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
NOTE: More information about the CSR program and benefits can be found at www.hp.com/go/csr-
support and www.hp.com/go/csr-faq.
Supplies and accessories 25

Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-
authorized service or support provider. When ordering, one of the following will be needed: part number,
serial number (found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by the customer unless the customer
is willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-
depot support is not provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request
for no additional charge during the printer warranty period.
Table 3-5 Customer self-repair (CSR) parts
Item Description Self-replacement Part number

options
250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5392-000CN
HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Mandatory D9P29A
Tray 3)
Configure the HP toner-cartridge-protection supply settings

A network administrator can configure the toner-cartridge-protection settings using the printer control
panel or the HP Embedded Web Server (EWS).
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer
and protect the cartridges that are installed from theft.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing
only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the
best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge,
the printer control panel displays a message that the cartridge is unauthorized and it provides
information explaining how to proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specific printer,
or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your
investment. When this feature is enabled, if someone attempts to transfer a protected cartridge
from the original printer into an unauthorized printer, that printer will not print with the protected
cartridge. The printer control panel displays a message that the cartridge is protected, and it
provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and permanently protected. To avoid protecting a new
cartridge, disable the feature before installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Both features are off by default. Follow these procedures to enable or disable them.
Enable or disable the Cartridge Policy feature

The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).

NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This
allows only genuine HP cartridges to be used with the printer.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Supply Settings
c. Cartridge Policy
3. Use the arrow buttons to navigate to Authorized HP and then press the OK button to enable the
feature.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This
removes the restriction that only genuine HP cartridges can be used.
a. Setup
b. Supply Settings
c. Cartridge Policy
3. Use the arrow buttons to select Off, and then press OK to disable the feature.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine
HP cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the OK button to display the Home screen.
b. Use the arrow buttons and the OK button to navigate to and open the following menus:
i. Setup
ii. Network Setup
iii. General Settings
c. On the General Settings menu, select Show the IP Address, and then select Yes to display the
printer's IP address or host name.
Use the printer control panel to enable the Cartridge Policy feature 27
d. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Policy area, click the drop-down menu and select Authorized HP.
5. Click Apply to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the
restriction that only genuine HP cartridges can be used.
i. Setup
ii. Network Setup
opens.
computer.
4. In the Cartridge Policy area, click the drop-down menu and select Off.

Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded
Web Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other printers.
a. Setup
b. Supply Settings
c. Cartridge Protection
3. Select Protect Cartridges.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature.
This removes protection for any new cartridges installed in the printer.
a. Setup
b. Supply Settings
c. Cartridge Protection
3. Use the arrow buttons to select Off, and then press the OK button to disable the feature.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the
cartridges that are associated with the printer from being stolen and used in other printers.
Enable or disable the Cartridge Protection feature 29

i. Setup
ii. Network Setup
opens.
computer.
4. In the Cartridge Protection area, click the drop-down menu and select On.
CAUTION: After enabling Cartridge Protection for the printer, all subsequent toner cartridges
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes
protection for any new cartridges installed in the printer.
i. Setup
ii. Network Setup

opens.
computer.
4. In the Cartridge Protection area, click the drop-down menu and select Off.
Replace the toner cartridge

Replace the toner cartridge if you receive a message on the printer, or if you have print quality problems.
Toner cartridge information

Review details about ordering replacement toner cartridges.
The printer indicates when the toner-cartridge level is low and very low. The actual toner cartridge life
remaining can vary. Consider having a replacement cartridge available to install when print quality is no
longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable
print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock
the cartridge back and forth end to end. For graphical representation, see the cartridge replacement
instructions. Reinsert the toner cartridge into the printer, and then close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to www.hp.com/go/

suresupply. Scroll to the bottom of the page and verify that the country/region is correct.

cartridge

Cartridge

cartridge
Replace the toner cartridge 31

Table 3-7 Supplies - For use with 4002 models only (continued)

Cartridge
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page
yield. For more information, go to www.hp.com/go/toneryield.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an
extended period of time.
The following illustration shows the toner cartridge components.
Figure 3-1 Toner cartridge components

2
Number Description
1 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
2 Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water.
Hot water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box or at
www.hp.com/hprecycle.
Remove and replace the cartridge

Follow these steps to replace the toner cartridge.
Continue printing with the current cartridge until redistributing the toner by shaking the cartridge no
longer yields acceptable print quality.

1. Press the front door release button.
2. Open the front door.
3. Remove the used toner cartridge from the printer.
Remove and replace the cartridge 33

4. Remove the new toner cartridge package from the box, and then pull the release tab on the
packaging.
5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the
shell for recycling.
6. Hold both ends of the toner cartridge and rock it end to end to distribute the toner evenly inside the
cartridge.

7. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is
firmly seated.
8. Close the front door.
Remove and replace the cartridge 35

4 Print
Print using the software, or print from a mobile device or USB flash drive.
● Learn and use
● Solve problems
Print tasks (Windows)

Learn about common printing tasks for Windows users.
How to print (Windows)

Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences
button to open the print driver.
NOTE:
● The name of the button varies for different software programs.
● For the HP PCL-6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
● For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality
settings on the Paper/Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this
screen.
36 Chapter 4 Print
5. Click the Print button to print the job.
Automatically print on both sides (Windows)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE:
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that
the duplexer does not support.
NOTE:
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the first side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)

When you print from a software application using the Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
Automatically print on both sides (Windows) 37

NOTE:
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the
Document Properties dialog.
Select the paper type (Windows)

When you print from a software application using the Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE:
3. Click the Paper/Quality tab.
4. Select the option for the type of paper you are using, and then click OK.
5. Click OK to close the Document Properties dialog.
Additional print tasks

Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/lj4001-4004.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
38 Chapter 4 Print
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Print tasks (macOS)

Print using the HP printing software for macOS, including how to print on both sides or print multiple
pages per sheet.
How to print (macOS)

Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (macOS)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
Manually print on both sides (macOS)

If your printer does not have an automatic duplexer installed, or you are using a paper size or type not
supported by the duplexer, you can print on both sides of the paper using a manual process. You will
need to reload the pages for the second side.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
Print tasks (macOS) 39

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
4. Click the Manual Duplex check box, and select a binding option.
5. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the
input tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)

When you print from a software application using the Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on
each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Border menu, select the type of border to print around each page on the sheet.
Select the paper type (macOS)

When you print from a software application using the Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality
menu.
40 Chapter 4 Print
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● EconoMode: Select this option to conserve toner when printing drafts of documents.
Additional print tasks

Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/lj4001-4004.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Store print jobs on the printer to print later or print privately

Store print jobs in the printer memory for printing at a later time.
Introduction
The following information provides procedures for creating and printing documents that are stored on a
USB flash drive. These jobs can be printed at a later time or printed privately.
NOTE: Job storage is not supported on the 4002d models.
Before beginning
Review the requirements for using the job storage feature.
The job storage feature has the following requirements:
● A dedicated USB 2.0 storage device that is at least 16 GB in size must be installed in the rear host
USB. This USB storage device holds the job storage jobs sent to the printer. Removing this USB
storage device from the printer disables the job storage feature.
● If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above.
Additional print tasks 41

Set up job storage
Set up job storage in the print driver, insert the storage media (USB flash drive) in the printer, and verify
the feature is ready to use.
Before you begin, install the printer software if it is not already installed. Go to www.hp.com/support, click
Software and Drivers, and then follow the onscreen instructions to download the latest HP software.
When the print driver is installed, the Job Storage option is set to Automatic by default. The option is
located as follows:
● Windows: Devices and Printers > Printer Properties > Device Settings
● macOS: Printers & Scanners > Options & Supplies
To complete Job Storage setup:
1. Locate the rear USB port.
NOTE: On some models, the rear USB port is covered. Remove the rear USB port cover before
proceeding.
2. Insert the USB flash drive into the rear USB port.
Figure 4-1 Insert USB flash drive
A message displays on the control panel warning that the USB drive will be formatted. Select OK to
complete the procedure.
3. Open the print driver to verify the Job Storage tab is visible. If it is visible, the feature is ready to use.
From a software program, select the Print option, select your printer from the list of printers, and do
the following:
● Windows: Select Properties or Preferences. Click the Job Storage tab.
If the Job Storage tab is not showing, activate it as follows:
From the Start menu, open Settings, click Devices, and then click Devices and Printers. Right-
click on the printer name and click Printer Properties. Click the Device Settings tab, click on Job
Storage, and then select Automatic. Click Apply and OK.
● macOS: The print driver displays the Copies & Pages menu. Open the drop-down list, and then
click the Job Storage menu.
42 Chapter 4 Print
If the Job Storage menu is not showing, close the Print window and then reopen it to activate
the menu.
Disable or enable the job storage feature

Disable the job storage feature to make it unavailable, even if a USB drive is inserted into the printer.
Enable the feature to make it available again.
1. Open the Printer Properties:
● Windows: From the Start menu, open Settings, click Devices, and then click Devices and
Printers. Right-click on the printer and click Printer properties.
● macOS: From the Apple menu, open System Preferences, and then click Printers & Scanners.
Select the printer and click Options & Supplies.
2. Disable the Job Storage option as follows:
● Windows: Click the Device settings tab, click on Job Storage, and then select Disable.
● macOS: On the Options tab, clear the Job Storage check box.
To enable the feature, set the Job Storage option back to Automatic (Windows), or select the Job
Storage check box (macOS).
Create a stored job (Windows)

Store jobs on the USB flash drive for private or delayed printing.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE: The name of the button varies for different software programs.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
3. Click the Job Storage tab.
NOTE: If the Job Storage tab is not showing, follow the instructions in the "Disable or enable job
storage feature" section to activate the tab.
4. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy
prints immediately. Printing of the subsequent copies must be initiated from the device's front
control panel. For example, if 10 copies are sent, one copy prints immediately, and the other
nine copies will print when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until you request it at the printer control panel. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, you must provide the required PIN at the control
panel. If you encrypt the job, you must provide the required password at the control panel. The
print job is deleted from memory after it prints.
Disable or enable the job storage feature 43

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the
printer memory so you can print it again later. The job is deleted manually or by the job retention
schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, the person who prints the job must provide the
required PIN at the control panel. If you encrypt the job, the person who prints the job must
provide the required password at the control panel. The job is deleted manually or by the job
retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or
the job name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the
Print button to print the job.
Create a stored job (macOS)

Store jobs on the USB flash drive for private or delayed printing.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job
storage feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy
prints immediately. Printing of the subsequent copies must be initiated from the device's front
control panel. For example, if 10 copies are sent, one copy prints immediately, and the other
nine copies will print when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until someone requests it at the printer control panel. If
the job has a personal identification number (PIN), provide the required PIN at the control panel.
The print job is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in
the printer memory to print it again later. The job is deleted manually or by the job retention
schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the
job has a personal identification number (PIN), the person who prints the job must provide the
required PIN at the control panel. The job is deleted manually or by the job retention schedule.
44 Chapter 4 Print
5. To use a custom user name or job name, click the Custom button, and then enter the user name or
the job name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use
the options below the Mode drop-down list to set up the saved job.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect
the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to
print this job, the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job

Print a job that is stored on a USB flash drive.
2. Use the arrow buttons to navigate to Job Storage, and then press the OK button again.
3. From the Job Folders list, use the arrow buttons to navigate to the name of the folder where the job
is stored, and then press OK.
4. Use the arrow buttons to navigate to the name of the job that you want to print, and then press OK.
NOTE: If the job is private or encrypted, enter the PIN or password.
5. To adjust the number of copies, use the arrow buttons to navigate to the Copy option, and then
press OK. On the Copy screen, use the arrow buttons to select the number of copies and then
press OK to save the setting.
6. Press OK again to print the job.
Delete a stored job

When a new job is stored on a USB flash drive, any previous jobs with the same user and job name are
overwritten. If the memory on the USB flash drive is full, the following message displays on the printer
control panel: The USB flash storage device is out of memory. Delete unused jobs, and then try again.
Existing stored jobs must be deleted before additional print jobs can be stored.
Delete a job that is stored on the printer

Delete a job that is stored on a USB flash drive.
2. Use the arrow buttons to navigate to Job Storage, and then press the OK button again.
3. From the Job Folders list, navigate to and select the name of the folder where the job is stored, and
then press OK.
Print a stored job 45

4. Navigate to and select the name of the job that you want to delete, and press OK.
NOTE: If the job is private or encrypted, enter the PIN or password.
5. Use the arrow buttons to navigate to the Delete option and then press the OK button. Press OK
again to delete the job.
Information sent to printer for Job Accounting purposes

Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client
name from which the job originated that may be used for job accounting purposes, as determined by the
Administrator of the printing device. This same information may also be stored with the job on the mass
storage device (e.g., disk drive) of the printing device when using the job storage feature.
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or
other mobile device.
Introduction
Review the following information about mobile printing.
To see the full list of mobile and ePrint solutions and determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
Wi-Fi Direct printing (wireless models only)

Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network
or the Internet.
NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct.
Use Wi-Fi Direct to print wirelessly from the following devices:
● Android mobile devices compatible with the Android embedded print solution
● iPhone, iPad, or iPod touch using Apple AirPrint or the HP Smart app
● Android mobile devices using the HP Smart app or the Android embedded print solution
● PC and Mac devices using the HP ePrint Software
● HP Roam
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
Wi-Fi Direct can be enabled or disabled from the printer control panel.
To turn on Wi-Fi Direct

To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
Follow these steps to turn on Wi-Fi Direct from the printer control panel.
46 Chapter 4 Print
1. On the printer control panel, press the OK button to display the Home screen. Use the arrow
buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Wi-Fi Direct
c. Wi-Fi Direct Status
2. If Wi-Fi Direct is set to Off, press the right arrow button to turn it on, and then press OK to save the
setting.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful
to provide each printer a unique Wi-Fi Direct name for easier printer identification when using Wi-Fi
Direct printing.
To view the Wi-Fi Direct name on the printer control panel, press the OK button to display the Home
screen, and then navigate to and open the following menus:
1. Setup
2. Wi-Fi Direct
3. Wi-Fi Direct Name
Change the printer Wi-Fi Direct name

Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
Step one: Open the HP Embedded Web Server

Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
a. Setup
b. Network Setup
c. General Settings
3. On the General Settings menu, select Show the IP Address, and then select Yes to display the
4. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name

Use the following procedure to change the Wi-Fi Direct name.
Change the printer Wi-Fi Direct name 47

1. On the EWS Home page, click the Network tab.
2. In the left navigation pane, click Wi-Fi Direct.
3. Under the Status field, click Edit Settings.
4. In the Wi-Fi Direct Name field, enter the new name, and then click Apply.
HP ePrint via Email

Use HP ePrint to print documents by sending them as an email attachment to the printer's email address
from any email-enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with
HP Connected.
Follow these steps to enable HP Web Services and register with HP Connected:
a. Setup
b. Network Setup
c. General Settings
5. On the EWS Home page, click the Web Services tab.
6. In the Web Services Settings section, click Setup, click Continue, and then follow the onscreen
instructions to accept the terms of use.
The printer enables Web Services and then prints an information page. The information page
contains the printer code that is necessary to register the printer on the HP web site.
7. Go to www.hpsmart.com to create an HP ePrint account and complete the setup process.
AirPrint
With Apple AirPrint, you can print directly to the printer from your iOS device or Mac computer, without
having a print driver installed.
48 Chapter 4 Print
AirPrint is supported for iOS and from Mac computers running macOS (10.7 Lion and newer).
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For
more information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3
and earlier do not support USB connections.
Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print
to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the supported operating systems, so installing drivers or downloading
software is not necessary.
For more information on how to use Android embedded printing and which Android devices are
supported, go to www.hp.com/go/LaserJetMobilePrinting.
Android embedded printing 49

5 Manage the printer
Utilize management tools, security and energy-conservation settings, and firmware updates for the
printer.
● Learn and use
● Solve problems
Change the printer connection type (Windows)

If you are already using the printer and you wish to change the way it is connected, use Device Setup &
Software to change the connection. For example, connect the new printer to the computer using a USB
or network connection, or change the connection from a USB to a wireless connection.
To open Device Setup & Software, complete the following procedure:
1. From the Start menu, select HP, and then select the printer name to open the HP Printer Assistant.
2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup &
Software.
Advanced configuration with HP Embedded Web Server and

Printer Home Page (EWS)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the
printer control panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray configurations (paper types and sizes)
● View and print internal pages
● View and change network configuration
50 Chapter 5 Manage the printer

The HP Embedded Web Server works when the printer is connected to an IP-based network. The
HP Embedded Web Server does not support IPX-based printer connections. You do not have to have
Internet access to open and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: Printer Home Page (EWS) is software used to connect to the HP Embedded Web Server when
the printer is connected to a computer via USB. It is available only if a full installation was performed
when the printer was installed on a computer. Depending on how the printer is connected, some
features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Method one: Open the HP Embedded Web Server (EWS) from the software
Use this method to open the EWS from the HP Printer Assistant software.
1. From the Start menu, select HP, and then select the printer name to open the HP Printer Assistant.
2. In the HP Printer Assistant, select Print, and then select Printer Home Page (EWS).
Method two: Open the HP Embedded Web Server (EWS) from a web browser
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
a. Setup
b. Network Setup
c. General Settings
Method one: Open the HP Embedded Web Server (EWS) from the software 51
Table 5-1 HP Embedded Web Server tabs
Tab or section Description
Home tab ● Sleep Mode: Configure the Sleep Mode settings.
Provides printer, status, and ● Web Services: Set up and manage Web Services such as HP ePrint and Print Apps.
configuration information.
● Printer Update: Check for new printer updates.
● Estimated Cartridge Levels: View the status of the cartridges and the estimated
cartridge levels.
● Network Summary: View a summary of the printer's network settings.
● Print Quality Toolbox: Use maintenance tools to improve the print quality of your
printouts.
Print tab ● Change default print settings from your computer, such as the number of copies and
print quality.
Web Services tab ● Web Services Settings
Network tab ● General
(Network-connected printers only) ● Wired (802.3)
Provides the ability to change ● Wireless (802.11) (wireless models only)

network settings from your
computer. ● Wi-Fi Direct (wireless models only)
● Bluetooth Low Energy (wireless models only)
● AirPrint
● Internet Printing Protocol
● Security
● Advanced Settings
Tools tab ● Product Information
● Reports
● Utilities
● Backup and Restore
● Printer Restart
● Printer Updates
Settings tab ● Power Management
● Preferences
● Supplies
● Control Panel Customization
● Security
● Email Alerts
● Restore Defaults
● Firewall

Configure IP network settings
Review the following information about configuring IP network settings.
Introduction
Use the information in the following sections to configure the printer network settings.
Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP printer drivers.
Go to Microsoft at www.microsoft.com.
View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.
i. Setup
ii. Network Setup
opens.
computer.
2. On the EWS Home page, click the Network tab to view network information. Change settings as
needed.
Rename the printer on a network

Use the HP Embedded Web Server (EWS) to rename the printer on a network so it can be uniquely
identified.
Configure IP network settings 53

i. Setup
ii. Network Setup
opens.
computer.
2. On the EWS Home page, click the Network tab.
3. In the left navigation pane, click General to expand the options, and then click Network
Identification.
4. In the Host Name text field, enter a name to uniquely identify this printer, and then click Apply to
save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel menus to manually set the IPv4 address, subnet mask, and default gateway.
a. Setup
b. Network Setup
c. Ethernet Settings
d. IP Settings
e. Manual
3. Use the arrow buttons to enter the IP Address and then press OK.
4. Use the arrow buttons to enter the Subnet Mask and then press OK.
5. Use the arrow buttons to enter the Gateway and then press OK.
Link speed and duplex settings

The link speed and communication mode of the print server must match the network hub. For most
situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings

might prevent the printer from communicating with other network devices. If you need to make changes,
use the printer control panel.
NOTE: This information applies only to Ethernet (wired) networks. It does not apply to wireless
networks.
NOTE: The printer setting must match the setting for the network device (a network hub, switch,
gateway, router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes
only when the printer is idle.
a. Setup
b. Network Setup
c. Ethernet Settings
d. Link Speed
3. On the Link Speed menu, use the arrow buttons to navigate to and select one of the following
options:
Setting Description
Automatic The print server automatically configures itself for the highest link speed and communication
mode allowed on the network.
10T Full 10 Mbps, full-duplex operation
10T Half 10 Mbps, half-duplex operation
100TX Full 100 Mbps, full-duplex operation
100TX Half 100 Mbps, half-duplex operation
1000T Full 1000 Mbps, full-duplex operation
4. Press the OK button to save the setting. The printer turns off and then on.
Printer security features

Review the following information about the printer security features.
Introduction
The printer includes several security features to restrict who has access to configuration settings, to
secure data, and to prevent access to valuable hardware components.
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
Printer security features 55

i. Setup
ii. Network Setup
c. On the General Settings menu, select Show IP Address, and then select Yes to display the
opens.
computer.
3. In the left navigation pane, click Security to expand the options, and then click Password Settings.
4. Enter a password.
5. Re-enter the password in the Confirm Password field, and then click Apply.
NOTE: Make note of the password and store it in a safe place.
Energy-conservation settings
Learn about the energy-conservation settings that are available on your printer.
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less
toner. However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is
no longer acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web
Server.
2. Select the printer, and then click the Properties or Preferences button.

4. Click the drop-down menu in the Print Quality section, and then select EconoMode.
5. Click OK to save the change.
Set the Sleep Delay (Min.) setting

Use the control panel menus to specify the amount of time the printer must be inactive before it goes
into sleep mode.
a. Setup
b. Power Management
c. Sleep Delay (Min.)
3. Use the arrow buttons to select the number of minutes the printer must be inactive before it goes
into sleep mode, and then press the OK button to save the setting.
Set the Shutdown after Sleep (Hr.) setting

Use the control panel menus to specify the amount of time the printer must be inactive before it shuts
down.
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
a. Power Management
b. Shutdown after Sleep (Hr.)
3. Use the arrow buttons to select the number of hours the printer must be inactive before it shuts
down, and then press the OK button to save the setting.
Set the Disable Shutdown setting

Use the control panel menus to disable the printer from shutting down after a period of inactivity.
a. Power Management
b. Disable Shutdown
3. Use the arrow buttons to select one of the following options:
● When ports are active: The printer will not shut down unless all ports are inactive. An active
network link or fax connection will prevent the printer from shutting down.
Set the Sleep Delay (Min.) setting 57

● Never: The printer will shut down after a period of inactivity as determined by the Shutdown
after Sleep (Hr.) setting.
NOTE: The default setting is When ports are active.
4. Press the OK button to save the setting.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety
of networked HP products, including printers, multifunction printers, and digital senders. This single
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and
imaging environment — ultimately increasing business productivity by helping you save time, control
costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product
features. Go to www.hp.com/go/webjetadmin for more information.

Update the firmware

HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services
apps. Follow these steps to update the printer firmware for a single printer. When you update the
firmware, Web Service apps will update automatically.
There are two supported methods to perform a firmware update on this printer. Use only one of the
following methods to update the printer firmware.
Method one: Update the firmware using the control panel

Follow these steps to update the firmware using the printer control panel (for network-connected
printers only). For USB-connected printers, skip to Method two.
1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The printer must be connected to the internet to update the firmware via a network
connection.

a. Setup
b. Printer Maintenance
c. Update Firmware
NOTE: If the Update Firmware option is not listed, use Method two.
4. If a firmware update is available, press the OK button to start the update process.
Method two: Update the firmware using the HP Printer Update utility
Follow these steps to manually download and install the HP Printer Update utility.
NOTE: This method is the only firmware update option available for printers connected to the
computer via a USB cable. This method also works for printers that are connected to a network.
NOTE: You must have a print driver installed in order to use this method.
1. Go to support.hp.com, click Software and Drivers, and then click Printer.
2. In the text field, type the printer name, click Submit, and then click your printer model from the list of
search results.
3. In the Firmware section, locate the Firmware Update file.
4. Click Download, and then click Run.
5. When the HP Printer Update utility launches, select the printer that you wish to update, and then
click Update.
6. Follow the on-screen instructions to complete the installation, and then click the OK button to close
the utility.
Method two: Update the firmware using the HP Printer Update utility 59
6 Solve problems
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
● Learn and use
● Solve problems
Customer support
Find support contact options for your HP printer.
Table 6-1 HP support options
Support option Contact information
Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the
box with the printer or at support.hp.com.
Have the printer name, serial number, date of purchase, and
problem description ready
Get 24-hour Internet support, and download software utilities www.hp.com/support/lj4001-4004

and drivers
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
Restore the factory-set defaults

Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It
will not reset the page count, or tray size.
To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it
also deletes any pages that are stored in the memory.
60 Chapter 6 Solve problems

a. Setup
c. Restore
d. Restore Factory Defaults
The printer automatically restarts.
A “Cartridge is low” or “Cartridge is very low” message displays

on the printer control panel
Understand the cartridge-related messages on the control panel and what actions to take.
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable
print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the
cartridge back and forth end to end. Reinsert the toner cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner
cartridge life remaining may vary. To extend the life of the toner, gently rock the cartridges back and
forth end to end. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection
Warranty on this supply has ended appears on the Supplies Status Page or the EWS.
Change the “Very Low” settings

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to
re-establish these settings when you install a new toner cartridge.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 61
Change the "Very Low" settings from the control panel
Determine how the printer will notify you about very low cartridge levels.
a. Setup
b. Supply Settings
c. Black Cartridge
d. Very Low Setting
3. Select one of the following options:
● Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing.
● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but
to continue printing.
NOTE: The Low Threshold option allows you to define the level of ink that is considered very low.
Order supplies
Order supplies and paper for your HP printer.
Table 6-2 Options for ordering supplies
Ordering options Contact information
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer,
enter the printer IP address or host name in the address/URL
field. The EWS contains a link to the HP SureSupply website,
which provides options for purchasing Original HP supplies.
Printer does not pick up paper or misfeeds

Review the following information about the printer not picking up paper or misfeeding paper.
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is
picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper
remain inside of the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
The following image shows examples of the paper-size indentations in the trays. Most HP printers
have markings similar to these.
Figure 6-1 Examples of size markings
5. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together.
If this happens, remove the paper from the tray, and flex the stack by holding it at each end and
bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next,
hold each side of the stack of paper, and repeat this process. This process releases individual
sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
The printer does not pick up paper 63

Figure 6-2 Technique for flexing the paper stack
1 2
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load
paper, and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab
the cloth in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-3 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan
the paper. Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack
by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to
reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This
process releases individual sheets without introducing static electricity. Straighten the paper
stack against a table before returning it to the tray.

Figure 6-4 Technique for flexing the paper stack
1 2
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If
this happens, remove the paper from the tray, and flex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is
overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some
of the paper to the tray.
The following images show examples of the stack-height markings in the trays for various printers.
Most HP printers have markings similar to these. Also make sure that all sheets of paper are below
the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it
enters the printer.
The printer picks up multiple sheets of paper 65

Figure 6-5 Stack height markings
Figure 6-6 Tab for the paper stack
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray.
7. Make sure the printing environment is within recommended specifications.
Clear paper jams

Use the procedures in this section to clear jammed paper from the printer paper path.

Experiencing frequent or recurring paper jams?
Follow the steps to solve problems with frequent paper jams. If the first step does not resolve the
problem continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the
printer.
2. Check that the tray is configured for the correct paper size and type on the printer control panel.
Adjust paper settings if necessary.
a. Press the OK button to display the Home screen. Use the arrow buttons to navigate to Setup,
and then press the OK button again.
b. Use the arrow buttons and the OK button to navigate to and open the Paper setup menu.
c. Select the tray from the list.
d. Select Paper Type and then select the type of paper that is in the tray.
e. Select Paper Size and then select the size of paper that is in the tray.
3. Turn the printer off, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
a. On the printer control panel, press the OK button to display the Home screen. Use the arrow
buttons to navigate to Setup, and then press the OK button again.
i. Printer Maintenance
ii. Print Quality Tools
iii. Cleaning Page
Press OK.
c. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
5. Print a configuration page to test the printer.
a. On the printer control panel, press the OK button to display the Home screen. Use the arrow
buttons to navigate to Setup, and then press the OK button again.
i. Reports
ii. Printer Configuration Report
If none of these steps resolves the problem, the printer might need service. Contact HP customer
support.
Paper jam locations

Jams can occur in these locations.
Experiencing frequent or recurring paper jams? 67

Figure 6-7 Paper jam locations
1 2
6
4
1
Number Description
1 Output bin
2 Fuser area
3 Tray 3 (optional)
4 Tray 2
Duplexing area (remove Tray 2 for access)
5 Tray 1
6 Toner cartridge area (open the front door for access)
Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few
sheets have been printed.
13.02 jam error tray 1

Use the following procedure to clear paper jams in Tray 1.
Recommended action for customers
● 13.02 jam error in tray 1

1. Slowly pull the jammed paper out of the printer.
2. Adjust the paper guides to the correct paper size, then .reload paper into the tray.
3. Ensure the tray is not overfilled. Paper should be below the 3 triangles in the following image.
4. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
13.02 jam error tray 1 69

5. If the error persists, clean the tray 1 pickup roller and separation pad.
a. Press the door-release button, and then open the toner-cartridge door
b. To clean the roller thoroughly, release two tabs between the roller collar and roller, and then
rotate the top of the roller out and away from the printer.
Figure 6-8 Release the roller

c. Remove the roller.
Figure 6-9 Remove the roller
d. With the Tray 1 roller removed the separation pad is accessible in the printer (it does not need
to be removed to be cleaned.
e. Use a damp, lint-free cloth to gently clean the rollers.
CAUTION: When handling the roller and pad, avoid touching the spongy surfaces. Skin oils
and fingerprints on a roller surface can cause print-quality problems.
Figure 6-10 Clean the roller and pad

f. Position the pickup roller with the pins in the provided slots on the holder, and then rotate the
top of the roller up and toward the printer.
Figure 6-11 Install the roller
g. Continue to rotate the top of the roller toward the printer (callout 1), until two tabs (callout 2)
snap into place.
Figure 6-12 Engage two tabs
h. Close the toner-cartridge door.
6. Perform a test page from tray 1 to see if issue is resolved.
7. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.

Use the following procedure to check for paper in all possible jam locations related to Tray 2.
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Remove the tray from the printer.
2. Remove the paper from the tray, and discard any damaged paper.

3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If
necessary, pinch the release and move the rear paper guide to the correct position. It should
click into place.
A4
11
B5
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
the stack is below the maximum-height indicators.
5. Reinsert and close the tray.

8. Remove the toner cartridge.

9. Lift the jam-access cover.
10. Remove any jammed paper.
11. Install the toner cartridge.

13. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
14. If the error persists, clean the tray 2 pickup and feed rollers.
NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer
models.
a. Remove tray 2 and locate the paper tray rollers.
b. Clean the rollers by gently wiping them with a damp, lint-free cloth.
c. If needed for better access to the rollers, carefully rotate the printer backward.
CAUTION: To avoid damage to the rear cassette cover, keep it in the closed position

Figure 6-13 Tilt the printer backward
d. Continue rotate the printer backward until it rests on the rear cover, bottom-side face forward.
CAUTION: MFP printers only: The document feeder is not captive and can unexpectedly
open when the printer is tilted backward.
Figure 6-14 Place the printer bottom-side face forward
e. Use a damp, lint-free cloth to gently clean the rollers by wiping them with a back and forth
motion.
NOTE: The roller in the tray (cassette) can be cleaned without removing it from the tray.
CAUTION: Do not touch the spongy portion of the roller. Skin oils on the roller can cause
paper handling problems. HP recommends washing your hands before handling the assembly.

Figure 6-15 Clean the rollers
f. Carefully rotate the printer forward to position it back on its base. Reinstall the tray 2 paper
tray.
15. Perform a test print from tray 2 to see if the issue is resolved.

Use the following procedure to check for paper in all possible jam locations related to Tray 3.
1. Remove the tray from the printer.

2. Remove the paper from the tray, and discard any damaged paper.
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If
necessary, pinch the release and move the rear paper guide to the correct position. It should
click into place.
A4
11
B5

5. Reinsert and close the tray.


13. If the error persists, ensure the type and quality of the paper being used meets the HP
specifications for the printer.
14. If the error persists, clean the tray 3 pickup and feed rollers.

a. Remove tray 3 and locate the paper tray rollers.
b. Clean the rollers by gently wiping them with a damp, lint-free cloth.
15. Perform a test print from tray 3 to see if the issue is resolved.
13.08, 13.09 jam error in the toner cartridge or fuser area

Use the following procedure to check for paper in all possible jam locations in the toner cartridge or
fuser area.
● 13.08, 13.09 jam error in toner cartridge or fuser area

13.08, 13.09 jam error in the toner cartridge or fuser area 85

7. Open the front door and the rear door.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before
handling it.

8. If jammed paper is visible, remove any jammed paper from the rear door area.
9. Close the rear door and the front door.
10. If the error persists, verify that the rear paper guide is adjusted to the indentation for the correct
paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It
should click into place.
A4
11
B5
13.08, 13.09 jam error in the toner cartridge or fuser area 87

13.10, 13.11, 13.13 jam error in the output bin

Use the following procedure to check for paper in all possible jam locations related to the output bin.
● 13.10, 13.11, 13.13 jam error in the output bin
NOTE: Although the jam reports as an output bin jam the paper might be jammed in the rear door.
1. If paper is visible in the output bin, grasp the leading edge and remove it.

4. Open the rear door.
13.10, 13.11, 13.13 jam error in the output bin 89

5. Remove any jammed paper from the rear door area.
6. Close the rear door and the front door.
13.14, 13.15 jam error in the duplexer

Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
● 13.14, 13.15 jam error in the duplexer

1. Completely remove Tray 2 from the printer.
2. Push the green button to release the duplex pan.
13.14, 13.15 jam error in the duplexer 91

4. Close the duplex pan.
5. Reinsert Tray 2.

Resolving print quality problems

Review the following information about resolving print quality problems.
Introduction
Use the information below to troubleshoot print-quality problems, including issues with image quality.
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
Resolving print quality problems 93

● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
Troubleshoot print quality

To resolve print-quality issues, try these steps in the order presented.
To troubleshoot specific image defects, see Troubleshoot Image Defects.
Update the printer firmware

Try upgrading the printer firmware.
See support.hp.com for more information.
Print from a different software program

Try printing from a different software program.
If the page prints correctly, the problem is with the software program from which you were printing.
Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have
smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing
toner.
Check the paper type setting on the control panel

Check the paper type setting on the printer control panel, and change the setting as needed.
1. Open and close the paper tray.
2. Follow the control panel prompts to confirm or modify the paper type and size settings for the tray.
3. Make sure the paper loaded meets specifications.
4. Adjust the humidity and resistance setting on the control panel to match the environment.
a. Open the following menus:
i. Settings
ii. Copy/Print
iii. Print quality
iv. Adjust paper type
b. Select the paper type that matches the type loaded in the tray.

c. Use the arrows to increase or decrease the humidity and resistance setting.
5. Make sure the driver settings match the control panel settings.
NOTE: The print driver settings will override any control panel settings.
Check the paper type setting (Windows)

Check the paper type setting for Windows, and change the setting as needed.
NOTE: The print driver settings will override any control panel settings.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Check the paper type setting (macOS)

Check the paper type setting for macOS, and change the setting as needed.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages.
4. Open the menus drop-down list, and then click the Paper/Quality menu.
5. Select a type from the Media Type drop-down list.
Check toner-cartridge status

Follow these steps to check the estimated life remaining in the toner cartridges, and if applicable, the
status of other replaceable maintenance parts.
Step one: Print a supplies status page

Use the control panel menus to print a supplies status page.
1. Press the OK button to display the Home screen.
a. Setup
b. Reports
Check the paper type setting (Windows) 95

c. Supplies Status Page
3. Press the OK button to print the report.
Step two: Check supplies status

The Supplies Status Page contains information about the cartridges and other replaceable
maintenance parts.
1. Look at the Supplies Status Page to check the percent of life remaining for the toner cartridges,
and if applicable, the status of other replaceable maintenance parts.
● Print quality problems can occur when using a toner cartridge that is at its estimated end of
life. The Supplies Status Page indicates when a supply level is very low.
● HP's Premium Protection Warranty expires when a message, indicating that HP's Premium
Protection Warranty on this supply has ended, displays on the Supplies Status Page, or in the
EWS.
● The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable. Consider having a replacement cartridge available to install when print quality is
no longer acceptable.
● If you determine that you need to replace a toner cartridge, or another replaceable
maintenance part, the genuine HP part numbers are listed on the Supplies Status Page.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has "HP" on it, or it has the HP logo. For more information on
identifying HP cartridges, go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page

During the printing process, paper, toner, and dust particles can accumulate inside the printer and can
cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.
a. Setup
c. Print Quality Tools
d. Cleaning Page
3. When prompted, load plain Letter or A4 size paper into the paper tray, and then press OK.
A Cleaning message displays on the printer control panel. Wait until the process is complete.
Discard the page that prints.
Visually inspect the toner cartridge or cartridges

Follow these steps to inspect each toner cartridge:

1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-
quality problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.
Check paper and the printing environment

Use the following information to check the paper selection and the printing environment.
Step one: Use paper that meets HP specifications

Some print-quality problems arise from using paper that does not meet HP specifications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
Inkjet printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment

The environment can directly affect print quality and is a common cause of print-quality or paper-
feeding issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning
vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
● Do not place the printer in a confined space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all
sides, including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave
residue inside the printer.
Step three: Set the individual tray alignment

Follow these steps when text or images are not centered or aligned correctly on the printed page when
printing from specific trays.
Check paper and the printing environment 97

a. Setup
b. Tray Management
c. Image Adjust, and select the tray to adjust
d. Print Test Page
3. Follow the instructions on the printed pages.
4. Scroll to Print Test Page again to verify the results, and then make further adjustments if necessary.
Try a different print driver

Try a different print driver when printing from a software program and the printed pages have
unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/lj4001-4004.
Table 6-3 Print drivers
Driver Description
HP PCL.6 driver If available, this printer-specific print driver supports older operating systems like
Windows XP and Windows Vista. For a list of supported operating systems, go to
www.hp.com/go/support.
HP PCL 6 driver This printer-specific print driver supports Windows 7 and newer operating systems
that support version 3 drivers. For a list of supported operating systems, go to
HP PCL-6 driver This product-specific print driver supports Windows 8 and newer operating systems
that support version 4 drivers. For a list of supported operating systems, go to
HP UPD PS driver ● Recommended for printing with Adobe software programs or with other highly
graphics-intensive software programs
● Provides support for printing from Postscript emulation needs, or for Postscript
flash font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for
most users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed
in Windows environments
● Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
Check the EconoMode settings

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is
no longer acceptable, consider replacing the toner cartridge.

NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver,
you can enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option, if available.
● Select the EconoMode setting to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option, if available.
● Make sure the EconoMode setting is not enabled.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK
button to print the job.
Adjust print density

Adjust the print density when your printing results are too dense or too light in color.
Complete the following steps to adjust the print density.
1. Open the HP Embedded Web Server (EWS) using one of the following methods:
Direct-connected printers:
a. From the Start menu, select HP, and then select the printer name to open the HP Printer
Assistant.
b. In the HP Printer Assistant, select Print, and then select Printer Home Page (EWS).
Network-connected printers:
i. Setup
ii. Network Setup
Adjust print density 99

opens.
computer.
3. In the left navigation pane, click Preferences to expand the options, and then click General Printer
Settings.
4. Under Print Density, use the drop-down list to select the desired setting.
Troubleshoot image defects

Review examples of image defects and steps to resolve these defects.
Table 6-4 Image defects table quick reference
Sample Description Possible solutions
Table 6-11 Light print on page 105 Table 6-9 Gray background or dark print Table 6-7 Blank page — No print on page
on page 104 103

Table 6-4 Image defects table quick reference (continued)
Table 6-6 Black page on page 102 Table 6-5 Banding defects on page 102 Table 6-13 Streak defects on page 106
Table 6-8 Fixing/fuser defects on page Table 6-10 Image placement defects on Table 6-12 Output defects on page 105
103 page 104
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps
as a starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely
with continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has
passed the rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray.
Try using a different ream of media or a different tray. Try using a different print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See support.hp.com
for a list of the supported paper sizes and types for the printer.
Troubleshoot image defects 101

NOTE: The term “fusing” refers to the part of the printing process where toner is affixed to paper.
The following examples depict letter-size paper that has passed through the printer short edge first.
Table 6-5 Banding defects
Dark or light lines which repeat down

the length of the page, and are wide- 1. Reprint the document.
pitch and/or impulse bands. They might
be sharp or soft in nature. The defect 2. Try printing from another tray.
displays only in areas of fill, not in text or
sections with no printed content. 3. Replace the cartridge.
4. Use a different paper type.
5. Enterprise models only: From the

Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print
mode that is designed for a slightly
heavier media than what you are
using. This slows the print speed
and might improve the print quality.
6. If the issue persists, go to

support.hp.com.
Table 6-6 Black page
The entire printed page is black.

1. Visually inspect the cartridge to
check for damage.
2. Make sure that the cartridge is

installed correctly.
3. Replace the cartridge.

support.hp.com.

Table 6-7 Blank page — No print
The page is completely blank and

contains no printed content. 1. Make sure that the cartridges are
genuine HP cartridges.

3. Print with a different cartridge.
4. Check the paper type in the paper

tray and adjust the printer settings
to match. If necessary, select a
lighter paper type.

support.hp.com.
Table 6-8 Fixing/fuser defects
Slight shadows or offsets of the image

are repeated down the page. The 1. Reprint the document.
repeated image might fade with each
recurrence. 2. Check the paper type in the paper
tray and adjust the printer settings
lighter weight paper type.

support.hp.com.
Toner rubs off along either edge of the

page. This defect is more common at the 1. Reprint the document.
edges of high-coverage jobs, and on light
media types, but can occur anywhere on 2. Check the paper type in the paper
the page. tray and adjust the printer settings
heavier paper type.

printer control panel, go to the
Edge-to-Edge menu and then select
Normal. Reprint the document.

printer control panel, select Auto
Include Margins and then reprint
the document.

support.hp.com.

Table 6-9 Gray background or dark print
The image or text is darker than

expected and/or the background is gray. 1. Make sure that the paper in the
trays has not already been run
through the printer.
2. Use a different paper type.
3. Reprint the document.
4. Mono models only: From the Home

screen on the printer control panel,
go to the Adjust Toner Density
menu, and then adjust the toner
density to a lower level.
5. Make sure that the printer is

within the supported operating
temperature and humidity range.

support.hp.com.
Table 6-10 Image placement defects
The image is not centered, or is skewed

on the page. The defect occurs when the 1. Reprint the document.
paper is not positioned properly as it is
pulled from the tray and moves through 2. Remove the paper and then reload
the paper path. the tray. Make sure that all the
paper edges are even on all sides.
3. Make sure that the top of the paper

stack is below the tray-full indicator.
Do not overfill the tray.
4. Make sure that the paper guides

are adjusted to the correct size
for the paper. Do not adjust the
paper guides tightly against the
paper stack. Adjust them to the

support.hp.com.

Table 6-11 Light print
The printed content is light or faded on

the entire page. 1. Reprint the document.
2. Remove the cartridge, and then

shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see Replace the toner
cartridges.
3. Mono models only: Make sure that

the EconoMode setting is disabled,
both at the printer control panel
and in the print driver.

5. Print a Supplies Status Page and

check the life and usage of the
cartridge.

support.hp.com.
Table 6-12 Output defects
Printed pages have curled edges. The

curled edge can be along the short or 1. Reprint the document.
long side of the paper. Two types of curl
are possible: 2. Positive curl: From the printer
control panel, select a heavier
● Positive curl: The paper curls paper type. The heavier paper type
toward the printed side. The defect creates a higher temperature for
occurs in dry environments or printing.
when printing high-coverage pages.
Negative curl: From the printer
● Negative curl: The paper curls control panel, select a lighter paper
away from the printed side. The type. The lighter paper type creates
defect occurs in high-humidity a lower temperature for printing.
environments or when printing low- Try storing the paper in a dry
coverage pages. environment prior to use, or use
freshly opened paper.
3. Print in duplex mode.

support.hp.com.

Table 6-12 Output defects (continued)
The paper does not stack well in the

output tray. The stack might be uneven, 1. Reprint the document.
skewed, or the pages might be pushed
out of the tray and onto the floor. Any of 2. Extend the output bin extension.
the following conditions can cause this
defect: 3. If the defect is caused by
extreme paper curl, refer to the
● Extreme paper curl troubleshooting steps for "Output
curl."
● The paper in the tray is wrinkled or
deformed 4. Use a different paper type.
● The paper is a non-standard paper 5. Use freshly opened paper.

type, such as envelopes
6. Remove the paper from the output
● The output tray is too full tray before the tray gets too full.

support.hp.com.
Table 6-13 Streak defects
Light vertical streaks that usually span

the length of the page. The defect 1. Reprint the document.
displays only in areas of fill, not in text
or sections with no printed content. 2. Remove the cartridge, and then
cartridges.

support.hp.com.
NOTE: Both light and dark vertical

streaks can occur when the printing
environment is outside the specified
range for temperature or humidity. Refer
to your printer's environmental
specifications for allowable temperature
and humidity levels.

Table 6-13 Streak defects (continued)
Dark vertical lines which occur down the

length of the page. The defect might 1. Reprint the document.
occur anywhere on the page, in areas of
fill or in sections with no printed content. 2. Remove the cartridge, and then
cartridges.
3. Print a cleaning page.
4. Check the toner level in the

cartridge.

support.hp.com.
Solve wired network problems

Check the following information to resolve wired network issues.
Introduction
Certain types of problems can indicate there is a network communication problem. These problems
include the following issues:
Poor physical connection

Check the cable connections.
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity
light flashes indicating network traffic, and the green link-status light is continuously lit indicating a
network link.
4. If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate with the printer

Verify that the printer is communicating with the network and your computer.
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
Solve wired network problems 107

c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the printer, and the computer are all configured for the same network (also known as
subnet).
3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer
is selected. The printer IP address is listed on the printer configuration page.
4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to
this printer, even if its IP address changes.
5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname
instead of the IP address.
6. If the IP address is correct, delete the printer and then add it again.
7. Reinstall the printer software and driver.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these
settings, you must also change them for your network.
New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly

An incorrectly configured computer can cause issues with printing.
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect

Check the network settings.
1. Review the printer’s configuration/networking pages to check the status of the network settings
and protocols.
2. Reconfigure the network settings if necessary.
Solve wireless network problems

To resolve network issues, try these steps in the order presented.
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether Wi-Fi Direct printing is enabled on your printer, print a configuration
page from the printer control panel

Wireless connectivity checklist
Review the following information to check wireless connectivity.
● Verify that the network cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the
SSID. If you are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network.
If the network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless
access point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer
must be within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between
the access point and the printer. Make sure poles, walls, or support columns containing metal or
concrete do not separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless
signal. Many devices can interfere with the wireless signal including motors, cordless phones,
security system cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For macOS, verify that the wireless router supports Bonjour.
The printer does not print after the wireless configuration completes
If the printer does not print after the wireless configuration completes, try these solutions.
1. Make sure that the printer is turned on and in the ready state.
2. Turn off any third-party firewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
If the printer does not print, and the computer has a third-party firewall installed, try these solutions.
1. Update the firewall with the most recent update available from the manufacturer.
Wireless connectivity checklist 109

2. If programs request firewall access when you install the printer or try to print, make sure you allow
the programs to run.
3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the
firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
If the wireless connection does not work after moving the wireless router or printer, try these solutions.
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a configuration page.
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer
configuration for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the printer.
Cannot connect more computers to the wireless printer

If additional computers cannot connect to the wireless printer, try these solutions.
1. Make sure that the other computers are within the wireless range and that no obstacles block the
signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn off any third-party firewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN

Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list

If the network does not appear in the wireless networks list, try these solutions.
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning

If the wireless network is not functioning, try these solutions.
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.

a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a configuration page.
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network.
Reconfigure the wireless setup for the printer.
Perform a wireless network diagnostic test

From the printer control panel, you can run a diagnostic test that provides information about the
wireless network settings.
1. From the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK to navigate to and open the following menus:
a. Setup
b. Network Setup
c. Wireless Setting
d. Print Wireless Test Report
The printer prints a test page that shows test results.
Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt
radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These
objects can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the
network.
Perform a wireless network diagnostic test 111

A Service and support
HP limited warranty statement

HP PRODUCT DURATION OF LIMITED WARRANTY*
HP LaserJet Pro 4001, 4002 One-year return to bench
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to
support.hp.com to learn about HP award-winning service and support options in your region.
HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded
products sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized
distributors, or country distributors; and, b) with this HP Limited Warranty, that HP hardware and
accessories will be free from defects in materials and workmanship after the date of purchase, for
the period specified above. If HP receives notice of such defects during the warranty period, HP will, at
its option, either repair or replace products which prove to be defective. Replacement products may be
either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled
to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification
or misuse, (d) operation outside of the published environmental specifications for the product, or (e)
improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states
or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or
exclusion might not apply to you. This warranty gives you specific legal rights and you might also have
other rights that vary from country/region to country/region, state to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
112 Appendix A Service and support

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
UK, Ireland, and Malta

The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address
of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as
follows:
UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip,
Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to
a guarantee from seller of nonconformity of goods with the contract of sale. These rights expire
six years from delivery of goods for products purchased in England or Wales and five years
from delivery of goods for products purchased in Scotland. However various factors may impact
your eligibility to receive these rights. For further information, please consult the following link:
Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited
Warranty or against the seller under the legal guarantee.
Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller
in relation to nonconformity of goods with the contract of sale. However various factors may
impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected
in any manner by HP Care Pack. For further information, please consult the following link:
Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Warranty or against the seller under the legal guarantee.
Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year guarantee
from seller of nonconformity of goods with the contract of sale; however various factors may
impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected
in any manner by the HP Limited Warranty. For further information, please consult the following
link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Warranty or against the seller under two-year legal guarantee.
UK, Ireland, and Malta 113

Austria, Belgium, Germany, and Luxemburg
Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle
Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der
beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt:
Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien
Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgien: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den gesetzlichen
Ansprüchen wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum.
Ob Sie Anspruch auf diese Rechte haben, hängt von zahlreichen Faktoren ab. Die
Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie
eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website:
Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website
des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie
eine Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch nehmen oder ob
sie sich gemäß der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den
jeweiligen Verkäufer wenden.
Belgium, France, and Luxemburg

La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les
coordonnées de l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
France: HP France SAS, société par actions simplifiée identifiée sous le numéro 448 694 133 RCS Evry, 1
Avenue du Canada, 91947, Les Ulis
G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc,
L-8308 Capellen
Belgique: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous
disposez au titre des garanties légales applicables dont le bénéfice est soumis à des conditions
spécifiques. Vos droits en tant que consommateur au titre de la garantie légale de conformité
mentionnée aux articles L. 211-4 à L. 211-13 du Code de la Consommation et de celle relatives aux
défauts de la chose vendue, dans les conditions prévues aux articles 1641 à 1648 et 2232 du Code
de Commerce ne sont en aucune façon limités ou affectés par la garantie limitée HP. Pour de plus
amples informations, veuillez consulter le lien suivant : Garanties légales accordées au consommateur
(www.hp.com/go/eu-legal). Vous pouvez également consulter le site Web des Centres européens des
consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Les consommateurs ont le droit de choisir d’exercer leurs droits au titre de la garantie
limitée HP, ou auprès du vendeur au titre des garanties légales applicables mentionnées ci-dessus.
POUR RAPPEL:
Garantie Légale de Conformité:
« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant
lors de la délivrance.

Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage
ou de l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa
responsabilité ».
Article L211-5 du Code de la Consommation:
« Pour être conforme au contrat, le bien doit:

1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées
à l'acheteur sous forme d'échantillon ou de modèle;
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques
faites par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou
l'étiquetage;
2° Ou présenter les caractéristiques définies d'un commun accord par les parties ou être propre à
tout usage spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier
a accepté ».
Article L211-12 du Code de la Consommation:
« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du
bien ».
Garantie des vices cachés
Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose
vendue qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que
l'acheteur ne l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. »
Article 1648 alinéa 1 du Code Civil:
« L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à
compter de la découverte du vice. »
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément
des droits dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat
de vente. Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéfice de ces droits.
Vos droits en tant que consommateur au titre de ces garanties ne sont en aucune façon limités ou
affectés par la garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant:
Garanties légales accordées au consommateur (www.hp.com/go/eu-legal) ou vous pouvez également
consulter le site Web des Centres européens des consommateurs (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le
droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours
d'une garantie légale de deux ans.
Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono
indicati nome e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia
limitata HP nel vostro Paese:
Italia: HP Italy S.r.l., Via Carlo Donat Cattin,5 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti
dalla garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al
Italy 115
contratto di vendita. Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneficiare
di tali diritti. I diritti spettanti ai consumatori in forza della garanzia legale non sono in alcun modo
limitati, né modificati dalla Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare
il seguente link: Garanzia legale per i clienti (www.hp.com/go/eu-legal), oppure visitare il sito Web
dei Centri europei per i consumatori (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). I consumatori hanno il diritto di scegliere se richiedere un
servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al venditore per far valere la
garanzia legale di due anni.
Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre
y dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial
adicional del fabricante) en su país es:
España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las
Rozas, E-28232 Madrid
Los beneficios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la

que los consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa;
sin embargo, varios factores pueden afectar su derecho a recibir los beneficios bajo dicha
garantía legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno
los derechos legales del consumidor (www.hp.com/go/eu-legal). Para más información, consulte el
siguiente enlace: Garantía legal del consumidor o puede visitar el sitio web de los Centros europeos
de los consumidores (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose a la
Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años.
Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab,
der er ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti
fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan
dog påvirke din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses
eller påvirkes ikke på nogen måde af den begrænsede HP-garanti. Se nedenstående link for at få
yderligere oplysninger: Forbrugerens juridiske garanti (www.hp.com/go/eu-legal) eller du kan besøge De
Europæiske Forbrugercentres websted (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på
service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale
selskap innestår for garantien:
Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning,
hvor reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var
ment å vare. Ulike faktorer kan imidlertid ha betydning for om du kvalifiserer til å kreve avhjelp iht slikt
mangelsansvar. Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer
informasjon, kan du klikke på følgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal)
eller du kan besøke nettstedet til de europeiske forbrukersentrene (http://ec.europa.eu/consumers/

solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge
å kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar.
Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress
till det HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HP PPS Sverige AB, SE-169 73 Stockholm
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års
garanti från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika
faktorer kan påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter
varken begränsas eller påverkas på något sätt av HP:s begränsade garanti. Mer information får du om
du följer denna länk: Lagstadgad garanti för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till
European Consumer Centers webbplats (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Konsumenter har rätt att välja om de vill ställa krav enligt
HP:s begränsade garanti eller på säljaren enligt den lagstadgade treåriga garantin.
Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a
morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os
seguintes:
Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da Fonte,
Porto Salvo, Lisboa, Oeiras, 2740 244
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos

decorrentes da legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do
produto e constante do contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua
elegibilidade para beneficiar de tais direitos. Os direitos legalmente atribuídos aos consumidores não
são limitados ou afetados de forma alguma pela Garantia Limitada HP. Para mais informações, consulte
a ligação seguinte: Garantia legal do consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede
dos Centros Europeus do Consumidor (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Os consumidores têm o direito de escolher se pretendem
reclamar assistência ao abrigo da Garantia Limitada HP ou contra o vendedor ao abrigo de uma
garantia jurídica de dois anos.
Greece and Cyprus

Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η επωνυμία
και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα σας είναι η
εξής:
Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση
έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες, ωστόσο
η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα νόμιμα δικαιώματα
των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την Περιορισμένη
εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web: Νόμιμη εγγύηση
καταναλωτή (www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των Ευρωπαϊκών
Κέντρων Καταναλωτή (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
Sweden 117
ecc-net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν την υπηρεσία στα
πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης εγγύησης δύο ετών.
Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít.
Az egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és
címe:
Magyarország: HP Inc Magyarország Kft., H-1117 Budapest, Alíz utca 1.
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek
a termékeknek az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt
eladói szavatosságból, továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban
foglalt kötelező eladói jótállásból erednek, azonban számos körülmény hatással lehet arra, hogy
ezek a jogok Önt megilletik-e. További információért kérjük, keresse fel a következő webhelyet: Jogi
Tájékoztató Fogyasztóknak (www.hp.com/go/eu-legal) vagy látogassa meg az Európai Fogyasztói
Központok webhelyét (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). A fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos
igényüket a HP korlátozott jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság,
illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik.
Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy
společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům
na dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš
nárok na uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP
žádným způsobem neomezuje ani neovlivňuje zákonná práva zákazníka. Další informace získáte
kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně
můžete navštívit webové stránky Evropského spotřebitelského centra (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Spotřebitelé mají právo se
rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky HP nebo v rámci zákonem stanovené
dvouleté záruky u prodejce.
Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa
subjektu HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov

voči predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa
predmetnej zmluvy. Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych
faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné
práva zákazníka, ktorý je spotrebiteľom. Ďalšie informácie nájdete na nasledujúcom prepojení:
Zákonná záruka spotrebiteľa (www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu
európskych zákazníckych stredísk (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Spotrebitelia majú právo zvoliť si, či chcú uplatniť servis v rámci
Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty u predajcu.

Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres
podmiotu HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy
Krajowego Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326,
GIOŚ E0020757WZBW, kapitał zakładowy 480.000 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących

nabywcy w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru
z umową (rękojmia). Niemniej, na możliwość korzystania z tych praw mają wpływ różne
czynniki. Ograniczona gwarancja HP w żaden sposób nie ogranicza praw konsumenta ani
na nie nie wpływa. Więcej informacji można znaleźć pod następującym łączem: Gwarancja
prawna konsumenta (www.hp.com/go/eu-legal), można także odwiedzić stronę internetową
Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru co do możliwosci
skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP albo
z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy.
Bulgaria
Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и
адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната поддръжка
в рамките на Ограничената гаранция на HP, са както следва:
HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул.
Околовръстен Път No 258, Бизнес Център Камбаните
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права

за двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки
това, различни фактори могат да окажат влияние върху условията за получаване на тези права. Законовите
права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената гаранция
на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя (www.hp.com/go/eu-
legal) или посетете уебсайта на Европейския потребителски център (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Потребителите имат правото да
избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или да
потърсят такава от търговеца в рамките на двугодишната правна гаранция.
Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa
entității HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt
următoarele:
Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd
District, Bucureşti
Beneficiile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani
oferită de vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi
factori pot avea impact asupra eligibilităţii dvs. de a beneficia de aceste drepturi. Drepturile legale
ale consumatorului nu sunt limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii
suplimentare consultaţi următorul link: garanția acordată consumatorului prin lege (www.hp.com/go/
eu-legal) sau puteți accesa site-ul Centrul European al Consumatorilor (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumatorii au dreptul să
Poland 119
aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției
legale de doi ani.
Belgium and the Netherlands

De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het
adres van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in
uw land is als volgt:
Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie
voor consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een
gebrek aan conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen
diverse factoren een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De
wettelijke rechten van de consument worden op geen enkele wijze beperkt of beïnvloed door de
Beperkte Garantie van HP. Raadpleeg voor meer informatie de volgende webpagina: Wettelijke garantie
van de consument (www.hp.com/go/eu-legal) of u kan de website van het Europees Consumenten
Centrum bezoeken (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Consumenten hebben het recht om te kiezen tussen enerzijds de Beperkte
Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie.
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen
varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja
(www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on
oikeus vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov
poslovne enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217
Meyrin, Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe
izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje
pogojev za uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje
strankinih z zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo
povezavo: Strankino pravno jamstvo (www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih
središč za potrošnike (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Potrošniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu
z omejeno garancijo HP ali proti prodajalcu v skladu z dvoletno zakonsko garancijo.

Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta
odgovornog za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000
Zagreb
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo
kod bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni faktori
mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne
utječe niti ne ograničava zakonska prava potrošača. Dodatne informacije potražite na ovoj adresi:
Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih
potrošačkih centara (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP
ograničenog jamstva ili pravnog jamstva prodavača u trajanju ispod dvije godine.
Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz

pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma
līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā
veidā neierobežo un neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju,
izmantojiet šo saiti: Patērētāju likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju
tiesību aizsardzības centra tīmekļa vietni (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Patērētājiem ir tiesības izvēlēties, vai pieprasīt servisa
nodrošinājumu saskaņā ar HP ierobežoto garantiju, vai arī pārdevēja sniegto divu gadu garantiju.
Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių,
teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis
į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai,
tačiau tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija
niekaip neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite
paspaudę šią nuorodą: Teisinė vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos
vartotojų centro internetinėje svetainėje (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Vartotojai turi teisę prašyti atlikti techninį aptarnavimą pagal
HP ribotąją garantiją arba pardavėjo teikiamą dviejų metų įstatymais nustatytą garantiją.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest
vastutab HP üksus aadressil:
Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
Croatia 121
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile,
juhul kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie
jaoks need õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija
seadusjärgseid õigusi. Lisateavet leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/
eu-legal) või võite külastada Euroopa tarbijakeskuste veebisaiti (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta
soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid.
Russia
Срок службы принтера для России
Срок службы данного принтера HP составляет пять лет в нормальных условиях эксплуатации. Срок
службы отсчитывается с момента ввода принтера в эксплуатацию. В конце срока службы HP рекомендует
посетить веб-сайт нашей службы поддержки по адресу http://www.hp.com/support и/или связаться
с авторизованным поставщиком услуг HP для получения рекомендаций в отношении дальнейшего
безопасного использования принтера.
HP's Premium Protection Warranty: LaserJet toner cartridge

limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation
outside of the published environmental specifications for the printer product or (c) exhibit wear from
ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Long life consumable and maintenance kit limited warranty

statement
This HP product is warranted to be free from defects in materials and workmanship until the earlier of a)
the printer providing a low-life indicator on the control panel, or b) the expiration of the warranty period.
Replacement Preventative Maintenance kits or LLCs products carry a 90 day parts only limited warranty,
from the last purchase date.

This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered
with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of
the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem) or contact HP customer support. At HP’s option, HP will either replace products that prove
to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED.
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE PRODUCT TO YOU.

HP policy on non-HP supplies

HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does
not affect either the warranty to the customer or any HP support contract with the customer. However,
if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner
cartridge, HP will charge its standard time and materials charges to service the product for the
particular failure or damage.
HP anticounterfeit Web site

Go to www.hp.com/go/anticounterfeit when you install an HP cartridge and the control-panel message
indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to
resolve the problem.
Dynamic Security Enabled Printers 123

Your cartridge might not be a genuine HP cartridge if you notice the following:
● The supplies status page indicates that a non-HP supply is installed.
● You are experiencing a high number of problems with the cartridge.
● The cartridge does not look like it usually does (for example, the packaging differs from
HP packaging).
Data stored on the toner cartridge

The HP toner cartridges used with this product contain a memory chip that assists in the operation of
the product.
In addition, this memory chip collects a limited set of information about the usage of the product, which
might include the following: the date when the toner cartridge was first installed, the date when the toner
cartridge was last used, the number of pages printed using the toner cartridge, the page coverage,
the printing modes used, any printing errors that might have occurred, and the product model. This
information helps HP design future products to meet our customers' printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used
to identify a customer or user of the toner cartridge or their product.
HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and
recycling program (HP Planet Partners: www.hp.com/hprecycle). The memory chips from this sampling
are read and studied in order to improve future HP products. HP partners who assist in recycling this
toner cartridge might have access to this data, as well.
Any third party possessing the toner cartridge might have access to the anonymous information on the
memory chip.
End User License Agreement

READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement
("EULA") is a legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP")
that governs your use of the Sign-In Once application installed on or made available by HP for use with
your printing device (the “Software”).
An amendment or addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS
AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING
THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT
THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO IMMEDIATELY STOP USING SOFTWARE AND TO
UNINSTALL THE PRODUCT FROM YOUR DEVICE.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR
TERRITORY. IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT
CONSUMER LEGISLATION IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO
THE CONTRARY IN THIS EULA, NOTHING IN THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY
RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH CONSUMER LEGISLATION AND THIS EULA
IS SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 17 FOR FURTHER INFORMATION
ON YOUR CONSUMER RIGHTS.

1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and
conditions of this EULA. In the case you are representing an entity or organization, the same terms
and conditions in this Section 1 shall also apply with respect to the use, copying, and storage of the
Software on the devices of your respective entity or organization.
a. Use. You may use one copy of the Software on your device for the purpose of accessing and
using the Software. You may not separate component parts of the Software for use on more
than one device. You do not have the right to distribute the Software, nor do you have the right
to modify the Software or disable any licensing or control feature of the Software. You may
load the Software into the temporary memory (RAM)of your device for purposes of using the
Software.
b. Storage. You may copy the Software into the local memory or storage device of your device.
c. Copying. You may make archival or back-up copies of the Software, provided the copy contains
all of the original Software's proprietary notices and that it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this
EULA.
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the
Software which constitutes non-proprietary HP software or software provided under public
license by third parties ("Freeware"), is licensed to you subject to the terms and conditions of the
software license agreement or other documentation accompanying such Freeware at the time
of download, installation, or use of the Freeware. Use of the Freeware by you shall be governed
entirely by the terms and conditions of such license.
2. UPGRADES. To use Software identified as an upgrade, you must first be licensed for the original
Software identified by HP as eligible for the upgrade. After upgrading, you may no longer use the
original Software Product that formed the basis for your upgrade eligibility.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software
provided by HP unless HP provides other terms along with the update or supplement. In case of a
conflict between such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software may make a one-time transfer of the Software to
another end user. Any transfer must include all component parts, media, printed materials, this
EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect
transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
product must agree to all the EULA terms. Upon transfer of the Software, your license is
automatically terminated.
b. Restrictions. You may not rent, lease or lend the Software or use the Software for commercial
timesharing or bureau use. You may not sublicense, assign or transfer the license or Software
except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and user documentation are
owned by HP or its suppliers and are protected by law, including but not limited to United States
copyright, trade secret, and trademark law, as well as other applicable laws and international
treaty provisions. You shall not remove any product identification, copyright notices or proprietary
restrictions from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble
the Software, except and only to the extent that the right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided for in this EULA.
End User License Agreement 125

7. TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon
conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this
EULA.
8. ACCOUNT SET-UP.
a. You must register and establish an account on HP ID in order to use the Software. It is your
responsibility to obtain and maintain all equipment, services and software needed for access to
and use of the HP ID account, any applications linked via this Software, and your device(s), as
well as paying any applicable charges.
b. YOU ARE SOLELY AND FULLY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF
ANY USERNAMES AND PASSWORDS COLLECTED BY THE SOFTWARE. You must notify HP
immediately of any unauthorized use of your HP ID account or any other breach of security
related to this Software or the device(s) it is installed on.
9. NOTICE OF DATA COLLECTION. HP may collect usernames, passwords, device IP addresses,

and/or other authentication information used by you to access HP ID and the various applications
connected via this Software. HP may use this data to optimize Software performance based on user
preferences, provide support and maintenance, and assure security and software integrity. You can
read more about the data collection in the sections titled “What Data We Collect” and “How We Use
Data” in the HP Privacy Statement.
10. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,

HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE “AS IS” AND WITH ALL FAULTS, AND
HEREBY DISCLAIM ALL OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS,
IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-
INFRINGEMENT; (ii) OF MERCHANTABILITY; (iii) OF FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT
THE SOFTWARE WILL FUNCTION WITH NON-HP SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF
VIRUSES ALL WITH REGARD TO THE SOFTWARE. Some states/jurisdictions do not allow exclusion of
implied warranties or limitations on the duration of implied warranties, so the above disclaimer may
not apply to you in its entirety.
11. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might incur,
the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive
remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you
separately for the Software or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS
INTERRUPTION, FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF OR IN
ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, OR OTHERWISE IN
CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS
ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.
12. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer
Software, Computer Software Documentation, and Technical Data for Commercial Items are
licensed to the U.S. Government under HP's standard commercial license.
13. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United
States and other countries ("Export Laws") to assure that the Software is not (1) exported, directly
or indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws,
including, without limitation, nuclear, chemical, or biological weapons proliferation.

14. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority
in your state of residence and, if applicable, you are duly authorized by your employer to enter into
this contract.
15. APPLICABLE LAW. This EULA is governed by the laws of the State of California, U.S.A.
16. ENTIRE AGREEMENT. Unless you have entered into a separate license agreement for the Software,
this EULA (including any addendum or amendment to this EULA which is included with the
HP Product) is the entire agreement between you and HP relating to the Software and it supersedes
all prior or contemporaneous oral or written communications, proposals and representations with
respect to the Software or any other subject matter covered by this EULA. To the extent the terms of
any HP policies or programs for support services conflict with the terms of this EULA, the terms of
this EULA shall control.
17. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benefit of
certain statutory rights and remedies under consumer legislation in respect of which HP’s liability
cannot lawfully be excluded or limited. If you acquired the Software as a consumer within the
meaning of relevant consumer legislation in your country, state or territory, the provisions of this
EULA (including the disclaimers of warranties, limitations and exclusions of liability) must be read
subject to applicable law and apply only to the maximum extent permitted by that applicable law.
Australian Consumers: If you acquired the Software as a consumer within the meaning of the
‘Australian Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then
despite any other provision of this EULA:
a. the Software comes with guarantees that cannot be excluded under the Australian Consumer
Law, including that goods will be of acceptable quality and services will be supplied with due
care and skill. You are entitled to a replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the Software
repaired or replaced if it is not of acceptable quality and the failure does not amount to a major
failure
b. nothing in this EULA excludes, restricts or modifies any right or remedy, or any guarantee,
warranty or other term or condition implied or imposed by the Australian Consumer Law which
cannot be lawfully excluded or limited; and
c. the benefits provided to you by the express warranties in this EULA are in addition to other
rights and remedies available to you under the Australian Consumer Law. Your rights under the
Australian Consumer Law prevail to the extent that they are inconsistent with any limitations
contained in the express warranty.
The Software may be capable of retaining user-generated data. HP hereby provides you with
notice that if HP repairs your Software, that repair may result in the loss of that data. To the
full extent permitted by law, the limitations and exclusions of HP’s liability in this EULA apply in
respect of any such loss of data.
If you think that you are entitled to any warranty under this agreement or any of the above
remedies, please contact HP:
Table A-1
HP PPS Australia Pty Ltd
Building F, 1 Homebush Bay

Drive
Rhodes, NSW 2138
Australia
End User License Agreement 127

To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278
1039 (if dialing internationally) or visit www.hp.com.au and select the “Support” tab for the most
current customer service options.
If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing
the Software or warranty and support services for the Software which are not of a kind ordinarily
acquired for personal, domestic or household use or consumption, then despite any other provision
of this EULA, HP limits its liability for failure to comply with a consumer guarantee as follows:
a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement of the Software or
the supply of equivalent software; repair of the Software; payment of the costs of replacing the
Software or of acquiring equivalent software; or payment of the costs of having the Software
repaired; and
c. otherwise, to the maximum extent permitted by law.
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be
excluded under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means
a transaction involving a person who is purchasing goods for personal, domestic or household
use or consumption and not for the purpose of a business. New Zealand consumers who are
purchasing goods for personal, domestic or household use or consumption and not for the purpose
of a business ("New Zealand Consumers") are entitled to repair, replacement or refund for a failure
and compensation for other reasonably foreseeable loss or damage. A New Zealand Consumer (as
defined above) may recover the costs of returning the product to the place of purchase if there
is a breach of the New Zealand consumer law; furthermore, if it will be of significant cost to the
New Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost.
Where any supply of products or services is for business purposes, you agree that the Consumer
Guarantees Act 1993 does not apply and that given the nature and value of the transaction, this is
fair and reasonable.
© Copyright 2019 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names
mentioned herein may be trademarks of their respective companies. To the extent permitted by
applicable law, the only warranties for HP products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. To the extent permitted by applicable law, HP shall not be liable
for technical or editorial errors or omissions contained herein.
Version: April 2019
Customer self-repair warranty service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly
to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.

Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
Customer support
Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the
box with your product or at www.hp.com/support/.
Have the product name, serial number, date of purchase, and
problem description ready.
Get 24-hour Internet support, and download software utilities www.hp.com/support/lj4001-4004

and drivers
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register your product www.register.hp.com
Customer support 129

B Environmental product stewardship
program
Protecting the environment

HP is committed to providing quality products in an environmentally sound manner. This product has
been designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product has been measured according to a standardized
protocol* and when these emissions data are applied to an anticipated high-use scenario in an office
workspace**, HP has determined there is no appreciable amount of ozone generated during printing and
the levels are well within current indoor air quality standards and guidelines.
* Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for office devices with printing function; DE-UZ 205 – BAM January, 2018
** Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a
ventilation rate of 0.68 air changes per hour with HP printing supplies
Power consumption
Power usage drops significantly while in Ready, Sleep, or Off mode, which saves natural resources
and saves money without affecting the high performance of this product. HP printing and imaging
equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection
Agency's ENERGY STAR specifications for imaging equipment. The following mark will appear on
ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend
the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the
mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the print cartridge.
130 Appendix B Environmental product stewardship program

Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one
page) capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies

Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve
resources and paper when printing. And when you are done, we make it easy and free to recycle.1
All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where
materials are separated and refined for use as raw material in new Original HP cartridges and everyday
products. No Original HP cartridges returned through HP Planet Partners are ever sent to a landfill, and
HP never refills or resells Original HP cartridges.
To participate in the HP Planet Partners return and recycling program, visit www.hp.com/hprecycle.
Select your country/region for information on how to return HP printing supplies. Multi-lingual program
information and instructions are also included in every new HP LaserJet print cartridge package.
1 Program availability varies. For more information, visit www.hp.com/hprecycle.
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper
meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is
suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
Battery information
This product may contain a:
● Poly-carbonmonofluoride lithium (BR type) or
● Manganese dioxide lithium (CR type)
battery that may require special handling at end-of-life.
NOTE: NOTE for CR type only: Perchlorate material - special handling may apply. See
http://dtsc.ca.gov/hazardouswaste/perchlorate.
Weight: ~3 g
Location: On motherboard
Paper use 131

User Removable: No
廢電池請回收
For recycling information, you can contact http://www.hp.com/recycle or contact your local authorities
or the Electronics Industries Alliance: http://www.eiae.org.
Disposal of waste equipment by users (EU, UK, and India)

This symbol means do not dispose of your product with your other household waste. Instead, you should
protect human health and the environment by handing over your waste equipment to a designated
collection point for the recycling of waste electrical and electronic equipment. For more information,
please contact your household waste disposal service, or go to: www.hp.com/recycle.
Electronic hardware recycling

HP encourages customers to recycle used electronic hardware. For more information about recycling
programs go to: www.hp.com/recycle.
Brazil hardware recycling information

Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora
estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter,
ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil
deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o
infrator às sanções previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento
comercial ou rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
www.hp.com.br/reciclar

WEEE (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of
the European Parliament and the Council). A chemical information report for this product can be found
at: www.hp.com/go/reach.
Product Power Data per European Union Commission

Regulation 1275/2008 and the UK Relevant Statutory
Requirements
For product power data, including the power consumption of the product in networked standby if all
wired network ports are connected and all wireless network ports are activated, please refer to section
P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html.
SEPA Ecolabel User Information (China)

中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
The regulation of the implementation on China energy label for

printer, fax, and copier
依据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有中国能效标签。根据“复印机、打印
机和传真机能效限定值及能效等级” (“GB21521”) 决定并计算得出该标签上所示的能效等级和 TEC (典型
能耗) 值。
1. 能效等级
能效等级分为三个等级，等级 1 级能效最高。根据产品类型和打印速度标准决定能效限定值。
2. 能效信息
2.1 LaserJet 打印机和高性能喷墨打印机
● 典型能耗
典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。此数据表示为每周千瓦时 (kWh)。
WEEE (Turkey) 133

标签上所示的能效数字按涵盖根据“复印机、打印机和传真机能源效率标识实施规则”选择的登记装置中
所有配置的代表性配置测定而得。因此，本特定产品型号的实际能耗可能与标签上所示的数据不同。
有关规格的详细信息，请参阅 GB21521 标准的当前版本。
Restriction on Hazardous Substances statement (India)

This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding
0.1 weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in
Schedule 2 of the Rule.

Substances Table (China)
CHR-LJ-PK-SF-02
Material Safety Data Sheet (MSDS)

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by accessing the HP Web site at www.hp.com/go/msds.
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that
helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net.
Substances Table (China) 135

For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/
environment/pdf/epeat_printers.pdf.
Substances Table (Taiwan)
For more information

To obtain information about these environmental topics:

● Product environmental profile sheet for this and many related HP products
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment.
Also, visit www.hp.com/recycle.
For more information 137

C Regulatory information
Regulatory statements
Regulatory model identification numbers
For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory
model numbers should not be confused with marketing names or product numbers.
Table C-1 Regulatory model numbers
Product model number Regulatory model number
HP LaserJet Pro 4001n SHNGC-1800-00
HP LaserJet Pro 4001dn SHNGC-1800-00
HP LaserJet Pro 4001dw SHNGC-1800-01
HP LaserJet Pro 4002n SHNGC-1800-00
HP LaserJet Pro 4002d SHNGC-1800-00
HP LaserJet Pro 4002dn SHNGC-1800-00
HP LaserJet Pro 4002dw SHNGC-1800-01
European Union & United Kingdom Regulatory Notice
Products bearing the CE marking and UKCA marking comply with one or more of the following EU
Directives and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive
2014/35/EU, EMC Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS
Directive 2011/65/EU.
Compliance with these directives is assessed using applicable European Harmonized Standards.
The full EU and UK Declaration of Conformity can be found at the following website: www.hp.com/go/
certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be
found on the regulatory label.)
The point of contact for regulatory matters is: Email techregshelp@hp.com
The EU point of contact for regulatory matters is:
HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany
138 Appendix C Regulatory information

The UK point of contact for regulatory matters is:
HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
● Consult the dealer or an experienced radio/TV technician for help.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
Canada - Industry Canada ICES-003 Compliance Statement

CAN ICES-003(B)/NMB-003(B)
VCCI statement (Japan)

VCCI 32-1 規定適合の場合
Power cord instructions

Make sure your power source is adequate for the product voltage rating. The voltage rating is on the
product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the
product.
FCC regulations 139

Power cord statement (Japan)
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
has implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser
product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted
inside the device is completely confined within protective housings and external covers, the laser beam
cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified
in this user guide may result in exposure to hazardous radiation.
For other US/Canada regulatory matters, please contact:
HP Inc.
1501 Page Mill Rd, Palo Alto, CA 94304, USA
Email contact: techregshelp@hp.com or Telephone contact: +1 (650) 857-1501
Laser statement for Finland

Luokan 1 laserlaite
HP LaserJet Pro 4001n, 4001dn, 4001dw, 4002n, 4002d, 4002dn, 4002dw, laserkirjoitin on käyttäjän
kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää
lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN
60825-1 (2014) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet Pro 4001n, 4001dn, 4001dw, 4002n, 4002d, 4002dn, 4002dw - kirjoittimen sisällä ei ole
käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen
koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan
puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia,
jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig

laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W

Luokan 3B laser.
Nordic Statements (Denmark, Finland, Norway, Sweden)

Denmark:
Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.
Finland:
Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
Norway:
Apparatet må tilkoples jordet stikkontakt.
Sweden:
Apparaten skall anslutas till jordat uttag.
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B.
direkte Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der
Lesbarkeit der dargestellten Zeichen kommen.
Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet.
Nordic Statements (Denmark, Finland, Norway, Sweden) 141

Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)
Taiwan BSMI USB Port (Walk-up) statement

台灣 BSMI USB 埠 (Walk-up) 聲明
產品前端, 上方或側邊之 USB 埠 (walk-up 埠), 僅支持隨身碟.
Product stability
Do not extend more than one paper tray at a time.

Do not use paper tray as a step.
All trays must be closed while relocating/moving product.
Keep hands out of paper tray when closing.
If the printer has a keyboard, close keyboard tray when not in use.
Wireless statements
European regulatory notice
Wireless functionality in Europe
For products with 802.11b/g/n or Bluetooth radio This product operates on radio frequency between 2400 MHz
and 2483.5 MHz, with a transmit power of 20 dBm (100 mW) or
less.
For products with 802.11a/b/g/n radio

CAUTION: IEEE802.11x wireless LAN with 5.15-5.35 GHz
frequency band is restricted for indoor use only in all European
Union member states, EFTA (Iceland, Norway, Liechtenstein)
and most other European countries (i.e.: Switzerland, Turkey,
Republic of Serbia). Using this WLAN application outdoors
might lead to interference issues with existing radio services.
This product operates on radio frequencies between 2400

MHz and 2483.5 MHz, and between 5170 MHz and 5710 MHz,
with a transmit power of 20 dBm (100 mW) or less.
Belarus
В соответствии с Постановлением Совета Министров Республики Беларусь от 24 мая 2017 года № 383 (об
описании и порядке применения знака соответствия к техническому регламенту Республики Беларусь)
продукция, требующая подтверждения соответствия техническому регламенту Республики Беларусь,
размещенная на рынке Республики Беларусь, должна быть маркирована знаком соответствия ТР BY.
FCC compliance statement—United States

Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure
limits. Nevertheless, the device shall be used in such a manner that the potential for human contact
during normal operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity
to the antenna shall not be less than 20 cm (8 in) during normal operation.
Wireless statements 143

This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
CAUTION: Based on Section 15.21 of the FCC rules, changes of modifications to the operation of this
product without the express approval by HP may invalidate its authorized use.
Australia statement
This device incorporates a radio-transmitting (wireless) device. For protection against radio
transmission exposure, it is recommended that this device be operated no less than 20 cm from the
head, neck, or body.
Brazil: (Portuguese)
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar
interferência em sistemas devidamente autorizados.
Para maiores informações consulte o site da ANATEL – www.anatel.gov.br
Canadian statements
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus as set out in the radio interference regulations of the Canadian Department of
Communications. The internal wireless radio complies with RSS 210 of Industry Canada.
Pour lúsage díntérieur. Le présent appareil numérique n´émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de Classe B prescribes dans le règlement
sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada. Le composant
RF interne est conforme à la norme CNR-210 dÍndustrie Canada.
Products with 5 GHz Operation Industry of Canada

CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its
operation in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used
indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference
to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to
5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or
damage to this device.
Lors de l'utilisation d'un réseau local sans fil IEEE 802.11a, ce produit est réservé à une utilisation en
intérieur en raison de sa plage de fréquences, comprise entre 5,15 et 5,25 GHz. Industrie Canada
recommande l'utilisation en intérieur de ce produit pour la plage de fréquences comprise entre 5,15
et 5,25 GHz afin de réduire les interférences nuisibles potentielles avec les systèmes de satellite
portables utilisant le même canal. Le radar à haute puissance est défini comme étant le principal
utilisateur des bandes 5,25 à 5,35 GHz et 5,65 à 5,85 GHz. Ces stations radar peuvent provoquer des
interférences sur ce périphérique et/ou l'endommager.
Exposure to Radio Frequency Radiation (Canada)

WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below
the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such
a manner that the potential for human contact is minimized during normal operation.

To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human
proximity to the antennas should not be less than 20 cm (8 inches).
AVERTISSEMENT! Exposition aux émissions de fréquences radio. La puissance de sortie émise par
ce périphérique est inférieure aux limites fixées par Industrie Canada en matière d’exposition aux
fréquences radio. Néanmoins, les précautions d'utilisation du périphérique doivent être respectées afin
de limiter tout risque de contact avec une personne.
European Regulatory Notice

The telecommunications functionality of this product may be used in the following European countries/
regions:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
China CMIIT Wireless Statement

中国无线电发射设备通告
型号核准代码显示在产品本体的铭牌上。
Notice for use in Japan

この機器は技術基準適合証明又は工事設計認証を受けた無線設備を搭載しています。
Notice for use in Russia

Существуют определенные ограничения по использованию беспроводных сетей (стандарта 802.11 b/g)
с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри помещений с
использованием диапазона частот 2400-2483,5 МГц (каналы 1-13). При использовании внутри помещений
максимальная эффективная изотропно–излучаемая мощность (ЭИИМ) должна составлять не более
100мВт.
Mexico statement
Aviso para los usuarios de México
“La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo
o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación no deseada."
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Taiwan statement
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變更頻率、加大功率或變更
原設計之特性及功能。低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，
應立即停用，並改善至無干擾時方得繼續使用。前述合法通信，指依電信管理法規定作業之無線電通信。
低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
Taiwan NCC statement

應避免影響附近雷達系統之操作。
高增益指向性天線只得應用於固定式點對點系統。
European Regulatory Notice 145

Korean statement
무선 전용제품:
해당 무선설비는 전파혼신 가능성이 있음으로 인명안전과 관련된 서비스는 할 수 없음.
(무선모듈제품이설치되어있는경무)
Thailand Wireless Statement

เครือ
่ งวิทยุคมนาคมนี้มรี ะดบั การแผ่คลืน
่ แม่เหล็กไฟฟ้ าสอดคล้องตามมาตรฐานความปลอดภยั ต่อสุขภาพของมนุษย์จาก
การ ใช้เครือ่ งวิทยุคมนาคมทีค
่ ณะกรรมการกิจการโทรคมนาคมแห่งชาติประกาศกําหนด
This radio communication equipment has the electromagnetic field strength in compliance with the
Safety Standard for the Use of Radio Communication Equipment on Human Health announced by the
National Telecommunications Commission.
RFID/NFC Statement
China Short Range Device Statement
若产品为微功率短距离无线电发射设备，在此承诺: 本设备符合《微功率短距离无线电发射设备目录和技
术要求》，不擅自做任何改变，不会对其他合法的无线电台（站）产生有害干扰，也不会提出免受有害干扰
保护，不会在任何管制区域内使用.

Index
Symbols/Numerics locating features 4 Eurasian conformity 138, 142

control panel buttons
550-sheet paper trays
locating 4 F
part numbers 25
counterfeit supplies 112, 123
550-sheet tray FCC regulations 138
covers, locating 3
jams 79 Finnish laser safety
customer support
550-sheet trays statement 138, 140
online 60, 112, 129
jams 66 firmware
updating 58
D
A formatter
deleting locating 3
accessories
stored jobs 41, 45 fraud Web site 112, 123
ordering 24
dimensions, printer 9
overview 24
disposal, end-of-life 130, 131 G
part numbers 25
double-sided printing
acoustic specifications 10 genuine HP cartridges 26
Mac 39
AirPrint 46, 48
Windows 36 H
alternative letterhead mode 12
drivers, supported 7
Android devices hardware recycling, Brazil 130,
duplex printing
printing from 46, 49 132
Mac 39
anticounterfeit supplies 112, 123 HP Customer Care 60, 112, 129
duplex printing (double-sided)
settings (Windows) 36 HP Embedded Web Server (EWS)
B
Windows 36 features 50
batteries included 130, 131 duplexer HP ePrint 48
bin, output clear jams 90 HP EWS, using 50
locating 2 jams 66 HP fraud Web site 112, 123
browser requirements duplexing HP Printer Home Page, using 50
HP Embedded Web Server 50 automatically (Windows) 37 HP Web Jetadmin 58
manually (Mac) 39
C manually (Windows) 36 I
Cancel button Dynamic Security Enabled image quality
locating 4 Printers 24, 58, 123 check toner-cartridge
cartridge status 94, 95
replacing 31, 32 E image quality issues
cartridge policy 26 EconoMode setting 56, 94 examples and solutions 93
cartridge protection 26, 29 economy settings 56 interface ports
cartridges electrical specifications 10 locating 3
non-HP 112, 123 electronic hardware IP network settings
order numbers 31 recycling 130, 132 configure 53
recycling 130, 131 Embedded Web Server (EWS)
warranty 112, 122 assigning passwords 55 J
checklist features 50 jams
wireless connectivity 108, 109 end-of-life disposal 130, 131 550-sheet tray 79
China Short Range Device envelopes 550-sheet trays 66
Statement 146 loading 22 duplexer 66, 90
cleaning orientation 22 locations 66, 67
paper path 94 environmental stewardship output bin 66, 88
control panel program 130 Toner cartridge 84
locating 2
Index 147
Tray 1 66, 68 networks part numbers
Tray 2 66, 73 HP Web Jetadmin 58 accessories 25
Tray 3 79 supported 6 replacement parts 25
Japanese VCCI statement 138, non-HP supplies 112, 123 supplies 25
139 toner cartridges 25
Jetadmin, HP Web 58 O parts
jobs, stored overview 24
OK button
creating (Windows) 41 potential shock hazard 2
locating 4
deleting 41, 45 power
on/off button
Mac settings 41 consumption 10
locating 2
printing 41 power connection
online support 60, 112, 129
locating 3
Open source license 2
K power switch
operating systems, supported 7
locating 2
keypad ordering
print drivers, supported 7
locating 2 supplies and accessories 24
print media
Korean EMC statement 138 output bin
loading in Tray 1 12
clear jams 66, 88
L print on both sides
locating 2
Mac 39
laser safety statements 138, 140 manually, Windows 36
P
license, software 112, 124 Windows 36
loading pages per minute 6 printer
paper in Tray 1 12 pages per sheet overview 1
paper in Tray 2 16 selecting (Mac) 39 printing
paper in Tray 3 19 selecting (Windows) 36 overview 36
paper stored jobs 41
M jams 66, 67 printing on both sides
loading Tray 1 12 settings (Windows) 36
Mac driver settings
loading Tray 2 16 private printing 41
Job Storage 41
loading Tray 3 19 protect cartridges 26, 29
manual duplex
selecting 94, 97
Mac 39
Tray 1 orientation 12, 15 R
Windows 36
Tray 2 orientation 18
material restrictions 130, 131 recycling 130, 131
Tray 3 orientation 21
Material Safety Data Sheet electronic hardware 130, 132
paper jams
(MSDS) 130, 135 replacement parts
550-sheet tray 79
memory part numbers 25
550-sheet trays 66
included 6 replacing
duplexer 66, 90
memory chip (toner) toner cartridge 31
locations 66, 67
locating 31 toner cartridges 32
output bin 66, 88
memory chip, toner cartridge
toner cartridge 84
description 112, 124 S
Tray 1 66, 68
mercury-free product 130, 131
Tray 2 66, 73 safety statements 138, 140
mobile printing
Tray 3 79 security features 55
Android devices 46, 49
paper pickup problems shut down after delay
mobile printing, software
solving 62, 64 setting 56
supported 8
paper trays sleep delay
multiple pages per sheet
overview 12 setting 56
printing (Mac) 39
part numbers 25 software
printing (Windows) 36
paper type software license
N selecting (Windows) 36 agreement 112, 124
paper types specifications
network port selecting (Mac) 39 electrical and acoustic 10
locating 3 paper, ordering 24 storage, job
network settings 53 Mac settings 41
148 Index
store print jobs 41 Tray 3
stored jobs jams 79
creating (Mac) 41 loading 19
creating (Windows) 41 paper orientation 21
deleting 41, 45 trays
printing 41 capacity 6
storing jobs included 6
with Windows 41 locating 2
supplies troubleshooting
counterfeit 112, 123 check toner-cartridge
low threshold settings 61 status 94, 95
non-HP 112, 123 jams 66
ordering 24 network problems 107
overview 24 overview 60
part numbers 25 paper feed problems 62
recycling 130, 131 print quality 94
replacing toner cartridge 31 wired network 107
replacing toner cartridges 32 wireless network 108
using when low 61 two-sided printing
support settings (Windows) 36
online 60, 112, 129
supported operating systems 7 W
system requirements
warranty
HP Embedded Web Server 50
customer self repair 112, 128
license 112, 124
T
product 112
Taiwan EMI statement 138 toner cartridges 112, 122
technical support waste disposal 130, 132
online 60, 112, 129 web browser requirements
toner cartridge HP Embedded Web Server 50
components 31 Web sites
low threshold settings 61 customer support 60, 112, 129
replacing 31 fraud reports 112, 123
using when low 61 Material Safety Data Sheet
Toner Cartridge (MSDS) 130, 135
jams 84 websites
toner cartridges HP Web Jetadmin,
components 31 downloading 58
memory chips 112, 124 weight, printer 9
non-HP 112, 123 Wi-Fi Direct Print 8
order numbers 31 Wi-Fi Direct Printing 46
part numbers 25 wireless network
recycling 130, 131 troubleshooting 108
replacing 32 wireless network
See toner cartridges interference 108, 111
warranty 112, 122
Tray 1
jams 66, 68
loading envelopes 22
paper orientation 12, 15
Tray 2
jams 66, 73
loading 16
paper orientation 18
Index 149

HP Laserjet Pro 4001 HP Laserjet Pro 4002: User Guide

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HP LaserJet Pro 4001

HP LaserJet Pro 4002

© Copyright 2022 HP Development Adobe®, Adobe Photoshop®, Acrobat®, and

Edition 1, 04/2022 UNIX® is a registered trademark of The Open

3 Supplies, accessories, and parts..........................................................................................................................................................................................24

5 Manage the printer.........................................................................................................................................................................................................................50

Appendix A Service and support ............................................................................................................................................................................................ 112

Appendix B Environmental product stewardship program..................................................................................................................................130

Appendix C Regulatory information.....................................................................................................................................................................................138

For more information:

● Install and configure

● Learn and use

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Figure 1-1 Caution: Electric shock

Figure 1-2 Caution: Hot surface

Figure 1-4 Caution: Sharp edge in close proximity

Figure 1-5 Warning

● Read and understand all instructions in the user guide.

● Observe all warnings and instructions marked on the product.

● Unplug this product from wall outlets before cleaning.

● Install the product securely on a stable surface.

Open source license

Printer front view

2 Chapter 1 Printer overview

1 2-line backlit control panel

2 Front door release button (access to the toner cartridge)

3 Power on/off button

6 Tray 1/Front door (access to the toner cartridge)

7 Output bin extension

Printer back view

Printer back view 3

1 USB port (for job storage and private printing)

NOTE: This port should remain covered when not in use.

2 USB interface port

3 Ethernet port (network models only)

NOTE: Tray 3 extends when legal-size or A4-size paper is loaded.

6 Dust cover for Tray 2

NOTE: Dust cover flips up when legal-size or A4-size paper is loaded.

7 Rear door (access for clearing jams)

Control panel view

4 Chapter 1 Printer overview

Table 1-1 Control panel features

Number Item Description

4 OK button Press the OK button for the following actions:

● Open the control panel menus.

● Open a sub-menu displayed on the control panel display.

● Select a menu item.

● Clear some errors.

● Begin a print job in response to a control-panel prompt

6 Wireless button Use this button to access the wireless menu.

NOTE: Wireless models only

● Exit the control panel menus.

● Scroll back to a previous menu in a sub-menu list.

● Scroll back to a previous menu item in a sub-menu list

Control panel view 5

Number Item Description

Product numbers for each model