Hellen Agambire - Office Manager - CV

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HELLEN AGAMBIRE

Weija-Accra | 0547883898 | agambirehellen616@gmail.com |

PROFESSIONAL SUMMARY

Highly organized and detail-oriented Office Administrator with over 2 years of experience
managing office operations, customer relations, and administrative functions. Proficient in
overseeing daily office tasks, managing documentation, and facilitating smooth communication
within a dynamic work environment. Seeking an Office Manager role to utilize strong
organizational and management skills in streamlining office processes.

CORE COMPETENCIES

 Office Administration  Knowledge of ICT Technologies


 Customer Service & Relations  Accounting Software (Cashbook)
 Financial Reconciliation  Problem-Solving & Decision-
 Time Management & Scheduling Making
 Microsoft Office Suite (Word, Excel,
Outlook)

PROFESSIONAL EXPERIENCE

Esbon Micro-Credit Enterprise – Accra, Ghana


Office Administrator | November 2021 – Present

 Coordinate office operations, ensuring a clean, organized, and functional workspace.


 Handle customer inquiries, feedback, and facilitate client acquisition and retention.
 Manage loan accounts, process payments, and monitor timely repayments.
 Perform daily reconciliation of cash in hand and bank balances, ensuring accuracy in
financial records.
 Organize and maintain files, records, and office documentation, ensuring compliance
with company policies.

Prudential Bank Limited – Accra, Ghana


National Service Personnel | September 2020 – August 2021

 Provided administrative support in opening 550+ bank accounts for individuals and
corporate clients.
 Responded to customer inquiries, addressing concerns to maintain high levels of client
satisfaction.
 Actively generated over 50 leads, contributing to an expanded customer base.
 Prepared cash analysis reports and maintained accurate cash registers.
 Assisted in handling over 200 customer inquiries, fostering positive customer relations.

EDUCATION

Institute of Chartered Accountants Ghana

 Level 2

University of Education Winneba

 Bachelor's in Business Administration (Accounting Option) | January 2021 – 2023

SKILLS

 Excellent interpersonal and communication skills


 Strong organizational skills with attention to detail
 Team player with a proactive approach to problem-solving
 Experience with financial reconciliations and record-keeping
 Ability to handle multiple tasks and meet deadlines effectively

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