Clinton Peter Lewis Senior Operations Executive

Kundapura, Karnataka clintonlewis5233@gmail.com +91 95913 08524 clinton-peter-lewis

PROFESSIONAL SUMMARY
A motivated and results-oriented professional with experience in both accounting and customer service. Adept at
maintaining accurate financial records using manual and digital systems.

PROFESSIONAL EXPERIENCE
Senior operation executive and operational Coordinator, Oct 2022 | Bangalore
OTO Capital
Urban Operations Coordinator

Agreements calls: Cross checking the customers sanitary details like loan amount, tenure, EMI date of EMI and
KYC to ensure the customer is eligible for the loans before calling and creating the ENACH mandates.
Interface Management: Facilitate effective communication and collaboration between city runners and city
executives, ensuring seamless information flow and task execution.
City Runner Management: Provide city runners with clear guidelines, detailed activity plans, and ongoing
training to empower them for efficient task completion.
Operational Efficiency: Oversee the implementation of all operational plans, ensuring optimal workflow and
timely achievement of departmental goals.
Task Delegation: Strategically assign work to city runners, considering factors like document type, location,
and runner expertise (collecting tax invoices, insurance, cheques, and TTO booklets from specific city
executives).
Vehicle Documentation Management: Procure and maintain accurate vehicle documents, such as registration
certificates, ensuring compliance with city regulations.
Performance Monitoring: Track progress of assigned tasks and measure city runner performance to identify
areas for improvement and optimize overall operational efficiency.
Problem-Solving: Address unforeseen challenges and resolve roadblocks that may arise during task
execution, ensuring timely completion of deliverables.
Reporting & Communication: Prepare clear and concise reports on operational activities, keeping city
executives informed of progress and any relevant issues requiring attention.
Chat Support, TATA Big basket Daily Jun 2020 – Jun 2022 | Bangalore
Real-Time Problem Solving: Provided prompt and effective online support to customers, resolving inquiries
and troubleshooting technical issues to ensure a positive user experience.
Active Listening & Communication: Utilized excellent listening and communication skills to accurately
understand customer needs and concerns, fostering trust and building rapport.
Knowledge Base Management: Researched and maintained an up-to-date knowledge base to efficiently
answer frequently asked questions and provide accurate product information.
Feedback Collection & Analysis: Collected valuable customer feedback through online channels, identifying
trends and forwarding insights to the concerned departments for product improvement and service
enhancement.
Escalation Management: When necessary, effectively escalated complex customer issues to the appropriate
teams for a timely resolution, ensuring customer satisfaction.
Proactive Outreach: Proactively reached out to customers through online channels to address potential issues
and offer helpful resources, enhancing the overall customer journey.

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 Brand Advocacy: Championed the company's brand by consistently providing excellent online support
that exceeded customer expectations and fostered brand loyalty.
Performance Measurement: Tracked and analyzed key online support metrics like resolution rates and
customer satisfaction scores to identify areas for improvement and continuously optimize online support
delivery.
Operations Executive, OLA India Pvt ltd Sep 2018 – May 2020 | Bangalore
OFT (Outbound Follow-Up) Calls: Effectively conducted follow-up calls to ensure customer satisfaction and
address any post-transaction concerns.
Outstation Customer Outreach: Established rapport and provided exceptional service to outstation
customers, fostering positive brand perception.
Survey Administration: Conducted surveys via phone to gather valuable customer feedback for product
improvement and service enhancement.
Police Verification Calls: Facilitated a smooth onboarding process by efficiently handling police verification
calls for new customers.
Training & Welcome Calls: Delivered informative training calls and warm welcome calls to new customers,
ensuring a positive first impression.
Ola Inbound Customer Service: Provided exceptional customer support to Ola riders through inbound calls,
resolving inquiries and addressing concerns promptly and professionally.
Data Management: Maintained accurate customer data and call logs to ensure efficient call routing and
effective problem-solving.
Performance Analysis: Monitored and analyzed personal call metrics to identify areas for improvement and
continuously enhance customer service delivery.

Digital Officers, Intelenet Global services May 2017 – Aug 2018 | Bangalore
Auto Loan Sales- Axis Bank
Exceed Sales Targets: Consistently surpassed daily sales targets assigned by the team leader, demonstrating
strong salesmanship and contributing to the growth of Axis Bank's auto loan portfolio.
Data-Driven Sales Process: Leveraged effective communication skills to convert inbound and outbound calls
into auto loan applications, exceeding sales goals and driving customer satisfaction.
Streamlined Loan Application Process: Facilitated a seamless customer experience by coordinating
document pickup between sales managers and customers. This ensured timely application processing and
minimized customer wait times.
Customer Relationship Management: Built rapport and provided tailored financial solutions to meet
individual customer needs, fostering trust and loyalty.
Objection Handling: Effectively addressed customer concerns and objections regarding auto loan options,
leading to increased sales conversions.
Product Knowledge: Maintained a deep understanding of Axis Bank's auto loan products and competitor
offerings to provide expert advice and recommendations.
Performance Tracking & Reporting: Analyzed personal and team sales performance metrics, identifying
areas for improvement and contributing to continuous process optimization.
Assistant Accountant, Sunray Hotel Jun 2015 – Apr 2017 | Bangalore
General Ledger & Financial Statements: Maintained meticulous financial records using manual and digital
systems, ensuring accuracy and adherence to accounting principles.
Accounts Payable & Receivable: Managed accounts payable and receivable processes, guaranteeing timely
payments to vendors and collections from customers, improving cash flow.
Financial Reporting: Generated comprehensive financial reports (income statements, balance sheets, cash flow
statements) to support informed decision-making by management and stakeholders.
Bank Reconciliation: Performed thorough bank reconciliations, identifying and rectifying discrepancies to
maintain data integrity and ensure accurate financial reporting.
Journal Entry Processing: Prepared and recorded accurate journal entries to reflect all financial transactions,
providing a clear audit trail for financial statements.
Tax Preparation & Compliance: Assisted senior accountants with tax preparation tasks and ensured adherence
to relevant tax regulations.
Internal Controls: Supported the implementation and maintenance of strong internal controls to safeguard
company assets, mitigate financial risks, and promote good governance.

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 Budgeting & Forecasting: Assisted with the development of budgets and forecasts, providing financial
roadmaps to guide future planning and resource allocation.
Data Analysis & Reporting: Analyzed financial data to identify trends and patterns, generating insightful
reports that support informed business decisions.
Software Proficiency: Possess a strong working knowledge of accounting software programs to efficiently
manage financial tasks and data.

Audit Assistant,
May 2014 – May 2015 | Kundapura
Premananda Shetty Auditor and Tax Consultancy
General Ledger & Financial Statements: Maintained accurate financial records using manual and
digital systems (Tally ERP9).
Taxation: Prepared sales tax returns and assist with Central Excise Returns.
Account Reconciliation & Auditing: Verified accounts, reconciled discrepancies, and ensured data
integrity through paper-based filing and auditing of purchase/sales vouchers.
Financial Reporting: Generated comprehensive financial reports like income statements and cash flow
statements to support informed decision-making.
Accounts Payable & Receivable: Managed accounts payable and receivable processes, ensuring timely payments
and collections.
Internal Controls: Established and maintained strong internal controls to safeguard financial assets and
mitigate risks.
Budgeting & Forecasting: Assisted with budgeting and forecasting processes to create financial roadmaps
for the organization.

EDUCATION
Bachelors of Commerce, Dr B.B. Hegde First Grade College 2011 – 2015 | Kundapura, Karnataka

PUC, Bhandarkar's Arts and Science College 2009 – 2011 | Kundapur, Karnataka

SSLC, Holy Rosary English Medium School 2009 | Kundapura, Karnataka

SKILLS
Process management Team Management Tickets Management
MS Excel MS Power Point Typing
Leadership skills Team Review
Meeting

LANGUAGES

English Konkani

DECLARATION
I hereby declare that the above information provided by me is reliable, true and complete to the best of my
knowledge and belief.
Clinton Peter Lewis
Kundapura

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