CredoLetter 2014

Credo We provide excellence in healthcare, research and education.
We treat others as we wish to be treated.

We continuously evaluate and improve our performance.
C R E D O B E H A V I O R S
Expected Performance
I make those I serve my highest priority. I conduct myself professionally.

• Answers questions, ensures understanding and facilitates • Recognizes the increasing diversity of our community and
learning. seeks to understand the cultures of the individuals we serve.
• Prioritizes to ensure satisfaction despite time pressures and Communicates and behaves in ways that are culturally ap-
significant obstacles. propriate.
• Stays accessible to provide assistance and support when • Continuously learns and improves skills.
needed. • Strives to maintain personal well-being and balance of work
and personal life.
I respect privacy and confidentiality. • Holds self and others accountable for achieving performance
• Maintains the confidentiality of sensitive information. expectations.
• Discusses confidential matters in a private area and only • Demonstrates safe working practices and maintains a clean
with the appropriate person(s). work environment.
• Keeps written/electronic information out of the view of oth- • Exhibits pleasant and amiable behavior during interactions.
ers and disposes of written information appropriately. • Remains calm when confronted with or responding to pres-
• Knocks prior to entering an office or patient’s room. Asks sure situations.
permission to enter and identifies self using AIDET tech- • Consistently adheres to department and/or medical center
niques where appropriate. policies.
• Follows organizational systems, policies and procedures. • Refrains from loud talk and excessive noise — a quiet envi-
ronment is important to heal, learn and work.
I communicate effectively. • Creates a positive work environment and community
• Introduces self to others. perception by demonstrating one’s best professional judgment
• Wears ID badge above the waist where name and title are when representing Vanderbilt.
easily visible. Staff member obtains a temporary badge
when they do not have an ID. I have a sense of ownership.
• Smiles, makes eye contact and greets others. Speaks in a • Takes ownership of problems until resolved.
culturally appropriate and understandable manner. Shows • Uses appropriate resources to effectively and efficiently
concern and interest; actively listens. resolve problems.
• Recognizes that body language and tone of voice are impor- • Willingly participates in discussions on problem resolution,
tant parts of communication and uses them appropriately. asks for and provides timely and honest feedback.
Continuously gives positive messages through tone of voice • Works to make progress towards personal and team goals,
and body language. despite difficulties.
• Listens and responds professionally to dissatisfied, patients, • Follows departmental policies and procedures. Willingly
visitors and/or colleagues. adapts to new policies and guidelines.
• Creates clear, complete written communications. Considers • Willingly accepts challenging assignments. Works to support
perspective and knowledge-level of recipient. Solicits input organizational changes.
on communications.
• Is mindful of cost of organizational resources and works effi-
• Communicates in a timely and appropriate manner. ciently and effectively to minimize waste (time, supplies, etc.).
(Example: Does not use email to resolve complex issues or
to address emotionally charged situations.) I am committed to my colleagues.
• Treats all individuals fairly and with respect.
it’s who we are • Provides constructive feedback privately.

• Promotes cooperation within and across departments.
• Provides open and honest communication to peers and to all
members of the Vanderbilt Community.
I acknowledge that I have received a copy of Vanderbilt University Medical Center’s Credo Behaviors. I understand I am accountable for knowing and exhibiting these behaviors.
Print name Signature
Employee ID No. Date

CredoLetter 2014

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Credo We provide excellence in healthcare, research and education.

We treat others as we wish to be treated.

I make those I serve my highest priority. I conduct myself professionally.

it’s who we are • Provides constructive feedback privately.

Print name Signature

Employee ID No. Date

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