AOM CHAPTER III often use bunk beds to maximize the number of guests they can fit into

often use bunk beds to maximize the number of guests they can fit into the main living
CLASSIFICATIONS OF ACCOMMODATION OPERATION IN THE HOTEL INDUSTRY space. Often, they will provide kitchen facilities for food preparation.

Hotels and resorts are all about the concept of hospitality, which implies 5. Bed and Breakfasts or B&Bs, are types of accommodation that offer overnight stays
warmth and respect, and builds understanding and appreciation among cultures. and breakfast in the morning. These properties are usually much smaller than hotels
Every hotel and resort is classified according to standards in order for them to cater to and are often private homes, or converted pubs or inns, where the hosts will also live.
their customers according to their guidelines and let them experience a hotel or resort B&Bs usually have fewer than 10 rooms, and some have shared bathroom facilities.
with its finest quality and good environment. The B&B concept is usually intended to provide guests with low-cost
accommodation, a homely feel, and a personal touch. Many B&Bs are family-owned
13 TYPES OF ACCOMMODATION IN THE HOSPITALITY INDUSTRY and may have additional employees, but the total number of staff will be low.
Amenities will also usually be limited, and B&Bs are ideal for short stays or budget-
1. Hotels provide guests a room and access to additional hotel amenities and conscious travelers.
services, including food, housekeeping, concierge, Wi-Fi, and more. Many hotels will
have their own restaurant or bar, and some will also have meeting rooms, sports and 6. Guest Houses are private homes that have been converted to provide guest
leisure facilities, and other services. accommodation. As with a bed and breakfast, the number of staff on hand to provide
Hotels are often broken down based on ‘star ratings‘, which go from 1-star to services for guests will usually be low, and guest services will be limited. Meals may or
5-star. A 1-star hotel will usually provide very basic facilities. In contrast, a 5-star hotel may not be included in the price, but wider hotel-style services will not usually be
will be a luxury hotel, with high-quality facilities and services, including swimming provided.
pools, fitness and spa facilities, butler services, and more. Often, guests will stay in a guest house alongside their hosts, but the hosts
2. Resorts are similar in concept to hotels, but this type of accommodation is designed may reside in a separate part of the property to give guests more privacy. Interactions
to function as a self-contained development that can be described as a holiday with the hosts may be limited outside of any meals included. Guests are usually
destination. Within the resort’s grounds, guests can expect entertainment, leisure expected to keep their rooms clean and be more self-reliant than hotel guests.
facilities, shops, and – in many cases – multiple restaurants.
There is usually a greater emphasis on offering live entertainment, and the 7. Holiday Cottages are small homes or cottages that are used for short-term guest
services staff provide will be more extensive than a typical hotel. Resorts are ideal for accommodation. They can be categorized alongside other non-serviced types of
guests who want to escape from everyday life and know that all their needs will be accommodation, because guests pay for access to the property for a set period and
catered for in one location. are responsible for making their own arrangements for food and other needs.
In general, holiday cottages provide guests with a sense of freedom, and the
3. Motels arrangement can feel less formal than hotels. They are especially common in the
The word ‘motel’ is short for ‘motor hotel‘, and this helps to provide a basic United States, Canada, the United Kingdom, France, and Australia.
definition. Motels, more than other types of accommodation, are aimed at motorists.
They are typically situated near major roads and along major routes, and rooms are 8. Apartments or flats are self-contained units, typically with defined kitchens,
usually accessible directly from the parking lot for maximum convenience. bedrooms, bathrooms, and living rooms. They resemble ordinary residential
In the “Motel Meaning: Understanding the Role of Motels in the Industry” article, apartments but are used for short-term guest accommodation. They are a popular
you can access a comprehensive motel definition, read valuable insights about the option with families, business travelers, or groups of friends traveling together.
history of the motel industry, learn about the current role of motels within hospitality,
and explore some of the technology solutions that motel owners are using. 9. Cabins can be broadly defined as small, wooden houses or shelters. They are usually
4. Hostels associated with rural areas and may also be called huts. Cabins can vary substantially,
Hostels are a form of budget-friendly, shared accommodation, often aimed but most have basic facilities, such as a kitchen, a bathroom, and a main living area.
at specific types of travelers, such as backpackers, gap year travelers, or students. They are good for escaping city life’s hustle and bustle.
While hotel guests, motel guests, and resort guests will have their own individual rooms, A related concept is a log cabin, made entirely from whole or split logs, giving
the arrangement in a hostel is usually for multiple people to share the same living them a simpler structure. Both types of accommodation have similar features aside
space. from their construction. Most cabins are non-serviced, with guests paying for exclusive
In this sense, hostel guests primarily pay for their beds rather than paying for access to the cabin for a set period of time.
a room like in many types of accommodation. The layout of hostels can vary, but they
10. Chalets is a wooden building resembling a house or cottage with overhanging other recreational activities, gaming/casino operations, ground transportation to and
eaves. Technically, chalets refer to buildings designed with Alpine styling, as the from an airport, and concierge services. The size of property can range from 20 to more
concept originated in Switzerland and France. than 2,000 rooms
Chalets and similar types of accommodation are most commonly
associated with popular skiing and hiking destinations. This association is so strong CLASSIFICATION OF HOTELS
that in many parts of the world, any holiday home-style accommodation regularly A. Classifications of Hotels According to Location
used for skiing trips is referred to as a chalet, even if it does not physically resemble Hotel’s location is very important for its profitability and success. Provided below
Swiss chalets. are several hotels classification based on their locations.
11. Boats and ‘Botels’ 1. City/Downtown/Commercial Hotels – these are located at the heart of the
There are many different types of accommodation related to boats. For city, which are more expensive due to their convenient distance close to
instance, it is possible to hire a canal boat, yacht, or other vessel and sleep on it. banks, malls and other city establishments. Guests who prefer this type of
Alternatively, a houseboat is a boat adapted to primarily serve as accommodation. hotel are businessmen and tourists.
Houseboats float on water, but typically stay in one place. 2. Airport hotels – these are located near airports, especially near international
A related concept is a ‘botel’, a portmanteau of the words ‘boat’ and ‘hotel’. airports where the typical target markets are business clients, airline
These are permanently moored boats adapted to provide hotel-style accommodation passengers with overnight travel layovers or canceled flights and airline
experiences. The ‘botel’ concept is especially popular in Europe, but has risen in personnel. An owned courtesy van for transport from hotel to airport is offered
popularity in other parts of the world too. to their clients.
12. Rotels are hotels that rotate on wheels. They ive a comfortable sleeping area to 3. Suburban hotels – these hotels are located at the suburb areas where they
tourist or guests while travelling by land to their tourist destinations. are moderately prices and are mostly of medium, large, and small size. They
13. Floatels are hotel that float on water. These float on seawater and have all the are normally patronized by low-budget tourists. Tourists stay in these hotels
facilities of a five-star hotel. to be away from the busy life in the city.
B. Classification of hotels according to size
Types of Lodging Operations The hotel itself and its room are the travelers private space where they are
expected to pass a significant part of their holidays. The overall accommodation
1. Classic Hotel – they aim to ensure that each guest enjoy the tradition of hospitality experience is largely based on the hotel and room size, as well as whether it
that was the distinguish mark of all the great British country houses provides the expected feeling of comfort and relaxation.
2. Spas – they are a places to receive massages, facial, body scrubs, other services This classification was done by the Ministry of Tourism under which a
included on their menu in either a day spa or an overnight setting. committee known as Hotel and Restaurant Approval and Classification
3. All-Suite Hotels – this is a hotel in which every rooms has an attached living room Committee.
or kitchen.
4. Convention hotels – there are large meeting places designed to provide special 1. Small Hotels – these are hotels with 25 rooms or less.
needs for conventions and trade shows 2. Medium hotels – these are hotels that offer 26 to 100 rooms
5. Condominium hotel – rooms have been legally converted into condominium 3. Large hotels – these are hotels that can accommodate 101-300 guest rooms
apartments are meant to be rented as part of the hotels room inventory. 4. Huge hotels – these are hotels can cater guests with more than 300 guest
6.Residential Hotels and Service Apartment – these are apartment building offering rooms
maid service, a dining room, and room meal service.
7. Casino Hotels and Resort – these are establishments consisting of a casino with C. Category of Hotels in area Standard Size of Bedroom/Bathroom
temporary lodging provided in an on-premises hotel. Customers receive the 1. Five Star Hotels/Five-Star Deluxe Hotels
benefits of both gambling facilities and lodging. single room 180sqm
double room 200 sqm
Hotels and their Offerings bathroom 45 sqm
A hotel usually offers guests a full range of accommodation and services, 2. Four And Three Star Hotels
which may include reservation, suite, public dining and banquet facilities, lounge and single room 120sqm
entertainment areas, room service, cable television, personal computers, meeting double room 140sqm
rooms, specialty shops, personal services valet, laundry, hair care, swimming pool and bathroom 36sqm
 5. Convention Hotel – it is a hotel that can accommodate a large number of
3. Two And One Star Hotels people which are often attendees of a specific gathering also held in its own
single room 100sqm convention center.
double room 120sqm 6. Residential Hotel – it is a hotel that is designed for a much longer stay.
bathroom 30sqm C. CLASSIFICATION OF HOTELS BASED ON THE LEVEL OF SERVICES
1. World-Class Service Hotels – these are hotels that cater to luxurious and rich
CHARACTERISTICS OF HOTEL BASED ON THEIR STANDARDS people. These are one of a kind hotels where people spending large amounts of
money just to experience their services.
A. STAR RATING SYSTEM 2. Mid-Range Services Hotels – they also offer high quality of service but tent to be
according to the department of tourism, the rating of hotels can vary from quite cheaper than the world class service hotel.
five star to one star depending on their quality and service. 3. Economy Hotels – these are hotels that are budget friendly

Star classification Description D. Alternative Accommodation

1. One Star Hotel It is a budget friendly hotel that certain budget conscious Alternative accommodation can be simply defined as all those type
people are trying. of accommodation that are available outside the formal or organized
2. Two Star Hotel It is budget friendly accommodation that offers higher accommodation sector. It may be of any of the following types.
quality than a one star hotel. ▪ Bungalow/Circuit House/Inspection Bungalow/Forest Lodge
3. Three Star Hotel Its offers good services, but there are still improvement ▪ Saria/Dharmsala
that can be made. ▪ Youth Hostel
4. Four Star Hotel It is an upscale accommodation that offers quality ▪ Lodge/Boarding house
services. It is also expensive but cheaper than a five star ▪ Camping ground/Tourist camp
hotel. ▪ Yatri Niwas
5. Five Star Hotel and Most of the time, these are the ones that are considered ▪ Paying Guest Accommodation
Five Star Deluxe Hotel expensive and luxurious. They offer class and ▪ Railway/Airport Retiring room
sophistication and are often classified as world class for
their exemplary customer service, amenities, facilities Classification of Resorts and Their Characteristics
and etc. A resort aims to give guest an enjoyable leisure experience by providing
accommodations with varying amenities and other facilities for sports and
B. CLASSIFICATION OF HOTELS ON THE BASIS OF CLIENT recreations. Resorts are a popular choice and a primary provider of services for
business and family oriented functions or activities. Resort types can be vary
1. Business Hotel – it is an accommodation that caters to business travelers. depending on their locations. Resort are often located in “vacation oriented” areas.
Business hotels often have convention or meeting places to cater events and
other gatherings. Guest are important people who have a certain business in 1. Beach resort – this type of resort has a beach where people can swim sunbathe,
the location. play outdoors, and enjoy water sports
2. Suite Hotel – it is a hotel that often personalized and luxurious. It is quite 2. Island resort – this resort located on a small island. Activities related to the sea
expensive than a traditional hotel because it offers much more amenities and like swimming, snorkeling, scuba diving, fishing, boating, kayaking, parasailing,
has a higher class of service. and other water sports plus sunbathing are the usual amenities of this type of
3. Transient Hotel – it is a hotel where guests tend to stay if they are on the move resort.
or they just need place to stay for a very short span of time. 3. Mountain resort – this resort are usually build across the food of a mountain.
4. Casino Hotel – it is a hotel that offers casino and other games and activities Activities like downhill skiing, cross-country skiing, snowmobiling, and sightseeing
for guests. Most people who want to play or gamble their money choose to are the common activities that are offered.
stay in this kind of hotel not just to have fun, but also to relax. 4. Lake resort – this resort located by the shore of a lake or near a lake. Swimming,
boating, fishing and waterskiing are the popular activities here.
5. Gold resort – golf is the main activity in this type of resort. It can have one or more
golf courses and a clubhouse. Visitors enjoy golf packages that include: cart fee,
 range balls, meals and accommodation. Accommodation offered in a golf resort Resort Classification Based on Size
are often luxurious like hotel like rooms and spacious villas for groups.
6. Spa resort – this is a short term lodging facility that provides services aimed at 1. Mega - have 3,000 rooms and a several golf courses and recreational
enhancing the health of the guests. In the past, spa resort were built near natural facilities. Due to its enormous size, this type of resort is usually divided into
mineral-rich hot or cold springs, but not anymore. Guests normally stay for an smaller geographical areas. The price of mega resort and size of investment
hour/weeks in a spa resort and enjoy massage, spa treatment, healthy meals, amount of billions of dollar. All-inclusive destination resorts are known to be
physical fitness activities and wellness educations. exceptionally large in size and contain several different large features within
7. Inland resort – this resort is located inside the city. their complexes.
2. Boutique Resort – resort characterized by a smaller level of development.
▪ Aside from these resorts, there are also resorts in areas which are not These resorts have 100 to 200 rooms. Despite their size, they can be profitable,
commonly considered “vacation-oriented location” like urban resorts located especially if they belong to the luxury boutique resort category.
in the heart of a city, desert resort, tropical rain forest resort and farm related
resorts. Other Classification of Resorts

RESORT CLASSIFIED BY DESIGNATION 1. All-inclusive resort – those that offer all-inn activities as well as
accommodations. As far as the rates are concerned, they are higher because
Pet-Friendly Resort can sometimes allow guests to bring their pets. They are they offer everything you need during a trip.
Resorts called pet-friendly resort. Some also have a facility specifically 2. Mixed-up resort – this integrates a combination of residential, office, retail,
designed for the pet’s needs. hotel and recreational functions. It has various amenities, architectural
Luxury resorts Resorts that offer luxury or expensive. Most of the time, elites or rich expressions and built in big properties to allay traffic.
people are the ones availing these services. These resorts have 3. Theme – it offers slight and experience/activities based on movies, ideas and
private views and facilities, which make the guests stay special. themes
Their amenities are luxurious as you can definitely distinguish them 4. Floating – it refers to cruise ships, casino riverboats and other resort facilities
from other standard designed amenities. over water, whether attached to land or docked in the harbor.
Casino resorts Resort that have casino. If the guest is into plying games or
gambling, this is the perfect resort. Most often than not, casino
players seek a place to stay after playing for long hours. It can also
be perfect to stay in casino resorts. If you need to unwind or gamble
some money.
Historical If you are looking for something out of the ordinary, book a vacation
resorts at a historical resort, such as the Historic Powhatan Resort – a 170
acre historical town in Colonial Willamburg that has been restored
to its original English condition. You can unwind while also
discovering something about history. Historical resort are an
excellent choice if you enjoy history or wish to see how your
ancestors lived.
Theme Park Resorts offer rides, themes and accommodation and or other
resorts services, here you can spend your time inside the room resting,
after that you can go out and enjoy all the amenities that the theme
park has to offer.