Key Facts 6

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Other important information about your account


1. Making payments in and out of your account
Cards
Unless you tell us otherwise and subject to status, a Visa debit card will be issued to you (if you qualify this will include contactless
functionality).

Your card Shops Internet Cash machine Abroad

Visa debit card    


Cash card – –  
Fees may apply when using your card abroad. You can only use your cash card abroad to make withdrawals via cash machines.

You’ll receive more information with your card and PIN when they arrive.

Chequebook
A chequebook can be requested (subject to status). Please ask in branch or call 0800 9 123 123 for more details.

Paying money in and out


You can pay in cash or cheques at Santander cash machines in the UK and Santander branches and at a Post Office® branch. You can
receive regular payments into your account, such as your salary. If you pay in a cheque at a Post Office branch, we’ll normally receive it two
days later.

You can make payments from your account using Faster Payments, Direct debits and standing orders. You can also pay bills, set up recurring
transactions and make payments in a foreign currency. For more information on any of these including details on when payments clear
please refer to the General Terms & Conditions for Current Accounts and Savings Accounts or ask a member of staff.

2. Keeping track of your accounts


Statements
We recommend that you check your statement carefully, and let us know as soon as possible if there are any mistakes or any unauthorised
transactions by calling us on 0800 9 123 123. For further information and how we provide you with information on transactions on your
account please refer to the General Terms and Conditions for Current Accounts and Savings Accounts.

Going paper-free
You’ll receive your documents and statements by post unless you chose paper-free when you applied for your product or have switched to
paper-free since opening your account. If you’ve chosen paper-free, your statements for this product, as well as some of your letters, will be
sent to your ‘Document Store’ in Online Banking. You’ll receive an email when a document is ready to view. You can change your preferences
on how to receive documents from us within Online Banking at any time.

Access your account via Online, Mobile, Telephone Banking and at a Post Office branch.
■ Visit santander.co.uk/register or call us on 0800 9 123 123 to register for Online Banking.

■ For more information on Mobile Banking, visit santander.co.uk/mobilebanking


■ Ifyou want to speak to us, call us on 0800 9 123 123. If you’re dialling internationally, call 00 44 1908 237 963. If you have difficulties with
your hearing or speech, and if you have a textphone, please use the Text Relay service by calling us on 18001 0800 9 123 123.
■ You can also complete balance enquiries, cheque deposits, cash deposits and cash withdrawals via any Post Office branch. For more
information about these services, visit santander.co.uk.
■ If
you withdraw cash at a Post Office branch, you will need a cash or debit card and your PIN. Opening hours, services and transaction limits
may vary.

Account Alerts
In addition to the overdraft alerts for which you’ll be auto-registered, you can set up different types of free email and text ‘Account Alerts’.
For more information visit santander.co.uk/alerts

Financial difficulties
If you would like more information about managing your finances please speak to us in a branch or give us a call, you can also find more
information online in the help and support area of our website.

Santander is able to provide literature in alternative formats. The formats available are: large print, Braille and audio CD. If you
would like to register to receive correspondence in an alternative format please visit santander.co.uk/alternativeformats for
more information, ask us in branch or give us a call.
EAR stands for Effective Annual Rate and represents the yearly cost of an overdraft, which takes account of how often we charge interest to the account, and does not include any other fees or charges.
BANK 0544 JUL 18 H

Overdrafts depend on your circumstances and you must repay any overdraft when we ask in line with our General Terms and Conditions.

Santander UK plc. Registered Office: 2 Triton Square, Regent’s Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone
0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial
Services Register number is 106054. Santander and the flame logo are registered trademarks.

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