SUMMARY Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty.
WORK EXPERIENCE Hexaware BPS Customer Service Executive
September, 2022 - April, 2023 • Addressed customer inquiries and concerns promptly via multiple channels, including phone, email, and chat. • Provided detailed product information and assisted customers in making informed purchasing decisions. • Processed orders, returns, and exchanges accurately and efficiently, ensuring customer satisfaction. • Maintained up-to-date customer records and databases, ensuring data integrity and confidentiality. • Identified opportunities for process improvements and contributed to enhancing the overall customer experience. • Developed and maintained comprehensive product knowledge to effectively address customer inquiries and provide solutions. • Upheld company policies and procedures while delivering high-quality service and fostering positive customer relationships.
