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Curriculum Vitae

Personal Details
Name: Grace Waithira Wachira 21st
Date of Birth: December 1993
ID Number: 30556412
Gender: Female
Language: English, Kiswahili
P.O. Box 1168-00217 , Limuru,
Kenya
Phone: 0722599427/0735784694
Email: gracewachira89@gmail.com
Personal statement
I am a self-driven professional who does not rest on his achievements but instead seeks for new
opportunities, I take pride in the ability to meet challenges head on and look for new innovative ways
to resolve arising issues, as well as working under pressure and deliver quality results

Career Objective
To work in a dynamic, challenging and rewarding environment which will give me an opportunity to
utilize my skills and apply my professional knowledge

Professional Qualifications

 2014 – 2015 Feb: St. Joseph Vocational Training Institute


-Certificate in Catering and House Keeping
-front office services
- Food production (practical & theory)
- Food and beverage
- Customer Service
- Public relation
Educational Qualifications

 2013 May – June: Amani Computer Center


(Computer Certificate)

 2008 – 2011: Mung’aria Secondary School


(Kenya Certificate of Secondary Education

 1999-2007: Nyoro Primary School


(Kenya Certificate of Primary Education)
Working Experience

February 2020 – August 2021

House Country Inn

POSITION; Waitress

Duties

 Greet and escort customers to their tables

 Prepare tables by setting up linens, silverware and glasses

 Inform customers about the day’s specials

 Offer menu recommendations upon request

 Up-sell additional products when appropriate

 Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization

 Communicate order details to the Kitchen Staff

 Serve food and drink orders

 Check dishes and kitchenware for cleanliness and presentation and report any problems

 Arrange table settings and maintain a tidy dining area

March 2019- October 2019


Kibet & co advocates

Position: Office Assistant


Duties;

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 Notifies company personnel of visitor arrival.

 Informs visitors by answering or referring inquiries


 Receiving and stamping incoming documents

 Maintaining diaries, files and keeping them up to date

 Ensure timely and accurate customer service

Jan 2017 to Dec 2018: Shade hotel Position: Receptionist


Responsibilities: Serves visitors by greeting, welcoming, and directing them
appropriately.

 Notifies company personnel of visitor arrival.

 Maintains security and telecommunications system.

 Informs visitors by answering or referring inquiries.

 Directs visitors by maintaining employee and department directories.

 Maintains security by following procedures, monitoring logbook, and issuing visitor badges.

 Operates telecommunication system by following manufacturer’s instructions for house phone and console
operation.

 Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

 Supports continuity among work teams by documenting and communicating actions, irregularities, and
continuing needs.

 Contributes to team effort by accomplishing related results as needed

Feb- Dec 2016: Shade hotel


Position: Waitress
Responsibilities:
 Greet and escort customers to their tables

 Present menu and provide detailed information when asked (e.g. about portions, ingredients or

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Potential food allergies)
 Prepare tables by setting up linens, silverware and glasses
 Inform customers about the day’s specials

 Offer menu recommendations upon request

 Up-sell additional products when appropriate

 Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization

 Communicate order details to the Kitchen Staff

 Serve food and drink orders

 Check dishes and kitchenware for cleanliness and presentation and report any problems

 Arrange table settings and maintain a tidy dining area  Customer care services

March – December 2015: Nielsen Research Company


Position: Consultant

Responsibilities
• Consumer Research
• Retail Measurement

Personal Attributes
 Integrity: I seek to do the right thing under the right circumstances with minimum supervision

 Versatility: I believe in the ability to do as diverse tasks as possible

 Tenacity: I am to meet challenges head on

 Interpersonal skills: I am able to communicate effectively with staff from all levels.

Referees
Leonard Munge
Shade Hotel
Manager
Tel; 0718306151

Mary Karanja
Administrative Officer
Kibet & co advocates
Tel; 0721908808

Evaline Wanjiru
House Country Inn
Manager
Tel. 0721989662
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