Fauget University
Fauget University
Fauget University
DEFENSE
Presented By : Claudia Alves
Diagnosing
Strategic Planning and
Organizational
Change Management
Issues
Improving Leadership
Organizational Development and
Coaching
Culture
6
CHALLENGES FACED BY BRITISH AIRWAYS
Poor Low
Financial
Customer employee
Losses
Service Morale
Overstaffing
and Bureaucratic
Inefficiency Leadership
7
OD INTERVENTION
1.Organisational Assessment
Downsizing
Customer Focus
4
Communication
Strategy
3. Employee Engagement
Empowement and
Involvement
5. Focus on Metrics
8
RESULTS
Financial
Employee Morale
Turnaround
Customer Leadership
Satisfaction Transformation
11
CONCLUSION
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Phase 2 Phase 4
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10
METHODOLOGY
Qualitative Method Lorem ipsum dolor sit amet,
Fauget University | 2024
9
RECOMMENDATION
Recommendation 1
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Recommendation 2
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THANK YOU
Presented By : Claudia Alves