Contemporary Developments Affecting Management Accounting
Contemporary Developments Affecting Management Accounting
Contemporary Developments Affecting Management Accounting
AFFECTING MANAGEMENT
ACCOUNTING
COVERAGE
1. Focus on the customer
2. Continuous improvement
3. Total quality management
4. Computer-integrated manufacturing
5. Just-in-time manufacturing
6. Cross-functional teams
7. Changing product life cycles
8. Global competition
9. Time-based competition
10. Cost management system
11. Information technology
12. Changes in organization structure
FOCUS ON THE CUSTOMER
Customer satisfaction: 1st priority
Customers are pivotal to org. success
More org. aiming to be customer-driven
Customers demanding improved performance
levels on key success factors:
Cost
Quality
Time
Innovation
CONTINUOUS IMPROVEMENT
Competitive pressures create never-ending
search for better performance levels
Applicable phrases:
A journey with no end.
Were running harder just to stand still.
If youre not going forward, youre going
backward.
Theres always a better way.
TOTAL QUALITY MANAGEMENT (TQM)
All business functions involved in continuous
quality improvement
Goal: customer satisfaction
Customer-oriented
High-quality products/services
Timely delivery
Emphasis: design & build quality in; do it right
the first time
Impact on mgrl. acctg.: measurement &
evaluation of product/service quality
COMPUTER-INTEGRATED
MANUFACTURING
Factorys automated & controlled by
computer
Computers set up & run equipment, monitor
the product, & control the process
Full CIM: mfg. labor restricted to
programming, engg support & machinery
maintenance
CIM investments give rise to capital budgeting
complexities
JUST-IN-TIME (JIT) MANUFACTURING
Emphasizes timing, efficiency, quality
Employs pull mfg.: need for finished unit pulls
parts along
Benefits: lower lead times, inventories, inventory
costs
Uses mfg. cells: small clusters of machinery &
workers; adjacent work stations
Employs multi-skilled workers
Flexible mfg.: setup time of few minutes; quick
customer order response time
Total quality control: zero defects
CROSS-FUNCTIONAL TEAMS
Made up of same-level employees but from
different work areas
They come together to do a task
Examples: task forces & committees
Effective means for people from diverse areas
to exchange info, develop new ideas & solve
problems, coordinate complex projects
Mgt. accountants are team members
CHANGING PRODUCT LIFE CYCLES
Product life cycle: time from initial
expenditure on R & D to withdrawal of
support from customers
Theres dramatic decline in product life cycles
New product intro to market is speeded up
Need for mgt. acctg.: greater emphasis on
providing info at design stage (for better cost
mgt.)
GLOBAL COMPETITION
Caused by tariff reductions, removal of trade
barriers, improvements in transport systems,
& sophistication in international markets
Easier for firms to expand outside of home
markets
Also driven by advent of internet & e-
commerce
Implication for mgrl. acctg.: difficult for firm to
be world class with a 2nd-class mgt. acctg.
system
TIME-BASED COMPETITION
Firms able to meet customer needs faster,
grow faster & are more profitable
Time: emerging as powerful competitive
weapon & mgt. tool
Begins w/ strategy & ends w/process re-
engineering
COST MANAGEMENT SYSTEM
Reducing costs: critical success factor in a competitive
environment
Cost mgt.: focuses on cost reduction
- tends to be applied on ad hoc basis when opportunity
arises
- some actions prioritized using info from acctg. system
- applicable approaches: life-cycle costing, target
costing, kaizen costing, activity-based mgt, business
process re-engineering
- Kaizen: Japanese word meaning continuous improvement
- kaizen costing: the maintenance of present cost levels for
products currently being manufactured via systematic
efforts to achieve the desired cost level.
INFORMATION TECHNOLOGY
IT is changing the face of business
2 major developments:
Enterprise resource planning systems
E-commerce
Enterprise Resource Planning Systems
-Integrate financial, manufacturing & human resource
functions on a single computer system
-Changed the nature of mgt. acctg. work: more
emphasis on business support rather than routine info
gathering
-Acctg. info is more dispersed throughout org. & more
INFORMATION TECHNOLOGY
E-Commerce
- More companies w/ business presence on the
web
- Mgt. accountants must know:
- co. strategy & how internet fits into co. business
- how acctg. software can be integrated
CHANGES IN ORG. STRUCTURE
New org. context implies:
Flat structures
Use of cross-functional teams
Flat Structures
- Less layers
- PROS:
- Promote task ownership
- More responsive to change
- Facilitate creativity & innovation
- Put people closer to customers
- Streamline processes
CHANGES IN ORG. STRUCTURE
CONS:
Fewer opportunities for advancement
Put more responsibility & stress upon individuals
Require skilled, experienced employees
Reduce independent checks, balances, controls
Info-based org. would have to adopt a flat
structure