Market Segmentation

Market Segmentation
Market segmentation is the process that

companies use to divide large
heterogeneous markets into small markets
that can be reached more efficiently and
effectively with products and services that
match their unique needs
7-5
Market Segmentation
Segmenting Consumer Markets
• Geographic
• Demographic
• Psychographic
• Behavioral
7-7
Market Segmentation
Geographic segmentation divides the

market into different geographical units such
as nations, regions, states, counties, or
cities
7-8
Market Segmentation
Demographic segmentation divides the

market into groups based on variables such
as age, gender, family size, family life cycle,
income, occupation, education, religion,
race, generation, and nationality
7-9
Market Segmentation
Demographic segmentation is the most

popular segmentation method because
consumer needs, wants, and usage often
vary closely with demographic variables and
are easier to measure than other types of
variables
7-10
Market Segmentation
Age and life-cycle stage segmentation is

the process of offering different products or
using different marketing approaches for
different age and life-cycle groups
Gender segmentation divides the market

based on sex (male or female)
7-11
Market Segmentation
Income segmentation divides the

market into affluent or low-income
consumers
7-12
Market Segmentation
Psychographic segmentation divides

buyers into different groups based on
social class, lifestyle, or personality
traits
7-13
Market Segmentation
Behavioral segmentation divides buyers into

groups based on their knowledge, attitudes,
uses, or responses to a product
• Occasion
• Benefits sought
• User status
• Usage rate
• Loyalty status
7-14
Market Segmentation
Occasion segmentation divides buyers into

groups according to occasions when they get the
idea to buy, actually make purchases, or respond
to a product
Benefit segmentation requires finding the major

benefits people look for in the product class, the
kinds of people who look for each benefit, and
the major brands that deliver each benefit
7-15
Market Segmentation
User status divides buyers into ex-users, potential

users, first-time users, and regular users of a
product
Usage rate divides buyers into light, medium, and

heavy product users
Loyalty status divides buyers into groups

according to their degree of loyalty
7-16
Market Segmentation
Loyalty status divides buyers into groups

according to their degree of loyalty
7-17
Market Segmentation
Requirements for Effective Segmentation
To be useful, a market segment must be:

• Measurable
• Accessible
• Substantial
• Differentiable
• Actionable
7-24
Market Segmentation
Measurable examples include the size,

purchasing power, and profiles of the
segments
Accessible refers to the fact that the market

can be effectively reached and served
7-25
Market Segmentation
Substantial refers to the fact that the markets

are large and profitable enough to serve
Differentiable refers to the fact that the

markets are conceptually distinguishable
and respond differently to marketing mix
elements and programs
7-26
Market Segmentation
Actionable refers to the fact that effective

programs can be designed for attracting and
serving the segments
7-27
Market Targeting
Selecting Target Market Segments
• Undifferentiated marketing
• Differentiated marketing
• Concentrated marketing
• Micromarketing
7-32
Market Targeting
Target Marketing Strategies
Undifferentiated marketing targets the

whole market with one offer
• Mass marketing
• Focuses on common needs rather than what’s
different
7-33
Market Targeting
Differentiated marketing targets several

different market segments and designs
separate offers for each
• Goal is to achieve higher sales and stronger
position
• More expensive than undifferentiated marketing
7-34
Market Targeting
Concentrated marketing targets a small

share of a large market
• Limited company resources
• Knowledge of the market
• More effective and efficient
7-35
Market Targeting
Micromarketing is the practice of tailoring

products and marketing programs to suit the
tastes of specific individuals and locations
• Local marketing
• Individual marketing
7-36
Market Targeting
Local marketing involves tailoring

brands and promotion to the needs
and wants of local customer groups
• Cities
• Neighborhoods
• Stores
7-37
Market Targeting
Local Marketing
• Benefits:
• Increased marketing effectiveness in competitive
markets
• More customer-specific offerings
7-38
Market Targeting
Local marketing
• Challenges:
• Increased manufacturing and marketing costs
• Less economy of scale
• Logistics
• Dilution of company image
7-39
Marketing Targeting
Individual marketing involves tailoring

products and marketing programs to the
needs and preferences of individual
customers
• Also known as:
• One-to-one marketing
• Mass customization
• Markets-of-one marketing
7-40
Market Targeting
Mass customization is the process through which

firms interact one-to-one with masses of customers
to design products and services tailor-made to meet
individual needs. Has made relationships with
customers important in the new economy.
• Provides a way to distinguish the company against
competitors
7-41
Differentiation and Positioning
Product position is the way the product is

defined by consumers on important
attributes—the place the product occupies in
consumers’ minds relative to competing
products
• Perceptions
• Impressions
• Feelings
7-44
Positioning maps show consumer perceptions

of their brands versus competing products
on important buying dimensions
• Price and orientation
7-45
Choosing a Differentiation and Positioning

Strategy
• Identifying a set of possible competitive

advantages to build a position
• Choosing the right competitive advantages
• Selecting an overall positioning strategy
7-46
Choosing a Differentiation and Positioning

Strategy
Identifying a set of possible competitive advantages to

build a position by providing superior value from:
• Product differentiation
• Service differentiation
• Channels
• People
• Image
7-47
Identifying Possible Value Differences and

Competitive Advantage
Competitive Advantage is the advantage over

competitors gained by offering greater value either
through lower prices or by providing more benefits
that justify higher prices
7-48
Choosing the Right Competitive Advantages
A difference is worth establishing to the extent

that it satisfies the following criteria:
• Important
• Distinctive
• Superior
• Communicable
• Preemptive
• Affordable
7-49
Selecting an Overall Strategy
Value proposition is the full mix of benefits upon

which a brand is positioned
• More for more
• More for the same
• Same for less
• Less for much less
• More for less
7-50
Positioning for Competitive
Advantage
Developing a Positioning Statement
Positioning statement states the product’s

membership in a category and then shows
its point-of-difference from other members
of the category.
7-51

Market Segmentation

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Market Segmentation

Market segmentation is the process that

Segmenting Consumer Markets

Segmenting Consumer Markets

Geographic segmentation divides the

Segmenting Consumer Markets

Demographic segmentation divides the

Segmenting Consumer Markets

Demographic segmentation is the most

Segmenting Consumer Markets

Age and life-cycle stage segmentation is

Gender segmentation divides the market

Income segmentation divides the

Psychographic segmentation divides

Behavioral segmentation divides buyers into

Occasion segmentation divides buyers into

Benefit segmentation requires finding the major

Segmenting Consumer Markets

User status divides buyers into ex-users, potential

Usage rate divides buyers into light, medium, and

Loyalty status divides buyers into groups

Loyalty status divides buyers into groups

Requirements for Effective Segmentation

To be useful, a market segment must be:

Requirements for Effective Segmentation

Measurable examples include the size,

Accessible refers to the fact that the market

Requirements for Effective Segmentation

Substantial refers to the fact that the markets

Differentiable refers to the fact that the

Requirements for Effective Segmentation

Actionable refers to the fact that effective

Selecting Target Market Segments

Target Marketing Strategies

Undifferentiated marketing targets the

Selecting Target Market Segments

Differentiated marketing targets several

Selecting Target Market Segments

Concentrated marketing targets a small

Selecting Target Market Segments

Micromarketing is the practice of tailoring

Selecting Target Market Segments

Local marketing involves tailoring

Selecting Target Market Segments

Selecting Target Market Segments

Selecting Target Market Segments

Individual marketing involves tailoring

Selecting Target Market Segments

Mass customization is the process through which

Product position is the way the product is

Positioning maps show consumer perceptions

Choosing a Differentiation and Positioning

• Identifying a set of possible competitive

Choosing a Differentiation and Positioning

Identifying a set of possible competitive advantages to

Identifying Possible Value Differences and

Competitive Advantage is the advantage over

Choosing the Right Competitive Advantages

A difference is worth establishing to the extent