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    Communication Skills - MCM 301

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    bc200409211 HAMZA SHAHEER
    This document discusses various topics related to communication including levels of communication, listening skills, nonverbal communication, barriers to communication, speech preparation and delivery, visual aids, group communication, and written communication. It covers preparing and writing business letters, newsletters, resumes, and persuasive messages. It provides guidance on selecting speech topics, developing thesis statements and outlines. It also discusses delivering speeches, handling questions, using visual aids, and overcoming communication barriers.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Communication Skills - MCM 301

    Uploaded by

    bc200409211 HAMZA SHAHEER
    196 views196 pages
    This document discusses various topics related to communication including levels of communication, listening skills, nonverbal communication, barriers to communication, speech preparation and delivery, visual aids, group communication, and written communication. It covers preparing and writing business letters, newsletters, resumes, and persuasive messages. It provides guidance on selecting speech topics, developing thesis statements and outlines. It also discusses delivering speeches, handling questions, using visual aids, and overcoming communication barriers.

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    MCM301

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    This document discusses various topics related to communication including levels of communication, listening skills, nonverbal communication, barriers to communication, speech preparation and delivery, visual aids, group communication, and written communication. It covers preparing and writing business letters, newsletters, resumes, and persuasive messages. It provides guidance on selecting speech topics, developing thesis statements and outlines. It also discusses delivering speeches, handling questions, using visual aids, and overcoming communication barriers.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    196 views196 pages

    Communication Skills - MCM 301

    Uploaded by

    bc200409211 HAMZA SHAHEER
    This document discusses various topics related to communication including levels of communication, listening skills, nonverbal communication, barriers to communication, speech preparation and delivery, visual aids, group communication, and written communication. It covers preparing and writing business letters, newsletters, resumes, and persuasive messages. It provides guidance on selecting speech topics, developing thesis statements and outlines. It also discusses delivering speeches, handling questions, using visual aids, and overcoming communication barriers.

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    © All Rights Reserved
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    You are on page 1of 196

    Communication

    Levels of communication
    Interpersonal communication
    Communication in the Organization: Guiding Principles
    Communication Destination
    Listening
    Improving your Listening skills
    Nonverbal communication
    Barriers to communication
    Barriers to communication (continued)
    Overcoming communication barriers
    Speech
    Selecting a topic
    Thesis statement
    Introduction of Speech
    Body of Speech
    Modes of Delivery
    Strategic Oral Delivery
    Making a Good Speech
    Handling Questions and Answers
    Responding Questions & Answers
    Significance of the Setting
    Visual Aids
    Visual Aids(continued)
    Group Communication
    Elements of Effective written Communication
    Elements of Effective written Communication(continued)
    Elements of Effective written Communication(continued)
    Preparing for Effective Business Writing
    Preparing for Effective Business Writing(continued)
    Preparing for Effective Business Writing(continued)
    Parts of Business Letters
    Direct Request Letters
    Direct Request Letters (Continued)
    Direct Request Letters (Continued)
    Good Newsletters
    Disappointing Newsletters
    Disappointing Newsletters(continued)
    Disappointing Newsletters(continued)
    Writing Persuasive Message
    Writing Persuasive Message(Continued)
    Writing Persuasive Message(Continued)
    Writing Resume
    Writing Resume (continued)
    Overview
    Encoding may be faulty because of the use of ambiguous symbols.
    Transmission may be interrupted by noise in the channel, such as a poor telephone
    connection, misprinted text, or maybe a typographical mistake.
    be exploring.

    “content” that he has talked about.


    talking?
    Are you easily distracted by the speaker's mannerisms or by what is going on around you?
    Do you frequently interrupt people before they have finished talking?
    Topic:

    Thesis:

    Introduction:

    Body:

    I. .Main point # 1

    II. Main point # 2

    Conclusion:
    necessary to convert a readable piece into a speak-able piece.

    delivery, eye contact, etc.

    directly on the manuscript. Practice several more times.


    cards. Leave plenty of space around and between lines.

    turning to face the audience.

    speaking them.
    Planning
    Usually, such questions are answered when the presenter states the point that was omitted.
    Re-approach
    Resentment of the presenter
    Exercise control
    Sit comfortably
    SPEECH
    concentration).
    entire ring of slides. If your tray spills, you'll quickly distinguish top from bottom on each slide.
    you begin.

    case, you want to stand in the center of the speaking area.

    the projector off before placing the next transparency.


    audience.

    as you discuss each item.

    about additional presentation equipment.

    produce them.

    outdoors, small rooms and on-site locations

    different spaced holes at the top.

    them on the actual flip chart pad.


    a 6 x 6 rule is even better.

    the paper.
    presentation.

    them out.
    agreement by giving up some of their demands.
    for it is clearly understood.

    department of XYZ, and I am looking for information that ….”

    to ask more specific but related questions about, say, the cost of shipping partial orders.
    a. Analyze your purpose

    when you applied for credit. Because of this good credit reputation, we do not want you to lose

    credit reputation by sending us your cheque for Rs. 20,000.

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