Cash withdrawals taken using combined credit and debit cards issued by Sampo Bank have been registered in the Sampo online service twice.
The card payment service Luottokunta has been receiving numerous calls from Sampo Bank customers every day.
When a customer withdraws cash from a cash machine using a combined credit and debit card issued by Sampo, the withdrawal has been recorded as both a withdrawal from the customer's bank account, as well as a cash advance from the Visa credit card account.
Luottokunta business manager Mikko Pilkama told YLE that Luottokunta is not charging for these erroneously recorded transactions.