MCQ All

Question # 1 of 15 ( Start time:07:17:37 PM) Total M - 1
Developing a marketing strategy for a new product is an example of which of the following consulting
models?
Select correct option:
Purchase of Expertise Model
Doctor-patient Model
Process Consultation Model
Organization model
Pg#4
In the “purchase of expertise model,” a leader or group identifies a need for information or expertise that
the organization cannot supply. The leader hires a consultant to obtain the information and make a report,
often including recommendations for action. Example would be (1) surveying consumers or employees
about some matter, (2) finding out how best to organize the company after a merger, or (3) developing a
marketing strategy for a new product.
Question # 2 of 15 ( Start time:07:18:11 PM) Total M - 1 “Organization development practitioner should

consult the relevant employees”. This is an example of which of the following contracting
process?
Describing
Mutual Expectations
Time and Resources
Ground Rules
All of the following are the conflict controlling strategies EXCEPT:
Prevent the ignition of conflict
Set limits on the form of the conflict
Help the parties to ignore the conflict
Eliminate or to resolve the basic issues causing the conflict
Which one of the following is NOT the part of team development training meeting?
Norms of meeting
Setting Objectives
Collecting Data
Planning the Meeting
1
Which of the following stage of Lewin’s change model is NOT resistant to change?
Unfreezing
Movement
Refreezing
All of the stages are equally resistant to change (in mine point of view)
A person who initiates, stimulates, or facilitates a change program is called:
Organization development manager
Organization development practitioner
Organization development stimulator
Organization development facilitator
Which of the following models focuses on planned change as a cyclical process in which initial
research about the organization provides information to guide subsequent action?
Action research model
Lewin’s change model
Contemporary action research
Lickert scale
In IBM some groups operate out of the human resources area and may report directly to the president
of the organization. They can be categorized as which of the following OD consultant groups?
Internal practitioner
External practitioner
Internal and external practitioner mix
General OD consultants
Culture reflects the values, ethics, beliefs, personality and traits of which of the following?
The company's founders, management and employees
Management and customers
2
Just employees
The upper and middle management
Pg21
Culture reflects the values, ethics,
beliefs, personality and traits of the company's founders, management and employees.

Which one of the following activities involves in “motivating change” for effective change
management?
Creating readiness for change
Describe the core ideology
Assessing change agent power
Activity planning
Which of the following stages may include installing new methods and procedures, reorganizing
structures and work designs, and reinforcing new behaviors in action research model?
Intervention
Planning change
Evaluation
Feedback
Help the parties cope differently with the consequences of the conflict
Highlighting the basic issues causing the conflict
________ consists of small group of employees who meet voluntarily to identify and solve productivity
problem.
Quality circle
Total Quality management
Organizational Development
3
Network structure
Which of the following is the result of globalization and information technology trends?
Economic trends (doubted)
Political trends
Customer’s tastes
________ specifies the empirical data needed how they will be collected and, most important, how
they will be converted from data to information.
Operational definition
Reliability
Validity
Diagnosis
Coordination is most important for groups performing which of the following tasks?
Independent tasks
Interdependent tasks
Mutually exclusive tasks
Self regulatory tasks
“Heavy foreign competition” can be used for which of the following methods to generate sufficient
dissatisfaction to produce change?
Creating pressure for change
Revealing discrepancies between current and desired states
Conveying credible positive expectation for the change
Starting communication for change
Just employees
4
Which one of the following is the part of contemporary action research?
Choose positive objective
Problem identification
Joint action planning
Unfreezing
"How can one increase 'ownership' of the task?” This question is asked in which step of job enrichment?
Making a thorough diagnosis of the situation
Forming natural work units
Establishing organizational relationships
Combining tasks
Going beyond the surface changes to transform the underlying assumptions and values governing
organization’s behaviors is the study of which of the following discipline?
Organizational behavior
Organizational development
Organizational configuration
Organization theory and design
Which one of the following methods is described by the Kurt Lewin?
Content Analysis
Force-Field Analysis
Performance
Correlation Coefficients
________ activity involves identifying key people and groups whose commitment is needed for change to
occur and formulating a strategy for gaining their support.
Commitment planning
Activity planning
5
Desired future state
Identify key stakeholders
Which one of the following is the component of design component at group level diagnosis?
Goal clarity
General environment
Group design
Personal characteristic
Which one of the following is the identity of design component at organization level of comparison
planned change model?
General environment
Strategy
Organization effectiveness
Industry structure
Which one of the following activities involves in “creating a vision” for effective change management?
Constructing the envisioned future
Provide resources for change
Commitment planning
Which one the following in NOT the part of Lewin’s change model?
Unfreezing
Refreezing
Moving
Expectations of both parties (OD consultants and clients) from each other are taken into Consideration in
which of the following stages of action research model?
Entering
6
Contracting
Diagnosis
Feedback
Which one of the following identities related to intervention characteristics?
Programmability
Unionization
Socialization
Knowledge
________ lists six key skill areas that are critical to the success of the internal practitioner.
St. Paul
Argyris
Susan Gebelein
Lockheed Martin
________ is a packaged program that organizations can purchase and train members to use.
Inter-group relations
Confrontation meeting
Large-group intervention
Blake and Mouton’s Grid
Norms essential to accomplishing the organization's objectives are called:
Pivotal norms
Irrelevant norms
Peripheral norms
Marginal norms
Which one of the following is the part of contemporary action research?
Choose positive objective
7
Joint action planning
Unfreezing
Evaluation aimed at guiding implementation may be called which of the following?
Implementation feedback
Evaluation feedback
Diagnosis feedback
Reliability feedback
The assessment intended to discover intervention outcomes may be called ________.
Evaluation feedback
Diagnosis feedback
Reliability feedback
Institutionalization feedback
------------ facilitates institutionalization by providing a wider organizational Base to support the new
behaviors.
Diffusion
Unionization
Sensing and calibration
All of the given options
All of the following are included in all planned change model EXCEPT:
Application of behavioral science knowledge
Focus on general practices of planned change
Involvement of organizational member in change process
Interaction between consultants and organization
Which one of the following activities involves in “motivating change” for effective change management?
Overcoming resistance to change
8
Activity planning
Which one of the following identities related to organization characteristic?
Congruence
Goal specify
Commitment
Performance
Which one of the following is not the component of design component at group level diagnosis?
Team effectiveness
Goal clarity
Team functioning
Group composition
Which one of the following is NOT type of interpersonal relationships and group dynamics?
Communication
Process consultation
Third-party intervention
Team building
Which of the following was called ideological movement?
Exploitative authoritative management style
9
Benevolent authoritative management style
Consultative management style
Quality of work life
OD practitioners need to gain clarity about the relevance of change effort to the client system in order to
prevent which of the following ethical dilemmas?
Misrepresentation of problem
Coercion
Value and goal conflict
Technical ineptness
Which of the following is true about “Appreciative inquiry”?
It suggests that we must talk about the things that are going right in an organization
It suggest that OD consultants must point out the flaws in system
It suggest we must appreciate competent people in organization
None of the given option is correct
Which of the following statement is true for problem oriented diagnosis?
Managers are involved in organization development when the organization is facing routine problem
Managers are involved in organization development seeking the reasons of problems
Managers are involved in organization development when the organization is facing no problems
Managers are involved in organization development when the organization is thinking to improve current
processes
Employee involvement is a broad term that has been variously referred to as “empowerment”
“participative management,” “work design,” “industrial democracy,”
and “__________”.
Quality circle
Employee intervention
Parallel structure
10
“Retaining only useful members” is an example of which of the following?
Individual unfreezing
System unfreezing
Interpersonal unfreezing
None of the given options
“What OD practitioner and the client expect to get from the relationship” is a critical area to be accessed
in which of the following stages of action research model?
Contracting
Diagnosis
Planning Change
Which one of the following is NOT the part of team building cycle?
Intervention
Data gathering
Diagnosis
Evaluation
NTL stands for ________.
National Training Laboratories
National Testing Laboratories
National Taxing Laboratories
National Tiring Laboratories
Which of the following is NOT an invisible manifestation of culture?
Attitudes
Beliefs
Worldviews
Benefits
11
Which of the following is not among the five stems of OD practices?
Laboratory training
Action research
Participative management
Organizational transformation
Identify the name of committee that are created during the project start-up phase and comprises key
representatives from management.
Steering committee
Multiple-level committees
Ad hoc committees
External consultants committee
All of the following are included in outputs of strategic orientation, EXCEPT:
Organization performance
Productivity
Stakeholder satisfaction
Organization differentiation
Multiple organizations linked to a focal organization that coordinates the movement of resources from raw
materials to end consumer represents which type of network in organizations?
An internal market network
A vertical market network
An inter-market network
An opportunity network
In Lewin’s change model, reducing the forces that maintain the organization’s behavior at its present level
is which of the following step?
Unfreezing
Moving
Changing
12
Refreezing
Convene the group is the application of:
Inter-group relations
Confrontation meeting
Large-group intervention
Blake and Mouton’s Grid
A process that deals with facilitating system wide change in an organization is known as:
Organization development
Organizational change management
Structural change management
Organization theory
Help the parties to ignore the conflict
Eliminate or to resolve the basic issues causing the conflict
Laboratory training
Action research
All of the following are included in all planned change model EXCEPT:
Application of behavioral science knowledge
Focus on general practices of planned change
Involvement of organizational member in change process
13
Interaction between consultants and organization
Which of the following stages may include installing new methods and procedures, reorganizing
structures and work designs, and reinforcing new behaviors in action research model?
Intervention
Planning change
Evaluation
Feedback
Which one of the following is a NOT characteristic of effective feedback data?
Descriptive
Verifiable
Significant
Finalized
Help the parties cope differently with the consequences of the conflict
Highlighting the basic issues causing the conflict
problem.
Quality circle
Network structure
OD is oriented to improve:
Organizational efficiency
14
Organizational effectiveness
Organizational structure
Organizational resources
Which of the following is designed to provide members with experiential learning about group dynamics,
leadership, and interpersonal relations?
T-group
Process consultation
Third-party intervention
Team building
Lewin’s change model differs from other models in which of the following grounds?
It emphasizes on application of behavioral science knowledge
It focuses on general practices of planned change
It involves organizational member in change process
It forces the interaction between consultants and organization
Just employees
Listening actively to members' perceptions and feelings to under¬stand how they see themselves and the
organization, is showing which of the following OD practitioner’s expertise?
Intrapersonal expertise
Interpersonal expertise
General consultation expertise
Organization development expertise
ABC co. has introduced new policies for efficient outcomes which increased the employee’s turnover rate.
Consultants of this company are seriously facing the problem of conflict between the interests of
organization and employees. Which of the following is true for this organization?
15
Employee’s commitment is too low
Organization is facing value dilemma which may be overcome by compromises
Organization may collapse due to the conflict among interests of organization and employees
Organization has no concern with employee satisfaction
______ involves the making a road map for change citing specific activities and events that must occur if
the transition is to be successful.
Activity planning
Commitment planning
Sustaining momentum
Reinforcing new behavior
Managers are involved in organization development when the organization is thinking to improve
current processes
disadvantage of:
Interview
Questionnaire
Observation
Unobtrusive measures
16
In Johari Window ----------------------- includes behaviors, thoughts and feelings that both the person and
others know.
The Public Area
The Blind Area
The Closed Area
The Unknown Area
In company ABC, 15 minutes are reserved for tea time to support the interpersonal relations among
members. Company is trying to do which of the following?
Clearing goals
Developing task structure
Composing groups
Enhancing group functioning
________ have two elements collaboration and conflict resolution through rational means.
Democratic value
Spirit of inquiry
Humanistic value
Ethical dilemmas
Managerial innovations
OD is oriented to improve:
Organizational efficiency
Organizational effectiveness
Organizational structure
Organizational resources
Which one of the following identities related to intervention characteristics?
Programmability
Unionization
Socialization
17
Knowledge
Handling well the group dynamics and understanding comparative cultural perspectives in an organization
are core elements of which of the following skills of OD practitioner?
Intrapersonal skills
Interpersonal skills
General consultation skills
Organization development skills
When seeking help from organization practitioner, organization typically starts with which of the following?
Discussing the issue that has caused the organization to consider development process
Presenting change
Implementing change
Assessment of change
The modern manager must be flexible and adaptive to changing environment. He must also posses which
of the following capabilities?
Problem diagnostic capabilities
Avoiding the change in external environment capabilities
Capabilities to implement strict rules and policies
As organizations have to be smaller to become faster in this new era, which of the following is the biggest
hurdle for them to survive?
Trendy consumers
Multinational competitors
Governmental policies
Technological innovations
Which of the following can help third-party consultants achieve productive dialogue between the
disputants?
Coordinated attempts to confront the conflict
18
Avoiding the conflict
Ignoring the dispute
Producing tension and sense of urgency
Managers are involved in organization development when the organization is thinking to improve
current processes
Norms that are not essential to the organization's ob¬jectives are called:
Pivotal norms
Irrelevant norms
Peripheral norms
Marginal norms
The application of behavioral science knowledge is present in which of the following planned change
models?
Contemporary adaptations to the ac¬tion research model not sures
All models include application of behavioral science knowledge
Which of the following step is not applicable in action research model?
Contracting
Diagnosis
Termination after implementation
Which one of the following activities involves in “motivating change” for effective change management?
19
Creating readiness for change
Activity planning
The best criteria for selecting, evaluating, and developing OD practitioners are those suggested by the
late________.
Gordon Lippitt
Lewin
Young
Bucam
Which of the following organization development practicing style places great emphasis on efficiency, and
gives little emphasis to member satisfaction?
Stabilizer Style
Cheerleader Style
Analyzer Style
Pathfinder Style
________ is the relevant people or groups who need to be involved in the change program of degree to
which the client system is organized.
Identification
Convention
Organization
Evaluation
20
________ is the consultant works with the leader and group to diagnose strengths and weaknesses,
identify problems and opportunities, and develop action plans and methods for reaching desired sgoals.
Purchase of expertise model
Doctor-patient model
Process consultation model
Organization model
________ occurs when organization members are forced to participate in an OD in¬tervention.
Misuse of data
Democratic value
Misrepresentation
Coercion
Which one of the following is the identity of inputs at organization level of comparison planned change
model?
Industry structure
Measurement system
Technology
________ seeks to reduce costs and bureaucracy by decreasing the size of the organization.
Rightsizing
Downsizing
Centralization
Reengineering
problem.
Quality circle
21
Network structure
An OD expert beliefs that client does not know and can not acquire the appropriate skills to resolve the
conflicts. Thus conflicts should be resolved following a logical problem solving process. Which of the
practitioner style he possess?
The Stabilizer Style
The Cheerleader Style
The Analyzer Style not sure
At individual level diagnosis, “autonomy” is the component of:
Input
Design component
Output
Fit
ABC co. has introduced new policies for efficient outcomes which increased the employee’s turnover rate.
Consultants of this company are seriously facing the problem of conflict between the interests of
organization and employees. Which of the following is true for this organization?
Employee’s commitment is too low
Organization is facing value dilemma which may be overcome by compromises
Organization may collapse due to the conflict among interests of organization and employees
Organization has no concern with employee satisfaction
“What OD practitioner and the client expect to get from the relationship” is a critical area to be accessed
in which of the following stages of action research model?
Contracting
Diagnosis
Planning Change
Internal consultants have clear advantage over external consultants at entry stage due to which of the
following factors?
Informal agreements
22
No out-of-pocket expenses
Information can be open or confidential
Ready relationships
When a single organization establishes each subunit as an independent profit center, which of the
following types of networks it is?
An internal market network
A vertical market network
An inter-market network
An opportunity network
In company ABC, 15 minutes are reserved for tea time to support the interpersonal relations among
members. Company is trying to do which of the following?
Clearing goals
Developing task structure
Composing groups
Enhancing group functioning
In general model for planned change, entering an organization involves which of the following steps?
Positive opportunities for inquiry
Causes and consequences of organizational problems
Information that how data can be gathered
Motivating change
models?
Contemporary adaptations to the ac¬tion research model
An external OD consultant is highly emotionally intelligent as well as possess above average learning
skills. Which of the following skill he exhibits?
23
Which one the following in NOT the part of Lewin’s change model?
Unfreezing
Refreezing
Moving
Which of the following is true about “Appreciative inquiry”?
It suggests that we must talk about the things that are going right in an organization
It suggest that OD consultants must point out the flaws in system
It suggest we must appreciate competent people in organization
None of the given option is correct
All of the following are the benefits an external consultant gets in consulting stage of organization
development EXCEPT:
Formal documents
Must complete projects assigned
Can terminate project at will
Information confidential
All of the following are the benefits an internal consultant gets in diagnosing stage of organization
development EXCEPT:
Have relationships with many organization members
Sustain reputation as trustworthy over time
Data openly shared can reduce political intrigue
Confidential data can increase political sensitivities
24
Which of the following can affect the kinds of job designs that are considered acceptable?
Group performance norms
Group composition
Goal clarity
Task structure
Going beyond the surface changes to transform the underlying assumptions and values governing
organization’s behaviors is the study of which of the following discipline?
Organizational behavior
Organizational development
Organizational configuration
Organization theory and design
Who is called father of OD?
F.W Taylor
Max Weber
Kurt Lewin
Peter Drucker
: Question # 4 of 15 ( Start time:08:35:13 PM) Total M - 1
In which of the following approach, mangers try to overcome specific problems such as apathy and
general lack of member’s interest?
Team building 100% sure
Human resource building
Training sessions
Group formation
25
“Heavy foreign competition” can be used for which of the following methods to generate sufficient
dissatisfaction to produce change?
Creating pressure for change
Revealing discrepancies between current and desired states
Conveying credible positive expectation for the change
Starting communication for change
# 6 of 15 ( Start time:08:37:52 PM) Total M - 1
OD interventions are usually long ranged and long term that unfolds according to the strategy
implemented. Which of the following is the basic reason for long term planning?
Changing the processes and culture is very complex
Re-engineering is not possible in some cases
Understanding and assessing the success of strategy take long time
________ is the relevant people or departments in the company that are brought together to begin
organizing for task performance of degree to which the client system is organized.
Identification
Convention
Organization
Evaluation
________ a leader or group identifies a need for information or expertise that the organization cannot
supply.
Purchase of expertise model
Doctor-patient model
Process consultation model
Organization model
Benevolent authoritative system possesses which of the following characteristics?
High level of employee interaction and communication
High levels of productivity with participative decision making
Autocratic, top-down approach to leadership with little participation
26
Autocratic, top-down approach to leadership with no participation
At the group level diagnosis the “task structure” is the component of:
Input
Output
Design component
Fit
Goal clarity
General environment
Group design
The lowest level of organizational diagnosis is the ________.
Individual level
Organization level
Group level
Collective level
: Question # 13 of 15 ( Start time:08:44:43 PM) Total M - 1
development EXCEPT:
Formal documents
As an OD consultant you have fear of unpredictable outcome of OD practices. This fear gets stronger in
which of the following situations?
Entering stage when the consultant is external
Entering stage when the consultant is internal
27
Contracting stage when the consultant is external
Contracting stage when the consultant is internal
"How can one increase 'ownership' of the task?” This question is asked in which step of job enrichment?
Making a thorough diagnosis of the situation
Forming natural work units
Establishing organizational relationships
Combining tasks
28
Question # 1 of 15 ( Start time: 05:36:51 PM ) Total M - 1
The biggest ethical dilemma that occurs on the entry and contracting phase of planned change, where the
OD consultants take stand against the reasonability of intervention is termed as which of the following?
Misrepresentation of problem
Coercion
Value and goal conflict
Technical ineptness
Pg#64
Misrepresentation is likely to occur in the entering and contracting phases of planned change
when the
initial consulting relationship is being established-

Which one of the following is the component of input at individual level diagnosis?
Group design
Skill variety
Task identity
Task significant
Pg#97
Three major inputs affect job design: organization design, group design, and the personal
characteristics of
job holders.
The pathfinder practitioner focuses on all of the following processes essential for effective organization
performance EXCEPT:
Communication among managers
Member role and functions in groups
Group problem-solving and decision-making
Leadership and authority
Pg#50
The pathfinder practitioner focuses on six processes essential for effective organization
performance: (1) communication, (2) member role and functions in groups, (3) group problem-
solving and
decision-making, (4) group norms and growth, (5) leadership and authority, and (ft) inter-
groupcooperation a competition.

Work groups are highly involved in setting goals, making decisions, improving methods, and appraising
results in which of the following systems?
Exploitative authoritative system
Benevolent authoritative system
Consultative system
Participative group system
Pg#14
Participative group systems (System 4) are almost the opposite of System 1. Designed around
group
methods of decision making and supervision, this system fosters high degrees of member
involvement and
29
participation. Work groups are highly involved in setting goals, making decisions, improving
methods, and
appraising results.

In 3M managers and employees initiated changes in the organization and acted as OD change agents.
Which of the following is the drawback associated with this type of OD consultancy?
Unfamiliarity with internal culture and technologies used
Lack of specialized skills
Difficulty gathering pertinent information
Unfamiliarity with communication networks

Which of the following problem is associated with external practitioners of organization development?
Unfamiliarity with internal culture and technologies used
Lack of specialized skills
Lack of objectivity
Lack of degree of influence and status in client system

Organization theory

“Coding and interpretation difficulties” is the disadvantage of:
Interview
Questionnaire
Observation
Pg#104
Expense
• Bias in interviewer responses
• coding and interpretation
difficulties
• self-report bias

A small, unstructured group in which participants learn from their own interactions and evolving dynamics
is among which of the following OD stems?
Strategic change
Survey feedback
Laboratory training
Pg#11
1. Laboratory Training (The T-Group):
30
This stem of OD pioneered laboratory training, or the T-group – a small, unstructured group in
which
participants learn from their own interactions and evolving dynamics about such issues as
interpersonal
relations, personal growth, leadership, and group dynamics.

“Responses can be quantified and easily summarized” is advantage of:
Interview
Questionnaire
Observation
Pg#104
Responses can be quantified and
easily summarized
• Easy to use with large samples
• Relatively inexpensive
• Can obtain large volume of data
Which one of the following is the identity of design component at organization level of comparison
planned change model?
General environment
Industry structure
Technology
The way an organization uses its resources is called which of the following design components?
Strategy
Technology
Structure
Measurement systems
Pg#85
A strategy represents the way an organization uses its resources (human, economic, or
technical) to gain
and sustain a competitive advantage.
________ is the relevant people or groups who need to be involved in the change program of degree to
which the client system is organized.
Identification
Convention
Organization
Evaluation
Pg#37
1. Identification: This step identifies the relevant people or groups who need to be involved in
the change
program.
31
Pg#11
The first was the growth of the National Training Laboratories (NTL) and the development of
training groups, otherwise known as sensitivity training or T-groups, The second stem of OD
was the classic work on action research conducted by social scientists interested in applying
research to managing
change.
Which of the following interventions reduces costs and bureaucracy by decreasing the size of the
organization through personnel layouts, organization redesign and outsourcing?
Downsizing
Reengineering
Structural design
Large group
Pg#127
Downsizing. This intervention reduces costs and bureaucracy by decreasing the size of the
organization through personnel layouts, organization redesign and outsourcing. Each of these
downsizing methods must be planned with a clear understanding of the organizations strategy
The term ________ refers to a set of sequenced planned actions or events intended to help an
organization increase its effectiveness.

Intervention
Performance management
Institutionalization
Knowledge management
Pg#121
The term intervention refers to a set of sequenced planned actions or events intended to help
an
organization increase its effectiveness.

Which of the following models focuses on planned change as a cyclical process in which initial research
about the organization provides information to guide subsequent action?

Lickert scale
Pg#31
The action research model focuses on planned change as a cyclical process in which initial
research about
the organization provides information to guide subsequent action.

As an OD consultant you have fear of unpredictable outcome of OD practices. This fear gets stronger in
which of the following situations?

Entering stage when the consultant is external
Entering stage when the consultant is internal
Contracting stage when the consultant is external
32
Contracting stage when the consultant is internal
Pg#59
Source clients
• Build relationships
• Learn company jargon
• “presenting problem” challenge
• Time consuming
• Stressful phase
• Select project/client according to own criteria
• Unpredictable outcome

Kurt Lewin was the founder of which of the following?

T-groups
Strategic change
Pg#11
Kurt Lewin, a
prolific theorist, researcher, and practitioner in group dynamics and social change, was
instrumental in the
development of T-groups, survey feedback, and action research.

Which of the following is NOT an invisible manifestation of culture?

Attitudes
Beliefs
Worldviews
Benefits
Pg#20
Invisible Manifestations of Culture:
• Values
• Private Conversations (with self or confidants)
• Invisible Rules
• Attitudes
• Beliefs
• Worldviews
• Moods and Emotions
• Unconscious Interpretations
• Standards of Behavior
• Paradigms
• Assumptions

Developing a marketing strategy for a new product is an example of which of the following consulting
models?

Purchase of Expertise Model
33
Doctor-patient Model
Process Consultation Model
Organization model
Pg#4
In the “purchase of expertise model,” a leader or group identifies a need for information or
expertise
that the organization cannot supply. The leader hires a consultant to obtain the information and
make a
report, often including recommendations for action. Example would be (1) surveying consumers
or
employees about some matter, (2) finding out how best to organize the company after a merger,
or (3)
developing a marketing strategy for a new product.

Sustained planned change requires which of the following change to be incorporated in organization?

Structural change
Cultural change
Change in vision
Change in mission

Norms essential to accomplishing the organization's objectives are called:

Pivotal norms
Irrelevant norms
Peripheral norms
Marginal norms
Pg#21
Norms essential to accomplishing the organization's objectives are called pivotal
norms.
________ involves goal setting, performance appraisal, and reward systems that align member work
behavior with business strategy, employee involvement, and workplace technology.

Human Resource Management
Performance management
Management By objectives
Knowledge management
Pg#227
Performance management involves goal setting, performance appraisal, and reward systems
that align member work behavior with business strategy, employee involvement, and workplace
technology.
Kurt Lewin was the founder of which of the following?

Survey feedback
Strategic change
34
Pg#11
Kurt Lewin, a
prolific theorist, researcher, and practitioner in group dynamics and social change, was
instrumental in the
development of T-groups, survey feedback, and action research.
In which of the following stage of planned change, the feedback to organization members about the
intervention's results provides information about whether the changes should be continued, modified, or
suspended.

Evaluating and Institutionalizing Change
Planning and Implementing Change
Diagnosing
Entering and Contracting
Pg#36
Evaluating and Institutionalizing Change:
The final stage in planned change involves evaluating the effects of the intervention and
managing the institutionalization of successful change programs. Feedback to organization
members about the
intervention's results provides information about whether the changes should be continued,
modified, or
suspended.

The modern manager must be flexible and adaptive to changing environment. He must also posses which
of the following capabilities?

Problem diagnostic capabilities (Not sure)
Avoiding the change in external environment capabilities
Capabilities to implement strict rules and policies
Which of the following can affect the kinds of job designs that are considered acceptable?

Group performance norms
Group composition
Goal clarity
Task structure
Pg#98
Group performance norms can affect the kinds of job designs
that are considered acceptable, including the level of job holders’ performances.
Which of the following models focuses on planned change as a cyclical process in which initial research
about the organization provides information to guide subsequent action?

Lickert scale
Pg#31
35
The action research model focuses on planned change as a cyclical process in which initial
research
about
the organization provides information to guide subsequent action.

model?

Industry structure
Measurement system
Technology
Pg#82
At individual level diagnosis, “autonomy” is the component of:

Input
Design component
Output
Fit
Pg#98
Design Components:
Figure 25(C) shows that individual jobs have five key dimensions: skill variety, task identity, task
significance, autonomy, and feedback about results.

models?

Contemporary adaptations to the ac¬tion research model

Expectations of both parties (OD consultants and clients) from each other are taken into consideration in
which of the following stages of action research model?

Entering
Contracting
Diagnosis
Feedback


36
Organization theory

The________ involves specifying how the client and the OD practitioner will work together.
Contracting process
Entering process
OD process
Selecting process
Pg#70
The final part of the contracting process involves specifying how the client and the OD
practitioner will work together.

Employee involvement is the common traits of:
Successful organization
Learning organization
Developing organization
Losing organization

A manager must make sure to employees that in the process of unfreezing while incorporating planned
change in organization, their self esteem will not get hurt. Which of the following stage of unfreezing truly
takes in to consideration the above reservation?
Disconfirmation
Creation of psychological safety
Induction of guilt
Induction of anxiety
Pg#27
iii. Creation of psychological safety. To face disconfirmation, experience guilt
or anxiety, and be able to act or move, people must believe that moving will not
bring them humiliation or loss of self-esteem.

Organization theory

Internal consultants have clear advantage over external consultants at entry stage due to which of the
following factors?
Informal agreements
No out-of-pocket expenses
Information can be open or confidential
Ready relationships
Pg# 59

37
development EXCEPT:
Formal documents
Pg#59
“Coding and interpretation difficulties” is the disadvantage of:
Interview
Questionnaire
Observation
Pg#104
Expense
• Bias in interviewer responses
• coding and interpretation
difficulties
• self-report bias

At the group level diagnosis the “task structure” is the component of:
Input
Output
Design component
Fit
Pg#92


model?
Industry structure
Measurement system
Technology

Handling well the group dynamics and understanding comparative cultural perspectives in an organization
are core elements of which of the following skills of OD practitioner?
38
553 2. Interpersonal skills. Practitioners must create and maintain effective relationships with
individuals and
groups within the organization and help them gain the competence necessary to solve their own
problems.
Group dynamics, comparative cultural perspectives, and business functions are considered to
be the
foundation knowledge, and managing the consulting process and facilitation as core skills.

Goal clarity
General environment
Group design
Pg#92

“Responses can be quantified and easily summarized” is advantage of:
Interview
Questionnaire
Observation
Pg#104
Responses can be quantified and
easily summarized
• Easy to use with large samples
• Relatively inexpensive
• Can obtain large volume of data

OD focuses on:
Work design
Training and development
Technological innovation
Operations management

Force-Field Analysis is used for which type of data?
Quantitative
Qualitative
Precise
Accurate
Pg#110
Qualitative Tools:
Of the several methods for summarizing diagnostic data in qualitative terms, two of the most
important are
content analysis and force-field analysis.

39
Which one of the following is the part of action research method?

Unfreezing
Refreezing
Moving


Laboratory training
Action research

“Decreasing number of customers” represents what in organization development process?

A rapid change in organization
Diagnosis of problem
A specific problem
A general problem
40
Organizational Development (OD) Interventions are structured program designed to
solve a problem, thus enabling an organization to achieve the goal.
These intervention activities are designed to improve the organization's functioning
and enable managers and leaders to better manage their team and organization
cultures.
Also, what are the characteristics of organizational development? This article throws
light on the thirteen major characteristics of organisational development, i.e, (1)
Planned Change, (2) Encompasses the Whole Organisation, (3) Long Range Change,
(4) Systems Orientation, (5) Change Agent, and Others.
29 Related Question Answers Found
What are the types of OD interventions?
Some of the many OD interventions are.
 Diagnostic activity: This activity involves collection of all the pertinent information
about the state of the organization.
 Team building:
 Sensitivity training:
 Intergroup relationships:
 Process consultation:

What are the OD techniques?
Top 9 Techniques of Organisation Development
 Survey Feedback: Information is collected through survey method.
 Team Building: ADVERTISEMENTS:
 Sensitivity Training: ADVERTISEMENTS:
 Managerial Grid:
 Management by Objectives (MBO):
 Brain Storming:
 Process Consultation:
 Quality Circles:

What are the five stages of organizational development?
Five growth stages are observable: birth, growth, maturity, decline, and revival. They
traced changes in the organizational structure and managerial processes as the
business proceeds through the growth stages.

Why do we need OD?
OD might be used in any of the following situations: To develop or enhance the
organization's mission statement (statement of purpose) or vision statement for what it
wants to be. To help align functional structures in an organization so they are working
together for a common purpose.

What does OD stand for?
oculus dexter

41
Why OD is important?
Organizational development is defined as the use of organizational resources to
improve efficiency and productivity in the workplace. An effective organization can also
boost employee morale because workers can feel more empowered and valued when
your company is well structured.

What are the six elements of organizational design?
The six basic elements of organizational structure are: departmentalization, chain of
command, span of control, centralization or decentralization, work specialization and
the degree of formalization.

What are examples of organizational development?
Examples of organizational development vary by industry and business.
 Create Project Management System.
 Revamp Marketing Message.
 Develop Customer Service Training.
 Improve Community Relations.
 Remove Product Line.

What is team building intervention?
Team building intervention. It is to increase the teams understanding
of team dynamics and improve how the team works together. Unlike working as a
group, working as a team incorporates group accountability rather than individual
accountability and results in a collective work product.

Why was the first T group formed?
Thus the first T-group was formed in which people reacted to information about their
own behavior.

What are OD skills?
The Organization Development Network lists 141 competencies all
effective OD practitioners must possess, divided into categories including data
gathering, assessment, diagnosis, feedback, planning, intervention, evaluation, follow-
up, marketing to and enrolling new clients, self-awareness and interpersonal skills.

What are the objectives of OD?
The objectives of OD are:
 to increase the level of inter-personal trust among employees.
 to increase employees' level of satisfaction and commitment.
 to confront problems instead of neglecting them.
 to effectively manage conflict.
 to increase cooperation and collaboration among employees.

42
What is the goal of organizational development?
OD is the practice of planned, systemic change in the beliefs, attitudes and values of
employees for individual and company growth. The purpose of OD is to enable
an organization to better respond and adapt to industry/market changes and
technological advances.

What are the steps of organizational development?
5 Phases of Organization Development
 Entry and contracting. Authenticity, presence and empathy are the vital
components of the entry process.
 Sensing and discovery.
 Diagnosis and feedback.
 Planning interventions and action.
 Evaluation and closure.

What are the main characteristics of an organization?
The following are the important characteristics of organization.
 Specialization and division of work. The entire philosophy of organization is
centered on the concepts of specialization and division of work.
 Orientation towards goals.
 Composition of individuals and groups.
 Continuity.
 Flexibility.

What is organizational development in HR?
What is organizational development in HR? Organizational development in
HR involves changes and improvement of the processes and structures that are part
of HR's responsibility. These include processes and systems related to performance
management, talent management, diversity, employee wellness, and so on.

What is organizational development and leadership?
Organization development focuses on improving an organization's efficiency and
effectiveness using various interventions that target human
capital, organization structure, processes, and technology. This chapter discusses the
literature on leadership in the context of organization development.
43
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Question # 1 of 15 ( Start time:07:17:37 PM) Total M - 1

marketing strategy for a new product.

Question # 2 of 15 ( Start time:07:18:11 PM) Total M - 1 “Organization development practitioner should

Culture reflects the values, ethics,

Question # 11 of 15 ( Start time:07:26:47 PM) Total M - 1

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