Handouts For Tutors 4+ Key

HANDOUTS FOR TUTORS
Contents
UNIT 1: ELECTRICAL AND ELECTRONICS STUDIES ................................... 1
UNIT 2: JOBS AND DUTIES ..............................................................................17
UNIT 3: TOOLS ...................................................................................................29
UNIT 4: MAKING COMPLAINTS .....................................................................47
UNIT 5: ROBOTICS ............................................................................................61
UNIT 6: REPORTICS ..........................................................................................74
UNIT 7: PROJECT PLANNING ..........................................................................85
UNIT 8: PROJECT PRESENTATION ...............................................................100
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UNIT 1: ELECTRICAL AND ELECTRONICS STUDIES
VOCABULARY
A. Course
1. Analogue /ˈænəlɒɡ ɪˌlekˈtrɒnɪks/ (n) : điện tử tương tự
Electronics
2. Bachelor /ˈbætʃələ(r)/ (n): cử nhân
3. CAD (computer- /kæd/,/kəmˈpjuːtə(r) eɪdɪd (n) môn CAD
aided design) dɪˈzaɪn/
4. Certificate /səˈtɪfɪkət/ (n): chứng chỉ
5. Computer /kəmˈpjuːtə(r) (n): lập trình máy tính
programming ˈprəʊɡræmɪŋ/
6. Credit /ˈkredɪt/ (n): tín chỉ
7. Degree /dɪˈɡriː/ (n): bằng cấp, trình độ
8. Digital Electronics /ˈdɪdʒɪtl ɪˌlekˈtrɒnɪks/ (n): điện tử số
9. Doctorate /ˈdɒktərət/ (n): tiến sỹ
10. Electrical principles /ɪˈlektrɪkl ˈprɪnsəplz/ (n): nguyên lý điện
11. Entry requirement /ˈentri rɪˈkwaɪəmənt/ (n): yêu cầu đầu vào
12. Full-time /fʊl taɪm/ (a): toàn thời gian, chính
quy
13. Master /ˈmɑːstə(r)/ (n): thạc sỹ
14. Semester /sɪˈmestə(r)/ (n): kỳ học
B. Reasons to choose
15. Academic /ˌækəˈdemɪk/ (a): học thuật
16. Balance /ˈbæləns/ (n): cân bằng
17. Equipment /ɪˈkwɪpmənt/ (n): thiết bị
18. Extra-curricular /ekstrə kəˈrɪkjələ(r)/ (n): ngoại khóa
19. Facility /fəˈsɪləti/ (n): cơ sở vật chất
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20. Guidance /ˈɡaɪdns/ (n): hướng dẫn

21. In terms of /ɪn tɜːm ov/: (phr): về mặt
22. Lab (laboratory) /læb/, /ləˈbɒrətri/ (n): phòng thí nghiệm
23. Lecture /ˈlektʃə(r)/ (n): bài giảng
24. Practical /ˈpræktɪkl/ (a): thực hành
25. Reputation /ˌrepjuˈteɪʃn/ (n): danh tiếng
26. Theoretical /ˌθɪəˈretɪkl/ (a): lý thuyết
C. Study Skills
27. Note taking skills /nəʊt teɪkɪŋ skɪlz/ (n): kỹ năng ghi chép
28. Organization skills /ˌɔːɡənaɪˈzeɪʃn skɪlz/ (n): kỹ năng sắp xếp
29. Time management /taɪm ˈmænɪdʒmənt skɪlz/ (n): kỹ năng quản lý thời
skills gian
Exercise 1
Arrange the following words into groups, and say the words aloud, and explain their
meaning in Vietnamese
Note taking skills Theoretical Computer Time management

programming skills
Lab Digital Electronics Extra-curricular Analogue
Electronics
Guidance CAD (computer- Lecture Electrical principles
aided design)
Balance Reputation Organization skills Practical
Reasons to choose
Study skills Subjects
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Exercise 2: Who’s quicker?
Listen to your tutor saying some words in Vietnamese. Say it out-loud in English
Exercise 3
Fill in the blanks with the missing words.
1. N_ _ _ t_ _ _ _ _ skills which require students to write key information from lectures is

essential for university study.
2. Studying hard under g_ _ _ _ _ _ _ or support of the teacher is the key to academic
success.
3. After university graduation, I am going to apply for a m_ _ _ _ _'s program in Electrical
Engineering.
4. This semester, I have already got 3 c_ _ _ _ _ _ in Digital Electronics, that means I have
45 periods in 15 weeks.
5. A s_ _ _ _ _ _ _ often lasts 5 weeks at my university.
6. Our l_ _ _ _ _ _ _ _ _ equipment is very modern and expensive.
7. We have to pass the English Level B C_ _ _ _ _ _ _ _ _ _ test to meet the outcome
requirements.
8. Internships help me gain p_ _ _ _ _ _ _ _ experience for my future work.
9. After university graduation, a student will get a b _ _ _ _ _ _ _'s degree.
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10. I want to be a programmer in the future; therefore, computer p_ _ _ _ _ _ _ _ _ _ is my

favorite subject.
LANGUAGE FOCUS: RELATIVE PRONOUNS
Subject Object Possessive Used for
Who Who(m) Whose People
Which Which Whose Things
That That People and/or

things
Examples
The students met the entry The students who got 7 points in
Who requirements for this university. Maths exam met the entry
They got 7 points in Maths exam requirements for this university.
The student got the best result in the The student whom I met
Whom national exam. I met him yesterday. yesterday got the best result in the
national exam.
I am looking for a college. Its location I am looking for a

Whose is in the city center. college whose location is in the city
center.
I really love experimental I really love experimental
Which equipment. It was upgraded last year. equipment which was upgraded last
year.
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I really like the professors, facilities I really like the professors, facilities
That and research. They make the university and research that make the university
in the top ten. in the top ten.
Exercise 1
Complete the following sentences with "who/ whom/ whose/ which". Find the words/
phrases these relative pronouns replace.
1. The equipment __________ has just been upgraded in our lab is very modern and
expensive.
2. The man __________ is his group’s tutor got a Master’s degree in Electronic
Engineering 3 years ago.
3. She found it important to study under her teacher’s guidance __________ is the key to
her academic success.
4. The students __________ organization skills are poor often miss deadlines.
5. My university has many professors __________ all students love.
Exercise 2
Underline the words/ phrases indicating the same people and/ or things. Then
combine the sentences using who/ whom/ which/ that. Try to find all possible
answers.
1. The students get an average of 7 points each subject in final exams. They can meet
the entry requirements for this university.
...................................................................................................................................
2. The student got the highest point in Olympic Physics Competition last year. I met
him yesterday.
...................................................................................................................................
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3. The facilities are very modern. They were upgraded last year.
...................................................................................................................................
4. I love the professors and facilities. They make the university one of the top ten.
...................................................................................................................................
5. I am looking for a college. It is located is in the city center.
...................................................................................................................................
6. The lab equipment is constantly upgraded. This made me choose it.
...................................................................................................................................
Exercise 3
Find and correct a mistake in each sentence below.
1. Analogue Electronics (A) which (B) provide (C) basic understanding of electronics is
(D) an important subject for students of electronics engineering.
.....................................
2. After the course, you have the opportunities to become an (A) Electrical or engineer
whose (B) can work for some of (C) the biggest (D) Australian companies.
.....................................
3. Digital electronics (A) is (B) an important subject that (C) handle (D) digital signals.
.....................................
4. The teachers (A) and modern equipment which (B) can help students with (C) their
theoretical and practical work are (D) the factors to this university success.
.....................................
5. I want to study at (A) Hanoi university of Industry, which (B) good reputation is very
important to (C) my (D) future career.
.....................................
6. A student whom (A) has (B) great organization skills can manage his (C) study better
(D).
.....................................
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7. I got lots (A) of guidance through the lectures that (B) Mr. Green gives (C) during (D)
the course.
.....................................
8. I like studying (A) computer programming which (B) I will learn in the third semester
because (C)it is one of the most important requirement (D) for my job.
.....................................
9. Some of the students (A) have not met (B) the graduation requirements that (C)
includes (D) getting an English certificate.
.....................................
10. I’m (A) proud of my university in terms of (B) academic(C) and extra-curricular (D)
activities.
.....................................
READING
Exercise 1
Read a text about an electronic engineering course and complete the summary with
NO MORE THAN TWO WORDS.
ENGINEERING IN ELECTRONIC ENGINEERING COURSE

Code TA 216: Engineering – Electronic Engineering
Length of course: 3 years
Type of Study: Full time
About the Course
The Bachelor of Engineering (BEng) Degree in Electronic Engineering is a technically
focused program which is completed in three years. The BEng helps the applicants build
a technical foundation to deepen their knowledge base and develop firm technical skills
in areas such as design, maintenance, technical sales and consultancy.
This program will also equip students with a practical knowledge and theoretical
understanding of software engineering so that they can work as a technician in electronic,
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software and telecommunication companies. Graduates will also be in a position to fill

roles in areas such as software support and maintenance with many different types of
companies.
In the third year of the program, students are provided with a major hardware or software
project which plays an important role in the program and is designed to develop project
management and communications skills in addition to the technical requirements.
Summary
A (1) …………… student in Electronic Engineering takes this course which lasts (2)
…………… It aims at (3) …………… the foundation of technique to help students gain
more basic understanding and boosting technical skills. Besides, this course also provides
them with theoretical and (4) …………… knowledge of software engineering. After
attending the course, students can become (5) …………… who have wide knowledge and
skills required in some related fields. A project of hardware and software is also added in
the final year in order to develop project management and communications skills.
Exercise 2
Read the following online article and answer the following questions
TIME MANAGEMENT
These applications of time management have proven to be effective as good study habits.
Blocks of study time and breaks.
Blocks ideally are around 50 minutes, but perhaps you become restless after only 30
minutes? Some difficult material may require more frequent breaks. Shorten your study
blocks if necessary-but don't forget to return to the task at hand!
Dedicated study spaces
Determine a place free from distraction (no cell phone or text messaging!) where you
can maximize your concentration and be free of the distractions that friends or hobbies
can bring!
Weekly reviews
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Weekly reviews and updates are also an important strategy. Each week, like a Sunday
night, review your assignments, your notes, your calendar.
Prioritize your assignments
When studying, get in the habit of beginning with the most difficult subject or task. You'll
be fresh, and have more energy to take them on when you are at your best.
Achieve "stage one"--get something done!
The Chinese adage of the longest journey starting with a single step has a couple of
meanings: First, you launch the project!
Postpone unnecessary activities until the work is done!
Postpone tasks or routines that can be put off until your school work is finished!
This can be the most difficult challenge of time management.
Identify resources to help you
Are there tutors? An expert friend? Have you tried a keyword search on the Internet to
get better explanations? Are there specialists in the library that can point you to
resources? What about professionals and professional organizations.
Use your free time wisely
Think of times when you can study "bits" as when walking, riding the bus, etc. Perhaps
you've got music to listen to for your course in music appreciation, or drills in language
learning?
Review notes and readings just before class
This may prompt a question or two about something you don't quite understand, to ask
about in class, or after.
Review lecture notes just after class
Then review lecture material immediately after class. The first 24 hours are critical.
Forgetting is greatest within 24 hours without review!
Select one of the ten applications above and develop a new study habit!
Adapted from articles in Coursehero and lvc
1. What is the text about?
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.....................................
2. How many tips are mentioned in the text?
.....................................
3. According to the text, how long should a student study a difficult subject?
.....................................
4. How often should a student review notes and assignment?
.....................................
5. How soon should a student review a note after class?
.....................................
Exercise 3: Which course should I choose?
Look at the table and decide what criteria should I look at? Then decide the course
Course 1
Introduction to Electronic Systems
Description This course provides a basic introduction to the world of electronic
systems for the complete beginner. It illustrates how real-life
problems can be solves by electronic means.
Award National Certificate
College Paramount University of Technology, USA
Mode Evening
Duration 16 weeks x 2.5 hours
Course 2 ( title)
International Certificate in Information Technology
Description A two-year programme of electronics, control systems, and technical
computing modules for technicians in employment.
Award International Certificate
College Nanyang University, Singapore
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Mode Day release

Duration 2 years of 39 weeks per year
1. My company requires me to get a certificate in 1 year.

...................................
2. My company do not allow employees days off work to go on educational course.
...................................
3. I want to get an international certificate.
...................................
4. I wish to study in a university of technology in Asia.
...................................
5. I want to study IT
...................................
Work in pairs: Role- play as a counselor and a student. Exercise asking and answering
information about the two courses.
SPEAKING
Exercise 1: Role play
Work in pairs
Card 1
Student A: You are a student. You are meeting a counselor. You want to know some
information about the course, ask him/her some questions.
Course 1
Electronic Engineering
College (1)…………………………………………..
Mode (2)…………………………………………..
Duration (3)…………………………………………..
Award (4)…………………………………………..
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Description Entry requirements: (5)………………... (last year)

Facilities: (6)……………………………..
Total credits: (7)…………………………
Basic Subjects: (8)……………………….
Student B: You are a counselor. Give information about the course to a student. Add
further explanation to your answer using WHO, WHOM, WHICH, THAT
Course 1
Introduction to Electronic Engineering
Description Entry requirements: no
Total credits: 55
Basic Subjects: Electrical principles, Analogue Electronics, Digital
Electronics
Facilities: well-equipped labs
Award National Certificate in Electronic Engineering
College Hanoi University of Industry, Vietnam
Mode Evening class
Duration 8 months
Example:
A: Good morning. I need some information about an electronic engineering course. Can I
ask you some questions?
B: Sure. Go ahead.
A: Which college provides this course?
B: It’s Hanoi University of Industry, which is one of the best technical universities in
Vietnam.
A: ………………………………………………….
Card 2
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Student A: You are a counselor. Give information about the course to a student. Add
further explanation to your answer using WHO, WHOM, WHICH, THAT.
Course 2
Electrical Engineering
Description Entry requirements: average of 4.5 points for 3 subjects ( physics,
maths, chemistry)
Total credits: 105
Basic Subjects: Electrical principles, , Computer Programming, CAD
Facilities: modern labs and equipment
Award Associate Degree
College Da Lat College, Vietnam
Mode Full time
Duration 2,5 years
Student B: You are a student. You are meeting a counselor. You want to know some
information about the course, ask him/her some questions.
Course 2
Electrical Engineering
College (1)…………………………………………..
Mode (2)…………………………………………..
Duration (3)…………………………………………..
Award (4)…………………………………………..
Description Entry requirements: (5)………………...( last year)
Facilities: (6)……………………………..
Total credits: (7)…………………………
Basic Subjects: (8)……………………….
Exercise 2: Monotalk
Talk about your education at university using the suggested questions
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 What‘s your major and your mode of study?

 How long does it last?
 What subjects are you currently studying?
 How do you study at your university? (Your study skills)
 Do you like your study at Hanoi University of Industry? Why (not)?
WRITING
Exercise 1
Choose the correct answer
Dear Sir or Madam,
I (1) am writing/ write this email (2) to request/ requesting information about master’s
program in Electronic Engineering at Hanoi University of Industry.
I would really (3) appreciate/ grateful if you could also share information about:
1. Curricula
2. Professors
3. Facilities
4. Tuition fees
Please (4) send/ sending this information to my email davidwhite@gmail.com.
Should you (5) have/ to have any questions, please phone me at 48895234939
Thank you for your (6) assistance/ assistant and cooperation!
I am looking forward (7) to hearing/to hear from you
(8) Yours/ your faithfully,
David White
Electrical Engineer
SHD company
Exercise 2
Use the suggested words to write full sentences.
1. Thank/ your assistance/!
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……………………………………………………………………………………………
2. I /look forward/ hear/ you/.
……………………………………………………………………………………………
3. I /thankful/ if/ you/ send /some information/the course/.
……………………………………………………………………………………………
4. I /interested/ your college/ like/ get /some information/.
……………………………………………………………………………………………
5. Regard/ your ad/New York Times/, /I / like /request /some further information/
curriculum/ professors/ facilities/.
……………………………………………………………………………………………
Exercise 3
You are Charlie Johnson, an engineer at Nissan Company. Yesterday, you read newspaper
and you saw an ad on a Master program course at MIT University. Write email to the
university to ask for information about the course in terms of the curricula, tuition fee and
facilities.
Your email address: charliejohnson@gmail.com
The university email address: admission@mit.com
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UNIT 2: JOBS AND DUTIES
VOCABULARY
1. Circuit Designer (n) /ˈsɜː.kɪt dɪˈzaɪ.nər/ Kỹ sư thiết kế mạch điện

2. Electrical Maintenance Engineer (n) /iˈlek.trɪ.kəl ˈmeɪn.tən.əns ˌen.dʒɪˈnɪər/ Kỹ sư
bảo trì điện
3. Electronics Assembler (n) /el.ekˈtrɒn.ɪk əˈsem.blər/ Kỹ sư lắp ráp điện tử
4. Quality Control Engineer (n) /ˈkwɒl.ə.ti kənˈtrəʊl ˌen.dʒɪˈnɪər/ Kỹ sư kiểm định
chất lượng
5. Technical Sales Engineer (n) /ˈtek.nɪ.kəl seɪlz ˌen.dʒɪˈnɪər/ Kỹ sư kinh doanh, bán
hàng (kỹ thuật)
6. Accomplish (v) /əˈkʌm.plɪʃ/ hoàn thành
7. Assembly (n) /əˈsem.bli/ sự lắp ráp
8. Breakdown (n) /ˈbreɪk.daʊn/ sự hư, hỏng
9. Circuit board (n) /ˈsɜː.kɪt bɔːd/ bảng mạch (điện)
10. Contract (n) /ˈkɒn.trækt/ hợp đồng
11. Defective (adj) /dɪˈfek.tɪv/ hỏng, có lỗi
12. Establish (v) /ɪˈstæb.lɪʃ/ thiết lập, tạo dựng
13. Filter (n) /ˈfɪl.tər/ bộ lọc
14. Fixture (n) /ˈfɪks.tʃər/ thiết bị ghép
15. Grab (v) /ɡræb/ nắm lấy (vật gì đó)
16. Inspection (n) /ɪnˈspek.ʃən/ Sự kiểm tra, giám sát
17. Keep in touch with (v) /kiːp ɪn tʌtʃ wɪð/ giữ liên lạc với
18. Kneel (v) /niː:l/ quỳ gối
19. Laboratory test (n) /ləˈbɒr.ə.tər.i test/ kiểm tra, thí nghiệm
20. Modify (v) /ˈmɒd.ɪ.faɪ/ thay đổi, điều chỉnh
21. Negotiate (v) /nəˈɡəʊ.ʃi.eɪt/ thương lượng, đàm phán
22. Potential (adj) /pəˈten.ʃəl/ có tiềm năng
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23. Recommend (v) /ˌrek.əˈmend/ khuyên, gợi ý

24. Replacement (n) /rɪˈpleɪs.mənt/ sự thay thế
25. Rework (v) /ˌriːˈwɜːk/ gia công, làm lại
26. Standard (n) /ˈstæn.dəd/ tiêu chuẩn, mẫu
27. Stoop (v) /stu:ːp/ cúi lưng, khom lưng
28. Term and condition (n) /tɜːm ænd kənˈdɪʃ. ə n/ điều khoản (hợp đồng)
29. Touch up (v) /tʌtʃ ʌp/ sơn sửa
30. Troubleshoot (v) /ˈtrʌb.əlˌʃuː.t/ sửa chữa, khắc phục sự cố
31. Undertake (v) /ˌʌn.dəˈteɪk/ đảm nhiệm
32. Vacancy (n) /ˈveɪ.kən.si/ việc làm (còn trống)
Exercise 1
Tutor says one word in Vietnamese, and then call one student says it in English.
1. Sự kiểm tra, giám sát
2. Có tiềm năng
3. Hợp đồng
4. Giữ liên lạc với
5. Hoàn thành
6. Gia công, làm lại
7. Kỹ sư lắp ráp điện tử
8. Kỹ sư thiết kế mạch điện
9. Thay đổi, điều chỉnh
10. Cúi lưng, khom lưng
11. Thương lượng, đàm phán
12. Sự lắp ráp
13. Hỏng, có lỗi
14. Sự thay thế
15. Kỹ sư kiểm định chất lượng
Exercise 2
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Look at the transcriptions and write the words or phrases.

1. /ˌʌn.dəˈteɪk/ _____________________
2. /əˈsem.bli/ _____________________
3. /ˌriːˈwɜːk/ _____________________
4. /tʌtʃ ʌp/ _____________________
5. /ˈstæn.dəd/ _____________________
6. /ɪˈstæb.lɪʃ/ _____________________
7. /ˈkɒn.trækt/ _____________________
8. /rɪˈpleɪs.mənt/ _____________________
9. /el.ekˈtrɒn.ɪk əˈsem.blər/ _____________________
10. /tɜːm ænd kənˈdɪʃ. ə n/ _____________________
Exercise 3
Fill ONE word in each gap to complete sentences. Use the first letter as a suggestion.
1. You might also need to m_ _ _ _ _ the electrical equipment based on the existing
designs.
2. Frequent equipment b_ _ _ _ _ _ _ _ has been a problem in our company.
3. One of the main duties of sales engineer is looking for p_ _ _ _ _ _ _ _ customers.
4. The parts of Iphone 7 are made in China and then shipped to Vietnam for a_ _ _ _ _ _
_.
5. A residential electrician often helps you to t_ _ _ _ _ _ _ _ _ _ _ home electrical
problems.
6. A routine i_ _ _ _ _ _ _ _ _ revealed several faults with the wiring system.
7. The technical sales engineer must know how to n_ _ _ _ _ _ _ _ a price effectively.
8. Electrical Engineers can use the c_ _ _ _ _ _ b_ _ _ _ to demonstrate the ways electricity
works.
9. L_ _ _ _ _ _ _ _ _ t_ _ _ _ suggest that the new products still have some faults to be
fixed.
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10. The technician will analyze data and r_ _ _ _ _ _ _ _ improvements and models.
LANGUAGE FOCUS
A. Structures and useful expressions to talk about future:

a. Future Simple:
 Positive: Subject + will + V (infinitive)
 Negative: Subject + will + not + V (infinitive)
 Question:
Yes/No Question: Will + Subject + V (infinitive)?
Answer: Yes, Subject + will.
No, Subject + will not (won’t)
WH-questions (Where, When, Why, What, How, etc.):
Question words + will + Subject + V (infinitive)?
b. Note: S + would like, want, expect, intend, etc + to V

B. Structures and useful expressions to talk about job duties:
a. Modals: must, have to, should, need to
 Positive: Subject + modals + V (infinitive)

 Negative: Subject + modals + not + V (infinitive)
 Question:
Yes/No Question: Modals + Subject + V (infinitive)?
Answer: Yes, Subject + modals.
No, Subject + modals + not
WH-questions (Where, When, Why, What, How…):
Question words + modals + Subject + V (infinitive)?
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b. Useful expressions:
 Be responsible for + V (ing)

 Be in charge of + V (ing)
Exercise 1
Complete the following sentences by using the correct form of words in the blanks.
1. A Senior Electronics Technician (must) _____________ be able to lift 30lbs, in order

to remove equipment.
2. Circuit designers (have to) _____________ modify existing designs or create new
designs.
3. Circuit designers are responsible for (design) _____________ the entire process.
4. To become an electrician, you must (grab) _____________ the tools quickly.
5. They (be in charge of) _____________ maintaining and repairing the heavy machines.
6. A technical sales engineer must (be able to) _____________ travel to customer
locations within the city.
7. A maintenance engineer (have to) _____________ undertake scheduled maintenance.
8. Electrical fault (must) _____________ be indicated before troubleshooting.
9. The electricians sometimes have to (kneel) _____________ for long periods.
10. Electrical design engineer must (know) _____________ how to modify existing circuit.
Exercise 2
Identify the error (A, B, C or D) in each sentence and write the correct words/
phrases:
1. One (A) ceiling light fixture is not (B) working, so I will (C) hiring an electrician (D) to
fix it.
..................................
2. I would like to (A) applying for a maintenance (B) tech but I (C) can't get on site (D) to
apply.
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..................................
3. (A) Technicians frequently (B) have to(C) stand and (D) walking.
..................................
4. An (A) electrician should (B) wearing personal protective (C) equipment when
(D) carrying out their jobs.
..................................
5. (A) Most electrical (B) engineers will (C) understood basic (D) circuit theory.
..................................
6. I (A) think talented technicians will (B) to have the opportunity (C) to work in a
diversity (D) of relating fields.
..................................
7. (A) Electricians must (B) lift heavy objects (C) and (D) climbing ladders.
..................................
8. Most hiring managers (A) will not (B) interviewing you (C) if you send
a resume (D) alone.
..................................
9. (A) Are you (A) responsible for (B) modify existing circuit (D) boards?
..................................
10. (A) How's business? - Pretty good. (B) Sales of our new (C) products are really
(D) grow.
..................................
READING
Exercise 1
Read a text about an electronics engineer and choose the correct option to complete
the sentences:
I’m an electronics engineer. For the past eleven years, I’ve worked for an electronics
company in Research and Development. The focus of my work is medical imaging
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electronics. That means I help design devices that doctors can use to see inside people’s
bodies.
When I was a child, my father worked in a factory assembling cars. He was very good with
his hands and he was very good at solving mechanical problems. He encouraged my
interest in engineering. So you could say I’ve always been interested in engineering.
I did a degree in electronic engineering at university. Then I did a Master’s and a PhD. In
my first job after my PhD, I worked with a team that created integrated circuits used in
medical imaging machines. And I’ve worked with medical imaging technology since then.
Doctors have used X-rays for medical purposes for more than a hundred years. But
developments in electronics led to the invention of CT scanner. CT stands for Computed
Tomography. This basically means that the machine uses a computer to change medical X-
ray images into digital information – information a computer can work with. The computer
can create very detailed images of the insides of people bodies, for example the brain. It’s
an extremely important tool for doctors.
The technology is always improving. It’s also incredibly expensive. So we use the very
latest technology, and think ahead to the future. The equipment need to be useful to doctors
for the next ten or fifteen years. It’s difficult, though, because change and development in
the field of electronics happens very quickly.
1. Oliver ______________ medical imaging electronics.

A. works in a hospital operating
B. works in a company developing
C. understands doctor
2. Oliver’s father ______________.
A. encouraged Oliver to be an engineer.
B. was a doctor
C. as an automotive design engineer
3. Oliver has worked in medical imaging ______________.
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A. since he was in high school

B. for about three years
C. since university
4. Computed tomography (CT) ______________.
A. is a type of high-powered X-ray
B. converts X-rays to computer images
C. repairs problems with the brain
5. One challenge of Oliver’s job is that ______________.
A. technology changes very rapidly
B. most hospitals don’t have CT scanners
C. CT scanning is dangerous.
Exercise 2
Read an occupational manual. Then, mark the following statements as True (T) or
False (F).
Electrician Occupational Outlook
The job of an electrician involves putting in and maintaining electrical power systems.
This is done in homes and businesses. The work of an electrician is occasionally
demanding. Electricians must lift heavy objects and climb ladders. The work may require
them to bend, stand, kneel, or stoop down low for long periods.
To be successful, electricians need to work fast. In order to grab and release tools quickly,
they wear a tool belt. To prevent electric shock, electricians usually turn off the power
source before working. They turn on the power when they are done. Electricians also use
sharp tools to split wires.
Adapted from an article in Botana
1. Electricians are expected to work quickly. _____

2. Electricians must wear helmets to work. _____
3. Electricians work in home and business. _____
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4. Electricians don’t need to turn off the power source before working. _____
5. Electricians always turn the power when they are done. _____
SPEAKING
Take turn and play the roles of the situation as the following
Turn 1:
Student A: You have read a job advertisement on the internet. Make a call to the company
recruiter to ask for more information about the job duties.
Student B: You are the recruiter. Answer the candidate’s questions.
Candidate Recruiter
Job title Technical Engineer (1)………………………………

……….
Position (2)………………………… Sales

…
Location (3)………………………… Cau Giay, Hanoi
…
Schedule (4)………………………… Mon-Fri, 8a.m-4p.m
…
Main duties (5)………………………… - establish rapport with potential
… customers
- negotiate contract terms and
conditions
Turn 2
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Student B: You have read a job advertisement on the internet. Make a call to the company
recruiter to ask for more information about the job duties.
Student A: You are the recruiter. Answer the candidate’s questions.
Candidate Recruiter
Job title Electronic Assembler (1)………………………………

……….
Position (2)………………………… Trainee

…
Location (3)………………………… Ho Chi Minh city
…
Schedule (4)………………………… Mon-Fri, 8a.m-4p.m
…
Main duties (5)………………………… - rework defective components
… - accomplish touch-up
Exercise 2
Work in pair and discuss about “ideal job” based on the following structures and
useful expressions.
Suggestions How to question How to answer
Ideal job - Could you describe your ideal - Well, my ideal job would be…
job? - I would like to be…
- What’s your ideal job? - I would like to work in/for…
- What kind of job is ideal for
you?
- What would be your ideal job?
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Workplace and - What kind of working hours - I would like full-time work.
Working hours would you prefer? - I’m flexible, but I prefer to…
Duties/ - What will your job involve? - I will be responsible for my

Responsibilities boss, who is…
- I will be in charge of….
Best things - What is the best thing about - The thing that I love the most
your job? is…
Reason for - Why do you love that job? - Well, I love this job because…
choosing
WRITING
Exercise 1
Write an email of application in response to the following advertised vacancy.
In your letter or email, you should mention:
 Why you write this email.
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 Where you saw the advertisement.
 Your experience and qualifications (recommended).
 Why you want to apply (optional).
 Ask questions about anything you think you need to know and/or Closure.
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UNIT 3: TOOLS
VOCABULARY
1. diagonal cutters (n) /daɪˈæɡənl ˈkʌtər/ Kìm cắt dây

2. drill (n) /drɪl/ Khoan
3. electrical tape (n) /ɪˈlektrɪkl teɪp/ Băng dính điện
4. flashlight (n) (US) /ˈflæʃlaɪt/ = /tɔːtʃ/ Đèn pin
= torch (n) (UK)
5. hacksaw (n) = saw (n) /ˈhæksɔː/ = /sɔː/ Cái cưa (cầm tay)
6. hammer (n) /ˈhæmər/ Cái búa
7. magnifier (n) /ˈmæɡnɪfaɪər/ Kính phóng đại
8. measuring tape (n) /ˈmeʒəriŋ teɪp/ Thước dây
9. pliers (n) /ˈplaɪərz/ Kìm
10. scissors (n) /ˈsɪzərz/ Cái kéo
11. screwdriver (n) /ˈskruːdraɪvər/ Tuốc nơ vít
12. soldering iron (n) /ˈsəʊldərɪŋ ˈaɪən/ Mỏ hàn
13. utility knife (phr) /juːˈtɪləti naɪf/ Dao đa dụng
14. wire strippers /ˈwaɪər ˈstrɪpər/ Kìm tuốt dây
15. wrench (n) (US) /rentʃ/ = /ˈspænər/ Cờ lê
= spanner (n) (UK)
16. (drill) bit (n) /bɪt/ Mũi (khoan)
17. blade (n) /bleɪd/ Lưỡi (dao, kiếm)
18. handle (n) /ˈhændl/ Tay cầm
19. jaw (n) /dʒɔː/ Phần kẹp (kìm)
20. shaft (n) /ʃɑːft/ Trục, cán
21. tip (n) /tɪp/ Đầu, đỉnh, mũi (tuốc nơ
vít, dao, mỏ hàn)
22. bore (v) /bɔːr/ Khoan
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23. clamp (v) = grip (v) /klæmp/ = /ɡrɪp/ Kẹp chặt

24. drive (v) /draɪv/ Bắt (vít)
25. hit (v) = strike (v) /hɪt/ = /straɪk/ Đánh, đập mạnh
26. insulate (v) /ˈɪnsjuleɪt/ Cách điện
insulation (n) /ɪnsjuˈleɪʃn/ Lớp cách điện
27. loosen (v) /ˈluːsn/ Nới ra
28. tighten (v) /ˈtaɪtn/ Vặn vào
29. twist (v) /twɪst/ Xoắn
30. adjustable (adj) /əˈdʒʌstəbl/ Có thể điều chỉnh được
31. flat (adj) /flæt/ Dẹt
32. hexagonal (adj) /heksˈæɡənl/ Có hình lục giác
33. sharp (adj) /ʃɑːp/ Sắc
34. slotted (adj) /ˈslɒtɪd/ Có rãnh
Exercise 1
Tutor says one word in Vietnamese, and then calls one student to say it in English.
1. Băng dính điện
2. Thước dây
3. Dao đa dụng
4. Tuốc nơ vít
5. Kìm cắt dây
6. Kìm tuốt dây
7. Mỏ hàn
8. Mũi (khoan)
9. Lưỡi (dao, kiếm)
10. Trục/ cán
11. Xoắn
12. Đánh/ đập mạnh
13. Kẹp chặt
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14. Có hình lục giác

15. Có hình mũi nhọn
Exercise 2: Crossword
1
2
3
4
5
6
7
8
9
10
11
1. In American English, a spanner is called a …………………..

2. It is a tool with insulators in the handle and is used for gripping and cutting
wires and cables.
3. It is a tool with a heavy metal head used for hitting nails.
4. It is a tool with a thin blade that cuts through metal.
5. To prevent the passage of electricity from something.
6. This tool is used for cutting various thin materials, such as paper,
cardboard, cloth, rope, etc.
7. You will need this tool if you want to bore a hole in the wall.
8. It is a small, battery operated light, which is good for seeing in dark spaces.
9. To hit the nails = To ………………….. the nails.
10. A ………………….. is very helpful for looking at details.
11. To make something less tight.
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Exercise 3
Find the odds one out.
1. A. Shaft B. Torch C. Handle D. Blade
2. A. Diagonal cutters B. Wire strippers C. Spanner D. Pliers
3. A. Utility knife B. Scissors C. Hacksaw D. Hammer
4. A. Pliers B. Wrench C. Magnifier D. Drill
5. A. Strike B. Twist C. Sharp D. Loosen
6. A. Insulation B. Screwdriver C. Measuring tape D. Soldering iron
7. A. Wedge-shaped B. Flat C. Slotted D. Bore
Exercise 4
Choose the sentences that use the underline parts correctly.
1. A. John left his tool kit in the truck.
B. A utility knife can easily cut through metal.
2. A. I used a drill to hit the nails.
B. Sam covered the wires with electrical tape.
3. A. I need a wrench to tighten the loose bolts.
B. The wires need to be cut by a hacksaw.
4. A. A screwdriver is used to drive screws.
B. You can use a soldering iron to twist the wires.
5. A. Scissors are used for gripping wires.
B. A drill is used for boring holes in various materials.
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LANGUAGE FOCUS
A. Structures and useful expressions to talk about future:
a. Future Simple:
 Positive: Subject + will + V (infinitive)
 Negative: Subject + will + not + V (infinitive)
 Question:
Yes/No Question: Will + Subject + V (infinitive)?
Answer: Yes, Subject + will.
No, Subject + will not (won’t)
WH-questions (Where, When, Why, What, How, etc.):
Question words + will + Subject + V (infinitive)?
a. Note: S + would like, want, expect, intend, etc + to V
B. Structures and useful expressions to talk about job duties:
a. Modals: must, have to, should, need to
 Positive: Subject + modals + V (infinitive)
 Negative: Subject + modals + not + V (infinitive)
 Question:
Yes/No Question: Modals + Subject + V (infinitive)?
Answer: Yes, Subject + modals.
No, Subject + modals + not
WH-questions (Where, When, Why, What, How…):
Question words + modals + Subject + V (infinitive)?
b. Useful expressions:
 Be responsible for + V (ing)
 Be in charge of + V (ing)
Exercise 1
Complete the sentences with the correct forms of the words or phrases in the box.
You can use a word/ phrase more than once.
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help allow enable be made of

be used to use be used for
1. A. What is this electrical tape used for?

B. It _____________ insulate electrical wires.
2. A. I can’t pull the insulation off this cord, it’s too thick.
B. You can use my utility knife, it _____________ remove the insulation quickly
and easily.
3. A. Do you know the function of this hammer?
B. Well, it _____________ you to drive nails into an object.
4. The handles of these scissors _____________ plastic.
5. A magnifier _____________ examining the tiny elements in the mainboard.
6. You should have diagonal cutters in your toolkit. They _____________ you to cut
thick cables.
7. A. What are the _____________ of wire strippers?
B. They _____________ grip and strip the insulation from electrical wires.
Exercise 2
Choose the correct question for each answer.
1. A. What does this screwdriver used to?
B. What are this screwdriver used to?
It is used to turn screws.
C. What are these screwdrivers used to?
D. What is this screwdriver used to?
2. A. What is this hammer use for?
B. What is this hammer used for?
It is used for hitting nails.
C. What does this hammer used for?
D. What are these hammers used for?
3. A. What does the uses of these drills? They allow me to bore holes in the
B. What do the uses of these drills? wall.
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C. What are the uses of these drills?

D. What is the use of this drill?
4. A. What are these tapes used for?
B. What is this tape used for? They enable me to insulate
C. What do these tapes used for? electrical wires.
D. What are these tapes uses for?
5. A. What does the function of this wrench?
B. What is the function of this wrench?
C. What are the functions of these It helps tighten and loosen nuts and
wrenches? bolts.
D. What do the functions of these
wrenches?
Exercise 3
Correct the mistakes in the following sentences.
1. How can I help you? – I’d like to buy a small sharp utility knife.
..........................................
2. That black heavy hammer is made of tough steel.
..........................................
3. I usually have a pair of light Chinese simple scissors in my toolkit.
..........................................
4. They are Russian cylindrical useful flashlights.
..........................................
5. Give me the white circular big saw on the table. I need to cut this pipe.
..........................................
6. My steel heavy wrench is really easy-to-use.
..........................................
7. Is this blue well-made handle insulated? – Yes, it is made of rubber.
..........................................
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8. I have a screwdriver in my toolkit. It has a metal hard shaft.

..........................................
9. How much is a sticky black long electrical tape? – It’s $10.
..........................................
10. My father just bought a German steel modern drill. It’s very expensive.
..........................................
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READING
Exercise 1
Read the article and match the tools with their functions. There may be more than
one correct answer.
TOP 7 ELECTRICAL TOOLS
Potentially very dangerous, fixing wires and electrical fixtures requires a lot of care
and proper tools. Investing in basic tools is beneficial, as they help ensure long-lasting
electrical connections and protect against electric shock. The following tools help
electricians handle any electrical work timely and safely.
1. Channel lock pliers
Channel lock pliers have several tasks to perform. They are useful when tightening
Romex connectors in electrical boxes, removing knockouts from the boxes, and
adjusting expansion-type ceiling fan boxes.
2. Screwdriver
Every electrician should have a set of screwdrivers. They are useful when driving
screws in electrical fixtures, or screwing the outside plates onto the wall or ceiling.
Many screwdrivers also feature insulation for safe use.
3. Hammer
A hammer is a necessary multifunctional tool for electrical work. It helps secure boxes
that come with nail-on brackets. You’ll also need it to drive Romex straps when adding
new Romex wiring.
4. Wire strippers
Wire strippers remove the insulation off electrical wires without damaging the interior
wire. They are equipped with different sized cutting teeth for various sized wires. They
also have a cut-off portion in order to cut the wire.
5. Utility knife
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A utility knife cuts through many materials and serves as an essential for any electrical
work. This knife is needed to cut the insulation off wires. You will also need to open
boxes when doing the installation and this tool will come in handy.
6. Measuring tape
A measuring tape helps when it comes to fitting new electrical fixtures and centering
lighting fixture boxes. Measuring wall height and depth as well as wire length represent
just some of the common electrical works.
7. Wrench
An adjustable wrench becomes handy when loosening or tightening nuts and bolts.
Moreover, wrenches with interchangeable bits also prove useful. Sometimes, a vise
grip wrench is required for an electrical works as well.
Adapted from an article in Scribd
A. Take knockouts out of the boxes

B. Turn screws in electrical fixtures
1. Wire strippers C. Remove the insulation off wires
2. Wrench D. Measure the length of wires
3. Utility knife E. Open boxes when fitting new electrical fixtures
4. Hammer F. Loosen nuts and bolts
5. Channel lock pliers G. Secure boxes equipped with nail-on brackets
6. Screwdriver H. Center lighting fixture boxes
7. Measuring tape I. Cut the wires
J. Tighten Romex connectors in electrical boxes
K. Drive Romex straps in case of Romex wiring
Exercise 2
Read the instructions for fixing underground wires. Then choose the correct answers.
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DO-IT-YOURSELF
FIXING UNDERGROUND WIRES
Fixing underground wires sounds difficult. But it’s actually simple. You just need a set
of tools to splice some wires.
To begin, switch off the electricity. Accidental shocks are always a risk when working
with electricity. Next, use a wire tester to test the electricity to make sure it is off. Push
a button on the same circuit. If it is safe, dig into the ground. You can use a flashlight to
inspect the wires, and find the damaged part. Then cut it off by a pair of diagonal cutters.
Next, strip the insulation off the wires by a utility knife. Use a pair of long nose pliers to
twist the ends of the wires together. Then, pull on them to make sure they are joined. If
they are, bind the ends together with electrical tape. After that, you will need a pair of
wire strippers to install waterproof insulation plastic covering on the wires. Finally,
connect the electricity.
Adapted from an article in Botana
1. What are the instructions mostly about?

A. why it is important to replace wires
B. how to fix a damaged wire
C. what insulation is made out of
D. how to inspect an electric circuit
2. Why should the electricity be switched off?
A. to avoid getting shocked by the wires
B. to make sure the wires aren’t damaged
C. to make it easier to find the wires
D. to check that the wires are connected
3. What can we use to remove the covering off the wires?
A. Flashlight
B. Diagonal cutters
C. Utility knife
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D. Long nose pliers

4. What can we use to bind the wires together?
A. Long nose pliers
B. Electrical tape
C. Wire strippers
D. Utility knife
5. What is the last step in the instructions?
A. strip the insulation from the wires
B. inspect the underground wires
C. install waterproof insulation
D. turn on the electricity again
Exercise 3
Read the article and choose the correct answer.
Recommended Pliers List for the Apprentice Electrician
(Dan Harmon)
While someone just becoming an electrician most likely has a limited budget, the set of
hand tools is not the place to cut cost by buying cheap tools. Cheap tools will not last and
are more difficult to use. Make sure that high-quality tools fill the new electrician's tool
bag.
The same basic tool may come in many different brands with many different prices, so I
will recommend brands as well as the actual tool where applicable. Klein makes high-
quality electrician tools, as do Knipex, Ideal and Greenlee.
Below I'm going to discuss some very specific recommendations of pliers - the primary
electrician’s tools.
Needle-Nose Pliers
A good set of needle-nose pliers is indispensable for the electricians. Klein and Knipex
both make a very good set, with built-in wire cutters. Needlenose pliers for the
electricians should always have the wire-cutter option.
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Lineman's Pliers
A good heavy set of lineman's pliers will often be needed. Again, Klein makes a very
good set with an optional fish-tape-pulling arrangement on the side - a very handy option
for the electricians.
Side-Cutting Pliers
Side-cutting pliers are common to every electrician’s tool set. These are used to not only
cut wires, but nails, cables, and other items. Make sure that the jaws are hardened for
such use, not merely intended for cutting copper or aluminum wires. Ideal makes two
different sets; one with red handles and one with blue handles and hardened jaws. Knipex
also makes a good set of side-cutting pliers. These pliers should be in the 8-inch - 10-
inch length.
Wire Strippers
Although not truly pliers, a pair of wire strippers is a necessary item in the electrician’s
tool belt. Wire strippers are available for Romex wires, but far more common are simple
strippers for smaller solid wires. Recommended are either Ideal or Greenlee strippers;
Ideal is usually a little cheaper, though Greenlee is more comfortable to use.
1. Answer the question: “What is the author’s purpose of writing this article?”
A. Advising the electricians to buy expensive electrical tools
B. Making an advertisement for some famous tool brands
C. Suggesting some specific types and brands of pliers
D. Emphasizing the importance of pliers to the electricians
2. Complete the summary below with NO MORE THAN THREE WORDS.
Even though you are a new electrician who hasn’t got much money, you should not fill
your (1) ____________ with cheap low-quality tools. Dan Harmon discusses about one of
the basic (2) ____________ - pliers and recommends some specific types.
According to Dan, needle-nose pliers must have the (3) ____________, and Klein and
Knipex both make a very good set including this part. Klein also produces a good set of (4)
____________, which has a fish-tape-pulling arrangement on the side. Electricians often
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use side-cutting pliers to cut wires, nails, cables, so the jaws must be (5) ____________.
Ideal provides two different sets with red and blue handles. The (6) ____________ of these
pliers should be from 8 to 10 inches. Wire strippers are necessary to the electricians. Apart
from the wire strippers for Romex wires, there are also simple ones, such as Ideal or
Greenlee strippers, to work on (7) ____________.
SPEAKING
Exercise 1
 Come back to the matching table in Exercise 1 - Reading Part.
 Work in pairs.
 Ask and answer about these tools’ functions.
 Use the given cues in the table and various structures to express the questions and
answers.
For example:
A: What are wire strippers used for?
B: It’s used for removing the insulation off wires and cutting the wires. What is the
function of a wrench?
A: It allows us to loosen nuts and bolts …
Student A: You are a professional electrician. You need a wrench but you left it in the tool
kit in the garage. The apprentice agrees to get it for you. Give him some information so
that he can get the right one.
Student B: You are an apprentice. The professional electrician needs a wrench but he left
it in the tool kit in the garage. You agree to get it for him. Ask for some information so that
you can get the right one.
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Kind of tool Allen wrench/ Hex key

Brand Patton
Functions tighten the allen screws in the electrical panel
Material  metal
 easy to carry, affordable
Size  medium
Shape  L-shaped
 hexagonal head
Color  black and white
 You are a salesman of Klein Company, which is famous for electrical tools. Your
company has just launched three different types of pliers.
 Prepare a short talk to introduce these types to your customers based on given cues.
 You may add some more information about it (if possible).
Good morning ladies and gentlemen! On behalf

of Klein Company, I’m going to introduce our
new products. We have just launched three
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different types of pliers. They are …
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PLIERS
 Parts of tool: Handles, head with gripping jaws or cutting edges
 Handles: be insulated
A. Long Nose Pliers
Functions:
 grip and cut wires
 make terminal loops of copper wires
Description:
 another name: needle nose pliers
 can reach tight space or small areas
B. Wire Strippers
Functions:
 remove insulation from wires
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Description:
 be equipped with different sized cutting
teeth for many wire sizes
C. Diagonal Cutters
Function:
 cut medium and big wires
 remove screws, nails or bolts
Description:
 length: from 4 to 8 inches
 another names: diagonal cutting pliers,
side cutters
WRITING
Exercise 1
Write the full sentences based on given words.
1. Electrical tape/ be/ make/ of/ plastic/ use to/ insulate/ electrical/ wires.
.........................................................................................................................................
2. Wire strippers/ use for/ cut/ remove/ insulation/ from/ wires.
.........................................................................................................................................
3. You/ can/ use/ diagonal cutters/ cut/ copper/ wires.
.........................................................................................................................................
4. I/ need/ allen wrench/ loosen/ screws/ electrical panel.
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.........................................................................................................................................
5. My/ hex wrench/ be/ make/ of/ metal/ have/ hexagonal/ head.
.........................................................................................................................................
Exercise 2
You are a customer and you want to order some tools from a tool store. Write an email to
the manager and write down the type of tools, the quantities that you need and their price.
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UNIT 4: MAKING COMPLAINTS
VOCABULARY
A. Making and dealing with complaints
1. Agreement (n) /əˈɡriːmənt/ Hợp đồng

2. Apologize for (vp) /əˈpɒlədʒaɪz/ /fə(r)/ Xin lỗi vì
3. Attach (v) /əˈtætʃ/ Đính kèm
4. Complain (v) /kəmˈpleɪn/ Phàn nàn
5. Complaint (n) /kəmˈpleɪnt/ Lời/sự phàn nàn
6. Contact (v) /ˈkɒntækt/ Liên hệ
7. Inconvenience (n) /ˌɪnkənˈviːniəns/ Sự bất tiện
8. Package (n) /ˈpækɪdʒ/ Kiện hang
9. Pleased (adj) /pliːzd/ Vui lòng
10. Reasonable (adj) /ˈriːznəbl/ Hợp lý
11. Reduce (the price) (vp) /rɪˈdjuːs/ /ðə/ /praɪs/ Giảm (giá)
12. Refund (n/v) /ˈriːfʌnd/ (n) /rɪˈfʌnd/(v) (sự) hoàn lại tiền
13. Replacement (n) /rɪˈpleɪsmənt/ Sự thay thế
14. Resolve (v) /rɪˈzɒlv/ Giải quyết
15. Return (n/v) /rɪˈtɜːn/ (Sự) trả lại
16. Troubleshooting tip (np) /ˈtrʌblʃuːtɪŋ/ /tɪp/ Mẹo xử lí sự cố
B. Problems
17. Bend (v) /bend/ Bẻ cong

18. A blank screen (np) /ə/ /blæŋk/ /skriːn/ Màn hình trắng
19. Compatible with (adj) /kəmˈpætəbl/ /wɪð/ Tương thích với
20. Crush (v) /krʌʃ/ Đè nát, làm nhàu
21. Dent (v/n) /dent/ Làm lõm/vết lõm
22. Fault (n) /fɔːlt/ Lỗi
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23. Faulty (adj) /ˈfɔːlti/ Bị lỗi

24. Flicker (v) /ˈflɪkə(r)/ Lập lòe, nhấp nháy
25. Flickering (adj) /ˈflɪkərɪŋ/ Lập lòe, nhấp nháy
26. Hole (n) /həʊl/ Lỗ
27. Jam (v) /dʒæm/ Kẹt
28. Jammed (adj) /dʒæmd/ Bị kẹt
29. A missing part (np) /ə/ /ˈmɪsɪŋ/ Thiếu bộ phận
30. Scratch (v) /pɑːt/ Làm xước
31. Stuck (adj) /skrætʃ/ Bị kẹt
/stʌk/
Exercise 1
1. Bẻ cong
2. Màn hình trắng
3. Tương thích với
4. Đè nát, làm nhàu
5. Làm lõm/vết lõm
6. Lỗi
7. Bị lỗi
8. Lập lòe, nhấp nháy
9. Lập lòe, nhấp nháy
10. Lỗ
11. Kẹt
12. Bị kẹt
13. Thiếu bộ phận
14. Làm xước
15. Bị kẹt
Exercise 2
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Look at the transcriptions and write the words or phrases

1. /rɪˈzɒlv/ ____________________
2. /rɪˈtɜːn/ _____________________
3. /ˈtrʌblʃuːtɪŋ/ /tɪp/ ____________________
4. /ˈkɒntækt/ _ _____________________
5. /ˌɪnkənˈviːniəns/ _____________________
6. /ˈpækɪdʒ/ _____________________
7. /pliːzd/ ____________________
8. /ˈriːznəbl/ _____________________
9. /əˈɡriːmənt/ _____________________
10. /əˈpɒlədʒaɪz/ /fə(r)/ _____________________
Exercise 3
1. I’m ringing up to make a c_ _ _ _ _ _ _ _ about the laptop I purchased last week. It
quickly runs out of battery.
2. This software is not c_ _ _ _ _ _ _ _ _ with windows servers 2003.
3. The bulb was suddenly f_ _ _ _ _ _ _ _ _ and then broken.
4. You said that you will give me a new one but two weeks have gone without
receiving any r_ _ _ _ _ _ _ _ _ _.
5. If you sign an a _ _ _ _ _ _ _ _ of employment with the company, you must follow
that company’s rules.
6. We’re p _ _ _ _ _ _to inform you that we’ll collect the faulty fan and give you a full
refund.
7. This drawer is s _ _ _ _, so I cannot move it.
8. The price of this fridge is quite r _ _ _ _ _ _ _ _ _. It’s not too expensive.
9. When I attempted to r _ _ _ _ _the iron to the store, the cashier said that it could be
sent away for repair.
10. I am writing to you to ask for a full r _ _ _ _ _ of the £34.99 retail price.
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LANGUAGE FOCUS
1. Making complaints
Complaints are expressions of "displeasure or annoyance" in response to an action or an
event. For example, you want to complain about the laptop you have just ordered because
the touchpad doesn’t work.
Common expressions/ structures to make complaints
 I wish to complain about …
 I’m ringing up to complain about …
 I’m calling to complain about …
 Excuse me but there is a problem about...
Common expressions/ structures to deal with complaints
 I’m sorry to hear that.
 I (do) apologize for that. (do for more emphasize)
 It must be our fault.
 I'm so sorry, but this will never happen again.
2. Passive voice of the present simple

 Use
Passive voice is used when the focus is on the action. It is not important or not known,
however, who or what is performing the action.
Example: My phone case is scratched.
 Form
+ S + is/am/are + P2 (+by O). Your phone case is scratched.
- S + is/am/are + not + P2 (+by O). Your phone case is not scratched.
? Is/am/are + S + P2 (+by O)? Is your phone case scratched?
Exercise 1
Choose the best answers.
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1) I wish …………….. about the new charger I bought from you yesterday.
A. complain
B. to complain
C. complaining
2) I ………………. up to complain about the air conditioner I bought at your store last
Tuesday.
A. ring
B. to ring
C. am ringing
3) I want………………. about the cooker I purchased from you last week.
A. to complain
B. complain
C. complaining
4) Excuse me but there ……………….. a problem about my new air-conditioner.
A. is
B. are
C. was
5) I’m sorry ……………….. that. We will resolve this problem right away.
A. hear
B. to hear
C. hearing
6) I sincerely apologize …………………… that. It won’t happen again.
A. about
B. for
C. of
7) It must …………………… our fault. We will give you 10% discount off the next
purchase.
A. be
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B. is
C. are
8) I'm so sorry, but this problem……………….. again.
A. will never happen
B. will happen
C. never will happen
Exercise 2
Write the past participle form of the following words. One example has been done for
you.
Bend Bent
Attach
Break
Burn
Crack
Crush
Dent
Jam
Resolve
Return
Scratch
Exercise 3
Identify the error (A, B, C or D) in each sentence and write the correct words/ phrases.
Write the full form of the auxiliary.
1. I’m ringing up (A) complain (B) about the new charger I bought (C) from (D) you
yesterday.
……………………………
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2. I call (A) to complain (B) about the screen protector I purchased (C) from you last week
(D).
……………………………
3. I’m sorry (A) hear (B) that. We will solve (C) this problem (D) right away.
……………………………
4. It (A) must is (B) our fault. We will give (C) you a 5% discount (D) off the next
purchase.
……………………………
5. Look (A) at my (B) case. The surface is burn (C). And the lock is jammed (D).
……………………………
6. Look! The handle is crushed (A) and twisted (B). Moreover, the top is dent (C) and
scratched (D).
……………………………
7. You’ve just delivered a desk to (A) our showroom. However it’s badly damaged (B).
The front right (C) hand leg bend (D).
……………………………
8. We’ve got a problem (A) with the hired car which you returned (B) this morning. One
(C) of the front sidelights breaks (D).
……………………………
9. The windscreen cracks (A) at (B) the bottom corner on (C) the passenger’s (D) side.
……………………………
10. The surface (A) of my fridge is scratch (B) by (C) the delivery guy. I knew he couldn’t
move (D) it safely.
……………………………
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READING
Exercise 1
Read the letter and choose the most suitable words to fill in the blanks.
Customer Service Department
Porelli Electronics
45F Hartlord Way
London, England
Dear Customer Service Representative:

I recently purchased a photocopier made by your company. It is the Porelli X- Force
Color Copier, model #5G.
There have been many problems with the copier since I bought it. The first thing I noticed
was that the paper gets (1) ………….… almost every time I use it. I have tried all of the
troubleshooting tips in the manual, but the paper continues to (2) ………….… in the
machine. Also the copier is not (3) ………….… with some of the computers in my office
because I thought it was able to connect with every kind of the computer. And finally,
the machine makes a very loud humming noise while in operation and this is distracting
everyone near it.
Because of these problems, I would like to send the product back to you for the (4)
………….… Please contact me with the instructions on your (5) ………….… process
so that I may take care of this as soon as possible.
Sincerely,
Phil Goudie
Copier /ˈkɒpiə r/ Máy photocopy

Manual /ˈmænjuəl/ Sổ tay hướng dẫn
In operation / ɪn /ɒpə rˈeɪʃən/ Đang vận hành
Distract /dɪˈstrækt/ Gây sao nhãng
1) 2) 3) 4) 5)
A. Stuck A. Jam A. Pleased A. Complaint A. Return

B. Dented B. Pass B. Reasonable B. Refund B. Troubleshooting
C. Fit C. Work C. Happy C. Contact C. Agreement
D. Broken D. Complain D. compatible D. Agreement D. Phone
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Exercise 2
Read the letter and answer the following questions with ONE WORD AND/OR A
NUMBER from the letter.
9 December 2016
Dear Sir or Madam,
Account No: 12345678
Customer Rights Act 2015
On 26 October 2015 I entered into a Hire Purchase agreement with you for an all in
one printer from Errol’s Electronics.
I now have a problem with the goods: The printer turns off after 5 minutes of use
and won’t switch on again for half an hour. I went back to the shop and they refused
to replace it.
I understand that under above legislation, it is your responsibility to resolve the
matter and would therefore ask that this is done within the next 14 days.
Yours faithfully,
Naresh Arun
Legislation / ledʒ.ɪˈsleɪ.ʃ ə n/ Pháp luật, pháp chế
1. What month is the letter written in?
2. What product did the writer buy?
3. How long can it be used before turning off?
4. What did the writer want the shop to do with it?
5. How much time is the shop allowed to resolve the matter?

Exercise 3
Read the letter and answer the following questions with no more than TWO
WORDS AND/OR A NUMBER from the letter.
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Jane Brown
123 Street
jane@brown.com.au
1 January 2013
Dear Manager
RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED
AT CABINET WORLD ON 15 DECEMBER 2012
I am unhappy with the quality of a television cabinet I bought at 5 Street on 15
December and I am writing to seek a replacement.
The cabinet doors do not open and shut properly and the stain on the cabinet is
uneven, with one half darker than the other. The cabinet was delivered on 30
December and I noticed this problem as soon as I unpacked it from the box.
The cabinet is not of acceptable quality and does not match the sample cabinet I
was shown in store. I would like you to replace it with one of the same quality and
finish as the sample and arrange for return of the faulty cabinet at no cost.
I have attached a photocopy of my receipt as proof of purchase.
I would like to have this problem fixed quickly please. If I do not hear from you
within 10 days, I will lodge a formal complaint with Consumer Affairs in my state.
You can contact me on 1234 5678 during working hours or after hours on 123 456
789 to discuss this matter further.
Yours sincerely,
Jane Brown
Enclosed: Copy of the receipt for television cabinet
Quality /ˈkwɒlɪti/ Chất lượng

Stain /steɪn/ Màu
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Uneven /ʌnˈiː.v ə n/ Không đều

Proof /pruːf/ Bằng chứng
Lodge /lɒdʒ/ Gửi
1. What faulty product is it?

2. What’s wrong with its stain?
3. When did the customer receive it?
4. What will the customer write if he does not hear from the manager?
5. What phone number can the manager call to contact the customer after
working hours?
Follow-up activities
1. Summarize Jane Brown’s problem
2. Choose one word in the story and explain it in English.
3. Choose one sentence in Active and change it into Passive.
SPEAKING
Student A: You are the customer calling to complaint about a technical problem
Student B: You are Peter. You' working at a store. Answer the phone and deal with the
complaint.
Linda Peter
Name of customer Linda Smith
Order number 240793/19
Description of Laptop
goods
Model number 1402
Details of The cursor can’t be
complaint moved by using the
touchpad.
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Solutions offered Repair; $10 discount off

next purchase
Customer response Accept
You are Peter. You are working at a store. Yesterday, you received a phone call about a
complaint from a customer. Now the manager asks you to report what happened. Based on
the table below, tell him about the complaint and give a suggestion to deal with this
complain.
Name of customer Linda Smith
Order number 240793/19
Kind of product Laptop
Model number 1402
Details of complaint The cursor – not move by using the touchpad.
WRITING
Exercise 1
Fill in the blanks with the words from the table. Two options are not needed.
contact writing to Dear attached
sincerely attach writing would like
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LeNguyen
Nhon Street
lenguyen.haui@gmail.com
24 July 2016
(1) ………….. sir/madam,
RE: COMPLAINT ABOUT FAULTY PHONE PURCHASED AT VIETTEL
SHOP ON 15 DECEMBER 2016
I am unhappy with the quality of the phone I bought on 19 July and I am (2) …………..
seek a replacement.
The product was delivered to my house on 20 July. Unfortunately, when I opened the
box, the phone case had a dent. I (3) ………….. you to replace it with another phone
case for free.
I have (4) ………….. a photocopy of my receipt as proof of purchase.
I would like to have this problem fixed quickly please.
You can (5) ………….. me on 0163 4349 874 to discuss this matter further.
Yours (6) …………..,
Le Nguyen
Exercise 2
You have bought a new mobile phone and in a few days of purchase it has stopped working.
You spoke to the company representative a week ago but it has still not been repaired.
Write a letter to the company. In your letter:
 Introduce yourself
 Explain the situation
 Say what action you would like to company to take.
Suggested template
[Name]
[Address]
[Email/Phone number]
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[Date]
Dear Sir or Madam,
Re: COMPLAINT ABOUT [product/ service] PURCHASED AT [location]
ON [date]
I am unhappy with the quality of [product/ service] I bought
at [location] on [date] and I am writing to seek [solutions].
[Details of the problems]
I have attached a photocopy of my receipt as proof of purchase.
I would like to have this problem fixed quickly please.
You can contact me on [phone number] to discuss this matter further.
Yours faithfully,
[Name]
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UNIT 5: ROBOTICS
VOCABULARY
1. Robot /ˈrəʊ.bɒt/ Người máy

2. Robotics /rəʊˈbɒt.ɪks/ Khoa học nghiên cứu người máy
3. Artificial intelligence /ˌɑː.tɪ.fɪʃ.əl ɪnˈtel.ɪ.dʒəns/ Trí tuệ nhân tạo
4. Application /ˌæp.lɪˈkeɪ.ʃən/ Ứng dụng, app
5. Sensor /ˈsen.sɚ/ Cảm biến
6. Automated /ˈɔt̬ əˌmeɪt̬ ɪd/ Được tự động hóa
7. Mimic /ˈmɪm.ɪk/ Bắt chước
8. Interact /ˌɪn.təˈrækt/ Tương tác
9. Improve /ɪmˈpruːv/ Cải thiện
10. Benefit /ˈben.ɪ.fɪt/ Lợi ích
11. Replace /rɪˈpleɪs/ Thay thế
12. Perform /pɚˈfɔːrm/ Thực hiện
13. Recognize /ˈrek.əɡ.naɪz/ Nhận diện
14. Protect /prəˈtekt/ Bảo vệ
15. Serve /sɝːv/ Phục vụ
16. Affordable /əˈfɔːr.də.bəl/ (giá cả) phải chăng
17. Detect /dɪˈtekt/ Phát hiện
18. Command /kəˈmænd/ Lệnh, yêu cầu
19. Wheel /wiːl/ Bánh xe
20. Processor /'prousesər/ Bộ xử lý
21. Controller /kənˈtrəʊlə(r)/ Bộ điều khiển
22. Actuate /ˈæktʃueɪt/ Dẫn động, truyền động
23. Actuator /ˈæktʃueɪtə(r)/ Bộ dẫn động, bộ phận truyền động
Exercise 1
1. Phát hiện
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2. Lệnh, yêu cầu

3. Bánh xe
4. Bộ xử lý
5. Bộ điều khiển
6. Trí tuệ nhân tạo
7. Ứng dụng, app
8. Cảm biến
9. Được tự động hóa
10. Bắt chước
11. Tương tác
12. Cải thiện
13. Lợi ích
14. Thay thế
15. Thực hiện
16. Nhận diện
17. Bảo vệ
18. Phục vụ
19. (giá cả) phải chăng
Exercise 2
Look at the transcriptions and write the words or phrases:
1. /ˈrəʊ.bɒt/ __________________
2. /rəʊˈbɒt.ɪks/ __________________
3. /ˌɑː.tɪ.fɪʃ.əl ɪnˈtel.ɪ.dʒəns/ __________________
4. /ˌæp.lɪˈkeɪ.ʃən/ __________________
5. /ˈsen.sɚ/ __________________
6. /ˈɔt̬ əˌmeɪt̬ ɪd/ __________________
7. /ˈmɪm.ɪk/ __________________
8. /ˌɪn.təˈrækt/ __________________
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9. /ɪmˈpruːv/ __________________
10. /ˈben.ɪ.fɪt/ __________________
11. /rɪˈpleɪs/ __________________
12. /pɚˈfɔːrm/ __________________
13. /ˈrek.əɡ.naɪz/ __________________
Exercise 3
1. A r _ _ _ _ is a machine that can perform a complicated series of tasks automatically.
2. R _ _ _ _ _ _ _ is the science of designing and operating robots
3. An a _ _ _ _ _ _ _ _ _ _ is a program designed to do a particular job.
4. This robot’s sensor can d _ _ _ _ _ the position of objects.
5. Robot s _ _ _ _ _ _ are what robots need to know the world around them.
6. The p _ _ _ _ _ _ _ is often referred to as the “brain” or “control center” in a robot.
7. The motors and drives inside a robot that create motion are called a _ _ _ _ _ _ _ _.
8. A _ _ _ _ _ _ _ _ _ intelligence (AI) is arguably the most exciting field in robotics.
9. This factory does not need many workers because it is mostly a _ _ _ _ _ _ _ _ .
10. Aibo Robot can be controlled by a wireless c _ _ _ _ _ _ _ _ _.
LANGUAGE FOCUS
Components Questions  What elements/parts  Q: What elements does
do/does + S+ have? this robot consist of?
 What elements/parts  A: This robot consists
do/does + S+ consist of? of three elements: a
Answers  S+ have/ has ………… humanlike body, a
 S+ consist(s) of processor, and a
………… camera.
Specifications Questions  What + is + the + N + of  Q: What is the height of
(Measurement – + S? Asimo model 2011?
What)  What + is + the + S +  = What is the Asimo’s
possessive + N? (model 2011) height?
Answers  It’s + number + unit of  A: It is 130 centimetres.
measurement
Questions  How + Adj + to be + S?  Q: How high is Asimo
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Specifications Answers  S + tobe + number + unit model 2011?

(Measurement – of measurement + (Adj).  A: It is 130 centimetres
How) (high).
Specifications Questions  What shape + to be +  Q: What shape is
(Shape) S? Aibo?
Answers  S + to be + Adj.  A: It has the shape of a
 S + have/has the shape of dog./ It’s shaped like a
+ Noun dog.
 S + to be + shaped + like
+Noun
Specifications Questions  How + to be + S +  Q: How is ASIMO
(Power) powered? powered?
 A: It is powered by a
Answers  S + to be + powered by 51.8 V battery.
+O
Specifications Questions  How do/does + S +  Q: How do we control
(Control system) control + O? ASIMO?
Answers  S+ control(s) + O1 + by  A: We control it by
+ O2 voice commands/a
 S + tobe + controlled + wireless controller/a
by + O computer.
 A: It is controlled by
voice commands/a
wireless controller/a
computer.
Benefits  Help sb (to) do s  Aibo can help you (to)
 Help sb with st look after your house.
 Allow/enable sb to do st  Snackbot can help
people (to) serve
snacks in office
buildings.
Exercise 1
Choose the correct word to complete the following sentences.
1. How ______ is Asimo?
A. heavy
B. weigh
C. weight
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2. What is the _______ of Asimo?

A. high
B. height
C. wide
3. Wakamaru’s sensors can help _____ self position, and collisions.
A. detected
B. detect
C. detecting
4. Wakamaru’s ability to recognize about 10,000 Japanese words enables it ______
communication with human beings.
A. carry out
B. to carry out
C. carrying out
5. Roomba’s basic sensors enables it ______ its tasks.
A. perform
B. performed
C. to perform
6. The Roomba is _______ by a removable NiMH battery
A. power
B. powering
C. powered
7. All Roomba models can be operated by manually _______ them to the room to be
cleaned and pressing a button.
A. carry
B. to carry
C. carrying
8. The robot's bumper allows it ______when it has bumped into an obstacle.
A. sense
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B. to sense
C. sensed
9. How ________ is Snakebot?
A. long
B. length
C. lengthen
10. This robot _______ five parts.
A. consists
B. consists of
C. consists off
Exercise 2
Reorder the given words to make meaningful sentences.
1. Robotic lawn mowers/ necessary. /contain / if/ rain /sensors/./
_____________________________________________
2. Wakamaru’s /self-position / helps / and/ collisions. /sensors /detect/./
_____________________________________________
3. places./Using /dangerous /explore /robots /helps /./
_____________________________________________
4. How /robot/ go?/far/ can/ this/./
_____________________________________________
5. controlled /can/ be/ by/ Robots /computer/./
_____________________________________________
6. What /does /consist of?/ this robot /parts/. /
_____________________________________________
7. How /Asimo?/ heavy /is/./
_____________________________________________
8. How/ robot/ reach?/ high/ can /this /./
_____________________________________________
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9. Most/ can/ operations./ maintenance /to / allow /robots /during/ take place/./
_____________________________________________
10. Robot /is /fish /like /a fish. /shaped/./
_____________________________________________
Exercise 3
Give the correct form of the verb in brackets.
1. Korean robots nowadays (consist of) ____________ a lot of modern equipment.
2. Anarchic-robots (shape) ____________ like spiders.
3. This robot’s microphone allows it (interact) ____________ with humans.
4. Robot lawn mowers help people (clean) ____________ their gardens.
5. Some robots (power) ____________ by solar cells.
6. Mars Rovers enable humans (explore) ____________ the red planet.
7. Many kinds of robots (control) ____________ by voice commands.
8. This domestic robot-guard can (detect) ____________ signs of a burglary.
9. Artificial Intelligence helps the humankind (develop) ____________ in many
aspects of life.
10. Robots’ sensors allow them (collect) ____________ information about the
environment around them.
READING
Exercise 1
Read the passage below and answer the questions
When will we have robots? We already have many kinds of robots! Industries use a
variety of robots and now robots are becoming more common in the home.
The Husqvarna Company makes a lawn mowing robot called the Auto Mower. The
robot has sensors that detect where objects are in the yard and it maneuvers around
them. The robot can cut the grass while you relax on the patio with a glass of lemonade!
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Also, Eureka now makes a robotic vacuum cleaner. Like the robot lawn mower, the
vacuum cleaner automatically detects where the furniture is and vacuums around it.
Robotic DogCars are becoming robots now that many cars have GPS (Global
Positioning Systems) on them. A car with a GPS system can give you directions on
how to go somewhere, tell you where the closest gas station is, and, some day in the
future, will drive itself. You will take a nap or read while the car drives itself to your
destination.
We even have robotic pets now. The Sony company makes a robotic dog named Aibo
that can sit, stand, and walk like a regular dog but can also communicate and take
pictures! Aibo understands certain commands, like a dog does, such as "Sit down",
"Stand up", "Turn right", etc. If you ask Aibo a question such as "How old are you?",
its eyes will flash the number of years old it is. Aibo is also a great guard dog. He can
patrol the yard and take pictures with a built in camera of anything suspicious.
Adapted from articles in Passporttoenglish
Decide whether the statements below are "True" or "False".

1. Robots are now common household equipment items.
2. The Auto Mower is a robot that can replace vacuums.
3. The Auto Mower cannot find out the positions of other objects.
4. Robotic DogCars with GPS systems now can drive itself.
5. Aibo has several functions of a normal dog, including protecting your house.
Exercise 2
Read the passage below and answer the questions.
Robot Race
Earlier this month, an unusual race was held in the Mojave Desert of southern
California. Thirteen scientific teams competed to see whose robots could travel more
than 225 kilometers. The winner would receive one million dollars.
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The Department of Defense of the USA organized the race known as the Grand
Challenge competition. It offered the prize to the team that could successfully move a
robot across the desert in less than ten hours. The purpose of the race is to increase
research into robotics. The Department of Defense says the use of robots will change
how wars are fought and reduce the number of people killed.
The race is considered the first of its kind because the robots were required to find their
own way to the finish line. Team members were not permitted to intervene after the
vehicles began to move. The robots had radar and laser sensors, GPS receivers and
computers.
Thirteen robots started the race, but none finished. Many crashed or stopped just after
the start. For example, the robot from Virginia Tech University in Blacksburg had its
brakes fail in the starting area. The robot from the only high school team in the
competition stopped after hitting a wall. The robot that traveled the farthest was built
by a team from Carnegie Mellon University in Pittsburgh, Pennsylvania. It traveled
more than eleven kilometers before it got caught at the edge of the road and its tires
started to burn.
Government officials praised the robots even though none finished the race. They
promised to hold the same competition again and again until a team wins the one
million dollar prize. The next race will probably be held next year. Until then, the
government plans to talk with some of the competing teams to find out how they built
their robots. And they may pay some of the teams for sharing the technology they have
already developed.
1) Where did this robot race take place?

A) In California
B) In England
C) In South Africa
2) How many people took part in this event?
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A) 6 people
B) 8 scientists
C) 13 teams
3) Why was this race organized?
A) Because these robots will maybe replace soldiers in the future
B) Because the US government wanted to organize a new game
C) Because the government wanted to improve the robots used by American
children
4) What were the rules?
A) You could help you robot to find his way
B) The robot had to find his way without your help
C) You could help the robot twice
5) Who won the race?
A) Carnegie Mellon University
B) The only high school team
C) Nobody
Exercise 3
Read the passage below and answer the questions
Parts of a Robot
Robots can be made in many ways, using all kinds of materials, but the most common
elements of robots are:
I. Sensors
Robot sensors allow a robot to get information about its environment. This information
can be used to guide the robot. Some sensors are familiar equipment:
- Cameras allow a robot to have an image of its environment, such as shape,
color, size and distance of objects.
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- Microphones allow robots to detect sounds. Sensors such as buttons in bumpers

can allow the robot to determine when it has collided with other objects.
- Some robots are equipped with thermometers and barometers to sense
temperature and pressure.
- Other types of sensors are: lasers for building maps of their surroundings,
supersonic sensors are a cheaper way to do that, only using high frequency
sound instead of lasers.
II. Effectors
The effectors are the parts of the robot that actually do the work. Effectors can be any
sort of tool that you can put on your robot and control with the robot's computer.
- End-Effectors: are the tools at the end of robotic arms that directly interact with
objects in the world, such as: grippers, spikes, hammers, and screw-drivers.
- Motors: are the tools that move the robots, such as joints and wheels
- Speakers: can allow robots to talk to us or make other sounds.
III. Controller
Controller – This device initiates one or more functions of operation in the robot arm,
such as starting, stopping, reversing, and changing speeds by giving a list of commands.
1. What are the main parts of a robot?

2. What help robots gain information of its surroundings?
3. What are a more affordable way than lasers to build maps of a robot’s surrounding?
4. What are some examples of end-effectors?
5. How can a controller operate a robot?
SPEAKING
Work in pairs. You are two electronic engineering students going to a robot exhibition
fair. Ask and answer about the specifications of ASIMO.
Student A:
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Name ASIMO
Developer _________
Shape Humanlike
Weight _________
Height 130 cm
Width _________
Color White
Main _________
Elements
Power a rechargeable 51.8 V
battery
Control _________
System
Price Not commercialized yet
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Student B:
Name ASIMO
Developer Honda
Shape ________
Weight 52 kg
Height ________
Width 45 cm
Color ________
Main Body parts like a human,
Elements sensors, a computer
processor
Power ________
Control a PC, wireless controller, or
System voice commands
Price ________
WRITING
Design your own robot. Describe your robot, including:
 Its name
 Its main parts
 Its functions
 Its benefits
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UNIT 6: REPORTICS
VOCABULARY
Words Phonetics Meaning

1. Appropriately/ properly(adv) /əˈprəʊpriətli/ - /ˈprɒpəli/ Một cách phù hợp
2. Assume (v) /əˈsjuːm/ Giả định/cho rằng
3. Be in operation (v) /ˌɒpəˈreɪʃn/ Hoạt động/vận hành
4. Burn (v) /bɜːn/ Vết bỏng,làm bỏng
5. Combine (v) /kəmˈbaɪn/ Kết hợp/ phối hợp
6. Come into contact with (v) /ˈkɒntækt/ Tiếp xúc
7. Confirm (v) /kənˈfɜːm/ Xác nhận
8. Convert st into st (v) /kənˈvɜːt/ Chuyển đổi,
9. Corrode (v) /kəˈrəʊd/ Ăn mòn
10. Corrosion (n) /kəˈrəʊʒn/ Sự ăn mòn
11. Damage (v) /ˈdæmɪdʒ/ Thiệt hại, hư hại
12. Defect (n) /ˈdiːfekt/ Lỗi
13. Effectively (adv) /ɪˈfektɪvli/ Một cách hiệu quả
14. Examine (v) /ɪɡˈzæmɪn/ Kiểm tra, khảo sát
15. Expose to (v) /ɪkˈspəʊz/ Tiếp xúc
16. Failure (n) /ˈfeɪljə(r)/ Sự hỏng hóc
17. Fatal (adj) /ˈfeɪtl/ Chí tử
18. Fatality (n) /fəˈtæl.ə.ti/ Cái chết
19. Identify (v) /aɪˈdentɪfaɪ/ Nhận biết, xác định
20. Incident (n) /ˈɪnsɪdənt/ Sự cố
21. Injured (adj) /ˈɪndʒəd/ Bị tổn thương
22. Injury (n) /ˈɪndʒəri/ Tổn thương
23. Internal- interior (adj) /ɪnˈtɜːnl/ - /ɪnˈtɪəriə(r)/ Thuộc về bên trong
24. Manufacture (v) /ˌmænjuˈfæktʃə(r)/ Chế tạo/sản xuất
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25. Manufacturer (n) /ˌmænjuˈfæktʃərə(r)/ Nhà sản xuất

26. Possibility (n) /ˌpɒsəˈbɪləti/ Khả năng
27. Possible (adj) /ˈpɒsəbl/ Khả thi
28. Procedure (n) /prəˈsiːdʒə(r)/ Quy trình
29. Relevant (adj) /ˈreləvənt/ Liên quan
30. Remark (n) /rɪˈmɑːk/ Lời nhận xét
31. Retrieve (v) /rɪˈtriːv/ Lấy, gọi ra (thông tin)
32. Solder- desolder (v) /ˈsəʊldə(r)/ - dɪˈsəʊldə(r)/ Hàn/ tháo mối hàn
33. Synthesize (v) /ˈsɪnθəsaɪz/ Tổng hợp
Exercise 1
Tutor says one word in Vietnamese, and then call one student to say it in English.
1. Vết bỏng
2. Chuyển đổi
3. Kiểm tra, khảo sát
4. Ăn mòn
5. Sự cố
6. Thiệt hại
7. Kết hợp
8. Khả thi
9. Tháo mối hàn
10. Liên quan
11. Nhà sản xuất
12. Lỗi
13. Giả định
14. Hoạt động
15. Một cách hiệu quả
Exercise 2
Look at the transcriptions and write the words:
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No. Transcriptions Words/ Phrases

1 /ˈfeɪljə(r)/ ___________________________________
2 /ˈdæmɪdʒ/ ___________________________________
3 /ˈɪndʒəri/ ___________________________________
4 /ˌmænjuˈfæktʃə(r)/ ___________________________________
5 /ˌpɒsəˈbɪləti/ ___________________________________
6 /rɪˈmɑːk/ ___________________________________
7 /fəˈtæl.ə.ti/ ___________________________________
8 /kəˈrəʊʒn/ ___________________________________
9 /əˈsjuːm/ ___________________________________
10 /prəˈsiːdʒə(r)/ ___________________________________
Exercise 3
1. While e_ _ _ _ _ _ _ _ the pump, we found that it was in good operation.
2. You have to check the components inside the computer to i_ _ _ _ _ _ _ its condition
is good or not.
3. The solar cells c_ _ _ _ _ _ the sunlight into the electrical energy.
4. He was thought to be f_ _ _ _ due to an electrical shock.
5. Don’t e_ _ _ _ _ yourself to any energized electrical devices. You may get an
electrical shock.
6. He was a_ _ _ _ _ _ to be in electrocution due to a heavy electrical shock.
7. This product is no longer on sale because of some manufacturing d_ _ _ _ _ _.
8. This program allows you to r_ _ _ _ _ _ _ items quickly by searching under a
keyword.
9. This machine has worked without i_ _ _ _ _ _ _ for 3 years. You don’t need to buy
a new one.
10. The software works really e_ _ _ _ _ _ _ _ _ _ without any defects and complaints.
LANGUAGE FOCUS
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Conjunctions:  When/ While/ As + Present tenses, Present tenses.

When/ While/ As  When/ While/ As + Past tenses, Past tenses.
 When + V_ing, Past tenses/ Present tenses.
Conjunctions:  Because of / Due to + N/ V_ing = Because + S +V
Because of/ Due to/
Because
Passive voices in Active Voice Passive voice
past tenses Past simple S + V_ed + O. S + was/were + PII + by +
O.
Past continuous S + was/ were + S + was/ were + being + PII
V_ing + O. + by + O.
Exercise 1
Choose the most suitable conjunctions for blanks.
1. _______ the switch closed, the light was still on.
A. When B. Due to C. Because of
2. While checking, all the components were in good quality ________ regular
maintenance.
A. when B. because of C. because
3. He got an electric shock _________ the exposure to energized electrical plugs.
A. due to B. because C. while
4. We ordered these cabinets for the office ____________ they were made of iron.
A. because B. because of C. when
5. __________ the Internet was shut down suddenly, we didn’t finish the report.
A. Due to B. Because C. Because of
6. I can’t see anything on that smartphone anymore _______its broken screen,
A. Because B. Because of C. As
7. The incident took place at about 8.30 a.m _______ the three cartons were taken out
from the pallets.
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A. when B. due to C. because of

8. _________ the plug was checked; a loose connection was found at the feed end.
A. When B. Because of C. Due to
Exercise 2
Complete the report about the accident. Use the correct past tenses in active or passive
voice.
Date of accident: 9 June
Time: 10.15 a.m
Place: The storeroom in the machine shop
Employee: Fernando Sanchez
Description:
On 8 June, the employee ________ (1. take) ten 1.5 m steel pipes to the storeroom. He
________ (2.put) eight pipes on the racks, but he didn’t finish the job. While he
________ (3. do) his job, his telephone ________ (4. ring) and he ________ (5. stop) to
answer it. The next morning, he ________ (6. forget) two pipes were still on the floor
and he ________ (7. trip) over them. They ________ (8.be) sharp and his leg ________
(9.cut) by them. The cut was 40 mm long and it ________ (10. need) a bandage. The
employee ________ (11.take) to the doctor’s right after the accident .
READING
Exercise 1
Read the report and answer the questions
MISSING CARTONS
INCIDENT:
The three cartons were taken from - Cartons removed from storage rack prior
three pallets. The plastic film over the to picking stage.
pallets was torn. There were no signs 3. Assumptions we can safely make:
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of a break-in to the warehouse form the - Theft carried out by insider (warehouse
outside. worker)
CAUSES: - Incident took place 08.30-09.25
We know all for certain that (1) the 4. Some mistakes identified:
cartons were RFID – tagged on - Faulty portal C left out of action for two
receipt, (2) all carton tags scanned weeks
positive during put-away and - Hand scanning not carried out at portal C
picking and (3) one RFID scanning RECOMMENDATIONS:
portal (portal C, between the - Immediately review all CCTV footage in
warehouse and staging area) was relevant areas.
faulty at the time of the incident. - Don’t inform police until more
1.Possibilities: information available.
- Good stolen after picking from
storage rack and before staging
- Theft occurred in staging area
2. Things we can definitely rule
out:
- Cartons taken during receiving
stage
1. How was the plastic film over the pallets before staging?
2. When was the incident assumed to happen?
3. Who was the most likely person who carried out the theft?
4. What was wrong with the portal C’s hand scanning?
5. What was the recommendation with the CCTV footage?
Exercise 2
Read the report and choose the correct answer for each question.
INCIDENT Report Detail
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REPORT FOR CHECKING RAW WATER PUMP CAPACITY AT NITTOKU

VIETNAM COMPANY
Incident: 1429473 -- Report ID: 0342016 -- Event Date: 04/03/2016
Inspection Open date SIC
312319478 04/03/2016 3532
On March 4th, 2016, at 13.00 P.M, a maintenance manager of Nittoku Vietnam - Mr.
Kosan - informed a trouble problem about raw water pump flow to Mr. Suki, an electrical
engineer. The amount of water in the raw water pump was not enough to flow compared
to the basic design. Then, they observed flow indicator transmitter which was displayed
30m3/h. The level of intake water is at high level of 1.8 m from intake bottom. Then,
they metered the flow of water pumps and found that it was smaller than the design value.
They had to took some actions to find the reason.
Firstly, they checked the foot valve and the pump chamber but they were both clean and
in good condition. Secondly, the current of the pump was checked when running and the
current value was normal, below nominal current of 15.6 A. Thirdly, while checking
capacity of the pump by portable flow meter and comparing with flow meter online in
the discharge pipe, they found the differences between the two results about 25m3/h. As
a result, the sensor of flow meter online was checked, it was dirty, which made the value
of capacity measurement was not correct. That meant there was no problem with pumps
but with the flow meter. They cleaned and recalibrated flow meter online. After that, the
capacity of water pump measured were the same.
Some preventive actions for future use: the sensor of flow meter online needs cleaning
at least once a month and calibrating once every 3 months. The operator’s leader needs
to have a daily check sheet of raw water pump to control this machinery in good operating
condition.
1. When was the incident?

2. What was the problem with the amount of water in the raw water pump?
3. How was the foot valve when being checked?
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4. What caused the incident?

5. How often should the sensor of flow meter online be cleaned?
Follow-up Exercise: Read the report again and fill in the report form:
Location Time Incident description Degrees Causes Recommendat
of ion
Injuries
SPEAKING
Exercise 1: Mono-talk
Use the report form in the Follow-up part, prepare a short talk to report the incident
happened.
Exercise 2: Report
Make a short report about an incident you may get at work and Exercise talking to your
tutor. You may base on below suggested questions:
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 When did the incident happen?

 Where was the incident?
 What was the problem found at first?
 What component/ equipment was checked and identified?
 What was assumed to cause the incident?
 What was recommendation of the incident?
WRITING
Look at the form of a report from a company.
NAME OF THE COMPANY
ADDRESS OF THE COMPANY BRANCH OFFICE ( IF YES)
Date: ---------------------
TROUBLE/INCIDENT/ACCIDENT REPORT OF ---------------------------------------
1. Owner’s Name:
(Write exact name of Owner)
2. Messrs. Name:
(Write exact name of contractor who signed contract with the company)
3. Project Name – Work Item: (answer “Where” question)
4. Trouble Notification:
Time of trouble happened: Hrs:… Min … on date …… (answer “When”
question)
Trouble informed by: (answer “Who” question)
Information received by: (answer “Who” question)
5. Trouble/Incident/Accident Description: (answer “Who”; “When”; “What”
question)
Who come to the site to investigate? To whom did he communicate about trouble?
Content of trouble information, when did staff of the company arrive trouble place
(to show the staff’s effort to customer)? What we found on site, broken things,
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damaged things, something remain at site as well as traces leading to trouble

happen. Information we interview the operator if possible.
6. Causes (for “Why” question)
Write the exact cause if possible otherwise we must write all potential causes may
bring trouble.
7. Action/Trouble solving: (answer “Who”; “When”; “How” question)
Tell clearly the right thing we have been done for solving. It may have temporary
solution and permanent solution.
When did we complete? Who confirm for the work?
8. Preventive action: (answer “How” question)
Suggest the right solutions to prevent the same trouble or/and the solutions to
exterminate risks which may come from potential causes showed above
9. Recommendation/ Remark:
Mention something or point out matters/cases that the company will not warrant
if operator violates.
Reported By:
Write a short report (about 70-100 words) based on the above form about one of
incidents at work you know/ remember.
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UNIT 7: PROJECT PLANNING
Vocabulary
No. New word Pronunciation Vietnamese meaning
1. Construction period /kənˈstrʌkʃ(ə)n ˈpɪərɪəd Tính toán thời gian thi công
estimation ɛstɪˈmeɪʃ(ə)n/
2. Design the drawings / dɪˈzʌɪn ðə ˈdrɔː(r)ɪŋ/ Thiết kế bản vẽ
3. Efficiency (n) /ɪˈfɪʃ(ə)nsi/ Hiệu quả
4. Equipment price /ɪˈkwɪpm(ə)nt prʌɪs/ Giá thiết bị
5. Estimate equipment /ˈɛstɪmət ɪˈkwɪpm(ə)nt Tính toán thiết bị và vật tư

and materials (ə)n məˈtɪərɪəlz/
6. Expect (v) /ɪkˈspɛkt/ Kỳ vọng
7. Meet the deadline /miːt ðə ˈdɛdlʌɪn/ Hoàn thành đúng hạn
8. Occur (v) /əˈkəː/ Xảy ra
9. Quotation (n) /kwə(ʊ)ˈteɪʃ(ə)n/ Bảng giá
10. Read design report riːd dɪˈzʌɪn rɪˈpɔːt/ Đọc báo cáo thiết kế
11. Read Technical /riːd ˈtɛknɪk(ə)l Đọc thông số kỹ thuật

Specification ˌspesɪfɪˈkeɪʃən/
12. Suggest (v) /səˈdʒɛst/ Gợi ý/ đề xuất
13. Time duration /tʌɪm djʊˈreɪʃ(ə)n/ Thời gian
Exercise 1
Tutor says random words in Vietnamese, and then call students says them in English.
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Exercise 2
Look at the transcriptions and write the words or phrases
1. /kənˈstrʌkʃ(ə)n ˈpɪərɪəd ɛstɪˈmeɪʃ(ə)n/ ………………………………
2. /kwə(ʊ)ˈteɪʃ(ə)n/ ………………………………
3. /ɪˈkwɪpm(ə)nt prʌɪs/ ………………………………
4. /ɪˈfɪʃ(ə)nsi/ ………………………………
5. / səˈdʒɛst/ ………………………………
Exercise 3:
1. It was difficult to e_ _ _ _ _ _ _how many plugs were broken.
2. We decided to make another q_ _ _ _ _ _ _ _to inform the customers about the higher
price.
3. The p_ _ _ _ _ _ _ work has to be done before next week to move to installation work.
4. For guarantee and maintenance work, we will have staff check weekly o_ _ _ _ _ _ _ _
_ for about one year.
5. The manager will provide more b_ _ _ _ _ to develop electronics manufacturing in 2016.
6. Some problems are p_ _ _ _ _ _ _, so we should be careful during the project.
7. He e_ _ _ _ _ _ to develop a new kind of machine to cut steel faster in the future.
8. You should set d_ _ _ _ _ _ _ for every work you do to achieve the best results.
9. If you have a problem, you can make a trouble r_ _ _ _ _ to us through hotline 364-5611.
10. During the period of i_ _ _ _ _ _ _ _ _, each step will be strictly examined and followed
by the manager.
LANGUAGE FOCUS
Tenses Future simple Near future
Form (+) S + will/shall + V(inf) (+) S + am/is/are + going to V(inf)
(-) S + will/shall + not + V(inf) (-) S + am/is/are + not + going to
(?) Will/shall + S + V? V(inf)
(?) Am/is/are + S + going to V(inf)?
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Usage - Facts about the future - Actions that we have decided to do

My car will be 5-year use next in the future. (future plans/ intention)
year. I’m going to visit fix this engine next
- Decisions made at the moment weekend.
of speaking - Things that we believe or predict
Sit down! I’ll open the air about the future, basing on good
conditioner for you now. evidence.
- Give opinions/ promises/ Look at the signal. The TV is going to
prediction about the future. be broken.
I’m sure your DVD player will be
fixed soon.
Adverbs Tomorrow, tonight, next week/ month/ year, someday, in the future
May/might Show possibility in the future:
Where will you travel next year? I think I might visit Italy next year.
Are you watching the game on Sunday? I might not watch the football
game on Sunday; I am too busy.
What will you eat for lunch? I may eat at McDonald’s for lunch.
I have a lot of homework to do, so I may not go to her party this weekend.
What problems we may have during the project? – I think there may be an
electrical black out.
Useful language / expression used in a master schedule.
Phase Questions Useful language / expression
1 - What is your objective after the - I expect to install/ produce …
project?
2 - What available device do you have? - Our available staff/ budget/ tools
What devices do we need more? are…
- We need + number + devices
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3 - When is the project going to be - The project will be launched/

launched/completed? completed on + specific time (eg:
- What are we going to do on + date? Aug 27th, Monday…)
- When is the deadline? - We are going to … + tasks
- The deadline will be set + on +
specific time
4 - What problems we may have? - We may/ might foresee/ predict
- What are the solutions? some problems like …
- We/ I suggest + solution + for
this problem
Exercise 1
Complete the table of these adjectives, then use the adjectives to write sentences to
compare some couples of products
Adjectives Comparatives Superlatives
Efficient
Long
Cheap
High
Expensive
Low
Reasonable
Convenient
Powerful
Good
Compare two kinds of water heater

Electric heating Gas heating
Life expectation 13 years 12 years
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Efficiency 0.90 0.60

Price $300 to $2880 $250 to $1500
Capacity 25 liters of water 20 liters of water
Types Storage, tankless, heat pump. Storage, condensing
 ……………………………………………………………………………
 …………………………………………………………………………....
 ……………………………………………………………………………
 ……………………………………………………………………………
 ……………………………………………………………………………
Compare two kinds of lamps
LED lamp Halogen lamp
Lifetime (hours) 50,000–100,000 3,000–6,000
Watt/ hour 9-12 43

Price/ bulb $5.00 $1.50
Cost of electricity ($0.15 $18.00 $180.00
/kWh)
Bulbs needed to last 24,000 1 12
hours
 ……………………………………………………………………………
 ……………………………………………………………………………
 ……………………………………………………………………………
 ……………………………………………………………………………
 ……………………………………………………………………………
Exercise 2
Put the words into the correct order to make completed sentences.
1. The/ at/ project/ going to be/ is/ started / of/ the beginning / new year/./
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………………………………………………………………………………….
2. Need/ a/ high-quality/ the/ we/ engine/ to/ diesel/ drive/ for/ electrical blackout/
electricity generator/./
………………………………………………………………………………….
3. For/ model/ inverter compressor/ digital/ the/ is/ warranted/ compressor/ years/ ten/
for/./
………………………………………………………………………………….
4. New/ because/ the/ materials/ new/ are/ lighter/ much/ than/ the/ ones/ of/ old/
switches/./
………………………………………………………………………………….
5. A/ usually/ made/ linking/ together/ electrical components/ with/ pieces/ wire cable/ of/
circuit/ is/ by/./
………………………………………………………………………………….
6. Easily/ calculate/ you/ equivalent/ the/ you/ when/ can/ have/ you/ identical/ in/
resistors/ parallel/ can/./
………………………………………………………………………………….
7. An/ electric motor/ and/ electric current/ a/ magnetic field/ in/ produce/ an/ turning
movement/./
………………………………………………………………………………….
8. Signals/ the/ control unit/ that/ the/ is/ closed/ switch/ the/ and/ door/ closed/ ./
………………………………………………………………………………….
READING
Exercise 1
Read the text and answer the questions WITH NO MORE THAN TWO WORDS.
Electronics Primer: How to Solder Electronic Components
Materials and Equipment
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Soldering equipment and materials.

The solder in this picture is coiled inside a plastic tube; it is pulled through the top as
needed. The spring on the stand holds the hot soldering iron. The damp sponge is used
to clean the tip of the iron. Solder braid is used to remove solder; solder is "soaked up"
into the braid when it is heated by the soldering iron. The wire strippers can be adjusted
to strip the plastic covering off of various thicknesses of wire. The prototype board is
used to connect electronic components in a circuit.
Solder braid
 This is used to remove solder.
 To use the braid, place it over the solder to be removed and heat it from above
with the iron. The solder will flow into the braid.
 Solder braid is used to extract an electronic component that is soldered onto a
board.
 It is also used to reduce the amount of solder on a connection.
Prototype board
 A prototype board is used to assemble the circuit. The board shown is
from www.protostack.com, but Jameco Electronics also supplies prototype
boards.
 Prototype boards have copper tracks or pads for connecting components.
Steel wool or fine sandpaper
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 This is used to clean connections prior to soldering.

 Solder will not flow over a dirty connection.
 Crocodile clips
 These can be used as heat sinks, if needed.
Adapted from articles in Quizlet
Read the text and answer the questions WITH NO MORE THAN TWO WORDS.
1. Where is the solder in the picture? ______________a plastic tube
2. What is solder braid used for? – to ______________
3. What is used to strip the plastic covering of wire? - __________________
4. Why can prototype boards connect components?- because they
have ____________or pads
5. How can connection prior be cleaned to soldering? – by ___________/ fine sandpaper.
Exercise 2
Read the text and complete the summary with NO MORE THAN 3 WORDS.
HEAT PUMPS
A heat pump is an electrical device that pumps heat from one place to another. During
cold weather, it extracts heat from the outside air, and transfers it into the building.
During hot weather, the heat pump reverses this operation, and transfers heat from inside
the building to the outside.
The machine is based on the two principles of the refrigeration cycle: (1) when a gas is
compressed, it condenses, and gives out heat, and (2) when a liquid is expanded, it
evaporates, and absorbs (or takes in) heat.
The main parts of a heat pump are a compressor, and expansion valve, two fans, a
reserving valve and two sets of coils, one on the outside and the other on the inside of
the building. The coils are thin pipes which are bent in a U shape many times. They can
absorb and give our heat.
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The compressor pumps a special fluid called a refrigerant around the coils. The
refrigerant is under high pressure as it flows from the compressor to the condenser. As
the fluid passes around the condenser coils, it gives out heat to the surrounding air. The
fluid then passes through the expansion valve. Here the pressure is suddenly reduced and
the fluid expands. This makes it evaporate. As the fluid passes around the evaporator
coils, it absorbs heat from the surrounding air, making it cold. Then the fluid flows back
to the compressor.
In the cold weather, the outside coil acts as the evaporator and the inside coil acts as the
condenser. The fluid in the evaporator is under low pressure, and so it evaporates. The
fan pulls the outside air over the evaporator and the fluid absorbs heat from it. The
compressor then pumps the heated fluid into the building under high pressure to the
condenser. The second fan blows air over the condenser, and the heated air is blown into
the building.
Adapted from articles in Obuda
During cold weather, the heat is extracted from the outside air to transfer into the house.
(1) ………………… – a special fluid is pumped around the coils by the compressor. The
coils include thin (2) ………………… in a U shape. First, the outside air is pulled through
the (3) ………………… by the first fan and is absorbed the heat by the fluid. Then the
heated fluid into the building is pumped (4) ………………… to the condenser by the
compressor. In the condenser, the (5) ………………… blows air over. Finally, the air is
heated and blown into the house.
SPEAKING
 A is project manager who is going to implement the electronic project for client.
 B is a house’s owner who wants to have a new circuit and a water heater for his
bathrooms.
 Now ask and answer about the project. Use various structures to ask and answer the
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project
Student A:
Objective (1) ………………………….

Time duration (2) ………………………….
Budget (3) ………………………….
Equipment Available: Requirement:
(4)  switch: 2
………………………….  wire: 30m
………………………….  100-watt bulb: 5
………………………….  control board: 1
………………………….  water-heater: 1 (Compare
between 2 brands)
Brand Panasonic Ariston

Capacity 25 liters of water 15 liters of water
Price $500 $300
 Choose Ariston (reasonable price)
Man power 3 technicians ( $300 each) ???
Student B
Objective Set up an electrical circuit in 5 bathrooms

Time duration 5 days (20-24/10)
Budget $1,500
Equipment Available: Requirement:
 screw: 20 (1) ………………………….
 switch: 1 ………………………….
 wire: 15m ………………………….
 fuse: 1 ………………………….
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Brand Panasonic Ariston

Capacity (2) (2)
…………………………. ………………………….
Price (3) (3)
…………………………. ………………………….
 (4) ………………………….???
Man power 2 technicians (because of lack of budget)
 Imagine you are a project manager. Write about your master schedule.
 Replace cable network in an office

Objectives
 Connect to the Internet
Time duration  5 days (10/8 – 14/8)
Budget  $5000
 Available:
1. Electrical socket: 10
2. Computer: 10
3. Installing tools: 5 sets

Equipment
 Requirement:
1. Cable: 100 meters
2. Modem: 10
3. Wi-fi Reuter: 10
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Man power  Requirement: 5 technicians
 Replace cable network:
1. Install new computers: 10/8
2. Connect cable to new computers: 11/8
Tasks - schedule  Connect to the Internet
1. Install modem and wifi generator: 12/8
2. Activate new network system: 13/8
3. Test and report: 14/8
 Check daily operation
Maintenance  Make trouble report
 Instruct for customer about reason of trouble
WRITING
Exercise 1
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Work summary:
………………………………….. 5th, Jan, 2017 – 17th, Jan, 2017
…………………………………… 10th, Jan, 2017 – 26th, Jan, 2017
……………………………………….. 24th, Jan, 2017 – 28th, Fed, 2017
Equipment order and delivery …………..7th, Feb, 2017 – 6th, Mar, 2017
………………………………………. 28th,Feb, 2017 – 6th, Mar, 2017
Start supply power From ………….27th, ………….Mar,
2017
……………………………………. 3 weeks after starting supplying power
Exercise 2
Complete the sentences with suggestions.
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1. The contract will/ sign/17th, January, 2017. (passive voice)

…………………………………………………………………………………………..
2. The design and estimation phase will/ last/the last week of January/ the last week of
February. (from … to)
…………………………………………………………………………………………..
3. Phase design and estimation will/ break/ down / 5 tasks: preparation, design the
drawings, estimate equipment and materials, make quotation/ construction period
estimation. (passive voice)
…………………………………………………………………………………………..
4. The equipment will/ supply/ install/ February, 7th/ third/ week/March.(passive voice/
from…to)
…………………………………………………………………………………………..
5. project /will /start supply/ power/ 27th, March, 2017 /after/ commission/ and test run/ and
/handover /customer.
…………………………………………………………………………………………..
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6. The guarantee/ maintenance work/ will/ last/ nearly 1 month / 27th, March / 17th,
April.(from…to)
…………………………………………………………………………………………..
Exercise 3
Write a short report about this master schedule.
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UNIT 8: PROJECT PRESENTATION
Vocabulary
No. New word Pronunciation Vietnamese meaning
1 Installation (n) /ɪnstəˈleɪʃ(ə)n/ sự lắp đặt
2 Inspect (n) /ɪnˈspɛkt/ giám sát
3 Purchase /ˈpəːtʃɪs/ mua bán
4 Make trouble report /meɪk ˈtrʌbəl rɪˈpɔːt/ Báo cáo vấn đề
5 Commissioning and /kəˈmɪʃən ən rɪˈpɔːt/ Vận hành và kiểm tra

test
6 Outcome (n) /ˈaʊtkʌm/ Sản phầm
7 Electrical blackout (n) /iˈlektrɪkəl ˈblæk.aʊt/ Sự cố điện
8 Installation Inspection /ˌɪnstəˈleɪʃən ɪnˈspek.ʃən/ Kiểm tra lắp đặt
9 Overhead (n) /ˈəʊvəhɛd/ Chi phí quản lý
10 Budget (n) /ˈbʌdʒɪt/ Kinh phí
11 Handle (v) = Solve /ˈhand(ə)l/ Giải quyết
12 Trouble solving /ˈtrʌb.əl sɒlvɪŋ/ Giải quyết vấn đề
13 Back – up plan /bæk ʌp plæn/ Kế hoạch dự phòng
Exercise 1
Tutor says random words in Vietnamese, and then call students says them in English.
Exercise 2
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1. We e _ _ _ _ _ to develop a new kind of fax machine to transfer data faster.

2. The manager will provide more b_ _ _ _ _ _ to improve quality of products.
3. The project will l _ _ _ _ _ _ _ next month and finish in the next 2 years.
4. He spends more money on improvements in e _ _ _ _ _ _ _ _ _ at the factory
5. People suggest that two electricity g_ _ _ _ _ _ _ _ _ should be run with this
energy.
6. We will b_ _ _ _ down the project into 3 tasks
7. You should check up the machine carefully before o _ _ _ _ _ _ it.
8. We need f_ _ _ _ _ some problems during the project.
9. To h_ _ _ _ _ the leakage problem of the pipe system, I suggest buying new
soldering machine.
10. There are many causes of electrical b _ _ _ _ _ _ _ in an electrical network
LANGUAE FOCUS
Tenses Future simple Near future
Form (+) S + will/shall + V(inf) (+) S + am/is/are + going to V(inf)
(-) S + will/shall + not + V(inf) (-) S + am/is/are + not + going to V(inf)
(?) Will/shall + S + V? (?) Am/is/are + S + going to V(inf)?
Usage - Facts about the future - Actions that we have decided to do in

the future. (future plans/ intention)
My car will be 5-year use next
year. I’m going to visit fix this engine next
weekend.
- Decisions made at the moment of
speaking - Things that we believe or predict about
the future, basing on good evidence.
Sit down! I’ll open the air
conditioner for you now.
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- Give opinions/ promises/ Look at the signal. The TV is going to be

prediction about the future. broken.
I’m sure your DVD player will be

fixed soon.
Adverbs Tomorrow, tonight, next week/ month/ year, someday, in the future
May/might Show possibility in the future:
Where will you travel next year? I think I might visit Italy next year.
Are you watching the game on Sunday? I might not watch the football game
on Sunday; I am too busy.
What will you eat for lunch? I may eat at McDonald’s for lunch.
I have a lot of homework to do, so I may not go to her party this weekend.
What problems we may have during the project? – I think there may be an
electrical black out.
Useful language / expression used in a master schedule.
Phase Useful language / expression
1 - I expect to install/ produce …
2 - Our available staff/ budget/ tools are…
- We need + number + devices
3 - The project will be launched/ completed on + specific time (eg: Aug

27th, Monday…)
- We are going to … + tasks
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- The deadline will be set + on + specific time
4 - We may/ might foresee/ predict some problems like …
- We/ I suggest + solution + for this problem
Exercise 1
Use “will/ be going to” to put the correct form of the verb in the brackets
1. I think the electrical black out (fix) ……………… on because we run out of petrol for
emergency electricity generator.
2. When you buy a heat light, you (have) ……………… 5 year guarantee and
maintenance.
3. You ……………… (make) technical report for this project? – Yes, the report (rent)
……………… to you at the end of each month.
4. The purchase work is a very important work in phase 2 of the Master Schedule which
we (finish) ……………… next month.
5. Don’t worry! I (prepare) ……………… and inform you the latest quotation tomorrow.
6. Next weekend, he (fly) ……………… to London to inspect new electrical product and
see if any problems.
7. For the current time, this project (break down) ……………… into 4 stages lasting from
now to the end of July.
8. It is predicted that some problems (occur) ……………… during the period of
inspection like lacking staff or budget.
9. The machine (not start) ……………… any program unless the door is fully closed and
locked.
10. Have you finished the back-up plan? – Yes, I (send) ……………… to you via email
right now.
Exercise 2
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Identify the error (A, B, C or D) in each sentence and write the correct words/ phrases
1. Polyester is (A) toughest (B) than other traditional fabric (C). You can’t bend (D) it.
2. Laser 775 might not (A) the cheap (B) sockets in (C) the (D) market.
3. Electricity used (A) during the peak hours of the late afternoon will be (B) most (C)
expensive than electricity used in (D) the early morning.
4. I am going to build (A) my own circuit with a (B) small light bulb, 2 battery (C) and
some electrical tapes (D).
5. The (A) modified barrier is (B) the narrower (C) than the standard one (D).
6. In (A) engineering, powerful laser beams can be (B) focused on (C) an (D) small area.
7. If you connect (A) the battery directly (B) to the LED, lots of current
will flows (C) through (D) the LED.
8. Electric motors play(A) an essential parts (B) in our daily (C) life as (D) many
applications, services and many systems.
9. In (B) this session, we are going (B) to talking (C) about the moment of (D) a force.
10. In an (A) electric motor, an electric currents (B) and magnetic field produce (C) a
turning movement (D).
READING
Read the passage and put these statements into the correct order.
Gas central heating
Most gas central heating works on the ‘wet’ system of heat transfer between water
flowing through pipes. A typical system includes a boiler, a network of pipes, a feed, and
expansion tank, radiators, and a hot water storage system.
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In conventional boilers, water is heated by gas burners. It is then pumped around the
central heating system and the hot water storage cylinder. The flow of gas to the burner
is controlled by a valve (or valves) which can be operated by a time switch or by a boiler
thermostat, hot water cylinder thermostat, or by a thermostat located in one of the rooms.
Air is necessary for complete combustion and is supplied to the burners either from inside
the house, when adequate ventilation must be ensured, or directly from outside through
a balanced flue.
Water is circulated through a heat exchangers above the burner. The heat exchanger is
made of tubes of cast iron or copper. Both types use fins to increase the surface area in
contact with water. A thermostat located in the boiler causes the gas control valve to shut
off when the water temperature reaches the pre-set level.
After being pumped through a diverter valve, water circulates around either one of two
loops of pipework, which act as heat exchangers. One loop passes through the inside of
the hot water storage cylinder in a coil arrangement. Heat is transferred to the
surrounding water, which can then be drawn off from this cylinder from various hot taps
in the house when required. The loop then returns to the boiler for re-heating.
The other loop of the circuit passes to the radiators, which provide room heating. Several
radiators are generally connected, where one pipe provides the hot water input and the
other carries the cold water back to the boiler. In this way, all radiators receive hot water
directly from the boiler.
Adapted from articles in Brainly
1. One loop passes through the inside of the hot water storage cylinder in a coil of pipes
2. The other loop of the circuit passes to the radiators.
3. Cold water from the radiators returns to the boiler.
4. Water is circulated through a heat exchanger.
5. Water is heated by gas burners.
6. The loop returns to the boiler for re-heating.
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7. The hot water is pumped through a diverter valve.

Read the text again and answer the questions
1. In conventional boilers, where is the water pumped?
2. What is needed to complete combustion?
3. What is the heat exchange made of?
4. Where is the thermostat located?
5. What do the radiators do?
SPEAKING
Imagine you are a project manager. Talk about this master schedule.
- Replace cable network in an office

Objectives
- Connect to the Internet
Time duration 5 days (10/8 – 14/8)
Budget $5000
* Available:
- Electrical socket: 10
- Computer: 10
- Installing tools: 5 sets

Equipment
* Requirement:
- Cable: 100 meters
- Modem: 10
- Wi-fi Reuter: 10
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Man power * Requirement: 5 technicians
Replace cable network:
- Install new computers: 10/8
- Connect cable to new computers: 11/8
Tasks - schedule Connect to the Internet
- Install modem and wifi generator: 12/8
- Activate new network system: 13/8
- Test and report: 14/8
1. Check Daily operation

Maintenance 2. Make trouble report
3. Instruct for customer about reason of trouble
WRITING
Imagine you are a project manager. Write about the plan for your project.
- Replace cable network in an office

Objectives
- Connect to the Internet
Time duration 5 days (10/8 – 14/8)
Budget 5000$
* Available:
- Electrical socket: 10
Equipment - Computer: 10
- Installing tools: 5 sets
* Requirement:
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- Cable: 100 meters

- Modem: 10
- Wi-fi Router: 10
Man power * Requirement: 5 technicians
Replace cable network:

- Install new computers: 10/8
- Connect cable to new computers: 11/8
Tasks - schedule Connect to the Internet
- Install modem and wifi generator: 12/8
- Activate new network system: 13/8
- Test and report: 14/8
1. Daily operation checking

Maintenance 2. Make trouble report
3. Instruct for customer about reason of trouble
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UNIT 1: ELECTRICAL AND ELECTRONIC STUDY

VOCABULARY
Exercise 1
Reasons to choose: Theoretical, Lab, Extra-curricular, Guidance, Lecture, Balance,
Reputation, Practical
Study skills: Note taking skills, Time management skills, Organization skills
Subjects: Computer programming, Digital Electronics, Analogue Electronics, CAD
(computer-aided design), Electrical principles
Exercise 3
1. note-taking 2. guidance
3. master 4. credits
5. semester 6. laboratory
7. Certificate 8. practical
9. Bachelor 10. programming
GRAMMAR
Exercise 1
1.which 2.who 3.which 4.whose 5.whom
The equipment The man her teacher’s The students Professors
guidance +…skills
Exercise 2
1. The students get an average of 7 points each subject in final exams. They can meet the
entry requirements for this university.
The students who/ that get an average of 7 points each subject in final exams can meet
the entry requirements for this university.
2. The student got the highest point in Olympic Physics Competition last year. I met him
yesterday.
The student whom/that I met yesterday got the highest point in Olympic Physics
Competition last year.
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3. The facilities are very modern. They were upgraded last year.
The facilities which/ that were upgraded last year are very modern.
4. I love the professors and facilities. They make the university one of the top ten.
I love the professors and facilities that make the university one of the top ten.
5. I am looking for a college. It is located is in the city center.
I am looking for a college which/ that is located is in the city center.
6. The lab equipment is constantly upgraded. This made me choose this university.
The lab equipment of this university is constantly upgraded, which made me choose this
university.
Exercise 3
1. C provides 2. B who/ that
3. D  handles 4. B  that
5. B  whose 6. A  who/that
7. C  gave 8. D requirements
9. D  include 10. D  extra-curricular
READING
Exercise 1
1. full time
2. 3 years
3. building
4. practical
5. a technician
Exercise 2
1. Time management
2. 10
3. 30 minutes
4. weekly/ every week
5. within 24 hours
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Exercise 3
1. Duration - Course 1
2. Mode – Course 1
3. Award – Course 2
4. College – Course 2
5. Tittle – Course 2
WRITING
Exercise 1
1. am writing 2. to request 3. appreciate 4. send
5. have 6. assistance 7. to hearing 8. yours
Exercise 2
1. Thank you for your assistance.
2. I am looking forward to hearing from you.
3. I would be thankful if you could send me some information about the course.
4. I am interested in your college and would like to get some information.
5. Regarding your ad on New York Times, I would like to request some further
information about the curriculum, professors, and facilities.
UNIT 2: JOB AND DUTIES
VOCABULARY
Exercise 1
1. Inspection 6. Rework 11. Negotiate
2. Potential 7. Electronics Assembler 12. Assembly
3. Contract 8. Circuit Designer 13. Defective
4. Keep in touch with 9. Modify 14. Replacement
5. Accomplish 10. Stoop 15. Quality Control Engineer
Exercise 2
1. Undertake 6. Establish
2. Assembly 7. Contract
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3. Rework 8. Replacement
4. Touch up 9. Electronics Assembler
5. Standard 10. Terms and Conditions
Exercise 3
1. Modify 6. Inspection
2. Breakdown 7. Negotiate
3. Potential 8. Circuit board
4. Assembly 9. Laboratory tests
5. Troubleshoot 10. Recommend
LANGUAGE FOCUS
Exercise 1
1. must 6. be able to
2. have to 7. has to
3. designing 8. must
4. grab 9. kneel
5. are in charge of 10. know
Exercise 2
1. C-hire 6. B-have
2. A-apply 7. D-climb
3. D-walk 8. B-interview
4. B-wear 9. B-modifying
5. C-understand 10. D-growing
READING
Exercise 1
1. B 2. A 3. C 4. B 5. A
Exercise 2
1. T 2. F 3. T 4. F 5. T
Exercise 3
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1. A 2. B 3. D 4. A 5. B
UNIT 3: TOOLS
VOCABULARY
Exercise 1
1. Electrical tape 6. Wire strippers 11. Twist
2. Measuring tape 7. Soldering iron 12. Hit/ strike
3. Utility knife 8. Drill (bit) 13. Grip/ clamp
4. Screwdriver 9. Blade 14. Hexagonal
5. Diagonal cutters 10. Shaft 15. Wedge-shaped
Exercise 2
1. wrench 5. insulate 9. strike
2. pliers 6. scissors 10. magnifier
3. hammer 7. toolkit 11. loosen
4. hacksaw 8. torch
Exercise 3
1. B - Torch. Torch is a tool, three another words are parts of tools.
2. C - Spanner. Three another words are related to pliers.
3. D - Hammer. Three another words are tools which can be used for cutting.
4. A - Pliers. This word is always in plural form.
5. C - Sharp. This word is an adjective, three another words are verbs.
6. A - Insulation. Three another words are tools.
7. D - Bore. This word is a verb, three another words are adjectives.
Exercise 4
1-A, 2-B, 3-A, 4-A, 5-B
LANGUAGE FOCUS
Exercise 1
1. is used to
2. helps
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ANSWER KEYS
3. allows/ enables
4. are made of
5. is used for
6. allow/ enable
7. uses/ are used to
Exercise 2
1-D, 2-B, 3-C, 4-A, 5-B
Exercise 3
1. I’d like to buy a sharp small utility knife.
2. That heavy black hammer is made of tough steel.
3. I usually have a pair of simple light Chinese scissors in my toolkit.
4. They are useful cylindrical Russian flashlights.
5. Give me the big circular white saw on the table. I need to cut this pipe.
6. My heavy steel wrench is really easy-to-use.
7. Is this well-made blue handle insulated?
8. I have a screwdriver in my toolkit. It has a hard metal shaft.
9. How much is a sticky long black electrical tape?
10. My father just bought a modern steel German drill. It’s very expensive.
READING
Exercise 1
1. Wire strippers C. Remove the insulation off wires
I. Cut the wires
2. Wrench F. Loosen nuts and bolts
3. Utility knife C. Remove the insulation off wires
E. Open boxes when fitting new electrical fixtures
4. Hammer G. Secure boxes equipped with nail-on brackets
K. Drive Romex straps in case of Romex wiring
5. Channel lock pliers A. Take knockouts out of the boxes
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ANSWER KEYS
J. Tighten Romex connectors in electrical boxes

6. Screwdriver B. Turn screws in electrical fixtures
7. Measuring tape D. Measure the length of wires
H. Center lighting fixture boxes
Exercise 2
1-B, 2-A, 3-C, 4-B, 5-D
Exercise 3
Part 1: 1-C
Part 2:
1. tool bag
2. electrician’s tools
3. wire-cutter option
4. lineman's pliers
5. hardened
6. length
7. smaller solid wires
SPEAKING
Exercise 3
Suggested answer
Good morning ladies and gentlemen! On behalf of Klein company, I’m going to introduce
our new products. We have just launched three different types of pliers. They are long nose
pliers, wire strippers and diagonal cutters. As you know, a pair of pliers has a head with
gripping jaws or cutting edges and handles. Pliers are mainly made of steel, and the handles
are insulated. The first type I want to introduce is long nose pliers. They are used to grip
and cut wires, or make terminal loops of copper wires. They are also called needlenose
pliers, and they can reach tight space or small areas. The second type is wire strippers. They
allow us to remove insulation from wires. Wire strippers are equipped with different sized
cutting teeth for many wire sizes. Finally, I want to introduce diagonal cutters. They enable
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ANSWER KEYS
us to cut medium and big wires, and remove screws, nails or bolts. Diagonal cutters are
from 4 to 8 inches long. They are also called diagonal cutting pliers or side cutters. That’s
all I want to talk about our new products! Thanks for listening!
WRITING
Exercise 1
1. An electrical tape is made of plastic and used to insulate electrical wires.
2. Wire strippers are used for cutting and removing insulation from wires.
3. You can use diagonal cutters to cut the copper wires.
4. I need an allen wrench to loosen the screws in the electrical panel.
5. My hex wrench is made of metal and has a hexagonal head.
Exercise 2
Sample:
From: Stephanie Simon <stephanie_s@happymorning.com>
To: George Atkinson <george33@nationwide.com>
Date: 03-25-2016
Subject: Ordering some tools
Dear Mr. Atkinson,

Thank you for sending your catalog of Klein tools so promptly. I’d like to order the
following items:
Item Quantity Unit Price Total

1 Phillips screwdriver 3 $15 $45
2 Wire strippers 2 $6.5 $13
3 Socket wrench 2 $12.5 $25
4 Flashlight 1 $25 $25
5 Utility knife 2 $10.5 $21
Total: $129
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ANSWER KEYS
I will pay $129 in cash on delivery. Please deliver the goods by April, 1st.
Please mail the tools to the address below:
6462 Lake Drive East, Bellevue, Washington.
If you need more information, you may contact me on my cell phone at 937-781-9784
or by email at stephanie_s@happymorning.com.
Sincerely,
Stephanie Simon
UNIT 4: MAKING COMPLAINT

VOCABULARY
Exercise 1
1. Bend (v) 6. Fault (n) 11. Jam (v)
2. A blank screen (np) 7. Faulty (adj) 12. Jammed (adj)
3. Compatible with (adj) 8. Flicker (v) 13. A missing part (np)
4. Crush (v) 9. Flickering (adj) 14. Scratch (v)
5. Dent (v/n) 10. Hole (n) 15.Stuck (adj)
Exercise 2
1. Resolve (v) 6. Package (n)
2. Return (n/v) 7. Pleased (adj)
3. Troubleshooting tip (np) 8. Reasonable (adj)
4. Contact (v) 9. Agreement (n)
5. Inconvenience (n) 10. Apologize for (vp)
Exercise 3
1. complaint 6. pleased
2. compatible 7. jammed
3. flickering 8. reasonable
4. replacement 9. return
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ANSWER KEYS
5. agreement 10. refund

LANGUAGE FOCUS
Exercise 1
1. B 5. B
2. C 6. A
3. A 7. A
4. A 8. A
Exercise 2
1. Bent 7. Dented
2. Attached 8. Jammed
3. Broken 9. Resolved
4. Burnt 10. Returned
5. Cracked 11. Scratched
6. Crushed
Exercise 3
1. B  to complain 6. C  dented
2. A  am calling 7. D  is bent
3. B  to hear 8. D  is broken
4. B  be 9. A  is cracked
5. C  burnt 10. B  scratched
READING
Exercise 1
1. A
2. A
3. D
4. B
5. A
Exercise 2
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ANSWER KEYS
1) December
2) Printer
3) 5 minutes
4) Replace
5) 14 days
Exercise 3
1. Television cabinet
2. Uneven
3. 30 December
4. Formal complaint
5. 123 456 789
SPEAKING
Exercise 1
P = Peter L = Linda
P: Good morning, customer service. My name is Peter. How can I help you?
L: Yes, good morning. I wish to complain about the laptop I bought from you.
P: I’m sorry to hear that. What exactly is the problem?
L: The back of the laptop is scratched even though it is a new laptop.
P: Well, I do apologise for that. It must be our fault. What model of the laptop is it?
L: It’s a 1402
P: And could I have your name, please?
L: Yes, my name is Linda Smith.
P: And the order number, please?
L: Errm. Yes, the order number. It’s 240793/19.
P: Well, I’m pleased to tell you that we will replace the laptop with a new one. You
will receive the new laptop by the end of the week. We have your address. We will
collect the old laptop at the same time.
L: Great.
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ANSWER KEYS
P: And I’m happy to say that we’re going to give you 10 dollars discount off the next
purchase.
L: That’s very reasonable. Thank you.
P: You’re welcome, Ms. Smith. Have a nice day
Exercise 2
Yesterday, a customer named Linda Smith called to complain about a problem with her
laptop. The order number is 240793/19 and the model number is 1402. The cursor can’t be
moved by using the touchpad. I think we can take the laptop back and repair it as well as
offer $10 discount off next purchase.
WRITING
Exercise 1
1. Dear 2. writing to 3. would like
4. attached 5. contact 6. sincerely
UNIT 5: ROBOTICS
VOCABULARY
Exercise 1
1. detect 6. Artificial 10. mimic 15. perform
2. command Intelligence 11. interact 16. recognize
3. wheel 7. Applications 12. improve 17. protect
4. processor 8. sensors 13. benefit 18. serve
5. controller 9. automated 14. replace 19. affordable
Exercise 2
1. robot 8. interact
2. robotics 9. improve
3. artificial intelligence 10. benefit
4. application 11. replace
5. sensor 12. perform
6. automated 13. recognize
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ANSWER KEYS
7. mimic
Exercise 3
1. robot 6. processor
2. robotics 7. activator
3. application 8. Artificial Intelligence
4. detect 9. automated
5. sensor 10. controller
LANGUAGE FOCUS
Exercise 1
1. A 6. C
2. B 7. C
3. B 8. B
4. B 9. A
5. C 10. B
Exercise 2
1. Robotic lawn mowers contain rain sensors if necessary.
2. Wakamaru’s sensors help detect self-position, and collisions.
3. Using robots helps explore dangerous places.
4. How far can this robot go?
5. Robots can be controlled by computer.
6. What parts does this robot consist of?
7. How heavy is Asimo?
8. How high can this robot reach?
9. Most robots can allow maintenance to take place during operations.
10. Robot fish is shaped like a fish.
Exercise 3
1. consist of 6. to explore
2. are shaped 7. are controlled
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ANSWER KEYS
3. to interact 8. detect
4. clean/to clean 9. develop/to develop
5. are powered 10. to collect
READING
Exercise 1
1-T, 2-F, 3-F, 4-F, 5-T
Exercise 2
1A – 2C – 5A – 3B – 4C
Exercise 3
1. sensors, effectors, controller.
2. sensors
3. supersonic sensors
4. grippers, spikes, hammers, and screw-drivers.
5. by giving a list of commands.
SPEAKING
Suggested answer
A: What’s its developer?
B: Its developer is Honda. What shape is it?/ What’s its shape?
A: It’s shaped like a human/ It has the shape of a human. How heavy is it?/ What’s its
weight?
B: It weighs/is 53 kg. How tall is it?/ What’s its height?
A: It’s 130 cm tall. How wide is it?/ What’s its width?
B: It’s 42 cm wide. What color is it?
A: It’s white. What elements/parts does this robot consist of/have?
B: It consists of/has body parts like a human, sensors, a computer processor. How do we
control it?
A: It is controlled by/ We control it by a wireless control system through an iPad
application. How is it powered?
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ANSWER KEYS
B: It’s powered by rechargeable batteries. How much is it?/ How much does it cost?
A: It’s $850,000/ It costs $850,000 per unit.
UNIT 6: REPORTS
VOCABULARY
Exercise 1
1. Burn 6. Damage 11. Manufacturer
2. Convert 7. Combine 12. Defect
3. Examine 8. Possible 13. Assume
4. Corrode 9. Desolder 14. Be in operation
5. Incident 10. Relevant 15. Effectively
Exercise 2
1. Failure 6. Remark
2. Damage 7. Fatality
3. Injury 8. Corrosion
4. Manufacture 9. Assume
5. Possibility 10. Procedure
Exercise 3
1. examining 6. assumed
2. identify 7. defects
3. convert 8. retrieve
4. fatal 9. incident
5. expose 10. effectively
GRAMMAR
Exercise 1
1. A 5. B
2. B 6. B
3. A 7. A
4. A 8. A
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ANSWER KEYS
Exercise 2
1. took 5. stopped 9. was cut
2. put 6. forgot 10. needed
3. was doing 7. tripped 11. was taken
4. rang 8. were
READING
Exercise 1
1. It was torn.
2. 08.30-09.25
3. The insider / Warehouse worker
4. It was not carried out
5. Review all CCTV footage in relevant areas.
Exercise 2
1. On March 4th, 2016.
2. It was not enough to flow.
3. It was clean and in good condition.
4. The flow meter
5. At least once a month.
UNIT 7: PROJECT PLANNING
VOCABULARY
Exercise 2
1. Construction period estimation
2. Quotation
3. Equipment price
4. Efficiency
5. Suggest
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ANSWER KEYS
Exercise 3
1. Estimate 6. Predicted
2. Quotation 7. Expects
3. Purchase 8. Deadline
4. Operation 9. Report
5. Budget 10. Inspection
LANGUAGE FOCUS
Exercise 3
1. The project is going to be started at the beginning of new year.
2. We need a high-quality diesel engine to drive the electricity generator for electrical
blackout.
3. For digital inverter compressor model, the compressor is warranted for 10 years).
4. The new switches are much lighter than the old ones because of new materials.
5. A circuit is usually made by linking electrical components together with pieces of
wire cable.
6. You can easily calculate the equivalent resistance when you have two identical
resistors in parallel.
7. In an electric motor, an electric current and magnetic field produce a turning
movement.
8. The switch signals the control unit that the door is closed and locked.
READING
Exercise 1
1. Inside
2. Remove solder
3. Wire strippers
4. Copper tracks
5. Steel wool
Exercise 2
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ANSWER KEYS
1. refrigerant
2. pipes
3. evaporator
4. under high pressure
5. second fan
WRITING
Exercise 1
Contract sign 5th, Jan, 2017 – 17th, Jan, 2017
Understanding document 10th, Jan, 2017 – 26th, Jan, 2017
Design and estimation 24th, Jan, 2017 – 28th, Fed, 2017
Equipment order and delivery 7th, Feb, 2017 – 6th, Mar, 2017
Equipment instalaltion 28th,Feb, 2017 – 6th, Mar, 2017
Start supply power From 27th, Mar, 2017
Guarantee and maintenance 3 weeks after starting supplying power
Exercise 2
1. The contract will be signed on 17th, January, 2017.
2. The design and estimation phase will last from the last week of January to the last
week of February.
3. Phase design and estimation will be broken down into 5 tasks: preparation, design the
drawings, estimate equipment and materials, make quotation and estimate
construction period.
4. The equipment will be supplied and installed from February, 7th to the third week of
March.
5. The project will start supplying power on 27th, March, 2017 after commissioning and
test running and making handover to customer.
6. The guarantee and maintenance work will last nearly 1 month from 27th, March to 17th
April.
UNIT 8: PROJECT PRESENTATION

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ANSWER KEYS
VOCABULARY
Exercise 2
1. expect 6. break
2. budgets 7. operating
3. launch 8. forsee
4. efficiency 9. handle
5. generator 10. blackout
GRAMMAR
Exercise 1
1. will be fixed 6. is going to fly
2. will have 7. is going to be broken down
3. are you going to make/ will be rented 8. will occur
4. are going to finish 9. will not start
5. will prepare 10. will send
Exercise 2
1. B  tougher
2. B  cheapest
3. C  more
4. C  more
5. C  batteries
6. A  a
7. C  flow
8. B  part
9. C  talk
10. B  current
READING
Part 1: 5 – 4 – 7 – 1 – 6 – 2 – 3
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ANSWER KEYS
Part 2:
1. Around the central heating system and the hot water storage cylinder.
2. Air
3. Tubes of cast iron or copper.
4. In the boiler.
5. Provide room heating
20 | P a g e

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UNIT 2: JOBS AND DUTIES ..............................................................................17

UNIT 3: TOOLS ...................................................................................................29

UNIT 4: MAKING COMPLAINTS .....................................................................47

UNIT 5: ROBOTICS ............................................................................................61

UNIT 6: REPORTICS ..........................................................................................74

UNIT 7: PROJECT PLANNING ..........................................................................85

UNIT 8: PROJECT PRESENTATION ...............................................................100

UNIT 1: ELECTRICAL AND ELECTRONICS STUDIES

20. Guidance /ˈɡaɪdns/ (n): hướng dẫn

28. Organization skills /ˌɔːɡənaɪˈzeɪʃn skɪlz/ (n): kỹ năng sắp xếp

Note taking skills Theoretical Computer Time management

Exercise 2: Who’s quicker?

Fill in the blanks with the missing words.

1. N_ _ _ t_ _ _ _ _ skills which require students to write key information from lectures is

10. I want to be a programmer in the future; therefore, computer p_ _ _ _ _ _ _ _ _ _ is my

Subject Object Possessive Used for

Who Who(m) Whose People

Which Which Whose Things

That That People and/or

I am looking for a college. Its location I am looking for a

I really love experimental I really love experimental

5. My university has many professors __________ all students love.

Find and correct a mistake in each sentence below.

ENGINEERING IN ELECTRONIC ENGINEERING COURSE

software and telecommunication companies. Graduates will also be in a position to fill

1. What is the text about?

Mode Day release

1. My company requires me to get a certificate in 1 year.

Description Entry requirements: (5)………………... (last year)

 What‘s your major and your mode of study?

UNIT 2: JOBS AND DUTIES

1. Circuit Designer (n) /ˈsɜː.kɪt dɪˈzaɪ.nər/ Kỹ sư thiết kế mạch điện

23. Recommend (v) /ˌrek.əˈmend/ khuyên, gợi ý

Look at the transcriptions and write the words or phrases.

A. Structures and useful expressions to talk about future:

Answer: Yes, Subject + will.

No, Subject + will not (won’t)

WH-questions (Where, When, Why, What, How, etc.):

Question words + will + Subject + V (infinitive)?

b. Note: S + would like, want, expect, intend, etc + to V

a. Modals: must, have to, should, need to

 Positive: Subject + modals + V (infinitive)

Answer: Yes, Subject + modals.

No, Subject + modals + not

WH-questions (Where, When, Why, What, How…):

Question words + modals + Subject + V (infinitive)?

 Be responsible for + V (ing)

1. A Senior Electronics Technician (must) _____________ be able to lift 30lbs, in order

1. Oliver ______________ medical imaging electronics.

A. since he was in high school

1. Electricians are expected to work quickly. _____

Exercise 1: Role play

Job title Technical Engineer (1)………………………………

Position (2)………………………… Sales

Job title Electronic Assembler (1)………………………………

Position (2)………………………… Trainee

Suggestions How to question How to answer