Presented to:

Dr Amr Gooda

Presented by:

Shorouk Elmahdy

Mohamed Ayman
Corporate structure: One company with two strong pillars

Deutsche Post DHL Group

The Post for Germany The logistics company for the

world
 Overview Global Forwarding, Freight

DHL Founded by Adrian Dalsey, Larry Hillblom DHL is market leader for parcel services in
and Robert Lynn the world and Germany's main Courier and
Parcel Service.

DHL was founded in San Francisco, in 1969

and expanded its service throughout the world
Their brand is known for personal
in 1979, under the name of DHL Air Cargo
commitment, proactive solution and local
strength. The company based their
success on excellent customer service.
Overview Global Forwarding, Freight

Business model
• Specialist in air, ocean and road freight as well as industrial projects
and end-to-end transport management solutions
• Tailored sector solutions
• Asset-light business model, based on brokerage of transport services

Customers
• Strong customer orientation, with a portfolio that spreads over more
than 150 countries
• Delivers solutions tailored to customer needs that simplify their
operations and maximize their opportunities

Market position/trends
• Global No. 1 in air freight and No. 2 in ocean freight
• Strong and fast growth of ocean freight
• Focus markets: BRIC+M, further Emerging Countries/Markets, Europe
• No. 2 in European road freight with presence in more than 50
countries and territories

Strategy
• Strategic focus on sustainable growth, customer and operational
excellence as well as maximizing profitability
• Improve Forwarding operating performance while implementing step
by step IT renewal
• Further strengthen market position as industry leader

Introduction to DHL
Warehousing Activities

Specific Services and Capabilities

Facilities Operational Features Supply Chain Management Expertise

▪ Dedicated and shared operations ▪ Storage, pick, pack and dispatch ▪ Warehouse management system
implementation
▪ Ambient and temperature-controlled ▪ Order processing, management and e-
fulfillment ▪ Inventory management
▪ Cross-docking
▪ Delivery and returns management ▪ Order processing, management and e-
▪ Sustainable warehousing fulfillment
▪ Raw materials management
▪ Payment management
▪ Finished goods
▪ Customer service support

▪ Packaging
Warehouse Management Systems (WMS)

WMS applications handle the complex activities of a distribution center,

including:-

Receiving Put-Away Stock Locating

Inventory Management Cycle Counting Task Interleaving

Order Allocation Order Picking Replenishment

Packing Shipping Labor Management

Additional functionality can include labor management:-

Yard Management Voice Picking Parcel Manifesting

Value-Added Services Light Manufacturing Kitting

Third-Party Logistics (3PL) Billing

Introduction to DHL
WAREHOUSING STANDARDS

Receiving/Put-Away Storage - Picking & Packing Dispatch & Delivery

Yard Management Inventory Management Loading

Appointment Scheduling Picking Methods Shipping

Dock Management Replenishment

Value Added Services

Inbound - Receiving and Quality control at DHL Warehouse

▪ Inventory is offloaded from inbound trucks and staged in a large open floor area.

▪ DHL warehouse workers determine inventory condition by inspecting items one-by-one.

Inbound - Inventory Repackaging at DHL Warehouse

At this stage, an RFID tag is applied to the exterior of each box.

Inventory is then placed on mobile shelves for temporary storage.
(Intel RSP Sensors detect the presence of tags)
Inbound - Inventory Control at DHL Warehouse

Inventory is logged into the system and offloaded into the large totes.
An internal PO is created to track the tote.
(Intel RSP Sensors detect the presence of each tag as the item is placed into the tote)
Inbound - Staging at DHL Warehouse

Full totes are staged and await movement to final process step.
(Intel RSP Sensors detect the presence of each tag as the item is placed into the tote)
Inbound – Put-away station at DHL Warehouse

Totes are moved into this area, Inventory is taken out and an invoice against the PO is generated.
Lastly, inventory is placed on conveyor belts for final storage.
Storage and Racking System in DHL Warehouse

Wide Aisle Pallet Racking:

▪ Allows for fast and easy access to stored good.

▪ Avoiding situations where access to one particular pallet is

blocked.

▪ This is especially helpful, effective and efficient in the

case of DHL’s work flow, which is characterized by the
rapid turnover of different types of stock at one time
Storage and Racking System in DHL Warehouse

Two-tier Euro Shelving:

▪ Installing a two-tiered shelving structure greatly increases

floor space.

▪ Utilizes maximum headroom.

▪ It is deemed beneficial especially in the case of

accommodating selective product types and variable small
items.
Storage and Racking System in DHL Warehouse

Drive-in Pallet Racking:

▪ Accommodate additional storage solutions

▪ Answer to their need for a Last In First Out (LIFO) system.

▪ Effectively store pallets in different levels

Storage and Racking System in DHL Warehouse

Satellite Storage System: (semi-Automated Radio

Shuttle)

▪ Reduce storing time, on a First In First Out (FIFO)

▪ a large number of storage references in a large

number of pallets into a depth of up to 40m.

▪ it operates using a mobile shuttle that automatically

moves the pallet from the entry position to the last
available location
Types of Pallets

wooden pallet cardboard plastic pallet

▪ It is suitable for heavy items ▪ It is 100% recyclable ▪ It is pricier than wooden pallets in
▪ It is widely available and cheaper than ▪ It is meant for single use only comparison
plastic ▪ It is lightweight ▪ It has an anti-slip surface and high
▪ It can be reused payload capacity
▪ It costs less
▪ For international shipping, ensure the ▪ It is resistant against corrosion and
▪ It is not suitable for heavy goods and in humidity
wood is treated according to humid environments.
international standards for the markets
where it will be sold
▪ To boost stability, make sure the pallet
has bottom bracing.
Outbound – Order Picking

Assisted Picking Benefits:

▪ Leveraging automation minimizes ▪ Assisted Picking Robots and

worker fatigue, reduces error rate, Robotic Arms
decreases training time, increases
employee satisfaction and ▪ Good-to-Person Robots
improved units picked per hour.
▪ Indoor Robotic Transport
Outbound – Order Picking (Cont.)

Agile, quick fulfilment with

average productivity Countries
improvements of 15%
USA United Kingdom
Reduced error rates with
improved accuracy Brazil South Africa

DHL become one of the first companies User- friendly & intuitive, Netherlands Australia
to deploy the new Google glass 2.0. reducing training time
Hungary Belgium

Vision Picking Made Easy! Hands-free picking Czech Rcp

High approval rate

among employees

1. Pick & Scan Trolley

2. Find, Pick & Scan ordered Items

3. Aided by visual in glasses, place

ordered items into trolley boxes.
Outbound – Order Picking (Cont.)

Wearable Devices Benefits:

▪ Smart and Android devices that ▪ Reduced weight from

supports core warehouse traditional hand-held RF
processes and other operational devices
applications enable hands-free
operations and make picking ▪ 10-15% productivity increase
processes more efficient. due to the time saved with
hands-free operations

▪ Positive user feedback due

to improved ergonomics
Outbound – Order Picking (Cont.)

Supporting Robots Benefits:

▪ Improved mapping of ▪ Cleaning - Cleans up to

environments, better path 1,200 square meters per
planning, longer lasting batteries, hour
efficient electric motors and the
development of omnidirectional ▪ Security - detect anomalous
wheels have revolutionized the behavior at night
category of supporting robots
▪ Dimensioning - quickly and
accurately measures
inventory
Outbound – Packing

Wrapping Robot Benefits:

▪ The Wrapping Robots boost the ▪ Efficiently and tightly stretch-

stretch-wrapping process, wrap loads of various shapes
decrease potential product and sizes
damage and save on film waste.
They come equipped with several ▪ 50% operator time freed up
programs allowing larger and for other activities
oddly shaped items to be safely
and efficiently wrapped for ▪ 30–40% of saving in foil
shipping or storage. compared to manual process
Consolidation

The consolidation process carried out in DHL Warehouses consists of organizing and sorting orders before shipping them.

Warehouse consolidation tasks are carried out in docking areas of the facility and can be broken down into the following phases:

Product receipt and sorting cargo handling Goods dispatch

At the warehouse docking areas, To facilitate its warehousing, the Once the shipment is
goods are received from the stock has to go through the weighing consolidated, the stock is
DHL branches or customers, and packing processes, among loaded onto the truck —
documentation is checked, and others. mechanically or automatically
items are sorted in a temporary — to be delivered to the next
storage zone. recipient in the supply chain or
to the end customer.
Stock storage Order grouping

Once the goods are entered in The goods are combined in a single
the warehouse management batch so that they can be dispatched
software, the operators store as a grouped shipment. This phase
the products according to the also includes the preparation of the
criteria and rules established in pertinent documentation detailing,
advance by the logistics e.g., the orders and unit loads that
manager. make up the consolidated load.
Outbound – Transport operations services at DHL Warehouse

Outbound Transport Operations provide all types of secondary & last mile transport services across the supply chain

Service name Definition

Home Delivery Delivery from production point, factory or pick-up location to
someone’s place of residence.
Store Delivery Delivery from warehouse or facility to retail, service or
wholesale store.
Full Truck Load (FTL)/ Less Than Truck Load (LTL) FTL: A largely transactional based operation to deliver
complete truck loads in certain geographies, through own
truck driver or independent truck owners.
LTL: Flexible and cost efficient transport solutions for part
loads through a scheduled trucking operation.