CONTACT OBJECTIVE Phone Seeking a challenging role within a dynamic organization where I can +974 5034 1565 leverage my skills and contribute effectively to the corporate environment.
Email Basharquoza@yahoo.com EXPERIENCE Banyan Tree Doha At La Cigale Mushaireb May 2023-Present Address Duty Manager -Full time Doha, Qatar Doha, Qatar I was responsible for overseeing all front-of-house operations during my shifts. This involved coordinating the work of front desk, concierge, and bell staff to ensure seamless service EDUCATION delivery and an exceptional guest experience. I problem-solved complex issues, made high- stakes decisions, and served as the Residence manager, representing the hotel's brand and Jordan Applied University upholding its renowned standards of excellence. Through my leadership and hospitality College of Hospitality and expertise, I consistently exceeded guest satisfaction targets and contributed to the hotel's continued success. Tourism Education (JAU) SEP 2008 - JUN 2012 Residences Managed by Accor MAY 2022 – May 2023 BECHALOR Duty Manager HOTEL MANAGEMENT Doha, Qatar * Managing multiple residences, managing more than 100 personnel. Recruiting new joiners. IMAM MALAK AL AHAFA`Y SCHOOL (TAWJIHI) W Amman Hotel Pre-Opening NOV 2017 - MAY 2022 SEP 2007 - JUN 2008 Welcome Desk Shift Leader Amman, Jordan * Top-up seller, top-up enrollment, acting night manager and doing night audits. HOTEL MANAGEMENT Performing training for staff. Leader of year.
The Boulevard Arjaan by Rotana NOV 2016 - NOV 2017
LANGUAGES Front Desk Agent Amman, Jordan ENGLISH - FLUENT * Top-up seller, top-up enrollment, employee of month. As a Front desk agent, I made sure ARABIC – NATIVE that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the mind of visitors. SKILLS Le Royal Hotel & Resorts Amman SEP 2008 – NOV 2016 • OPERA PMS Guest Relation Officer Amman, Jordan * During my 8 years of working in this company, I gained huge experience. Started from • PROTEL Bellman, after I was Concierge and my last position was Guest Relation Officer. For all • SKY HORIZON above-mentioned positions, I received a certificate. • HOTELOGIX Century Park Hotel Amman OCT 2011 – FEB 2012 • QMS Internship Amman, Jordan • MS OFFICE * Training about Front office, Finance, Human Resources, Store, Housekeeping, Kitchen, and Food and Beverage Department
