Kenya Utalii College| Hospitality and Tourism School. Nairobi, Kenya
Higher Certificate in Food and Beverage Sales and Service. May 2019- Sep 2022 • Relevant Coursework: Information and Communications Technology, Entrepreneurship, Sales and Marketing, Tourism, Human Relations, Food and Beverage production, control and service. Generation Kenya Mombasa, Kenya Certificate in Freelance and Admin Support Work. Oct 2023 – Feb 2024 • Relevant Coursework: Social Media Management and Digital Marketing. African Leadership Experience Remote Certificate in Virtual Assistant. July 2024 – Sept 2024 • Relevant Coursework: Leadership, Business and Marketing, AI Tools and Technologies, Google Workspace, Share Holder Management and CRM, Project Management, Travel Management, and Research.
WORK EXPERIENCE
CUSTOMER SERVICE AND SALES
Weston Hotel Nairobi, Kenya Guest relations and sales agent intern Jun 2021 – Sep 2021 • Suggestive selling techniques- Promoted event packages, high-end wines, and signature cocktails, generating a 15% increase in bar sales. Provided modified recommendations for hotel room upgrades, including luxury ensuites, leading to a 25% upgrade conversion rate and guaranteeing guests enjoyed a memorable stay while maximizing profitability for the hotel. • Relationship Building: Employed exceptional guest service skills to foster worthwhile relationships with guests, encouraging consumer loyalty and referrals.
Food Hut Hotel Nairobi, Kenya
Guest relations and sales agent Oct 2021 – Nov 2021 • Participating in Marketing Campaigns: Assisting with marketing initiatives to attract new guests and retain existing ones. • Upselling and Cross-Selling: Promoting additional services or products to guests to increase revenue • Income Generation: Chased down opportunities to upsell hotel services and amenities during guest interactions, adding a 20% increase in extra revenue. SOCIAL MEDIA CONTENT CREATION AND MANAGEMENT Scooper News Remote UGC Content Creator Jan 2022 – Aug 2023 • Platform Optimization successfully enhanced platform performance by remaining current with algorithm alterations (which is crucial), deploying pertinent hashtags and keywords to elevate organic reach by 20%, and scrutinizing metrics to boost clickthrough rates by 15%. • Strategic planning - I tactically developed content calendars to sustain consistent posting, targeting explicit goals to increase engagement by 30%, and tracking results to optimize performance and achieve a 25% increase in website traffic • Content Creation and Curation - I effectively curated (and crafted) compelling user generated content (UGC), boosted reach by 35% (which led to) the generation of 250 user-submitted posts, and propelled website traffic by 12% within 6 months.
EXECUTIVE ASSISTANT Generation Kenya Mombasa, Kenya Cohort Secretary Oct 2023 – Feb 2024 • Leadership- Selected as cohort secretary, I demonstrated leadership and organizational skills, driving collaboration and engagement within the program. • Taking Minutes of Meetings- As a Cohort Secretary, I employed Zoom features to record, Transcription software to convert speech into text, and Google Docs to distribute minutes of meetings and submitted the final record hours ahead of the deadline. • Creating Slides and Presentations- Consistently garnered positive feedback from instructors and peers on my presentations' quality, organization, and impact. • CRM- Utilised Google Sheets and Salesforce to manage customer relationships, track sales data, and streamline communication for improved efficiency and collaboration.
GULI Remote, Virtual Assistant Feb 2024 – June 2024 • Calendar Management- Exploited Google Calendar to effectively schedule meeting appointments and events ensuring optimum time management and conflict resolution. • Email Management- Employed Gmail’s advanced features, including filters, labels, and smart replies, to streamline email communication and prioritize tasks effectively. • Data Management- Systematically entered and organized data into Google Sheets. Familiar with Excel’s formulas and functions for data analysis and reporting. • Digital Asset Management- Managed electronic records using Google Drive, securing version control, ownership, and proper storage. Executed a folder format and naming conventions for uncomplicated organization and retrieval.
