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    Our TQM Presentation Original

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    Bringing people together is the beginning of progress through cooperation. Effective teams have clearly defined objectives, roles, and processes for open communication, problem-solving, and decision-making. Common challenges teams face include lack of participation, acceptance of opinions as facts, and disruptions between members. Overcoming such issues requires establishing ground rules and rotating responsibilities to work together successfully.

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    Our TQM Presentation Original

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    46 views30 pages
    Bringing people together is the beginning of progress through cooperation. Effective teams have clearly defined objectives, roles, and processes for open communication, problem-solving, and decision-making. Common challenges teams face include lack of participation, acceptance of opinions as facts, and disruptions between members. Overcoming such issues requires establishing ground rules and rotating responsibilities to work together successfully.

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    Bringing people together is the beginning of progress through cooperation. Effective teams have clearly defined objectives, roles, and processes for open communication, problem-solving, and decision-making. Common challenges teams face include lack of participation, acceptance of opinions as facts, and disruptions between members. Overcoming such issues requires establishing ground rules and rotating responsibilities to work together successfully.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    46 views30 pages

    Our TQM Presentation Original

    Uploaded by

    api-3737327
    Bringing people together is the beginning of progress through cooperation. Effective teams have clearly defined objectives, roles, and processes for open communication, problem-solving, and decision-making. Common challenges teams face include lack of participation, acceptance of opinions as facts, and disruptions between members. Overcoming such issues requires establishing ground rules and rotating responsibilities to work together successfully.

    Copyright:

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    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 30

    "Coming together is a

    beginning…

    Keeping together is
    progress...

    Working together is a
    success”.
    IT IS ALL ABOUT ,

    Moving forward together


    towards excellence
    Developmen
    t
    Common Types
    problems

    Teams

    Effective team Characteristic


    meetings s

    Roles
    Team….???

    • A distinguishable set of two or more


    individuals who interact dynamically,
    interdependently and adaptively to
    achieve specified, shared and valued objectives.

    • A team comprises a group of people or animals


    linked in a common purpose.
    If between friends and partners
    We were geese…
    Ah!
    s s
    e ne
    r
    e t h
    To g fo r

    SYNERGY
    Types of Teams

    • Process improvement teams


    • Authorized for improving a selected process of the organization
    • Continuous responsibility
    • Six to ten members
    • Scope is limited to a work unit
    • Cross functional teams
    • Different functional members
    • Include the customers and suppliers
    • Six to ten members
    • Breaks the functional area boundaries
    Types of Teams cont’d…
    • Natural work teams
    • Not voluntary teams for similar work
    • All organizational members
    • Management involvement
    • Team based working environment is required

    • Self directed/Self managed teams


    • A type of natural work teams
    • Inspired them selves to perform
    • Without a supervisor
    • Do and manage the work
    • Meet daily and plan
    • Have access to business information
    Characteristics of a Successful
    Team

    • Sponsor
    • Team Charter
    • Team composition
    • Training
    • Ground rules
    • Clear objectives
    • Accountability
    • Well-defined decision procedures.
    • Resources
    Characteristics of a Successful
    Team cont’d…
    • Trust
    • Effective problem solving
    • Open communication
    • Appropriate leadership
    • Balanced participation
    • Cohesiveness
    • Comfortable working with each other and act as
    a single unit, not as individual or sub-groups.
    Team Member Roles
    Team Leader
    • Ensure the smooth and effective operation
    • Facilitate the team process
    • Serves as a contact point
    • Orchestrates the implementation of the changes that
    are recommended
    • Monitor the statues and accomplishments of members
    • Prepare the meeting agenda including time, date,
    and location
    • Ensures that team decisions are made by consensus
    where appropriate
    The facilitator
    • Support the leader in the facilitating the team
    during the initial stages of the team

    • Focuses on the team process

    • Acts as resources to the team by intervening

    • Does not perform activities that the team can do

    • Provides feed back


    Team Recorder

    • Documents the main ideas of the main team’s


    discussion

    • Present the documents for the team to review

    • Participate as a team member


    Timekeeper

    • Selected by the leader

    • Monitor the time to ensure that the team


    maintains

    • Participate as a team member


    Team Member
    • Contribute best
    • Listens carefully and asks questions
    • Supports the decision
    • Has genuine concern for other team members.
    • Understands and committed to objectives
    • Respect and tolerant the individual differences.
    • Encourage feedback on own behavior.
    • Works for consensus on decision
    Team meeting……

    2 weeks ago
    An Effective Team Meeting
    should,
    • Never meet without an agenda!

    • If you are meeting without an agenda make one up


    first thing!

    • Assign facilitator, note taker, and timekeeper for every


    meeting.

    • Rotate responsibilities!

    • Keep it simple!!
    Common Problems of a Team

    • Floundering
    Trouble starting or ending a project
    • Overbearing participants
    Over influences of a member
    • Dominating participant
    They like to themselves talk, use overlong
    anecdotes
    • Reluctant participants
    They feel shy or unsure of themselves
    Common Problems of a Team
    cont’d…

    • Unquestioned acceptance of opinions as facts


    occurs

    • Rush to accomplish
    Impatient for results

    • Attribution
    Common Problems of a Team
    cont’d…
    • Discounts and “plops”
    Members fail to give credit or no one responds to a
    statement

    • Wanderlust
    Loss track of the meeting’s purpose

    • Feuding team members


    This can disrupt an entire team with their
    disagreement
    TEAMS and TQM
    • Teamwork enables various parts of the
    organization to work together in meeting
    customer needs that can seldom be fulfilled by
    employees limited in one specialty.

    • TQM recognizes interdependence of various parts


    of the organization and uses teams as a way to
    coordinate work.

    • Teams provide the capacity for rapid response to


    changes in customer demands.
    Summary……
    Teams
    Types

    Characteristics

    Roles

    Team Meeting

    Problems

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