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    Commmunication Process

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    rJ
    This document discusses communication processes and therapeutic communication. It defines communication as the exchange of information between two or more people and identifies intrapersonal and interpersonal communication. The communication process involves transmission of a message from a sender to a receiver. Modes of communication include verbal, nonverbal, and electronic. Therapeutic communication focuses on the patient's physical and emotional well-being through goal-directed, planned interactions that build trust and rapport.

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    Commmunication Process

    Uploaded by

    rJ
    110 views27 pages
    This document discusses communication processes and therapeutic communication. It defines communication as the exchange of information between two or more people and identifies intrapersonal and interpersonal communication. The communication process involves transmission of a message from a sender to a receiver. Modes of communication include verbal, nonverbal, and electronic. Therapeutic communication focuses on the patient's physical and emotional well-being through goal-directed, planned interactions that build trust and rapport.

    Original Title

    COMMMUNICATION-PROCESS

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    This document discusses communication processes and therapeutic communication. It defines communication as the exchange of information between two or more people and identifies intrapersonal and interpersonal communication. The communication process involves transmission of a message from a sender to a receiver. Modes of communication include verbal, nonverbal, and electronic. Therapeutic communication focuses on the patient's physical and emotional well-being through goal-directed, planned interactions that build trust and rapport.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    110 views27 pages

    Commmunication Process

    Uploaded by

    rJ
    This document discusses communication processes and therapeutic communication. It defines communication as the exchange of information between two or more people and identifies intrapersonal and interpersonal communication. The communication process involves transmission of a message from a sender to a receiver. Modes of communication include verbal, nonverbal, and electronic. Therapeutic communication focuses on the patient's physical and emotional well-being through goal-directed, planned interactions that build trust and rapport.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 27

    COMMMUNICATION

    PROCESS
    UNIT 4
    COMMUNICATING
     Exchanging
    information or feelings
    between 2 or more
    people.
    Purposes
     To influence others

     To gain information
    Intrapersonal communication

     Communication with
    oneself

     Self-talk
    Interpersonal communication

     Communication
    with others
    Communication Process

    “Transmission of a message
    from a sender to a receiver in
    an understandable manner”
    Communication Process
    Modes of Communication

     Verbal communication

     Nonverbal communication

     Electronic communication
    Verbal Communication
     Communicating with words
     Spoken or written
    Nonverbal Communication
     Using body language

     “You see but you don not observe”


    Electronic Communication
    Criteria for Effective
    Verbal Communication
     Pace and intonation
     Simplicity
     Clarity and brevity - congruence
     Timing and relevance
     Adaptability
     Credibility
     Humor
    Effective Nonverbal
    Communication
     Posture
     Hand shake
     Eye contact
     Smile
     Gestures
     Voice – pace, pitch, projection,
    pausing, intonation
    Therapeutic Communication

    Face to face interaction

    Focuses on the patient’s


    physical and emotional
    being.
    Characteristics of a
    Therapeutic Communication
    Goal-directed
    Focused on the client’s
    needs
    Planned, time limited
    Professional
    Basic Elements of a
    Therapeutic Communication
    Trust
    Rapport
    Unconditional positive regard
    Setting limits
    Therapeutic communication
    PHASES of a Therapeutic
    N-P Relationship

     ORIENTATION

     Getting to know your patient


    PHASES of a Therapeutic
    N-P Relationship
     WORKING

     Mutually planning and implement


    patient care
    PHASES of a Therapeutic N-
    P Relationship
     TERMINATION

    Nurse patient relationship is self limiting.


     Relationship ends when patient’s health
    Therapeutic Communication

    Active listening
    Build trust and rapport

    Ask specific question


    Therapeutic Communication
    Visibly tuning in
    Demonstrate concern

    Use brief verbal affirmations


    like:
    Therapeutic
    Communication
     Techniques
    Broad opening statement
     “What would you like to talk about?”

     Clarifying Nurse: Can you explain more about that to me?

    Patient: I feel sick inside.


    Nurse: What do you mean by feeling sick inside?
    Patient: I'm feeling lost!

    Nurse: Give me an example of “feeling lost.”


    Therapeutic
    Communication

    Techniques
    Encouraging expression
     “Tell me about your feelings.”

     Giving recognition Good morning ....

    I notice that you combed your hair.

    You look very nice.

     Informing My name is...

    Visiting hours are...

    The purpose of the activity is....


    Therapeutic
    Communication
     Listening Techniques
    “Go on, tell me about your feelings.”

     Making You appear nervous. I see you are biting your lip.

    observation
    “I stay here with you.”

     Offering self Patient: I'm going home soon.


    Nurse: You are going home soon?
    Patient: But my mother is not happy.
     Paraphrasing Nurse: Your mother was not happy to see
    you?
    Therapeutic
    Communication
     Techniques
    Presenting reality Patient: I hear voices of people trying to kill me.
    Nurse: I don't hear voices but I know the voices

    are real to you.


     Summarizing

    So far we have talked about.....


    Let's see, we had discussed about your family
    problems, their effect in your schoolwork......
    Barriers to Communication

    Bellitling
    Interrupting
    Giving advice
    Moralizing
    Approving
    Changing the subject
    Social response

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