The document outlines the process for recruiting a cafe manager for Coffee Ville in Melbourne, including developing a job description, recruitment schedule, job advertisement, and interview process. Key details include a full-time cafe manager position paying $931 per week and requiring 3 years of management experience. The recruitment schedule includes 1 week to advertise the position on social media and 4 days to conduct interviews. The job description template provides the job responsibilities and requirements.
The document outlines the process for recruiting a cafe manager for Coffee Ville in Melbourne, including developing a job description, recruitment schedule, job advertisement, and interview process. Key details include a full-time cafe manager position paying $931 per week and requiring 3 years of management experience. The recruitment schedule includes 1 week to advertise the position on social media and 4 days to conduct interviews. The job description template provides the job responsibilities and requirements.
The document outlines the process for recruiting a cafe manager for Coffee Ville in Melbourne, including developing a job description, recruitment schedule, job advertisement, and interview process. Key details include a full-time cafe manager position paying $931 per week and requiring 3 years of management experience. The recruitment schedule includes 1 week to advertise the position on social media and 4 days to conduct interviews. The job description template provides the job responsibilities and requirements.
The document outlines the process for recruiting a cafe manager for Coffee Ville in Melbourne, including developing a job description, recruitment schedule, job advertisement, and interview process. Key details include a full-time cafe manager position paying $931 per week and requiring 3 years of management experience. The recruitment schedule includes 1 week to advertise the position on social media and 4 days to conduct interviews. The job description template provides the job responsibilities and requirements.
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BSBHRM405 Support the recruitment, selection and induction staff
TASK 1: PLAN FOR RECRUITMENT
Name: PAOLA ROJAS
VIOLETA HOYOS
COFFEE VILLE
1. Job description and role requirements.
Cafe Ville Manager
Melbourne.
Café Ville are looking for a café manager, you will have worked previously as a Café Manager and you are required to play a hands on role on a daily basis within the business.
You are someone who works well under pressure and can maintain a calm demeanor throughout busy periods. A current drivers license and own transport is favourable.
You will be responsible and accountable for the following;
Coordinating the café schedule, covering different shifts if necessary.
Serving as the lead customer service contact at the café, including answering questions, welcoming customers, and other communications. Responsibility for keeping café area clean, neat and orderly. Ordering any supplies needed for the café. Must be highly motivated. Excellent communication and interpersonal skills. Excellent management and leadership skills. Good organisational skills. An understanding of food and beverage operations. Must be available to work four weekdays and Saturday each week. Social media savvy especially with Facebook and Twitter. Bilingual skills desirable (particularly Italian, Greek or Chinese)
The role is full time or part time café manager (working Tuesday- Saturday or Wednesday- Saturday) 7am-5pm.
Job Type: Full-time/ Part-time
Required experience:
At least three years’ experience in:
Managing staff, including training. Performance appraisals. Job Location:
Melbourne.
2. Recruitment schedule.
Milestone: Action Time required Person Budget and/or
and/or objective responsible resources Complete and 1 week Emma and Joe Social media submit the recruit (Facebook) action form $200 Prepare position 2 days Emma and Joe Social media description and (Facebook, Shop advertisement Window) $50 Advertise position 1 week Emma and Joe Social media
Finalise shortlist of 1 week Emma and Joe Café Ville
candidates for interview Interview 4 days Emma, Joe and Cafe Ville Rufus Appoint candidate 2 days Owners and human Cafe Ville (make an offer) resource Offer accepted 1 day Owners and Human Café Ville resources
3. Coffee Ville job description template.
Job title: Café manager.
Salary: $931 ($24.50 an hour)
Hours: 38 hours full-time.
Location: Melbourne.
Reporting relationship: We are looking for a cafe manager to ensure that anyone of any age, gender, cultural background feels welcome to apply. At least 3 years experience in managing staff, including training, performance appraisals, most be highly motivated, excellent communication and interpersonal skills, excellent management and leadership skills, good organizational skills, understanding of food and beverage operations and bilingual skills desirable (particularly Italian, Greek or Chinese).
About coffee Ville:
CoffeeVille is a family-owned and run café located in Melbourne. CoffeeVille aims to serve quality food and fair trade coffee at a city pace. The café is currently open 7 am–5 pm, Monday to Friday. CoffeeVille has been experiencing consistent growth in sales and numbers of customers over the last two years. This growth has led to a need for a second floor manager who is able to manage customer complaints, take responsibility for higher level café operations and manage staff performance.
Purpose of position:
We have a manager but he is not there on Fridays, the café does not run as smoothly. The owners of the café have also decided to start opening on Saturdays, and would like to have at least one manager working from Monday to Saturday to improve the quality of services and make our customers happy.
Responsibilities and duties:
The café manager and leader who has passion, enthusiasm and personality to manage all aspects of our busy social enterprise Café located in Melbourne. The varied role includes menu planning and ordering; day to day operational and staff management, building and nurturing relationships with our loyal and busy customers; developing the catering aspect of the business; managing suppliers; financial management, budgeting and POS handing.
Key responsibilities:
All aspects of day to day operational management of the café.
Ensure consistently excellent customer experience. Achieve daily/weekly sales targets. Lead on all aspects of daily staff management, from roster planning, training and coaching and quality control to ensure consistently high standards of daily operations. Oversee the daily menu, food quality control and food prep. Manage from of house responsibilities and lead the small team creating a smooth and harmonious café atmosphere. End of day duties, cash handing, sales reporting and banking procedures. Calmly (and with a cracking good sense of humor), manage the daily surprises, dramas and unplanned hiccups that occur with any busy café and social enterprise. Cover all the roles during breaks and illness including food prep and barista responsibilities.
Academic and Trade Qualifications
Tools and technologies.
Managers need to be familiar with the equipment that is used in the preparation of food and beverages in their particular place of business. However, they also need to be familiar with office equipment such as computers, phones and fax machines. Education and training.
Bachelor of business majoring in management
Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook.
Work experience and Skills.
Experience Skills Previously a café manager. Relevant qualifications in operating At least 3 years’ experience in: small business. Financial and - Managing staff, including training performance management skills. Five - Performance appraisals. years’ experience. Coordinate with customers and staff Excellent customer service skills. on daily basis, forward any issues of Time management and concern to senior management. prioritisation. Monitor and supervise the Persuasion Working under attendants and ensure quality pressure. delivery of customer services. Initiative and motivation. Knowledge en social media. Resilence
Personal qualities and behavioural traits.
-Must be highly motivated.
-Excellent communication and interpersonal skills. -Excellent management and leadership skills. - An understanding of food and beverage operations. - Social media savvy especially with Facebook and Twiter. - Bilingual skills desirable (particulary Italian, Greek or Chinese)
Classifields online Café window Industry newsletter
Reasons for selected advertising channels:
We decided selected Facebook because is a social media and the people spend most of their time on Facebook. The 80% of all internet users use Facebook and they use it daily.
Facebook advertisement is the most targeted form of advertisement, you can advise people by age, interest, behavior and location.
Facebook is cheapest, fast, measurable, can drive off-line sales, can engage the website visitors and is in real time.
We decided selected a café window advertising because all the customers can see and if they know about somebody that need job they are going to said about it, and also they can talked about the place and try to help the owners to find a good employee.
All the people that are walking around the café don’t have to entrance because they can see the advertisement outside and also the advertisement could be seen during the night when the café is close.
Job ad- Café Manager
● Café Manager
● Coffee Ville- Melbourne
● $931 ($24.50 an hour)
● February 5th 2018
● This is a big opportunity that you can not lose if you want to grow in your profession “Transcendent values such as trust and integrity are literally translated into income, benefits and prosperity”
Please email your confidential CV to Emma Belcastran, emmab@gmail.com for further
information. Develo pan interview guide
Job title Café manager
Date and time of interview 5th of December Selection panel Emma, Joe and Rufus Applicant
Each member of the panel should make notes (on a separate sheet) and score each applicant. Scores should then be added up and used when making a decision.
The panel should also decide which questions will be asked by each member of the panel. Scoring – applicant’s answers should be scored as follows:
No answer given or answer Good answer. Relevant information.
0 completely irrelevant. No 2 Some points covered, not all relevant. 4 All or most points covered. Good examples given Some examples given examples.
A few good points but main
1 issues missing. No 3 5 examples/irrelevant examples Some pints covered. Relevant Perfect answer. All points addressed. given. information given. Some examples given All points relevant. Good Examples.
Weighting – questions can be weighted 1 (low importance) or 2 (high importance) to reflect their overall importance to the position.
Questions and weighting
Applicant’s responses Weight (1- Question categories Questions <Complete in Assessment Score (0-5) Total 2) Task 2>
Work history 1. What experience do you
have? 2. What did you like or dislike about your previous job?
How does your experience
Education and training and education quality you for this job?
Personality, motivation Are your characters
and character motivations realistic and believable? What has the most satisfying moment in your life been? Total score (skills and knowledge) Follow up questions Applicant answer Weight (1- <Complete in Assessment Score (0-5) Total 2) Task 2> How much notice do they have to give?
When can they start?
Can you list your
strengths?
Total score (skills and
knowledge)
Referee contact details:
Complete in Assessment task 2
Now give the applicant an opportunity to ask any questions that they might have and answer them.
<Make notes of questions asked here in Assessment Task 2>
Ending the interview:
● Thank the applicant for attending the interview.
● Let them know what happens next i.e. when you will be making your decision and how you will be letting them know the results (applicants who have attended the interview should be made aware of your decision either way).
