The document contains a technical support test with multiple choice and fill in the blank questions about computing terms and troubleshooting. It tests knowledge of words like call, code, crashed, escalate, experience, guide, organisational, and shock. It also contains exercises to use context clues to fill in blanks, correct grammar mistakes, and match definitions to computing terms.
The document contains a technical support test with multiple choice and fill in the blank questions about computing terms and troubleshooting. It tests knowledge of words like call, code, crashed, escalate, experience, guide, organisational, and shock. It also contains exercises to use context clues to fill in blanks, correct grammar mistakes, and match definitions to computing terms.
The document contains a technical support test with multiple choice and fill in the blank questions about computing terms and troubleshooting. It tests knowledge of words like call, code, crashed, escalate, experience, guide, organisational, and shock. It also contains exercises to use context clues to fill in blanks, correct grammar mistakes, and match definitions to computing terms.
The document contains a technical support test with multiple choice and fill in the blank questions about computing terms and troubleshooting. It tests knowledge of words like call, code, crashed, escalate, experience, guide, organisational, and shock. It also contains exercises to use context clues to fill in blanks, correct grammar mistakes, and match definitions to computing terms.
1 Oh no! That’s the sixth time today my computer has ________!
2 I work in a(n) ________ centre. 3 Don’t touch that! You’ll get an electric ________. 4 Please tell me about your work ________. 5 Did the software give an error ________ when it crashed? 6 I have great ________ skills. 7 Please check the troubleshooting ________. 8 If I can’t solve your problem, I’ll ________ it to the next support level.
2 Correct the mistakes in these sentences. Underline one incorrect word and write the correct word on the line. 9 We’ve have a few problems with the network this week. ________ 10 The problem can’t get a fault in the hard drive – I tested it yesterday! ________ 11 Let’s try restart the computer. ________ 12 I hope at work as a software developer. ________ 13 The computer is hang. The screen goes kind of grey and I can’t type anything in! ________ 14 Let the printer cooled down. ________ 15 Have you finished repairing the server already? You were due to finish two hours ago. ________ 16 If we replace the memory, the computer should working faster. ________
3 Use the words in brackets to complete these sentences. You may need to change or add some words. 17 What have you ______________________ this morning? (do) 18 The problem ______________________. (might / virus) 19 If you don’t sit straight, you ______________________. (might / backache) 20 I ______________________ for three years. (expect / work / here) 21 The server ______________________. (might / not / work) 22 He plans ______________________. (work / until 7 p.m. today) 23 The NAS ______________________. (might / not / plug in)
4 Write the words that match these definitions. 24 a word that has the same meaning as ‘level’ in a technical support centre ________ 25 the problem that happens when you spill water over a computer and it causes electricity to go the wrong way ________ 26 a problem with a piece of software when it stops working and you can’t type anything into it but it doesn’t close ________ 27 a book or document that tells you how to use something ________ 28 software that can spread by itself between computers and that causes problems ________ 29 If you have this, you have passed an exam or a course to show that you have particular knowledge and/or skills. ________ 30 a document showing how much you have to pay for something ________
