The document describes two problems involving simulation of a technical support center with two technicians, Able and Baker. Able is faster than Baker. The first problem simulates 6 customers, tracking arrival times, service providers, and wait times. The second problem simulates 20 customers using the same process. Tables show distributions for arrival times and service times by Able and Baker to determine random values for the simulation.
The document describes two problems involving simulation of a technical support center with two technicians, Able and Baker. Able is faster than Baker. The first problem simulates 6 customers, tracking arrival times, service providers, and wait times. The second problem simulates 20 customers using the same process. Tables show distributions for arrival times and service times by Able and Baker to determine random values for the simulation.
The document describes two problems involving simulation of a technical support center with two technicians, Able and Baker. Able is faster than Baker. The first problem simulates 6 customers, tracking arrival times, service providers, and wait times. The second problem simulates 20 customers using the same process. Tables show distributions for arrival times and service times by Able and Baker to determine random values for the simulation.
The document describes two problems involving simulation of a technical support center with two technicians, Able and Baker. Able is faster than Baker. The first problem simulates 6 customers, tracking arrival times, service providers, and wait times. The second problem simulates 20 customers using the same process. Tables show distributions for arrival times and service times by Able and Baker to determine random values for the simulation.
Sambhram Institute of Technology, Bangalore 17CS834
System Modeling and Simulation
CHAPTER 1 [Problems]
Able-Baker’s Problem
More than one channel of work/service
Assuming able being faster than baker, so able is preferred.
STEPS: A customer arrives at time k. If both able and baker are free, then service goes to Able. If Able is busy, service goes to Baker. If both Able and Baker are busy, then customer waits for one of them to be free.
1. Consider a computer technical support center where personnel take calls
and provide service. The time between calls ranges from 1-4 minutes, with distribution shown below. There are two technical support peopleAble and Baker. Able is more experienced and can provide service faster than Baker. The distributions of their service times are shown below. Simulate for 6 customers.
Distribution of Arrival Time:
TIME B/W 1 2 3 4 ARRIVAL PROBABILITY 0.25 0.40 0.20 0.15
Distribution of Service Time for ABLE:
SERVICE 2 3 4 5 TIME PROBABILITY 0.30 0.28 0.25 0.17
Priyanka Talekar, Asst Prof. Page 1
Sambhram Institute of Technology, Bangalore 17CS834
Distribution of Service Time for BAKER:
SERVICE 3 4 5 6 TIME PROBABILITY 0.35 0.25 0.20 0.20
Random digits for arrival: 26, 98, 90, 26, 42
Random digits for service time: 95, 21, 51, 92, 89, 38
TIME PROBABILITY DIGIT ASSIGNMENT 2 0.30 0.30 01-30 3 0.28 0.58 31-58 4 0.25 0.83 59-83 5 0.17 1.00 84-100
Priyanka Talekar, Asst Prof. Page 2
Sambhram Institute of Technology, Bangalore 17CS834
Service Time Distribution table [BAKER]:
SERVICE PROBABILITY CUMULATIVE RANDOM
TIME PROBABILITY DIGIT ASSIGNMENT 3 0.35 0.35 01-35 4 0.25 0.60 36-60 5 0.20 0.80 61-80 6 0.20 1.00 81-100
CUSTOMER RD- IAT AT RD- ABLE BAKER DELAY
IA ST IN TSB ST SERVICE TSB ST SERVICE QUEUE ENDS(TSB+ST) ENDS
1 - - 0 95 0 5 5 - - - 0
2 26 2 2 21 - - - 2 3 5 0
3 98 4 6 51 6 3 9 - - - 0
4 90 4 10 92 10 5 15 - - - 0
5 26 2 12 89 - - - 12 6 18 0
6 42 2 14 38 15 3 18 - - - 1
Priyanka Talekar, Asst Prof. Page 3
Sambhram Institute of Technology, Bangalore 17CS834
2. Consider a computer technical support center where personnel take calls
and provide service. There are two technical support peopleAble and Baker. Able is more experienced and can provide service faster than Baker. The distributions of their service times are shown below. Simulate for 20 customers.
Distribution of Arrival Time:
TIME B/W 1 2 3 4 ARRIVAL PROBABILITY 0.25 0.40 0.20 0.15
Distribution of Service Time for ABLE:
SERVICE 2 3 4 5 TIME PROBABILITY 0.30 0.28 0.25 0.17
Distribution of Service Time for BAKER:
SERVICE 3 4 5 6 TIME PROBABILITY 0.35 0.25 0.20 0.20
Priyanka Talekar, Asst Prof. Page 4
Sambhram Institute of Technology, Bangalore 17CS834
