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    Case No. 2 Rules of Engagement

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    Khentox Carmelotes
    Wilson Reyes is an introverted agent who feels passed over for promotions. The central problem is what will improve his social skills to get promoted. Alternative courses of action include: 1) Attending a social skills workshop which could help but is expensive; 2) Asking coworkers for feedback, which could provide guidance but risks negative feedback; 3) Interacting more with others daily to practice social skills at his own pace but may be time-consuming. The document recommends the social skills workshop because professionals can coach Wilson and he can network with others, though it is expensive.

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    Case No. 2 Rules of Engagement

    Uploaded by

    Khentox Carmelotes
    511 views3 pages
    Wilson Reyes is an introverted agent who feels passed over for promotions. The central problem is what will improve his social skills to get promoted. Alternative courses of action include: 1) Attending a social skills workshop which could help but is expensive; 2) Asking coworkers for feedback, which could provide guidance but risks negative feedback; 3) Interacting more with others daily to practice social skills at his own pace but may be time-consuming. The document recommends the social skills workshop because professionals can coach Wilson and he can network with others, though it is expensive.

    Original Title

    Case-No.-2-Rules-of-Engagement

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    Wilson Reyes is an introverted agent who feels passed over for promotions. The central problem is what will improve his social skills to get promoted. Alternative courses of action include: 1) Attending a social skills workshop which could help but is expensive; 2) Asking coworkers for feedback, which could provide guidance but risks negative feedback; 3) Interacting more with others daily to practice social skills at his own pace but may be time-consuming. The document recommends the social skills workshop because professionals can coach Wilson and he can network with others, though it is expensive.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    511 views3 pages

    Case No. 2 Rules of Engagement

    Uploaded by

    Khentox Carmelotes
    Wilson Reyes is an introverted agent who feels passed over for promotions. The central problem is what will improve his social skills to get promoted. Alternative courses of action include: 1) Attending a social skills workshop which could help but is expensive; 2) Asking coworkers for feedback, which could provide guidance but risks negative feedback; 3) Interacting more with others daily to practice social skills at his own pace but may be time-consuming. The document recommends the social skills workshop because professionals can coach Wilson and he can network with others, though it is expensive.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Group Members:

    CARMELOTES, KENT NIÑO


    DOMOSMOG, MARIEL
    NUIQUE, ROBERT
    OCTAVIANO, ANGEL MAE
    PARONG, JASTINE

    Title: Case No. 2 RULES OF ENGAGEMENT

    I. Statement of the Problem


    A. Minor Problems
    ● Wilson Reyes is an introvert, meaning he has a hard time socializing with
    other people.
    ● Wilson Reyes is frustrated and insecure about being the “oldest” agent and
    being “passed over” for meatier roles he was sure he could manage very
    well.
    ● He feels a large weight of expectation on him seeing as less tenured agents
    were being promoted or assigned more challenging roles

    A. Central Problem - (only one, avoid connecting words like and/or, and must be
    in question form -What, When, Where, How and ends with a ?)

     What will it take for Wilson Reyes to improve his social skills in order to
    get a promotion?

    II. Alternative Courses of Action (ACAs) – (all ACAs will answer the Central Problem
    and you must have at least three (3) ACAs)
    A. ACA No. 1 – Wilson Reyes should partake in a workshop specifically for
    social skills.
    Advantages
    ● Wilson will be able to get couching from professionals.
    ● Wilson will be able to socialize with people who are fellow introverts
    like him.
    ● He will be able to receive a certificate after completion, to show to his
    employer.
    Disadvantages
    ● Educational workshop are expensive.
    ● Possibly not being able to apply the things he has learn in the work
    shop, to real life situations.
    ● He might be having a hard time balancing his time for this workshop
    and to his job and also to his personal life.
    ●

    B. ACA No. 2 – Wilson Reyes should ask his coworkers and friends for
    feedback
    Advantages
     Wilson will be able to form a better relationship with his coworkers
    and friends.
     Wilson will be able to use the feed he has received as guide on
    how to better improve himself.
     Feedback from your friends and coworkers is always there and is
    never in short supply.
    Disadvantages
     Negative feedback might lower his self-esteem.
     Wilson respondents might tell white lies to Wilson to avoid hurting
    his feelings.
     Some of his friends and coworkers might find it uncomfortable and
    refuse to cooperate.

    C. ACA No. 3 – Wilson Reyes should start developing his social skills by
    interacting more with his friends, coworkers, and even random strangers on a
    daily basis.
    Advantages
     Wilson would be able to practice his social skills day to day in real
    life situations.
     Wilson will be able to create a stronger relationship with his
    coworkers and friends.
     Wilson Reyes will be able to improve his social skills at his own
    preferred pace.
    Disadvantages
     Wilson might have a hard time starting a conversation with his
    coworkers.
     Socializing can be time-consuming.
     Wilson might get too carried away with socializing and lose focus
    on his job.

    III. Recommendations
    After summarizing the case with the proper suggested ACAs, we strongly
    recommend ACA No. 1 – Wilson Reyes should partake in a workshop specifically
    for social skills.
    Advantages
    ● Wilson will be able to get couching from professionals
    ● Wilson will be able to socialize with people who are fellow introverts like him
    ● He will be able to receive a certificate after completion, to show to his
    employer
    Disadvantages
    ● Educational workshop are expensive
    ● Possibly not being able to apply the things he has learn in the work shop, to
    real life situations
    ● He might be having a hard time balancing his time for this workshop and to
    his job and also to his personal life.
    Attending workshop will greatly help Wilson even though it would be expensive.
    According to research, socialization increases motivation among employees. Generally,
    when employees socialize in an organization, it allows them to shape the way they view
    work habits, teamwork, and sharing of information, which are all significant factors for a
    growing business. When attending the workshop, he will be guided by professionals in
    step-by-step process improving himself to be a better as an individual and employee.
    There he can meet various type of people with different occupations, status and even in
    rank where he would be given opportunity to develop his empathy and other concerns in
    socializing. Even if introverts, like Wilson may enjoy being alone, they are seeking ways
    to open up and improve.

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