Fish bone diagram / Cause & Effect diagram / Ishikawa diagram
It is also a part of 7 QC tools.
Fish bone diagram invented by Dr. Kaoru Ishikawa In 1943. He used it in Kawasaki Iron Works in 1943
He is president of Musashi Institute of technology
Member of union of Japanese Scientists and Engineers ( JUSE )
Important points (1) Fish bone diagram is used in all type of problem solving methodology. (2) Fish bone diagram is called it because its shape looks like a fish bone. (3) It is very important tool to identified potential / possible root cause. (4) 6M used in fish bone diagram is :- (i) Men (ii) Method (iii) Material (iv) mother nature (environment) (v) Machine (vi) Measurement (5) We only find potential / possible causes only, root cause is not find in this process. (6) After find possible cause we have to use another tool to find root cause. Example :- Validation method , Why-Why analysis etc. (7) For find out potential / possible cause in fish bone diagram, we need to do first brainstorming. After brainstorming potential causes are filled in to fish bone diagram, Category wise, that is men related cause in men column etc. (8) There are primary, secondary or tracery cause or 4th level or may be 5th level of cause identified depend upon team maturity. (9) It is minimum required 20 to 25 possible cause identified for a good identification of cause, many industry identify only 5 to 6 cause , it is not a good practice.
Methodology of fish bone diagram
Step 1 :- Make fish bone diagram and write all possible causes in 6M after brainstorming session. Step 2 :- Find out suspected cause from the possible cause. Step 3 :- Validate all the suspect cause and write the result. All the validated results are valid cause of problem. Step 4 :- Do the Why - Why analysis of the valid cause and find out the root causes of the problem. INTERNAL / CUSTOMER NAME :- ANNAXURE :- 1 FISH BONE DIAGRAM, CAUSE & EFFECT FOR PROJECT NAME :- TEAM MEMBER :-
MEN MATERIAL MACHINE
ATTITUDE SUPPLIER TOOLING
SKILL HARD FIXTURE
TRAINING RUSTY VERIATION
Quality Problem PROCEDURE GAUGING TEMPRATURE
POLICIES INSTRUMENT HUMIDITY
ACCOUNTING COUNTING NOISE LEVEL
METHOD MEASURNMENT ENVIRONMENT
PREPARED BY :- VERIFIED BY :- Supplier Name:
ROOT CAUSE VERIFICAITON ON SUSPECTED SOURCE OF VARIATION ANNEXURE-02
PROJECT NAME : PROBLEM :
TEAM MEMBERS : DATE
CATEGORY PROBABLE CAUSES REQUIREMENT / SPECIFICATION VERIFICATION METHOD ACTUAL OBSERVED RESULT
To check and identify rejected
Unskilled Quality inspector Poison test one inspector not identify rejected part VALID parts followed RH side without Without operation and operation MAN New Operator operation part and LH side They followed defined process INVALID done part put in different bin operation done part.
Not applicable
MACHINE
Verify on Final inspection area After inspection material is not moved in
that after inspection material is packing area with in a day. 100% Material check and send it to moved in packing area with in a (final insp. Is locate in ground floor and Inspection method not followed packing area is on 1st floor) VALID packing area day or not
METHOD Wi displayed on final inspection WI not displayed Verified on table Available on table INVALID table Check with Daily inspection Inspection Frequency Not Adequate 100 % material check record of inspector, how much 100 % material check INVALID quantity they checked Not applicable
