Portal_Manual_637716056042464487_637828524287920668

MOHAP e-Transformation
Portal User Manual
Date: 11th April 2019

MOHAP e-Transformation - Portal User Manual
Table of Contents
1 Brief Overview ............................................................................................................... 5
2 Login Screen .................................................................................................................. 5
2.1 Register a New Account ........................................................................................... 6
2.1.1 Registration for Individual ................................................................................. 8
2.1.2 Registration for Business................................................................................... 8
2.1.3 Registration for Government ........................................................................... 10
2.1.4 Registration for Charity ................................................................................... 12
2.1.5 Account Activation .......................................................................................... 12
2.2 Login to an Existing Account ................................................................................. 13
2.3 Reset/Retrieve Credentials .................................................................................... 14
3 Main Screen ................................................................................................................. 16
3.1 Manage Account.................................................................................................... 17
3.1.1 My Profile........................................................................................................ 17
3.1.2 Preferences ..................................................................................................... 23
3.1.3 Change Password ............................................................................................ 30
3.1.4 Manage Sub-Accounts*................................................................................... 31
3.1.5 Log Out .......................................................................................................... 35
3.2 View & Modify MOHAP Records* ............................................................................ 35
3.2.1 Registered Products ........................................................................................ 36
2 of Ministry of Health & Prevention - UAE, all rights reserved
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3.2.2 Registered Manufacture Sites .......................................................................... 37
3.3 Open Dashboard Screen ........................................................................................ 38
3.4 Open All Applications Screen ................................................................................. 38
3.5 Manage Support Functions .................................................................................... 38
3.5.1 Change Language ........................................................................................... 39
3.5.2 Open Help ...................................................................................................... 39
3.5.3 View Notifications Center ................................................................................ 40
3.5.4 Open How to Use ............................................................................................ 40
3.6 Open MOHAP Links ............................................................................................... 40
4 Dashboard Screen........................................................................................................ 41
4.1 View Application Statistics ..................................................................................... 42
4.1.1 Status Bar ....................................................................................................... 42
4.1.2 Statistical Pie Chart ......................................................................................... 43
4.2 Create a New Application ...................................................................................... 43
4.3 Manage All Applications ........................................................................................ 44
4.3.1 Create a New Application ................................................................................ 45
4.3.2 Search Applications......................................................................................... 45
4.3.3 Apply Filters.................................................................................................... 46
4.3.4 Manage Application ........................................................................................ 48
4.3.5 Clone Application............................................................................................ 53
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4.4 Manage Registered Products* ................................................................................ 53
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1 Brief Overview
This manual is prepared to navigate all types of users through the Ministry of Health and
Prevention (MOHAP) Portal and guide them through all allowed activities.
This Manual is designed to help users manage through the following screens:
1. Login Screen
a. Account Credentials screen
b. Account Information screen
2. Main Screen
a. My Profile screens
b. Preferences screens
c. Sub-Accounts screen
d. MOHAP Records screens
3. Dashboard Screen
a. All Applications screen
b. Submitted Application Screen
After completing this manual, the user should be able to perform all activities on MOHAP
Portal.
2 Login Screen
Once the user enters the Portal URL, they will be redirected to a Login screen where they
could:
2.1. Register a new account
2.2. Login to an existing account
2.3. Reset/Retrieve credentials
Display icons:
i. allows user to view password
ii. allows user to change the language to Arabic
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2.2 Login to an
Existing Account
2.1 Register a 2.3 Reset/Retrieve

New Account Credentials
Figure A: Login Screen
2.1 Register a New Account
To create an account, the user must click on Register Now – where they will be redirected to
the Account Credentials screen shown below.
On the Account Credentials, the user must fill all the fields to proceed with registration. These
fields along with their rules are the following:
- Username: must not contain “@”
- Email: must be a valid email address
- Confirmed Email: must match Email
- Password: must be between 8 to 20 characters and contain a combination of text and
numbers.
- Confirm Password: must match Password
After user entered all the necessary data, they must click Next - where the user will be
redirected to the Account Information screen.
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Figure B: Account Credentials screen
Tip: Each registration section will contain a progress bar that shows the input progress of the
registration data.
Figure C: Registration Progress Bar
On the Account Information screen, user is asked to choose Account Type according to their
credentials. User can choose from the following Account Type:
2.1.1. Individual
2.1.2. Business
2.1.3. Government
2.1.4. Charity
Please choose next section based on Account Type
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Figure D: Account Information Screen
Display icons:
i. advises user on field
ii. allows user to view password
iii. allows user to change the language to Arabic
iv. reloads captcha
2.1.1 Registration for Individual
Once the user chooses Individual as Account Type and successfully solves captcha, they must
press Create Account button to proceed to activate account.
Tip: Skip to Section 2.1.5
2.1.2 Registration for Business
Once the user chooses Business as Account Type, they must proceed to:
a. Choose Applicant Type between the following business entities:
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Scientific Office/
Market Local
Medical Store Private Hospital Clinic
Authorization Manufacture
Holder
Medical Lab/
Chemical
One Day Surgery / Center (IVF, Contract Research
Precursors University
Day Care Surgery Endoscopy, Organization
Company
Laparoscopy)
Medical Lab/
Center (IVF, One Day Surgery / Contract Research
Private Hospital Clinics
Endoscopy, Day Care Surgery Organization
Laparoscopy)
Shipping
Private University
Company
b. Choose whether the Business Entity is licensed or not
2.1.2.1 Licensed Business Entity
For a Licensed Business Entity, the user must:
a. Select the Health Authority*

b. Fill Business Entity Information:
o License Number
o License Issue Date
o License Expiry Date
o Registration User Name
o Registration Mail
Once the user fills the required fields and successfully solves captcha, they must press Create
Account button to proceed to activate account.
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Rule: *If the user selects the Health Authority as MOHAP, the system will verify the license
information and will display them as Read-Only once verified.
Figure E: Account Information Screen (for business)
2.1.2.2 Unlicensed Business Entity
Once the user selects Business Entity as unlicensed and successfully solves captcha, they must
press Create Account button to proceed to activate account.
2.1.3 Registration for Government
Once the user chooses Government as Account Type, they must proceed to:
a. Choose Applicant Type between the following government entities:

 Government Hospital
 Contract Research Organization
 Government Hospital
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 Government
 Government Entity
 Contract Research Organization
b. Answer whether the Government Entity is licensed or not
2.1.3.1 Licensed Government Entity
For a Licensed Government Entity, the user must:
a. Select the Health Authority*

b. Fill Business Entity Information:
o License Number
o License Issue Date
o License Expiry Date
o Registration User Name
o Registration Mail
Once the user fills the required fields and successfully solves captcha, they must press Create
Account button to proceed to activate account.
Rule: *If the user selects the Health Authority as MOHAP, the system will verify the license
information and will display them as Read-Only in the applicant once verified.
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Figure F: Account Information Screen (for government)
2.1.3.2 Unlicensed Government Entity
Once the user selects Government entity as unlicensed and successfully solves captcha, they
must press Create Account button to proceed to activate account.
2.1.4 Registration for Charity
To be able to proceed with account creation for Account Type Charity, the user must contact
MOHAP administrators
2.1.5 Account Activation
Once the user creates an account, an email will be sent to user’s registered email that will
contain a link that activates account. The user must click activation link found in email before
it expires.
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Figure G: Activation screen
Once the user clicks the activation link in the confirmation, they will be redirected to Portal
with a message displayed to ensure the activation of account. User can then proceed to login
screen by clicking the Go To Login button.
Tips: The activation link expires after 30 minutes from request
Display icon: click here resends activation email to registered email
2.2 Login to an Existing Account
Figure H: Login screen
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The user must login to their active account to begin managing their access to MOHAP portal.
To login to account, the user must:
a. Enter credentials (Username & Password) of the registered user

b. Click the Login button.
Once the user successfully manages to login, they will be redirected to the Portal’s Landing
page.
Tips:
i. User could check Remember Me box to save login information to computer via a
cookie
ii. To skip to Dashboard demo, go to Section 4
2.3 Reset/Retrieve Credentials
In case the user is unable to login to an existing account, they must:
a. Click on Can’t Login link in Login screen – which will redirect them to Retrieve
Credentials screen
b. Enter registered email
c. Press Reset Credentials button – which will send user an email with Username &
Password
Figure I: Retrieve credentials screen
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3 Main Screen
Users who have logged in successfully to MOHAP portal will be directed to Main screen. The
Main screen allows the user to perform the following actions:
3.1. Manage Account

3.2. View & Modify MOHAP Records*
3.3. Open Dashboard Screen
3.4. Open All Applications Screen
3.5. Manage Support Functions
3.6. Open MOHAP Links
3.3 Open 3.4 Open All 3.5 Change 3.5 Open 3.2 View & Modify 3.5 View 3.1 Manage
Dashboard Applications Language Help MOHAP Records Notification Account
3.6 Open 3.4 Open

MOHAP Links How to Use
Figure J: Main Screen
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3.1 Manage Account
At the top-right side of the Dashboard screen, the user can click on their username to view
a list of all actions that could be performed to manage account. These actions are the
following:
3.1.1. My Profile: update/manage account details

3.1.2. Preferences: configure the preferences of the account
3.1.3. Change password: change/manage account password
3.1.4. Manage sub-accounts*: for master business users to administer sub-accounts
for employees
3.1.5. Log out
Rule: *Only visible for master business users
Figure K: Manage Account
3.1.1 My Profile
For user to open this feature, they must first click on their Profile Picture and proceed to
click on My Profile.
This feature allows the user to manage profile details by adding, deleting and updating
content in the following profile sub-sections:
3.1.1.1. Account Data

3.1.1.2. Contact Information
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3.1.1.3. Doctors List*

3.1.1.4. Attachments
Rule: *Only available for Applicants Type: Government Hospital, Private Hospital, Clinic, One
Day Surgery/Daycare Surgery, Medical Lab/Center (IVF, Endoscopy, Laparoscopy), Contract
Research Organization
Tip: Each profile sub-section will contain a progress bar that shows the input progress of
the profile data.
Figure L: My Profile - Progress Bar
3.1.1.1 Account Data
This profile sub-section contains all the account fields the user can add, delete and update
before proceeding to the next sub-section. These fields include the following:
Individual User Business/Government User Charity User
Fields
Profile Picture Profile Picture Profile Picture
Account Type Account Type (Read-Only) Account Type
First Name Applicant Type (Read-Only) First Name
Last Name Licensed by (Read-Only) Last Name
Nationality Establishment Name Establishment Name
Country of Residence Emirate Registered By
Emirate* License Number
Emirates ID* License Expiry Date
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Individual User Business/Government User Charity User
Emirates ID Issue Date* License Issue Date
Emirates ID Expiry Date*
Passport No**
Passport Issue Date**
Passport Expiry Date**

Table 1: Account Data
Rules:
i. *Mandatory in case of UAE national or residents
ii. **Mandatory for non-UAE nationals
iii. All fields will be Read-Only for licensed Business users verified by MOHAP
The user must click Next to proceed to the following sub-section.
Figure M: My Profile - Account Data Screen
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3.1.1.2 Contact Information
This profile sub-section contains all the contact information fields the user can add, delete
and update before proceeding to the next sub-section. These fields will be applied to all
MOHAP users (individual, business, government, charity) and they include the following:
- Country of Residence
- City
- Address
- P.O. Box
- Telephone
- Mobile
- Fax
- Registered Email
- Website*
Rule:
i. *Read-Only for all Business users
ii. All fields will be Read-Only for licensed Business users verified by MOHAP
The user must click Next to proceed to the following sub-section.
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Figure N: My Profile - Contact Information Screen
3.1.1.3 Doctors List*
This profile sub-section allows users to manage the list of Doctors by adding/deleting
Doctors and updating the fields associated with the Doctor. These fields are the following:
 Name
 Specialty
 Licensing
 Licensing Authority Name
 License No
 License Start Date
 License Expiry Date
 License Attachment
Rules:
i. All fields will be Read-Only for licensed Business users verified by MOHAP
ii. This section is only available for Applicants Type: Government Hospital, Private
Hospital, Clinic, One Day Surgery/Daycare Surgery, Medical Lab/Center (IVF,
Endoscopy, Laparoscopy), Contract Research Organization
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3.1.1.4 Attachments
This profile sub-section allows users add, delete and update necessary attachments to
proceed to save profile modifications. These attachments include the following:
Individual / Charity User Business/Government User

Attachments
Passport* Trade license
Emirates ID** Chamber of Commerce License
Municipality License
Medical License***
Table 2: Attachments
The user must click Save to save any modifications in My Profile.
Rules:
i. *Mandatory for UAE national or residents
ii. **Mandatory for non-UAE nationals
iii. ***Only visible for Government Hospital, Private Hospital, Clinic, One Day
Surgery/Daycare Surgery, Medical Lab/ Center (IVF, Endoscopy, Laparoscopy), and
Contract Research Organization
iv. All attachments will be Read-Only for licensed Business users verified by MOHAP
Figure O: My Profile - Attachments
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3.1.2 Preferences
For user to open this feature, they must first click on their username and proceed to click on
Preferences.
By clicking on the Preferences link, the user is redirected to Preferences of the user account.
This section allows the user to modify the following:
3.1.2.1. Notification: administers the language the user prefers and mode of notification
(SMS or/and email)
3.1.2.2. Unregistered Products*: manages the user’s unregistered products
3.1.2.3. Unregistered Manufacture Sites*: manages the user’s unregistered manufacture
sites
3.1.2.4. Unregistered Invoice Issuers*: manages the user’s unregistered invoice issuers
Rule: *Does not apply to users with Applicant Type: Individual
3.1.2.1 Notifications
This sub-section allows the user to modify notification settings that include the following:
- Notification Language: English or Arabic

- Notification Mode*: SMS and/or Email
- Email: user must insert Email if user selects Email as Notification Mode
- SMS: user must insert Mobile Number if user selects SMS as Notification Mode
The user must click Save to save any modifications in Notification.
Rule: *Read only for Sub Account users
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Figure P: Preferences - Notification
3.1.2.2 Unregistered Products*
This sub-section allows the user to manage unregistered products through these following
actions:
1. Edit content of unregistered product

2. Delete unregistered product
3. Add unregistered product
Rule: *This section is not available for Individual users
1. Edit Product
2. Delete Product
3. Add New
Product
Figure Q: Preferences - Unregistered products
Tips: The list can be sorted Alphabetically by pressing on row header
1. To Edit unregistered product, user must

a. Click icon shown under Actions – which opens Edit Unregistered Product
Screen.
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b. Edit required fields

c. Once done, clicks Save button
2. To Delete unregistered product, user must:
a. Click icon shown under Actions

d. Confirm deletion of unregistered product
3. To Add new unregistered product, the user must:

a. Click Add New button – which opens Add Unregistered Products Screen.
b. Fill the mandatory (and optional) fields
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Figure R: Preferences – Add Unregistered Products
3.1.2.3 Unregistered Manufacture Sites*
This sub-section allows the user to manage unregistered manufacture sites through these
following actions:
1. Edit content of manufacture sites

2. Delete manufacture sites
3. Add manufacture site
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1. Edit Site
2. Delete Site
3. Add New
Site
Figure S: Preferences – Unregistered Manufacture Sites Screen
1. To Edit unregistered manufacture site, user must

a. Click icon shown under Actions – which opens Edit Unregistered Manufacture
Sites Screen.
2. To Delete unregistered manufacture site, user must:

3. To Add new unregistered manufacture site, the user must:

a. Click Add New button – which opens Add Unregistered Manufacture Site Screen.
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Figure T: Preferences - Add Unregistered Manufacture Sites
3.1.2.4 Unregistered Invoice Issuer*
This sub-section allows the user to manage unregistered invoice issuer through these
following actions:
1. Edit content of invoice issuer

2. Add invoice issuer
3. Delete invoice issuer
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1. Edit Invoice Issuer

2. Delete Invoice Issuer
3. Add New
Invoice Issuer
Figure U: Preferences – Unregistered Invoice Sites Screen
1. To Edit unregistered manufacture site, user must

a. Click icon shown under Actions – which opens Edit Unregistered Manufacture
Sites Screen.
2. To Delete unregistered manufacture site, user must:

3. To Add new unregistered manufacture site, the user must:

a. Click Add New button – which opens Add Unregistered Manufacture Site Screen.
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Figure V: Preferences – Add Unregistered Invoice Issuer
3.1.3 Change Password
For user to change the account password, they must first click on their username and
proceed to click on Change Password.
To change the password, user should enter the following:
a. Old Password: must match password used to login to account

b. New Password: must be between 8 to 20 characters and contain a combination of text
and numbers
c. Confirm New Password: must match New Password
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Figure W: Change password
Once user fills all 3 fields, they must first press on the Change Password button to enable
this change and proceed in confirming this change.
Display icon:
i. provides the user with information about the field.
ii. allows the user to view password.
3.1.4 Manage Sub-Accounts*
For the user to open this feature, they must first click on their username and proceed to
click on Manage Sub-Accounts.
The Master Business user will use this feature to manage sub-accounts for their employees
through the following actions:
3.1.2.1. Edit sub-accounts

3.1.2.2. Deactivate/Reactivate sub-accounts
3.1.2.3. Create new sub-accounts
Rule: *Only available for Master Business Users
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1. Edit Sub-
Account
Figure X: Manage sub-accounts screen 3. Create New

Sub-Account
3.1.2.1 Edit Sub-Accounts
To Edit sub-accounts, the business user must perform the following:
a. Click icon shown on the Manage Sub-Accounts screen under Actions – which
opens Edit Sub-Account Screen.
b. Edit required fields:

 Username (Read-Only)
 Email (Read-Only)
 Account Status: Choose to either Enable or Disable sub-account
 Assigned Services: Choose the services assigned to sub-account
 Note to Self: Write notes on sub-account
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2. Activate/Deactivate
Sub-Account
Figure Y: Manage Sub-Accounts - Edit sub-account
3.1.2.2 Deactivate/Reactivate Sub-Accounts
To Deactivate/Reactivate sub-accounts, the business user must perform the following:
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a. Click icon shown on the Manage Sub-Accounts screen under Actions – which
opens Edit Sub-Account Screen.
b. On Account Status, the user could Enable or Disable sub-account.
c. Once done, clicks Save button.
3.1.2.3 Create New Sub-Accounts
To Add new sub-accounts, the business user must perform the following:
a. Click Add Sub Accounts button on the Manage Sub-Accounts screen – which
opens Create New Sub-Account Screen.
b. Fill the mandatory (and optional) fields:

 Username: Enter a username that does not exist in the system
 Email: Enter a correct email address that does not exist in the system
 Assigned Services (optional): Choose services sub-account can work on
 Note to Self (optional): Write notes on sub-account
Once this process is complete, an email containing the activation link will be sent to the
created account’s email.
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Figure Z: Create New sub-account
3.1.5 Log Out
To log out from the account, the user must click on their username and proceed to click on
Log Out.
3.2 View & Modify MOHAP Records*
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Portal business users who have access to Drug Registration services can view and modify
the following MOHAP records:
3.2.1. Registered Products

3.2.2. Registered Manufacture Sites
For user to open this feature, they must first click on MOHAP Records found on the top-
right corner of the Dashboard screen.
Rule: *Only available to business users who have access to Drug Registration services
Figure AA: MOHAP Records
3.2.1 Registered Products
Business user can view the list of all products registered by their business entity by clicking
on Registered Products in MOHAP Records – which redirects user to Registered Product
screen.
In Registered Product screen, user can:
1. Filter registered products by entering keyword in the search bar
2. Renew registered products by clicking on icon under Actions – which redirects

user to Product Renewal screen.
3. Modify registered product by clicking on icon under Actions – which redirects
user to Product Modification screen.
Tip: The list can be sorted Alphabetically by pressing on row header
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1. Search Registered
Products
2. Renew Registered
Products
3. Modify Registered
Products
Figure BB: Registered Products Screen
3.2.2 Registered Manufacture Sites
Business user can view the list of all sites registered by their business entity and other
business entities by clicking on Manufacture Sites in MOHAP Records – which redirects user
to Registered Manufacture Sites screen.
In Registered Manufacture Sites screen, user can:
1. Filter registered products by entering keyword in the search bar
2. Renew sites registered by their business entity by clicking on icon under Actions
– which redirects user to Site Renewal screen.
3. Modify sites registered by their business entity by clicking on icon under Actions
– which redirects user to Site Modification screen.
Tip: The list can be sorted Alphabetically by pressing on row header
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1. Search Registered
Manufacture Sites
2. Renew Registered
Manufacture Site
3. Modify Registered
Manufacture Site
Figure CC: Registered Manufacture Sites Screen
3.3 Open Dashboard Screen
To open the Dashboard screen, please click on the Dashboard button found on the left-side
of the Main screen.
Please refer to Section 4 for further insights about the Dashboard screen.
3.4 Open All Applications Screen
To open the All Applications screen, please click on the All Applications button found on the
left-side of the Main screen.
Please refer to Section 4 for further insights about the All Applications screen.
3.5 Manage Support Functions
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Portal support functions are designed to ease user transition to MOHAP portal, give user
ability to access and modify updates, and optimize their portal experience. These support
functions allow the user to do the following actions:
3.5.1. Change Language

3.5.2. Open Help
3.5.3. View & Modify MOHAP Records*
3.5.4. View Notifications Center
3.5.5. Open How to Use
3.5.1 Change Language
The user will be able to switch the Portal’s interface language between English and Arabic.
To be able to change language, user must:
 Press icon to change language to Arabic – found at the top-right side of

Dashboard screen
 Press icon to change language to English– found at the top-left side of
Dashboard screen
Please note that changing the Portal’s language will only change the labels in the forms but
not the actual field values or list values.
3.5.2 Open Help
The help feature will describe all the services and topics in the application, as well as list the
frequently asked questions.
The user can access this feature by:

 Clicking the Help Link in the Portal next to MOHAP Records button
 Clicking this icon found on the side Dashboard
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3.5.3 View Notifications Center
For users to keep updated with their applications, the portal provides a notification indicator
that displays the number of updates in user’s applications.
To see what these updates are, user must:
 Click on icon found next to the user’s username in Dashboard screen – which
redirects user to the Notifications Center screen
Figure DD: Notification Centre Screen
The Notifications Center screen will demonstrate the following information:

o Notification Date
o Notification Subject
o Notification Message
3.5.4 Open How to Use
To open How to Use screen, please click on the How to Use button found at the bottom-
right corner of the Main screen. This screen provides informative and instructional videos
about the ministry of health and their website.
3.6 Open MOHAP Links
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This section includes all the links provided in the Main screen that redirects user to
MOHAP’s website. These links include the following:
 MOHAP Website: Opens the MOHAP Website

 Terms and Conditions: Opens MOHAP’s terms & conditions
 Privacy Policy: Open MOHAP’s privacy policy
 Disclaimer: Open MOHAP’s Disclaimer
4 Dashboard Screen
3. Manage Applications 3. Manage Applications 3. Manage Applications 3. Manage Drafted

Pending Correction Pending with MOH Pending Correction Applications
2. Create a New
Application
3. Manage All
Applications
4. View & Modify
Registered
Products
1. View
Application
Statistics
Figure EE: Dashboard screen
Users who have logged in successfully to MOHAP portal will be directed to Dashboard/Main
screen. The Dashboard screen allows the user to:
4.1. View Application Statistics

4.2. Create a New Application
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4.3. Manage All Applications

4.4. View & Modify Registered Products*
4.1 View Application Statistics
The Dashboard Screen gives the user a glance to their general applications statistics in two
forms:
4.1.1. Status Bar

4.1.2. Statistical Pie Chart
4.1.1 Status Bar
The Status Bar presents the user with the total number of applications in each status and
provides the user with a shortcut to view and manage these applications.
The Status Bar includes the following information:
 Pending Correction: Applications sent back to user for correction

 Pending with MOH: Applications still being reviewed by MOH
 Pending Payment: Applications pending user payment
 Rejected: Applications rejected by MOH
To view/manage all applications in a specific status, the user must click the icon of that
specific stage (ex. Pending Correction) – where they will be redirected to All Applications
screen that only filters in applications found in that status.
Figure FF: Status bar
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4.1.2 Statistical Pie Chart
This part of the Dashboard screen presents the user with quantifiable measurements and
visuals about all their applications. This section also provides the user with a clickable
shortcut to view and manage applications according to their status.
Figure GG: Applications statistics
4.2 Create a New Application
The user can apply to one of the ministry's e-services by:
a. Clicking on the New Application button found on the Dashboard Screen (or All
Applications Screen) – which opens New Application Screen.
b. Picking one of the services found on New Application screen.
c. Click Create Application button
Once this process is complete, the user will be redirected to the screen of the chosen
service.
Display Icon: allows user to create a new application
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Figure HH: New Application Screen
4.3 Manage All Applications
For users to access this feature, they must click on one of the All Applications button found
on the Dashboard Screen – which will redirect user to the All Applications screen.
Portal users will be able to view and administer all their submitted and draft applications
from the All Applications screen through the following actions:
4.3.1. Create a New Application

4.3.2. Search Applications
4.3.3. Apply Filters
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4.3.4. Manage Application

4.3.5. Clone Application
3. Filter Drafted 3. Filter Applications 3. Filter Applications

Applications by Type by Status
1. Create a
New
Application
2. Search
Applications
3. Clear/Save
Filter Setting
4. Manage 5. Clone
Application Application
Figure II: All Applications Screen
4.3.1 Create a New Application
Please refer to Section 4.2 for guidance on creating a new application.
4.3.2 Search Applications
Portal user will be able to search through all their applications by entering keywords in the
Search Bar shown in All Applications screen. Once the user enters keyword, the system will
retrieve all applications that match it.
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Figure JJ: Search Bar
4.3.3 Apply Filters
To access this Filter Bar, user must be on All Applications screen. This Filter Bar is found
above the application list.
User will be able to retrieve certain applications by modifying Filter settings to the Filter Bar.
These settings come in three different forms:
1. Draft Applications: Filters in all Draft applications
2. Type: The list services that are assigned to the user
3. Status: The list of statuses that are related to the services that are assigned to the
user
Figure KK: Filter Bar
The Filter Bar has a couple of features that helps users retrieve applications consistently and
accurately. These features are the following:
4.3.3.1. Save Custom Filters

4.3.3.2. Clear Filters
4.3.3.3. Edit/Delete Custom Filters
4.3.3.1 Save Custom Filters
This feature allows user to save frequently used filter settings to Filter Bar for reusable
purposes. To be able to save a customized filter, user must:
a. Click on Save found in the Filter Bar – which opens Filter Combination screen
b. Fill the fields shown below:
53
- Field Group Name: Name of customized filter

- Search Term (Optional): Filters in applications that match keyword
c. Customize Filters according to:

- Draft Applications: Filters in all Draft applications
- Type: The list services that are assigned to the user
- Status: The list of statuses that are related to the services that are assigned
to the user
d. Once done, click Save Filter Combination button
Figure LL: Filter Combination Screen
Once the user completes process, a Filter icon will be created under the Filter Bar.
To Enable/Disable customized filter, user must click on the Filter icon.
Figure MM: Disabled - Saved Customized Filter Figure NN: Enabled - Saved Customized Filter
4.3.3.2 Clear Filters
In case the user wants to remove all applied filters, the user can press Clear button in the
Filter Bar.
53
4.3.3.3 Edit/Delete Custom Filters
In case the user wants to Edit saved customized filters, the user must:
a. Press icon next in Saved Customized Filter - which opens Filter Combination
screen
b. Edit based on preferences
c. Click Save Filter Combination button
In case the user wants to Delete saved customized filters, the user must:
a. Press icon next in Saved Customized Filter - which opens Filter Combination
screen
b. Click Delete Combination button and confirm deletion
Figure OO: Filter Combination Screen
4.3.4 Manage Application
To view & manage an application, the user must press on the Application Number – which
will direct applicant to either screens listed below:
53
Screens Applications with Status
Draft Application Screen  Draft
 Under Review
 Require Attention
Submitted Application Screen  Pending Payment
 Approved
 Rejected
Table 3: Application Screens
4.3.4.1 Draft Application
The Draft Application Screen allows the user to perform the following tasks:
1. Delete Application
2. Resume Application
1. Delete
Application
2. Resume
Application
Figure PP: Draft Application Screen
4.3.4.2 Submitted Application Screen
The Submitted Application Screen allows the user to perform the following tasks:
1. Clone Application
2. View Application Details
3. Take Required Actions
4. View Approved Certifications
5. View Application History
53
2. Clone 4. Take Required 5. View Approved 6. View Application

Application Actions Certificates History
3.View
Application
Details
Figure QQ: Submitted Application Screen
4.3.4.2.1 Clone Application
Please skip to Section 4.3.5 to learn how to clone an application.
4.3.4.2.2 View Application Details
To view application details after submission in View mode, the user must:
a. Click on the Application Number – which redirects user to Submitted Application

screen
b. Click on Application Details tab
c. Click on an application section – which dropdowns the list of fields associated with
application section
Please note: a submitted application cannot be modified/edited if not sent back to user for
correction.
53
4.3.4.2.3 Take Required Actions
Once an application has been reviewed by a MOHAP officer, the officer might request the
applicant to take actions before proceeding with application.
For a user to view and take these actions, they must:

screen
b. Click on Required Actions tab
c. Click on the Action – which opens an Action window
4.3.4.2.4 View Approved Certifications
Once an application has been reviewed and approved by a MOHAP officer, the officer will
issue the applicant a certificate which will instantly notify user via SMS or email.
To view and printout a certificate for an applied service, the user must:

screen
b. Click on Certificate tab
c. Click on Attachment button found under Print
The Certificate tab will contain the following details about issued certificate:
 Certificate Type
 Issue Date
 Expiry Date
 Print
Figure RR: Certificate Tab Screen
53
4.3.4.2.5 View Application History
To view an Application history, the user must:

screen
b. Click on Application History button – which opens Application History window
The Application History window will contain the following details about an application:
 Date
 Application Status
 Action taken by
 Action taken
 Comments
Figure SS: Application History Window
53
4.3.5 Clone Application
In case the user wants to create a new application that is an exact copy of an existing
submitted application, the user must:
a. Click on the clone icon found in:

 All Applications screen under Actions
 Submitted Application screen next to Flag
b. Confirm Cloning – which will redirect user to Draft Application screen
4.4 Manage Registered Products*
Business users who have access to Drug Registration services can view and modify all
products registered by their business entity by clicking on the Product Renewal box shown
on the Dashboard screen.
Clicking on the Product Renewal box redirects user to Registered Product screen.
Figure TT: Registered Product Screen
Please refer to Section 3.2.1 for further insights on the Registered Product screen and its
features.
Rule: *Only available to business users who have access to Drug Registration service
53

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MOHAP e-Transformation

Portal User Manual

Date: 11th April 2019

1 Brief Overview ............................................................................................................... 5

2 Login Screen .................................................................................................................. 5

2.1 Register a New Account ........................................................................................... 6

2.1.1 Registration for Individual ................................................................................. 8

2.1.2 Registration for Business................................................................................... 8

2.1.3 Registration for Government ........................................................................... 10

2.1.4 Registration for Charity ................................................................................... 12

2.1.5 Account Activation .......................................................................................... 12

2.2 Login to an Existing Account ................................................................................. 13

2.3 Reset/Retrieve Credentials .................................................................................... 14

3 Main Screen ................................................................................................................. 16

3.1 Manage Account.................................................................................................... 17

3.1.2 Preferences ..................................................................................................... 23

3.1.3 Change Password ............................................................................................ 30

3.1.4 Manage Sub-Accounts*................................................................................... 31

3.1.5 Log Out .......................................................................................................... 35

3.2 View & Modify MOHAP Records* ............................................................................ 35

3.2.1 Registered Products ........................................................................................ 36

2 of Ministry of Health & Prevention - UAE, all rights reserved

3.2.2 Registered Manufacture Sites .......................................................................... 37

3.3 Open Dashboard Screen ........................................................................................ 38

3.4 Open All Applications Screen ................................................................................. 38

3.5 Manage Support Functions .................................................................................... 38

3.5.1 Change Language ........................................................................................... 39

3.5.2 Open Help ...................................................................................................... 39

3.5.3 View Notifications Center ................................................................................ 40

3.5.4 Open How to Use ............................................................................................ 40

3.6 Open MOHAP Links ............................................................................................... 40

4.1 View Application Statistics ..................................................................................... 42

4.1.1 Status Bar ....................................................................................................... 42

4.1.2 Statistical Pie Chart ......................................................................................... 43

4.2 Create a New Application ...................................................................................... 43

4.3 Manage All Applications ........................................................................................ 44

4.3.1 Create a New Application ................................................................................ 45

4.3.2 Search Applications......................................................................................... 45

4.3.3 Apply Filters.................................................................................................... 46

4.3.4 Manage Application ........................................................................................ 48

4.3.5 Clone Application............................................................................................ 53

3 of Ministry of Health & Prevention - UAE, all rights reserved

4.4 Manage Registered Products* ................................................................................ 53

4 of Ministry of Health & Prevention - UAE, all rights reserved

5 of Ministry of Health & Prevention - UAE, all rights reserved

2.1 Register a 2.3 Reset/Retrieve

Figure A: Login Screen

2.1 Register a New Account

6 of Ministry of Health & Prevention - UAE, all rights reserved

Figure B: Account Credentials screen

Figure C: Registration Progress Bar

Please choose next section based on Account Type

7 of Ministry of Health & Prevention - UAE, all rights reserved

Figure D: Account Information Screen

iv. reloads captcha

2.1.1 Registration for Individual

Tip: Skip to Section 2.1.5

2.1.2 Registration for Business