Vivek Kumar is a results-driven Sales Executive with over 4 years of experience in sales strategy and customer relationship management, having successfully opened 1,500 new accounts at IDBI Bank and generated significant cash flow. He has a proven track record of exceeding sales targets and enhancing customer satisfaction through personalized financial advice and effective marketing strategies. His previous roles include positions at ICICI Merchant Services and Reliance Jio Telecom, where he demonstrated strong leadership and operational efficiency.
Vivek Kumar is a results-driven Sales Executive with over 4 years of experience in sales strategy and customer relationship management, having successfully opened 1,500 new accounts at IDBI Bank and generated significant cash flow. He has a proven track record of exceeding sales targets and enhancing customer satisfaction through personalized financial advice and effective marketing strategies. His previous roles include positions at ICICI Merchant Services and Reliance Jio Telecom, where he demonstrated strong leadership and operational efficiency.
Vivek Kumar is a results-driven Sales Executive with over 4 years of experience in sales strategy and customer relationship management, having successfully opened 1,500 new accounts at IDBI Bank and generated significant cash flow. He has a proven track record of exceeding sales targets and enhancing customer satisfaction through personalized financial advice and effective marketing strategies. His previous roles include positions at ICICI Merchant Services and Reliance Jio Telecom, where he demonstrated strong leadership and operational efficiency.
Vivek Kumar is a results-driven Sales Executive with over 4 years of experience in sales strategy and customer relationship management, having successfully opened 1,500 new accounts at IDBI Bank and generated significant cash flow. He has a proven track record of exceeding sales targets and enhancing customer satisfaction through personalized financial advice and effective marketing strategies. His previous roles include positions at ICICI Merchant Services and Reliance Jio Telecom, where he demonstrated strong leadership and operational efficiency.
Professional Summary Dynamic and results-driven Sales Executive with over 4 years plus of experience in sales strategy, customer acquisition, and relationship management. Proven ability to exceed sales targets by driving revenue growth through strategic initiatives. Demonstrated expertise in building strong client relationships, optimizing sales processes, and delivering measurable business impact. Eager to contribute to a forward-thinking organization with innovative solutions and leadership.
Professional Experience
IDBI Bank – Sales Executive
February 2020 – 29 October 2024• Opened 1,500 new accounts, including current and savings accounts, tailored to meet diverse client needs and expand the customer base effectively. • Played a key role in promoting savings products to individuals and current accounts to businesses, ensuring a balanced portfolio and increased account activity. • Provided personalized financial advice to clients, aligning account offerings with their financial goals and enhancing customer satisfaction.
● Successfully opened 1,500 new accounts, contributing significantly to
customer base expansion and demonstrating strong relationship management skills ● Activated 3,500 mobile app users for digital inclusion, showcasing expertise in customer engagement and technology adoption strategies ● Generated cash flow of ₹4 crores in the previous fiscal year, highlighting financial acumen and the ability to drive profitability through effective sales initiatives ● Effectively utilized market research and digital marketing to generate leads in the banking industry. Persuasively communicated and negotiated with potential clients, focusing on their needs and building trust to convert leads into loyal clients ICICI Merchant Services – Sales Executive September 2019 – December 2019
● Developed and executed data-driven marketing strategies that resulted in acquiring
150 new customers, surpassing the quarterly sales target by 22% ● Strengthened customer relationships, contributing to a 20% growth in repeat business and long-term partnerships ● Actively supported business development initiatives, including mergers and partnerships, boosting sales by 15% ● Consistently achieved over 90% success rate in closing deals and meeting aggressive sales targets
Reliance Jio Telecom – Field Service Engineer
April 2018 – September 2019
● Managed complex site infrastructure, achieving 90% equipment uptime and
enhancing operational efficiency across 10+ sites ● Resolved customer issues swiftly, attaining an 80% first-time resolution rate, which contributed to a 25% increase in client satisfaction scores over one year ● Led a team of 5 engineers to ensure consistent service delivery, resulting in a 15% reduction in operational delivery time and improving the time of service completion by 20%
Skills ● Advanced proficiency in Customer Relationship Management (CRM) software to track sales leads, customer interactions, and sales performance ● Proven success in Strategic Sales Planning and Target Achievement, consistently surpassing quotas by successive increase over Y-O-Y targets ● Strong leadership and team collaboration skills, having worked with-in teams to exceed project goals by average 20% ● Expertise in conflict resolution, with an 80% success rate in turning around challenging client relationships into successful partnerships Education Bachelor of Science (BSc) Himalayan University – 2017 | 68.5%
Class XII (HSC)
Bihar School Examination Board – 2012 | 56.6%
Class X (SSC) Bihar School Examination Board – 2010 | 63.4%
Hobbies and Interests
Listening to Music Playing Cricket
Personal Information Date of Birth: May 2 1995 Father's Name: Late Shri Bindeshwari Prasad Yadav Address: Village Godhiya, Post- Haraj, Police Station - Shikarganj, District - East Champaran, Bihar - 845418Languages: Hindi, English Marital Status: Married
