Gloria Iyetunde Bello is a dynamic Geology graduate with a strong background in administration and self-developed marketing skills. Seeking a rewarding position within an organization that values growth and provides opportunities to leverage leadership abilities and past experiences for the benefit of the company. Committed to utilizing academic background and proactive demeanor to effectively support the team and achieve organizational objectives. Eager to embrace new challenges and further enhance skills in audit and compliance.
EDUCATION:
Federal University of Lokoja, Kogi State
Bachelor of Science (Geology) August 2023
Federal Government College, Kabba, Kogi State Senior Secondary School Certificate July 2017
PROFESSIONAL EXPERIENCE:
Goodwill Superstore, Kogi State
Customer Service Agent September 2017 – May 2018
• Provided customer assistance through various channels, resolving inquiries and ensuring customer satisfaction.
• Effectively communicated with customers, demonstrating a deep understanding of products/services.
• Identified and resolved customer problems, contributing to a positive customer experience.
• Maintained accurate records of customer interactions, transactions, and feedback.
• Collaborated with other departments to address customer needs and provide sustainable solutions to boost customer experience.
Ceejones Global Resources Ltd, Lokoja
Administrative Assistant May 2020 - November 2020
• Coordinated and executed office events, meetings, and conferences, ensuring seamless logistics and participant satisfaction, thus, fostering a positive and collaborative work environment.
• Managed the scheduling of conference rooms, travel arrangements, and accommodations for staff. Act as the primary point of contact for client inquiries, providing exceptional customer service and resolving issues promptly.
• Streamline office processes by implementing a digital document management system, resulting in a 25% reduction in paper usage and improved workflow efficiency.
• Assist in the development and implementation of standardized office procedures, leading to improved overall office organization and effectiveness. SIWES Training Dangote Cement Plant, Obajana Kogi State. 6 months Training January 2022 – June 2022
Rosby Investment Ltd, Abuja
Sales Representative August 2022 - November 2022
• Developed and maintained strong relationships with key clients, resulting in an increase in repeat business. • Conducted effective product presentations and demonstrations to potential clients.
• Negotiated contracts and terms with clients, ensuring mutually beneficial agreements.
• Resolved customer complaints promptly, ensuring high levels of satisfaction.
• Managed organizational tasks and maintained sales records.
• Organization and management of workplace and products.
Nigeria Geological Survey Agency Abuja (NYSC) January 2023 – October 2024
• Developed skills on Map Production and Georeference
COMMUNITY SERVICE/VOLUNTEERING:
2022
• Sensitization and awareness of good hygiene and sex education at
St. Anthony Catholic Secondary School, Lokoja, Kogi State 2022 - Date • Member of Red Cross Nigeria
SKILLS:
• Financial management, accounting revenue and business growth
• Creativity, critical thinking, teamwork & management and emotional intelligence • Computer: Expert at operating Microsoft office (word, excel, power point) • Language: Communicate in verbal and non-verbal fluently. • Extracurricular: Traveling, Reading, Public Speaking, Playing and watching football.
CERTIFICATION:
• Diploma in data processing and desktop publishing October 2015
• Basic IT skills (CISCO Networking Academy) July 2017 • Customer Relationship Management, Formazone Business School Online Course(ongoing) • NYSC Discharge Certificate October 2024
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